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Holiday Inn Express & Suites Jacksonville Airport

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Traveler (49)
Room & Suite (88)
Pool & Beach (29)
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Overview
  • Excellent51%
  • Very good29%
  • Average11%
  • Poor4%
  • Terrible5%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express & Suites Jacksonville Airport
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Offers from Holiday Inn Express & Suites Jacksonville Airport
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Rooms
Jul 1Jul 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (445)
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444 results
Traveler rating
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LanguageEnglish
217
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Show reviews that mention
All reviewsan indoor outdoor poolroom was cleanfront deskone night stayfree breakfasthot tubjacksonville airportfree shuttlebreakfast barwould definitely stay here againnext morningvery nice hotelcoffee makerstaff was friendlyfrancescruisecereal
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1 - 5 of 444 reviews
Reviewed today via mobile

I am a IHG Member and stay at a lot of Holiday inn hotels this one was average. The room was clean staff was friendly not much more to say an airport hotel does not have to provide more than a clean room and friendly...More

Thank Tony S
Hotel's Favorite
Reviewed January 29, 2018 via mobile

The front desk went out of their way to make sure we had a wonderful stay. Two people especially Jasmine Doe and Deanne Pollock. Very personable. Their great memories in remembering our names when we passed the desk was unique.

Thank Millie T
Response from Ava D, General Manager at Holiday Inn Express & Suites Jacksonville AirportResponded February 19, 2018

Millie T, We thank you for your kind words about our hotel and our staff. We are so glad that you enjoyed your time with us and look forward to seeing you again during your next trip to Jacksonville!!

Reviewed 2 days ago via mobile

I stayed here on a business trip and really liked the place. Staff was very friendly and accommodating. Facility was pretty nice. Breakfast was decent for an on-site breakfast and the market had reasonable selection. Had I been considering a stay for a cruise, I...More

Thank Vandydog
Response from Josh H, General Manager at Holiday Inn Express & Suites Jacksonville AirportResponded yesterday

Vandydog, We are glad to hear that you enjoyed your stay with us during your recent visit to Jacksonville. We are so sorry to hear that you had an issue with your bathroom on the first night of your stay. It is our goal to...More

Reviewed 3 weeks ago via mobile

We stayed here for one night before we left on a cruise. We chose this hotel because we used Wally Park for our car while we on the cruise and the hotel is across the street. The room itself was bigger than most hotels rooms...More

1  Thank Michele1222
Response from Josh H, General Manager at Holiday Inn Express & Suites Jacksonville AirportResponded yesterday

Michele1222, We are so sorry to hear that you had such a negative experience during your stay. Our breakfast is something we pride ourselves in each and every day. We will use your feedback to make our hotel better for all of our future guests...More

Reviewed March 3, 2018 via mobile

I will start my introduction to this hotel by stating: If the level of cleanliness matched the level of customer service provide, this location would exceed superior ratings. Due to a late flight, we arrived to our hotel after midnight, to receive top notch customer...More

Thank ABOJR
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Jacksonville AirportResponded March 18, 2018

Hi ABOJR, Thank you for your patronage as an IHG Rewards Club Platinum Elite member and for posting a candid feedback from your recent stay with us. I was concerned to see the disappointment you had with the overall cleanliness and condition of the room...More

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About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Center with Internet Access
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Laundry Service
Multilingual Staff
Self-Serve Laundry
Free Parking
Breakfast included
Conference Facilities
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Hot Tub
Pool
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$113 - $162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Jacksonville
#30 Business Hotel in Jacksonville
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$113 - $162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Jacksonville
#30 Business Hotel in Jacksonville
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (49)
Room & Suite (88)
Pool & Beach (29)
Dining (17)
Amenities (30)
Business Center & Event Rooms (2)
Questions & Answers
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Mabel T
February 14, 2018|
Answer
Response from noworreez | Reviewed this property |
We didn't cruise. Our vacation was to Alaska. They did provide a shuttle to the airport. BEWARE! They said we could park there for free and then charged us!
0
Votes
Dionna S
August 27, 2016|
Answer
Response from lkf42979 | Property representative |
We are not pet friendly! We only accept service animals.
0
Votes
jessica C
February 20, 2015|
Answer
Response from Marie H | Property representative |
Dear Jessica C, We do not offer free shuttle service to the cruise terminal, we will be happy to refer you to some local taxi companies though. Parking is billed at $5 + tax per day. If you have any further questions, please... More
0
Votes
Room Tips
"This hotel is near the interstate but not right off the exit. Take a good look at the map if that is what you..."
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"NOT pet friendly"
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"let the buyer beware"
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"Have staff accompany you to your room at check in/out to examine and sign statement of room condition"
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