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Marble Waters Hotel & Suites

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Marble Waters Hotel & Suites
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185 Reviews from our TripAdvisor Community

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Showing 179: English reviews
The Village, Manhattan, NY
Reviewed 1 week ago

Stay Away! This hotel is in need of a new management team - until that happens do NOT stay here. You will be sorry. All the little things add up to a big thing. 1) No soap. Really, no soap! 2) No bathroom wastebin. 3) SECURITY - Front Fire Escape was propped open. Visible from front of hotel. Very visible....

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Helpful?
Thank stephrab
Reviewed 1 week ago

What a disappointment. This hotel is in urgent need of a management change. It has so much potential - but none of it realized. 1) No soap in room 2) No trashcan in bathroom 3) Nice jacuzzi tub - except that it the covering for it was removed and left off (but it was right there - would have taken...

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Helpful?
Thank Stephen R
Kansas
Reviewed 1 week ago

Wow! Walked in and it was decorated for Christmas and so nicely done with several theme trees. Really an interesting and new to us breakfast concept. Hot Breakfast was ordered and brought to the table but we were never checked on again so not sure where The all you can eat came from. I would definately stay here again when...

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Thank Bomaxho
Reviewed 1 week ago via mobile

It looks awsome from the outside and the lobby but as soon as you get up to your room you realize you are in a total sleeze hotel. The floors where FILTHY, sheets where stained, nasty stuff running down the walls, musty damp smell to it. We didn't even have a phone to call down to the front desk! We...

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Thank Mandy C
Charleston, South Carolina
Reviewed 2 weeks ago

I checked into the hotel around 8:30 pm. I went to my room and immediately to bed. The bed was WET. I went to the desk and the young man said he'd have to get me some dry sheets. I told him the BED WAS WET...not just the sheets. I asked to be moved to another room but was told...

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Thank sethering2n
Toronto
Reviewed 2 weeks ago via mobile

After a number of iffy reviews how about a positive one? We stayed one night on a stop over between SC and Orlando. Check in was fine and our room was clean and comfortable. It was very suitable for our needs and the gazillion stations on the Direct TV was awesome. The room had a Keurig coffee maker, a small...

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Thank Poundedo
Lakeland
Reviewed 2 weeks ago via mobile

Hubby and I booked through another site. The room was not filthy but not really clean. Soap residue in the tub. The carpet was hilly and the lamp switch on one side of the bed didn't function. The drink machine was out of most choices. The Coke machine was on one floor and ice on another. Staff not really friendly....

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1Thank Beverly C
Reviewed 3 weeks ago via mobile

I was checking my reservation for up coming November 19 for 3 days I spoke to the front desk personnel and ask information she can't provide the info and she said she don't know how to cancel reservation and she hug up poor of customer services . Front desk should know how to handle guest on the phone and front...

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3Thank maryshain
Stone Mountain, Georgia
Reviewed 4 weeks ago

I gave my wife a hard time for seeing little creepy crawly things Friday and Saturday night. I didn't see anything until she put some in a cup for me to see Sunday morning at which time I also noticed blood on my pillow case from being devoured while sleep. I discretely called over the front desk person away from...

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3Thank mecurb52
Columbus, Ohio
Reviewed 5 weeks ago via mobile

I stayed here last year in the same month and had a okay experience however this time was horrible. I got there early at 1am and had booked online. The dates were accidentally booked wrong and were for 4pm that day. There were no rooms due to the flordia Georgia game except for ones over 250$ and the man working...

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3Thank chassybaby
Marble W, Manager at Marble Waters Hotel & Suites, responded to this review

Hello chassybaby, Thank you for your most recent review of our hotel. I have read your review and I am very concerned with your last stay with us. The Florida/Georgia Game brings thousands of fans to our city annually. Upon review of your reservation as stated in your review your reservation was made online with a third party. Generally at...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities

Additional Information about Marble Waters Hotel & Suites

Address: 45 Kernan Blvd N, Jacksonville, FL 32225-5007
Location: United States > Florida > Jacksonville
Price Range: $79 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Marble Waters Hotel & Suites 3*
Number of rooms: 80
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Questions & Answers

Here's what travelers have asked, with answers from Marble Waters Hotel & Suites staff and other travelers.
4 questions
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Questions? Get answers from Marble Waters Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay Away - Period!!”
 of 5 bubbles stephrab, 1 week ago | Read review
“Stay Away - you have been warned.”
 of 5 bubbles 916stephenr, 1 week ago | Read review
“Double beds can only fit two people so don't expect to be able to fit more.”
 of 5 bubbles kauserg2016, Sep 12, 2016 | Read review
“Check your room before giving them any money!”
  • Stains on the sheets!
  • Air Conditioner filter before I cleaned it!
 of 5 bubbles RichardHance, Jul 24, 2016 | Read review
“Room 335 had view of pool, and VERY comfortable bed.”
 of 5 bubbles 432chrissyt, Jul 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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