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Hilton Garden Inn Jacksonville Downtown/Southbank

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Hilton Garden Inn Jacksonville Downtown\/Southbank
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483 Reviews from our TripAdvisor Community

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Showing 474: English reviews
Augusta, Georgia
1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff is great here from the check in staff to the bartender to the housekeeper who offered us towels without even knowing if we had some or not. If you need anything, just ask. Can't wait to be back. Keep up the great work guys.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank rgoss2010
Greater Cincinnati
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I have been to countless hotels. This Garden Inn in Jacksonville Florida was one of the better ones. The staff is very helpful. The room was comfortable and smelled very fresh. We got directions to attractions. The area was very quite and low key. The breakfast - continental was very good and the chef made omelets. Refreshing water was made... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank V H
Macon, Georgia
1 review
3 of 5 stars Reviewed 1 week ago NEW

I tagged along my wifes business trip recently to Jacksonville. We stayed at the Hilton Garden Inn downtown. I've been in many hotels in my time and the Hilton Garden Inn was what I would expect. Clean room, nice staff, easy check in. All the things you want when you have to go away from home. I was able to... More 

Helpful?
Thank Jeff M
Pittsburgh, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Overall, a great experience. The rooms were clean and comfortable. The staff was extremely nice and friendly. The location was right in the middle of some great restaurants and easy to get to places. The area was safe. I was able to check in online and select my room before arrival - super benefit and very accurate. I would recommend... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jso3
Cherry Hill, New Jersey
1 review
3 of 5 stars Reviewed 1 week ago

Rail traffic trumps nice beds, could not sleep. Food was good, staff in restaurant were very attentive, cleaning people not so much. Location near people mover a plus if sight seeing or on business, cabs are pricey since hotel is on other side of river

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank F7224EUkarenb
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear F7224EUkarenb, Thank you for your feedback. We sincerely appreciate hearing our guests' comments about their stays. More 

Deltona, Florida
1 review
5 of 5 stars Reviewed 1 week ago

Excellent service and room very clean travel alone and order room service food was great fast and very important hot when it came . Staff was very helpful when ask about something ... pool area was clean..

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank kellycD994KE
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear kellycD994KE, what a great review! Thank you so very much for sharing your comments about your recent great experience on TripAdvisor. We do hope you'll return. More 

McLean, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was much nicer than expected. The hotel is very modern, large room, great staff. It has a nice exercise facility and pool area. The room was very clean and the bathroom has a nice shower. Highly recommended.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank V3617EJ
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear V3617EJ, Thank you very much for your 5-star TripAdvisor review. We all especially appreciate your "Highly recommend" comment. We hope you'll return to enjoy the hotel and the location again. More 

Boston, Massachusetts
1 review
2 of 5 stars Reviewed 3 weeks ago

Location was good. We had hoped to walk downtown but the receptionist wasn't very helpful with telling us about things in the area. She was not the friendliest to talk to. The pool was closed. The parking situation was expensive and the receptionist was not very clear regarding the rules. The room was very clean and the cleaning person was... More 

Helpful?
Thank weddingguest094
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear weddingguest094, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Greenacres, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is located slightly off of I-95 but very convenient to get to off/on from there. The hotel appears to be very recently remodeled and is extremely clean. The staff were extremely helpful and friendly. I stayed there for one night as part of business trip to Jacksonville. I would definitely stay there again for either business or personal... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Katia S
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Katia S, We sincerely appreciate your 5-star review on Trip Advisor. We're very glad that you enjoyed your stay and hope you'll come back. More 

mims, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This is an excellent choice for a place to stay. Comfortable, clean and a friendly staff make for a great place to stay. It is stupid that it is a requirement by this survey for me to use 200 characters to write a review. Stupid stupid stupid. But the hotel is great

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pamela C
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Pamela C, What a terrific review! Thank you! We look forward to seeing you again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Address: 1201 Kings Ave, Jacksonville, FL 32207-8686
Location: United States > Florida > Jacksonville
Price Range: $114 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Orbitz, Hotwire, Priceline, TripOnline SA, Odigeo, Travelocity and Hotels.com so you can book your Hilton Garden Inn Jacksonville Downtown/Southbank reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville
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