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Homewood Suites by Hilton Jacksonville Downtown/Southbank

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Homewood Suites by Hilton Jacksonville Downtown\/Southbank
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353 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Baltimore, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Walked into room welcomed by the smell of smoke..... I immediately, asked to change rooms because of the odor and was told no rooms were available until the next day after check in time. Do keep in mind that three children were with me. The room smelled of cigarettes and marijuana. Once room was switch after 3pm, I was accused... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Mildred D
Doylestown, Pennsylvania
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent service. Was my first time in Jacksonvile Florida. The staff helped me familiarize myself with places to eat and things to see and do in daytime and nighttime. Helped me rent a car and told me about St Augustine.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Dell J
Edmond, Oklahoma
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this property since it was Hilton family and close to Downtown and the Southbank activities. Good friendly staff and very nice room with a view. They offer the typical morning breakfast to start your day as well as an evening social to wrap it up. If you have children with you please consider taking them to MOSH (Museum... More 

Helpful?
Thank Merrill L
TGomez2, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Dear Merrill L, Thank you for your TripAdvisor review. We're pleased that you enjoyed the area, the hotel, the staff and our restaurant, and hope to see you again. More 

Vancouver, Washington
1 review
1 of 5 stars Reviewed 2 weeks ago

My wedding band was stolen from my room during the day. Hotel management has successfully avoided me so far; apparently they don't even care. Also, the rooms are filthy. When this hotel was new, the rooms were pretty good, but now the carpets are disgusting, the walls are scuffed, and the furniture is tired and stained. Kitchen chairs (upholstered) look... More 

Helpful?
Thank mh3042016
TGomez2, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Dear mh3042016, thank you for your review. We sincerely appreciate all feedback from our guests, without which we cannot improve our guests' experiences. We hope you'll visit us again if you're ever in our area. More 

Crawfordville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Extremely clean, knowledgeable, efficient and friendly staff. Excellent experience. We thoroughly enjoyed the evening social as well as the delicious complimentary breakfast. My mother enjoyed the fitness room and the pool/hot tub. Internet was a little unstable, but that was a minor inconvenience.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Chris M
TGomez2, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Dear Chris M, What a terrific review! Thank you! We look forward to seeing you again. More 

Orlando
1 review
5 of 5 stars Reviewed 3 weeks ago

Great Customer Service and location! Fruit infused water and the cookies were refreshing to have as you are checking in. Asked for extra amenities and they were provided. Staff always helpful and kind. Great value to stay here for a quick run into the city.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 201alexisl
TGomez2, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Dear 201alexisl, Thank you for choosing us for your StayCation. I'm glad you enjoyed the hotel and the facilities. We look forward to your return! More 

Buckley, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The good - the size of the room. We have four children ranging in age from 9 to 16 years. The one bedroom suite with the pull out sofa gives plenty of room for our family. The full kitchen is nice so you don't have to eat every meal out. The free full breakfast is OK - different each day.... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank shadoffmom
TGomez2, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Dear shadoffmom, Thank you for taking the time to let us know about your experiences during your stay with us. Without such feedback, we cannot take appropriate action to ensure that other guests are not similarly disappointed. We hope you'll visit again. More 

Jacksonville, Florida
1 review
4 of 5 stars Reviewed 3 weeks ago

We were disappointed that there was no room with a balcony available. Other than that, the stay was great. The service was quick and professional. If I had to travel again I would differently use this hotel chain.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank china32016
TGomez2, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Dear china32016, Thank you very much for your "Very satisfied customer" review on Trip Advisor. We're happy to read that you enjoyed your stay and hope you'll visit us again. More 

Lawrenceville, Georgia
Level Contributor
11 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Great rooms, almost like being at home. The corner rooms were extra nice. The front desk staff was great. The breakfast experience left a lot to be desired both mornings.They ran out of food they ran out of silverware, plates and glasses.

Helpful?
Thank Pete N
TGomez2, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Dear Pete N, thank you very much for your 4-star review of the hotel. Team members will be very pleased to read your comments; they make every effort to ensure guests such as you have a warm and friendly experience. We hope you'll visit again. More 

Vero Beach, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

Nice room. loved pool, would come back. Would recommend this hotel!! Daughter went to a concert, venue was very close so loved that. Our stay was only 2 days. Next time would definitely stay a few days longer!!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 383nadinell
TGomez2, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Dear 383nadinell, Thank you for your "Great hotel" review. We are always grateful for guest comments, especially from a 5-star reviewer. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Near Homewood Suites by Hilton Jacksonville Downtown/Southbank

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The uniquely designed Homewood Suites by Hilton Jacksonville Downtown/Southbank hotel is located in the trendy San Marco/Downtown area of Jacksonville, FL and only 20 minutes from the Jacksonville International Airport. The hotel is adjacent to the Jacksonville Skyway rapid transit system to facilitate your commute. The Homewood Suites by Hilton is the perfect temporary housing venue for either short or extended stays. ... more   less 

Additional Information about Homewood Suites by Hilton Jacksonville Downtown/Southbank

Address: 1201 Kings Ave, Jacksonville, FL 32207-8686
Location: United States > Florida > Jacksonville
Price Range: $149 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Jacksonville Downtown/Southbank 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Jacksonville Downtown/Southbank Hotel Jacksonville
Hotel Style:
#14 Family Hotel in Jacksonville
#20 Business Hotel in Jacksonville
#34 Romantic Hotel in Jacksonville
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