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Hampton Inn & Suites Jacksonville-Airport

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Hampton Inn & Suites Jacksonville-Airport
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559 Reviews from our TripAdvisor Community

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Showing 555: English reviews
A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

Excellent stay! Extremely friendly staff! Very clean room and great breakfast! Exceptional for Hamptonow! Would have like to have been warned about the wallpapereal being replaced, but didn't interfere with my stay, just a surprise.

Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for the review, We strive to offer excellent guest experiences. Hoping to have the honor of serving your future lodging needs whenever you're in Jacksonville, Florida. More 

Tinton Falls, New Jersey
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed overnight after leaving Gainesville. Our Floor was under construction and looked and smelled the dust everywhere. Although the room was clean, making your way there was not so pleasant. The floor should be closed when construction is going on.

Helpful?
Thank Kristine M
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review, sorry that the dust was an issue. We will take your advice under consideration once we begin the next phase of our refresh. At Hampton Inn and Suites Jacksonville airport we would never knowingly disappoint you. More 

Tallahassee, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent place to stay, I've been coming to the hotel for awhile now and each trip gets better each time. The staff is Awesome, Keisha at the front desk is very efficient at her job. All of the staff is friendly and helpful.

Review collected in partnership with Hampton

Helpful?
Thank HappycustomerN7255QY
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for a great review, I am pleased you enjoyed your visit to our property again. We Love having return guest enjoy their stays as much as the first time. We look forward to serving your future needs. More 

Orlando, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I travel as part of my job. The Hampton Inn Jacksonville was well run, clean and very helpful. I had some very important documents to fax. The frontdesk staff was very helpful in accomplishing this. I appreciated the assistance.

Review collected in partnership with Hampton

Helpful?
Thank Susan M
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review, I love that you had a great stay, and that our front desk was able to assist you. At Hampton Inn and Suites we strive to offer excellent guest services. More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago NEW via mobile

When you first walk into the hotel you know your "home"! The front desk greets you with smiles and welcoming voices! Marie is a sweetheart! She and others go out of their way to ensure the stay is comfortable as well as pleasurable! Note, the General Manager is business but also fun to work with! I recommend this hotel highly,... More 

Helpful?
Thank A TripAdvisor Member
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your lovely review. I am pleased that we exceeded your expectation and was able to offer excellent guest experience for you . We look forward to your next visit to the property. More 

De Leon Springs, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Our company had booked a room at another motel brand. It was disgusting. We got our money back and called the Hampton Inn, our normal brand preference. It was after 10 pm at night and they we extremely helpful and courteous. We got a room and it was everything we expected it to be. We stay and the Hampton Inn's... More 

Review collected in partnership with Hampton

Helpful?
Thank Mike H
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review, I am thrilled that we were offer you the excellent service that you expected. Thank you and we look forward to serving your future lodging needs here at Hampton Inn and Suites Jacksonville airport. More 

Merrimack, New Hampshire
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at this location makes our decision to stay at Hampton Inn a very easy one. We have never had any issues staying at a Hampton Inn, but this location is our favorite this far! From the front desk right down to the shuttle drivers....... I wish they all could know how much better they made our vacation just... More 

Review collected in partnership with Hampton

Helpful?
Thank timothyc904
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review. We strive to offer excellent guest experiences. I will relate your review to all hotel staff. Thank You and hope to serve your future lodging needs. More 

Coral Springs, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were traveling from Washington DC to South Florida. We picked the Hampton to stop for the night. Check in was easy and we were upgraded! Being a Hilton Honors member pays off. The room was big with comfortable beds and pillows. My son loved the pillow and wanted to take one. I will be looking for one online. Walking... More 

Helpful?
Thank TeachersUSA
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your awesome review. We love what we do here and that show in your statements. I will share your kind words with all my staff. More 

new Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff here is awesome! Made our stay even better. So friendly and so helpful!!!! The location is perfect for traveling to and from the airport. Nice pool, decent complimentary breakfast. The beds could use updating but I hear they will be renovating this hotel soon. I would definitely recommend this hotel.

Review collected in partnership with Hampton

Helpful?
Thank backwoodschick
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review, I am thrilled that you enjoyed your visit to our property! We hope to serve any future stay here I Jacksonville, Florida airport Hampton Inn and Suites. More 

San Diego, California
1 review
1 of 5 stars Reviewed 4 weeks ago

Run down hotel with terrible front desk manager who was rude and wasn't helpful. Hotel needs major renevations and staff need training. Location is good but I won't stay there again. Wall paper help up with tape, door safety lock fell off and bathroom light not working.

Review collected in partnership with Hampton

Helpful?
Thank kimbelryw2016
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review. I was wondering if you could give me a little more details on whom you spoke with. I am FOM and can assure you that it wasn't the FOM that you spoke with. I am NEVER rude to guest, and will not tolerate any of my staff being so. Any details will be helpful in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hampton Inn & Suites Jacksonville-Airport

Address: 13551 Airport Ct, Jacksonville, FL 32218-7265
Location: United States > Florida > Jacksonville
Price Range: $104 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville-Airport 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hampton Inn And Suites Jacksonville-Airport
Hampton Inn & Suites Jacksonville-Airport Hotel Jacksonville
Hampton Inn Jacksonville
Jacksonville Hampton Inn
Hotel Style:
#21 Family Hotel in Jacksonville
#31 Business Hotel in Jacksonville
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