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Hilton Garden Inn Jacksonville Downtown/Southbank

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Hilton Garden Inn Jacksonville Downtown\/Southbank
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557 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jacksonville Downtown/Southbank
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Showing 548: English reviews
Cape Coral, Florida
Reviewed July 7, 2016

When we arrived we were put in a basic room instead of the junior sweet we reserved then we were told after coming all the way down stairs with OUR luggage and kids again that OUR room wasn't cleane yet even though it was two hours PAST check in time! When I pointed out OUR reservation indicated 3pm check in...

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Helpful?
Thank hiltonguest2016
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear hiltonguest2016, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a...

Doylestown, Pennsylvania
Reviewed July 4, 2016

I stayed for work. The hotel was very nice. The staff was friendly. The area is starting to get better so there are places to shop and go out to dinner at. You have to pay $10 a day parking which is the only down side.

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Helpful?
Thank heatherhQ4179PS
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear heatherhQ4179PS, Thank you for your 5-star TripAdvisor review. We look forward to seeing you here again.

Del Mar, California
Reviewed July 2, 2016

The best part of this hotel is the staff. They went out of their way to make sure we feel appreciated while celebrating our anniversary. Amanda Archer and crew have been so kind and thoughtful. The hotel is spotless. Love the adjustable king beds. Don't hesitate booking this place.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank gaylengrantl
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear gaylengrantl, Wow, thank you. The whole team will be broadly smiling when they see this review. We hope you'll visit us again.

Tampa, Florida
Reviewed June 28, 2016 via mobile

The staf and check in process was very smooth. My room was nice - clean, updated furnishing, and spacious. It was great to have a view of the pool. Exercise room had a good selection of equipment, even headphones for TV. Business centre dors NOT have color copirs have indicayed pn theor website.

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Helpful?
Thank 500ow
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear 500ow, Thanks for the "Good experience" review. We're glad you enjoyed the hotel and our amenities, and look forward to seeing you again soon!

Reviewed June 27, 2016 via mobile

Overall this is a nice place to stay . Our room had mattress that sunk in like waving goodbye standing in quicksand. Other than that I would say this hotel is above average . I would probably checkout the adjacent Hometown Suites that actually share the same building believe it or not .

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Helpful?
Thank James W
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear James W, thank you for your review. We sincerely appreciate all feedback from our guests, without which we cannot improve our guests' experiences. We hope you'll visit us again if you're ever in our area.

Dallas, United States
Reviewed June 23, 2016

I travel frequently for business purposes and have become accustomed to mediocre-to-rude service, sub-par rooms and high prices. This Hilton brought me back a few years to a time when the customer truly was appreciated. For business or pleasure I would highly recommend this hotel. Do be aware there is some significant road construction in the area so be sure...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Georgina F
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Georgina F, What an exceptionally wonderful review! I am (nearly) speechless. Yours is no doubt one of the top 10 best reviews we've ever received! Thank you very very much!

Mooresville, North Carolina
Reviewed June 22, 2016 via mobile

We stayed there on a Friday night. The room was nice and spacious. Excellent staff. Our room was on the 6th floor overlooking the pool. The design of this facility causes sounds from the pool to come straight up. While there were residents in the pool, it sounded like they were right outside our window. The hotel also sits near...

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Helpful?
Thank David S
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear David S, Thank you for your 4-star TripAdvisor review. We appreciate your feedback and hope we'll see you again.

Jacksonville Beach, Florida
Reviewed June 22, 2016

After my family and I went to the mall we came back to our rooms to see that house keeping had not did their job. We had to ask for them to come and clean our rooms and constantly ask for towels and rags.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 513guest
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear 513guest, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a...

Upper Marlboro, United States
Reviewed June 21, 2016

Overall, the experience was fine. HGI needs to consider adding additional cook staff to accommodate the number of guest during the breakfast hours. I didn't experience any activities during the lunch/diner hours. Also, the Pantry was nice, but it really didn't have much to offer. A small gift shop/convenient store would be ideal. We had to go to the grocery...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank La Vida C
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear La Vida C, Thank you for your feedback. We sincerely appreciate hearing our guests' comments about their stays.

Knoxville, United States
Reviewed June 21, 2016

The staff works hard to make your stay pleasant. I had ordered the cooked to order breakfast for all of us online. It did not show up at the time of arrival, but the desk clerk gave me the 3 coupons that I had ordered. At breakfast they were short staffed in the kitchen. It took 1 hour to get...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Robert T
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Robert T, thank you very much for the 5-star TripAdvisor review. We're happy that you enjoyed your stay and found all to your liking. I apologize about the breakfast wait time, we appreciate your patience. We hope you'll visit again.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Address: 1201 Kings Avenue, Jacksonville, FL 32207
Location: United States > Florida > Jacksonville
Price Range: $121 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and other travelers.
3 questions
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Questions? Get answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“watch out, the hotel is not downtown and there is not much in walking distance, especially on a Sunday”
 of 5 bubbles DiabelliMi, Dec 3, 2016 | Read review
“Ask to have a room away from the train (if possible)”
 of 5 bubbles Stellatravels, May 18, 2016 | Read review
“Try to find another hotel.”
 of 5 bubbles 96jonathant, Jan 5, 2016 | Read review
“couldn't say, my room was horribly loud. 8th floor - even # side.”
 of 5 bubbles Dhicks2222, Dec 2, 2015 | Read review
“just be up front with the desk, they will accommodate you”
 of 5 bubbles FrankJ34, Nov 8, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question