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Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel

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9840 Tapestry Park Cir, Jacksonville, FL 32246-9226
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Traveler (292)
360
Panoramas (11)
Room & Suite (212)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel
Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 147 hotels in Jacksonville
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.6
At the end of the lakeside boardwalk in the European-styled Tapestry Park village, with its restaurants and shops a quick walk away, you'll find the Hotel Indigo® Jacksonville Deerwood Park hotel. While our neighborhood was once dubbed "Hollywood East," today our hotel's attentive team members, stylish decor and distinctive amenities invite intrepid travelers to make our neighborhood their temporary home. We're pet friendly, have a gorgeous outdoor pool, and an event space that can handle up to 100 for business or social occasions. We also host Silent Sundays, in partnership with Norman Studios Silent Film Museum, with silent films, popcorn and post film discussions for a $5 admission, benefiting the museum's refurbishment efforts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Room types
City view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Languages Spoken
English
696Reviews22Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Ray J wrote a review Jun 2022
SAVANNAH, United States3 contributions1 helpful vote
Wife and I stayed one night 2nd weekend of June. Loved it. The Art Deco style is awesome and unique. Room was clean and well equipped. Huge bathroom and shower. We visit Jax quite a lot so we will definitely be staying there again. Btw Deerwood Park section of Jax is really nice. I recommend the Ida Claire restaurant. Best fried chicken I have ever had. No joke.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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K P wrote a review Jun 2022
1 contribution
Came to Jacksonville because my uncle had a horrible stroke and was in the hospital for 3 months. We came to visit him and stayed at this hotel due to the great reviews. Hotel was awesome. Front desk awesome. Bartender Vincent was so rude and so condescending and was taking about me to another employee. I only asked to taste a wine before ordering. He was so mean. So rude. I was extremely surprised at how he treated me. I ended up sitting outside to avoid his rudeness. I have never been treated so badly by a bartender. Thank goodness the outside area was so beautiful, I was able to shake off the horrible taste he put on us and shook it off. No clue why he would treat a patron like this, or talk shot on my to his off duty employee. Hopefully, he was just having a bad day.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel
Responded Jul 7, 2022
Hello Q7795IEkp, Thank you for your stay and for taking the time to leave us feedback. We're determined to make your stay with us pleasant, and I am sorry to learn about the issues encountered during your visit. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I hope to welcome you back! Best regards, Clayton G. Case Manager IHGService
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Cynthia H wrote a review Apr 2022
5 contributions2 helpful votes
We really loved this hotel! The grounds, room, and lobby were newly decorated and very clean. All of the staff members were friendly and very accommodating. The outside patio has a peaceful view, it was lovely to sit out there! We had a delicious burger for dinner and equally delicious breakfast!!
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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EdandSuz wrote a review Sep 2021
Naples, Florida11 contributions13 helpful votes
+1
Wonderful surprise when we arrived because some reviews were not great. The first impression of the lobby is modern and clean and welcoming. The decor is unique and fun. The staff was friendly and helpful. The room was just wonderful. Clean, updated and had a beautiful of the lake. Our fur baby loved sitting on the window sill. Everything worked. The shower was huge and walk-in. Beds were comfy. With my IHG membership the rate was very reasonable. The location is quiet and off the main drag.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Elle Kay wrote a review Sep 2021
Tampa, Florida10 contributions
We were very pleased with our experience. Hotel is conveniently located near plenty of food and shopping choices. It is on a pretty lake. Only downside was lack of daily maid service, but it was easy to get extra towels at front desk. I’d definitely stay here again!
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Date of stay: September 2021Trip type: Traveled on business
Room Tip: Rooms have Keurig and mini fridge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angel D wrote a review Jul 2021
1 contribution3 helpful votes
Extremely Too many dogs in the hotel. They should have floors designated for pets. I’m allergic to pet fur/hair so my stay was unpleasant not to mention the clogged toilet. The refrigerator did not work as well. This hotel has definitely gone down since the first time I stayed there.
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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DJDD wrote a review Jul 2021
2 contributions1 helpful vote
Do not stay at this hotel. It is dirty, you do not feel safe with COVID, they have no staff for service. They do not clean your room inbetween stays. They have no towels for you at the pool. They give you two towels for your whole stay and won’t give you any more. They told us they only have two washer and dryers for entire hotel of 96 rooms, how can they clean all the sheets and duvets inbetween stays with that? They cut costs extremely because of COViD.
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jamie H wrote a review Jul 2021
1 contribution1 helpful vote
This was our very first stay as an IHG elite member using rewards. Arrived at the hotel, was impressed on entrance looked clean smelled nice and was greeted in a friendly manner. Arrived to our room it smelled, pulled back the sheets (as all travels know to do). Sheets and comforter had multiple sex stains (trust me we took pictures to show management). Contacted front desk, they sent the maintenance man up to hand us clean sheets (really!!) called front desk multiple times finally housekeeping arrives to change the sheets/comforter, the individual neither confirms or denies that she was the supervisor, takes pictures, her and a few other housekeepers change the sheets. Another housekeeper from down the hall arrives, looks at us and says how did this happen? did you just arrive (beyond insulted) At this point I asked for a new room, upon requesting a new room the front desk told me that the cleaning crew is a contracted company and they have no control over them (hum interesting). Only thing everyone said was "I am sorry". First off you have a huge sign at the desk that you have a clean promise (throw that away) and it is during Covid. The manager not once contacted us, on check out the front desk staff states , "we heard about the room" (really??) have a bottle of water on us! We were beyond grossed out, thoughts the entire time that the hotel was dirty making our stay not very enjoyable.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Soraya V wrote a review Jul 2021
3 contributions
I can't say enough good things about this hotel. My husband and I wanted to take a little break and decided to book a room at this hotel. They only reason we picked it was because it allowed our fur baby to stay with us. I never heard of this hotel before so I didn't really know what to expect. Well...let me tell you, it was ABSOLUTELY AMAZING!!! From the friendly, welcomed, fast, hassle free booking till the even faster and easy check out, everything was just wonderful. The first thing the girl at the counter did was hand me the cute bag with treats for my dog. I loved that! The hotel? Beautifully decorated, very clean, roomy, beautiful surrounding areas, the music, the amenities, wow... And then... we walk in the room and we are immediately welcomed by the delicious, delicate, pleasant scent that covers the whole room. The design in the room is just so beautiful. The mattress is such a nice one, nice and firm but not too firm, very comfortable. It's just impossible not to get a good night sleep. Very quiet nights, there were no noises at all and of course that was a plus! The bathroom is super roomy with a nice tall toilet that was impeccably clean. Nice big scree tv and a very comfy chaise lounge. The mini fridge worked perfectly kept things very nice and cold. Needless to say we will DEFINITELY be staying there again. I don't think I have ever experienced a true 5 star hotel experience before in my life! Can't wait to stay there again! again! and again!
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Date of stay: July 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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smsa wrote a review Jun 2021
Atlanta, Georgia166 contributions60 helpful votes
Stayed here one night, 6/22, for business travel. The hotel was clean and plenty of parking. The room was spacious and comfortable. I didn't leave 5 stars because the breakfast option wasn't available the following morning. It was a little hard to decipher of the kitchen was even open or if their was a staffing shortage which is understandable due to CV19.
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Date of stay: June 2021Trip type: Traveled on business
Room Tip: Parking is to the side of the property, not the first spaces in front of the residences
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$150 - $178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel indigo jacksonville
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
96
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Frequently Asked Questions about Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel
Which popular attractions are close to Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel?
Nearby attractions include Cinemark Tinseltown and XD (0.4 miles) and Aromas Cigar, Wine & Martini Bar (0.7 miles).
What are some of the property amenities at Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel?
Conveniently located restaurants include Terra Gaucha Brazilian Steakhouse, Mellow Mushroom Jacksonville - Town Center, and Seven Bridges Grille & Brewery.
Are there opportunities to exercise at Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel?
Many travelers enjoy visiting James P. Small Park (9.5 miles) and St Joseph's Mission Schoolhouse (8.5 miles).