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Hampton Inn & Suites Jacksonville-Airport

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Hampton Inn & Suites Jacksonville-Airport
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555 Reviews from our TripAdvisor Community

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Showing 551: English reviews
A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW via mobile

When you first walk into the hotel you know your "home"! The front desk greets you with smiles and welcoming voices! Marie is a sweetheart! She and others go out of their way to ensure the stay is comfortable as well as pleasurable! Note, the General Manager is business but also fun to work with! I recommend this hotel highly,... More 

Helpful?
Thank A TripAdvisor Member
De Leon Springs, United States
5 of 5 stars Reviewed yesterday NEW

Our company had booked a room at another motel brand. It was disgusting. We got our money back and called the Hampton Inn, our normal brand preference. It was after 10 pm at night and they we extremely helpful and courteous. We got a room and it was everything we expected it to be. We stay and the Hampton Inn's... More 

Review collected in partnership with Hampton

Helpful?
Thank Mike H
Merrimack, New Hampshire
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at this location makes our decision to stay at Hampton Inn a very easy one. We have never had any issues staying at a Hampton Inn, but this location is our favorite this far! From the front desk right down to the shuttle drivers....... I wish they all could know how much better they made our vacation just... More 

Review collected in partnership with Hampton

Helpful?
Thank timothyc904
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review. We strive to offer excellent guest experiences. I will relate your review to all hotel staff. Thank You and hope to serve your future lodging needs. More 

Coral Springs, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were traveling from Washington DC to South Florida. We picked the Hampton to stop for the night. Check in was easy and we were upgraded! Being a Hilton Honors member pays off. The room was big with comfortable beds and pillows. My son loved the pillow and wanted to take one. I will be looking for one online. Walking... More 

Helpful?
Thank TeachersUSA
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your awesome review. We love what we do here and that show in your statements. I will share your kind words with all my staff. More 

new Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff here is awesome! Made our stay even better. So friendly and so helpful!!!! The location is perfect for traveling to and from the airport. Nice pool, decent complimentary breakfast. The beds could use updating but I hear they will be renovating this hotel soon. I would definitely recommend this hotel.

Review collected in partnership with Hampton

Helpful?
Thank backwoodschick
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review, I am thrilled that you enjoyed your visit to our property! We hope to serve any future stay here I Jacksonville, Florida airport Hampton Inn and Suites. More 

San Diego, California
1 review
1 of 5 stars Reviewed 4 weeks ago

Run down hotel with terrible front desk manager who was rude and wasn't helpful. Hotel needs major renevations and staff need training. Location is good but I won't stay there again. Wall paper help up with tape, door safety lock fell off and bathroom light not working.

Review collected in partnership with Hampton

Helpful?
Thank kimbelryw2016
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review. I was wondering if you could give me a little more details on whom you spoke with. I am FOM and can assure you that it wasn't the FOM that you spoke with. I am NEVER rude to guest, and will not tolerate any of my staff being so. Any details will be helpful in... More 

AUGUSTA, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

The pillows were uncomfortable, I could hear the sound of staff working and dryers tumbling in the middle of the night, also when someone from upstairs would flush their toilet, I can hear the sound of water flowing down the pipes. Hopefully change will come. Overall the hotel is nice, breakfast is ok but my stay and room wasn't what... More 

Review collected in partnership with Hampton

Helpful?
Thank Cory J
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

At the Hampton Inn and Suites Jacksonville airport we would never deny anyone, especially a disabled veteran a wonderful stay. I am not sure about the sounds of water draining in the pipes, will look into that one. However our housekeeping staff leave property no later than 6pm, so dryers running I am unsure of where those sounds were coming... More 

Moundsville, West Virginia
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

After traveling 16+ hours with my senior parents and 7 year old son we determined we were not going to make it to our destination and that a hotel room was needed. I am a Gold level Hilton Honors member and obviously a huge fan of the family of brands so as we pulled off the exit at about 11:45pm... More 

Helpful?
Thank Sarah P
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

I am mortified that you had to suffer thru that experience. This will be dealt with swiftly, as this is not our way. At Hampton Inn and Suites we strive to offer excellent guest assistance every time regardless of the time of day. Please feel free to contact me at 904-741-4001 so that I may try to rectify this. More 

Montgomery, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Reserved 2 rooms well in advance of arrival. Upon arrival, 1 of the 2 people in my party was given a room that someone was already sleeping in. That person had to go stay at a less than desirable hotel

Review collected in partnership with Hampton

Helpful?
Thank James T
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

We deeply apologize for the inconvenience to You and your friend, These things don't happen often. We strive to offer excellent guest experiences and would never knowingly disappoint any guest. More 

naples, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

The rooms were clean. Some of the staff were very helpful. It was a good location. As with most Hamptons, they are well appointed, kept updated and no nonsense check in/out. You need to ask the staff for anything to which you are entitled as they do not immediately offer it. As a diamond member, I shouldn't have had to... More 

Review collected in partnership with Hampton

Helpful?
Thank James S
Jeanette H, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review. I apologize if you weren't offered your Diamond snack. We have been training new front desk associates and try to make sure they are all doing as they should. However occasionally we do miss someone. I am so sorry that it happened to you. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hampton Inn & Suites Jacksonville-Airport

Address: 13551 Airport Ct, Jacksonville, FL 32218-7265
Location: United States > Florida > Jacksonville
Price Range: $104 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville-Airport 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hampton Inn And Suites Jacksonville-Airport
Hampton Inn & Suites Jacksonville-Airport Hotel Jacksonville
Hampton Inn Jacksonville
Jacksonville Hampton Inn
Hotel Style:
#21 Family Hotel in Jacksonville
#31 Business Hotel in Jacksonville
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