We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hilton Garden Inn Jacksonville Downtown/Southbank

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hilton Garden Inn Jacksonville Downtown\/Southbank
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

566 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Hilton Garden Inn Jacksonville Downtown/Southbank
See the most recent reviews
Showing 557: English reviews
Tempe
Reviewed February 5, 2017

The Hotel staff was great and the beds were very comfortable. The dinner and breakfast were very good. You are charged for parking in garage. I forgot something in the room when I checked out and Rosee at the front desk had it waiting for me when I returned.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank P4334FNcatherinet
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear P4334FNcatherinet, thank you for your review. We appreciate your feedback.

Santa Cruz, California
Reviewed February 1, 2017

Stained carpets in my room and on upholstery. Food from breakfast <average quality. When I reported a commode problem in my room, I was told "maintenance decided to go home". Charged for parking when I didn't have a car. Front office personnel were borderline rude. No customer service skills at the front desk.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank jbo53
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear jbo53, Thank you taking the time to let us know about your experiences during your stay with us. Without such feedback, we cannot take appropriate action to ensure that other guests are not similarly disappointed. Please feel free to call me to further discuss this.

Okeechobee, United States
Reviewed January 28, 2017

Even with being switched to this property after my original registration was over booked, it turned out to be a great move and more convenient for me than original booking. Staff was great and I loved the free, made to order breakfast and free parking in the garage. Would definitely stay here again1!

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank johngT9883OD
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear johngT9883OD, Thank you for your "Great Stay" review. We hope you'll return to stay with us and enjoy our wonderful breakfast again.

Rock Island, Illinois
Reviewed January 26, 2017

Very nice, clean quiet hotel in good location. I had no issues of any kind, Everyone was helpful and accommodating during my stay. I love the fact they give free water on arrival. Very nice restaurant on premise and hotel in good location.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank A3410NJoscarc
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear A3410NJoscarc, Thank you for acknowledging our excellent staff in your 5-star review. They do indeed go out of their way to be 'helpful and accommodating.' I'm glad they'll get to read your warm response to them.

Cape Coral, United States
Reviewed January 25, 2017

Excellent hotel / staff / location. We were there to attend a convention in downtown Jacksonville - the Hilton was about 2 miles away, much more affordable, and the staff and facility were great. Would definitely stay there again

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank B8194IBmariec
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear B8194IBmariec, Thank you for your 5-star TripAdvisor review. We look forward to your return!

Beaufort, United States
Reviewed January 25, 2017

Upon arrival the hotel is beautiful. Staff is not to bad either. The only problem that I had while staying here was that my room was not serviced. When I mentioned it to the front desk staff, there was nothing that could be done because all of the housekeeping staff was gone for the day. For the price of the...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank tiffanyl92
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear tiffanyl92, Thank you for taking the time to share your comments about your stay with us. Feedback such as yours is very important to us, because it helps us to improve the quality of other guests' experiences. We sincerely appreciate it.

Charleston, South Carolina
Reviewed January 24, 2017

I recommend The Hilton Garden Inn Jacksonville, Fl. to Everyone. We went for a relaxing weekend, the Service and quality from the Hotel and staff were top notch. Our rooms were clean, stocked, and up to date. Each staff member greeted us with professionalism and respect. The bar Tender Wayne even offered to help carry our bags.. we couldn't have...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank haapyfeet1969
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear haapyfeet1969, The team loves your subject line, "Best Hotel Stay Ever" Thank you very much for your kind comments about the staff, the location, hotel cleanliness and condition. Please come see us again!

Greenville, SC
Reviewed January 23, 2017

Let me start by saying I love Hilton Garden Inns. I have never had a less than great experience in one. Until now. While my experience here was serviceable, it was not up to the high standards that they normally achieve. While I would not have a problem staying there again, I also would not feel the value was there...

 Report
Helpful?
Thank Kdog5000
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Kdog5000, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a...

Pooler, Georgia
Reviewed January 21, 2017 via mobile

My family spent the night here and woke up pretty rested. It was quiet clean and spacious. This morning our kids were given a gree complimentary breakfast. They have a buffet style breakfast bar and a made to order cook. My kids only wanted waffles and i didn't eat so i cant speak on the food. It look delicious though....

 Report
Helpful?
Thank Jerrica A
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Jerrica A, We're very pleased that you enjoyed your stay with us, and appreciate your writing a 5-star review. Thank you.

Franklin, North Carolina
Reviewed January 17, 2017

Funeral trip a few small things didn't ruin the trip but I am a honors member and wasn't treated like one ! If BF would of been better treated and I was told about internet and jets in a hot tub r always bice

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank francesd91
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear francesd91, Thank you for your feedback. We sincerely appreciate hearing our guests' comments about their stays.

Questions? Get answers from hotel staff and past guests. Ask a question

74 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (22)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (7)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (3)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (52)
Viewed
Hotel & Grounds (8)
Viewed
Room/Suite (20)
Viewed
Pool/Beach Area (2)
Viewed
Business Center/Function Rooms (1)
Viewed
Dining (3)
Viewed
View from Room (1)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Jacksonville hotels
1.0 mi away
Omni Jacksonville Hotel
Omni Jacksonville Hotel
#11 of 132 in Jacksonville
1,773 reviews
0.8 mi away
Hyatt Regency Jacksonville Riverfront
0.6 mi away
DoubleTree by Hilton Jacksonville - Riverfront
Show Prices
Show Prices
Show Prices
0.3 mi away
Hampton Inn Jacksonville Downtown I-95
0.3 mi away
Lexington Hotel & Conference Center - Jacksonville Riverwalk
0.0 mi away
Homewood Suites by Hilton Jacksonville Downtown/Southbank
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Address: 1201 Kings Avenue, Jacksonville, FL 32207
Location: United States > Florida > Jacksonville
Price Range: $109 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotwire, Hotels.com, TripOnline SA, Hilton Hotels Direct, Cancelon, Travelocity, Priceline and getaroom.com so you can book your Hilton Garden Inn Jacksonville Downtown/Southbank reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and other travelers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“watch out, the hotel is not downtown and there is not much in walking distance, especially on a Sunday”
DiabelliMi, Dec 3, 2016 | Read review
“Ask to have a room away from the train (if possible)”
Stellatravels, May 18, 2016 | Read review
“Try to find another hotel.”
96jonathant, Jan 5, 2016 | Read review
“couldn't say, my room was horribly loud. 8th floor - even # side.”
Dhicks2222, Dec 2, 2015 | Read review
“just be up front with the desk, they will accommodate you”
FrankJ34, Nov 8, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question