We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

Hilton Garden Inn Jacksonville Airport

Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hilton Garden Inn Jacksonville Airport
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

455 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
There are newer reviews for Hilton Garden Inn Jacksonville Airport
See the most recent reviews
Showing 454: English reviews
Inman, South Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Delightful staff. Comfy stay! Breakfast was delicious. Wait staff so cheerful and helpful. The coffee was not good, would have liked to see more juice/drink choices for breakfast. But the food was so good, didn't need much to drink.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janet G
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Janet G , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking... More 

Tel Aviv, Israel
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I spent a couple of nights at the hotel, after having our flights out of JAX cancelled multiple times. To say we were weary and frazzled when checking in and when talking to people would be an understatement! And yet - the hotel staff made most of that go away in a jiffy, and the rest dissipated... More 

Helpful?
Thank Noam173
hgiAIRPORTjax, General Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Noam173, Thank you for taking the time to share your experience. We are glad that you made it home safely after all of the delays. It thrills me to know that our staff is taking great strides to ensure every guest is satisfied. Our number one priority ensuring we give 100% satisfaction. Your comments will be shared with our... More 

Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this property last night. Outside and inside were both clean and comfortable. Our room was clean and smelled fresh. Made to order breakfast was prepared as ordered and tasted great. The restaurant service was excellent. The front desk staff were phenomenal. Very personable and friendly. We were immediately acknowledged as Diamond members and given a complimentary bag.... More 

Helpful?
Thank Phil G
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Phil G, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the... More 

Washington, DC, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

From the shuttle to the hotel...great! The room was spacious and the beds were comfortable. The staff was extremely courteous and the breakfast was on 1000%! Free Free is an excellent cook. The food reminded me of home.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carmen J
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Carmen J , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking... More 

Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Outside very well kept. Inside lobby very modern .. Clean ... Front desk service is phenomenal. Restaurant and room service very reliable. Breakfast is an option of compile tart or made your own way. Happy hr prices are great. Laundry service great. Pool is CLEAN!! Rooms are comfy. Cleaning service exceptional. 42" tv .. Fridge... Work desk .. On line... More 

Helpful?
Thank Mary W
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Mary W , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Shawn was the Gentleman that assisted me at the counter. He was extraordinarily professional, accommodating and polite. Exemplifies excellent guest service render. Because of his hospitality I choose your establishment as my place to stay during my visit to Jacksonville Florida.

Helpful?
Thank Wanda G
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Wanda G, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the... More 

Troy, Michigan
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the first time I have been at this hotel. After a pleasant check in I proceeded to my room. To my surprise They upgraded me and the room was perfect! A1 bedroom suite complete with a jacuzzi in the room!! A walk in shower, and wet bar was amazing! When I requested extra pillows the staff responded immediately!!... More 

Helpful?
Thank hawk1tdh
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear hawk1tdh , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the... More 

indianapolis, in, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Heavy traffic must dictate the condition of this airport hotel . Not your average Garden Inn and I stay in a lot of them. Food service below average but hotel has all other amenities. Very easy access to the airport quick in and out.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kerry D
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Kerry D , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! We apologize that we were unable to provide a satisfactory stay during... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

I am extremely picky when it comes to the cleanliness of a hotel room and my room was very clean and comfortable. The staff is extremely gracious, friendly and accommodating and made me feel welcomed. Even when I had a concern the attitude immediately was the customer is always right and problem fixed.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank L5690ZMjudithb
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear L5690ZMjudithb, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time... More 

Stuart, United States
2 reviews
2 of 5 stars Reviewed July 21, 2016

This is NOT Hilton Garden quality. The overall cleanliness and care is very lacking. A brown blob on the bedding in 1st room, moldy creamers in 2nd room and hall carpets that needed a good vacuuming at the least and a good cleaning at the best. I would not stay here again. Manager and desk people were helpful, but someone... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Patricia J K
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Patricia J K , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I want to apologize that we fell short of expectations. It... More 

Questions? Get answers from hotel staff and past guests. Ask a question

59 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (15)
Viewed
Room/Suite (8)
Viewed
Bathroom (4)
Viewed
Hotel & Grounds (1)
Viewed
Dining (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Hotel & Grounds (9)
Viewed
Dining (3)
Viewed
Bathroom (1)
Viewed
Room/Suite (8)
Viewed
Business Center/Function Rooms (4)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (4)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Jacksonville hotels
0.2 mi away
Hampton Inn & Suites Jacksonville-Airport
0.0 mi away
Holiday Inn Express & Suites Jacksonville Airport
0.1 mi away
Fairfield Inn & Suites Jacksonville Airport
Show Prices
Show Prices
Show Prices
0.3 mi away
Crowne Plaza Jacksonville Airport Hotel
0.3 mi away
SpringHill Suites Jacksonville Airport
0.1 mi away
Hyatt Place Jacksonville Airport
Hyatt Place Jacksonville Airport
#30 of 132 in Jacksonville
4.0 of 5 stars 629 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Rd, Jacksonville, FL 32218-2455
Location: United States > Florida > Jacksonville
Price Range: $97 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Priceline, Hotwire, Expedia, Orbitz, TripOnline SA, Odigeo, Hotels.com and Travelocity so you can book your Hilton Garden Inn Jacksonville Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay