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Hotel Indigo Jacksonville Deerwood Park

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9840 Tapestry Park Cir, Jacksonville, FL 32246-9226
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (283)
360
Panoramas (11)
Room & Suite (210)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Jacksonville Deerwood Park
Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 144 hotels in Jacksonville
Location
Cleanliness
Service
Value
Travelers' Choice
Hotel Indigo is a boutique hotel that delivers an engaging and sensible boutique experience without sacrificing service or style. Hotel Indigo provides guests with the best of both worlds – the refreshing design and intimate service synonymous with a boutique, along with the consistency and reliability of the world’s largest hotel company – offered at an affordable price.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Room types
City view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English
685Reviews22Q+A100Room tips
Traveler rating
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Popular mentions
Thegoodegg wrote a review Mar 2021
Chicago, IL237 contributions182 helpful votes
We had a late-arriving flight and needed a room for the first night of our vacation. We somehow snagged the last room available. It was the disabled room and we didn’t need that aspect but we’re glad to have a clean, quiet room to stay in. This room was a little larger than the other rooms and was in good shape when we arrived. My only frustration was we were a family of four and the room had two bath towels and they didn’t have more towels to give us in the AM. We managed ok. But that was a bit of an annoyance. The Tapestry area looks to be very nice and we saw many dining options too.
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Date of stay: March 2021Trip type: Traveled with family
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AG Reyes wrote a review Mar 2021
Tulsa, Oklahoma42 contributions28 helpful votes
I booked this hotel for a stay recently. They called me to cancel the booking just as I was about to check in. No apology, no concern for the customer. The front desk agent did not give two craps. She referred me to Booking.com and said she couldn't do anything about it. I had to drive 3(!) hours to find the nearest hotel because Hotel Indigo cancelled so close to midnight that everything near Jacksonville was unavailable. Absolutely unethical.
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Date of stay: March 2021
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Response from IHG Service, Owner at Hotel Indigo Jacksonville Deerwood Park
Responded 1 week ago
Hello 741AnthonyG, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. Please accept my humblest apologies for the customer service experienced and inconveniences encountered with the reservation. Positive interactions are one of our pillars in ensuring an elevated experience for our guests. That said, I will immediately share your feedback with our hotel’s upper management for review and improvements in our amenities and services. I’ve also sent you a message in your mailbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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Josh D wrote a review Mar 2021
Cincinnati, Ohio29 contributions7 helpful votes
We drove 11 hours instead of flying, to allow more time to assist my 80 year old mother with picking out a home. This was a very happy occassion, despite the long drive. I paid for 2 rooms and multiple nights after having a horrible experience at Aloft, around the corner; after calling Indigo in search of a welcoming, friendly place to spend $1800.00, Melissa answered the phone and we were immediately welcomed with genuine kindness and warmth. I promptly canceled my other 2 rooms at Aloft where we were met coldly, impersonally by Ellen. The difference between the two lobbies in atmosphere alone was well worth the extra money and dragging ourselves to another hotel after a long drive at 9:30 in the evening. Aloft was cold, unfriendly, loud and definitely no 'hello! welcome!' from Aloft. Melissa and Dominique were OUTSTANDING, along with Indigo being a more refined, pleasant, very clean hotel with a fantastic location. My gratitude to both of them for saving us from a horrible experience and ensuring my mother is treated with kindness and respect is immense. FYI - Every single Adult are responsible for their own health. No one else. The rooms are very comfortable, fantastic shower, very large. Location is convenient to shops and restaurants and some within walkable distance.
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Date of stay: March 2021
Location
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Room Tip: Get a view of the lake...beautiful.
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Apollo P wrote a review Mar 2021
San Francisco, California106 contributions204 helpful votes
I had always wanted to stay at a Hotel Indigo (under the IHG brand), but they never seemed to be in cities I visited. Until now. In terms of decent, upscale-ish hotels in Jacksonville, the options are slim. Check-in: During the check-in process, the alert and present female Front Desk attendant (I didn’t get her name – darn!) provided information about the hotel. She was friendly, pleasant, and was able to respond to a question about the location of a local market to obtain water and fresh food, i.e., she knew the location and travel times from the hotel (versus heading way across town my first choice, Trader Joe’s) – rare for a Front Desk person. She was great! Room: It was a 1-bedroom suite with a large living area which included a table and chairs; and a kitchen area with sink, microwave, and refrigerator. Unfortunately, no water kettle was available. The microwave would have worked for individual cups of tea, but I went to the local Target and purchased a water kettle. (And left it with a relative who lived in the area.) All the furniture in the living space and the bedroom was well worn and looked it: stains on the couch and coffee table; dated interior design with blue as the stand-out color. Not surprising since it is “Hotel Indigo.” :-) When I went to close the stained curtains, you could see rust on the hoops at the top of the curtains. The king bed was too soft for my back, so I didn’t sleep well during this 2-night visit. The layout of the working desk was good – the outlets were easily accessible. The bathroom was huge with a lot of wasted space and outdated fixtures, including the sink and a separate jetted tub. I never use tubs let alone an older, jetted tub. The shower was huge and could easily fit 3 or 4 people. Unfortunately, there was only one outdated showerhead and controls. It was obvious that the tiling needs to be replaced. The toilet was a in separate water closet (yea!) but didn’t flush very well – it was slow, and I was concerned it would become clogged, but it didn’t. I asked the female Front Desk attendant if an update was coming and she said “yes;” though, I can’t remember if the renovation had started or if it was starting soon. Service: Again, limited services during the pandemic so I rarely expect much effort anymore. I asked for additional towels and the first guy, who was less than enthusiastic, gave me a whole pile of them. When I returned to the room and started to unfold them, I realized he gave me 5 bathmats, 1 bath towel, 1 hand towel, and no washcloths. I returned to the Front Desk, pointed out what I received, he repeated he gave me some towels, I responded, again, that it was mostly bathmats. I tabled the conversation and left with the hope that by the time I returned, the female would be back at the Front Desk and that’s what happened. She provided the extra towels. I had breakfast on the first morning in their restaurant/bar. It’s an open space and right next to and in perfect view of the Front Desk. When I appeared, no one was around; not at the Front Desk or the bar. I waited and waited. Finally, a different male Front Desk person appears and tells me someone from the bar should be around/available. Note that he never tried to call or find anyone. I wait, again, then someone (another man) showed up at the bar but told me someone else (a female) would be able to help me. That female arrives a few minutes later. I wonder what would have happened if they had more than one person waiting? The food was passable (eggs, meat, toast); nothing spectacular. Service by the female during the breakfast process was fine. Other: Some reviewers have commented that the area where the hotel is located was “dead” for entertainment. That may or may not be true, but based on the location, you’ll need transportation because there isn’t much around the hotel. I had a rental car, so I was fine. The hotel is situated on a (man-made?) lake, which worked for me. I enjoyed a nice, casual walk around the lake. Though, my personal wish is that people should refrain from smoking in open spaces. :-) I stayed here in Feb 2021 and my memory is fuzzy. I don’t remember if daily housekeeping was available. I stayed 2 nights, but I recall my waste bins were full and I was using brown paper bags for the overflow. I think, but not sure, as part of the pandemic, breakfast was available every day, but dinner available only on Fridays and Saturdays. This was probably a nice hotel when it opened 10 or 11 years ago, but it’s time for an update/renovation. Would I return? Likely, but only after the renovation; and avoid any guy working the Front Desk. (Men are often disappointing as customer-facing employees.) The Hotel Indigo is a much better option, however, than the currently closed Hyatt Regency Jacksonville Waterfront hotel.
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Date of stay: February 2021
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Response from IHG Service, Owner at Hotel Indigo Jacksonville Deerwood Park
Responded 3 weeks ago
Hi Apollo P, Thank you for your stay and patronage. Our hotel is the perfect place to explored the sense of community and the sense of inspiration. I saw your comments and I am sorry for the issues that you had with our bed, shower head, curtains, and furniture among other things. I understand that this is not what you expected from us. I shared your comments with our managers and took action to rectify and prevent these issues from happening again. I invite you to come and visit Hotel Indigo Jacksonville Deerwood Park on your next trip. Our regards, Oscar C. Case Manager IHGService
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Gutom Jones wrote a review Dec 2020
Chicago, Illinois59 contributions36 helpful votes
+1
Beautiful three-star dog-friendly boutique hotel by the lake with ample parking. Nice location with plenty of restaurants nearby. Room design is impressive and clean. Friendly reception desk staff. If you like taking walks, there’s a path by the lake you can use. Because of the pandemic, outdoor patio service was not available. Also, breakfast was temporarily unavailable. There are condominium buildings near the hotel, and you see people walking their dogs in the open space in front of the hotel.
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Date of stay: October 2020Trip type: Traveled as a couple
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PRICE RANGE
$124 - $223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel indigo jacksonville
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
96
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Frequently Asked Questions about Hotel Indigo Jacksonville Deerwood Park
Which popular attractions are close to Hotel Indigo Jacksonville Deerwood Park?
Nearby attractions include Cinemark Tinseltown and XD (0.4 miles), World of Beer (0.5 miles), and Aromas Cigar, Wine & Martini Bar (0.7 miles).
What are some of the property amenities at Hotel Indigo Jacksonville Deerwood Park?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Indigo Jacksonville Deerwood Park?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel Indigo Jacksonville Deerwood Park?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo Jacksonville Deerwood Park?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Indigo Jacksonville Deerwood Park?
Conveniently located restaurants include Terra Gaucha Brazilian Steakhouse, Mellow Mushroom Jacksonville - Town Center, and Another Broken Egg Cafe.
Are there opportunities to exercise at Hotel Indigo Jacksonville Deerwood Park?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Indigo Jacksonville Deerwood Park?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Indigo Jacksonville Deerwood Park?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo Jacksonville Deerwood Park offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Indigo Jacksonville Deerwood Park?
Many travelers enjoy visiting James P. Small Park (9.5 miles) and St Joseph's Mission Schoolhouse (8.5 miles).