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Red Roof Inn Jacksonville - Southpoint

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Red Roof Inn Jacksonville - Southpoint
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305 Reviews from our TripAdvisor Community

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Showing 292: English reviews
Savannah, Georgia
Reviewed 2 days ago NEWvia mobile

I stay in Jacksonville pretty often. I've tried a bunch of hotels, but I keep going back to the Red Roof Inn # 251 @ 6969 Lenoir Ave. Jacksonville, Fla. They are pet friendly and they have visible night time security, which as a mom makes me feel very safe. After a long hectic day of driving they are very...

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Helpful?
Thank Tuesday P
Newark, Delaware
Reviewed 1 week ago

Great location, very nice rooms. A great motel for pet owners, and only about 2 miles to Dog Wood Park. Lots of awesome restaurants within about 3miles, including our family's favorite Piccadilly Cafeteria.

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Helpful?
Thank dghornock
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear dhormock, Thank you so much for the 5 star review. Yes, we love your pet and there is no fee when they stay. We appreciate that you loved your room and the hotel location was easy access to the Dog Wood Park and walking distance restaurants. I will share your wonderful review to my staff and we look forward...

florida
Reviewed 3 weeks ago

We stayed just one night at this hotel. Since there were 3 of us and our chocolate lab, we requested a suite. We could not get one on the ground floor but had a nice suite on the 3rd floor. Room was very nice, lots of room and we were all happy with it. It is located right next to...

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Helpful?
Thank picky75
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear picky75, Thank you for the 4 star review. We are delighted that you had a nice stay with your chocolate lab. The suite is very ideal with the space provided with a wet bar. Soon the interchange will provide easy access to all motorists. We anticipate that it will be done in summer 2017. We will look forward in...

Kissimmee, Florida
Reviewed 4 weeks ago

We stayed here for two nights while visiting family. When we checked in we asked for the 15% discount they were offering Veterans for the month of November. The clerk stated since it was after 9:00 p.m. we could not receive the discount. Don't understand that one but was too tired to argue.. The hotel needs some updating. There were...

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Helpful?
Thank Stephanie C
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Stephanie C. Thank you for your review. The Veterans promo is available if the hotel is not sold out. If you made your reservation, you could have mentioned about the promo and it will be attached to your reservation. We are sorry that the pull out sofa had some discrepancies. Extra towels are always available on request if there...

Deep River, Canada
Reviewed October 27, 2016

The room is fine. Reasonably clean and comfortable. The staff at the desk is another story. In one simple word, "Rude". Do not expect them to honour their motel coupons and if you present one expect something along the lines of , "lady we don't take those!" In a very loud embarrassing voice. I understand that hotels can not always...

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Helpful?
Thank IamInDeep
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear IamInDeep, I apologize for my front desk clerk who did not deliver in a courteous tone on how to handle the hotel coupons. This is not what they are trained to do. Customer service must be followed at its finest. I will share your comments to my team and will make sure that this isolated experience will not happen...

Ponte Vedra Beach, Florida
Reviewed October 13, 2016

My family and I feel very fortunate that we were able to obtain reservations at the Red Roof Inn Southpoint during Hurricane Matthew. We had to evacuate our home and we didn't want to stay too far away in case we needed to get back to our home for repairs. We also have a very beloved dog, and it was...

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Helpful?
Thank grits011
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Grits011, Thank you for your kind words. My staff and I had prepared ourselves to work and service our guests and their beloved pets to be comfortable during their stay from the evacuation due to Hurricane Matthew. We are delighted that you had acknowledged our good work. We will continue to work harder everyday and we look forward to...

Atlantic Beach, Florida
Reviewed October 9, 2016

Josephine Myers is the definition of exceptional. She is gracious, accommodating, helpful, tireless, and maintained a professional as well as pleasant attitude under the extremely stressful conditions of a major hurricane to hit the area. Red Roof Inn is fortunate to have a person such as Ms Myers in their employ. I will always remember the kindness and respect that...

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Helpful?
Thank rattbadger48
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear rattbadger48, Thank for your kind words. Inspite of a very stressful event, my only goal was to make you and your family, all the guests and their beloved pets and my staff to be safe in our property during the recent Hurricane Matthew. I hope that you had finally settled in and everyone is safe. Please let me know...

Louisiana, Missouri
Reviewed August 24, 2016

Horrid rooms, wet, mold on ceilings, "Celine" puts you in rooms that have not been cleaned up from previous guests. Then if you go out at night she'll deactivate your card so you're locked out of your room. Rude staff. Willful harassment of guests and a manager that's too busy to listen to complaints. RUN AWAY FAST

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Helpful?
Thank rdepass
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear rdepass, We are extremely sorry that you had a bad experience in our inn. The incident about the room/beds not made was isolated one and not intended for you to experience. As for the key getting de-activated, it happens sometimes but not often and it does not mean that you are locked out for a purpose. I had addressed...

Zanesville, Ohio
Reviewed August 14, 2016

everything great friendly staff, clean room, quiet,had every thing would need and love the fact that hotel is going green will recommend to family and friends will be going back to Jacksonville to visit son again will defiantly stay again. thanks bill Zanesville oh

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Thank williamrunkle
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear williamrunkle, Thank you so much for the 5 star review. My staff and I strives hard to attain a clean and comfortable rooms for you and our guests. We are delighted that you approve of our go green program to help the environment. The restaurants are increasing in our area and the choices are good. The interchange being constructed...

Columbia, South Carolina
Reviewed August 1, 2016

We were simply looking for a room for the night while at a family event. The stay got off to a bad start when they gave us a room that was unmade. They then moved us to what seemed a nice basic room but 10 minutes later someone else came into the room with their own key. They had assigned...

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Helpful?
Thank drdon100
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear DrDon100, We are extremely sorry for the room assigned to you that was not ready and the overlap of check in. This is an isolated incident and should have not happened. I am glad that the ac worked good and the tv. We have rooms that is equipped with microfridge for a nominal fee. I do not know which...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Red Roof Inn Jacksonville - Southpoint

Address: 6969 Lenoir Ave E, Jacksonville, FL 32216-4031
Location: United States > Florida > Jacksonville
Price Range: $62 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Jacksonville - Southpoint 2*
Number of rooms: 127
Reservation Options:
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Also Known As:
Red Roof Inn - Southpoint Hotel Jacksonville
Red Roof Inn Jacksonville
Jacksonville Red Roof Inn
Hotel Style:
#6 Best Value Hotel in Jacksonville
#34 Business Hotel in Jacksonville
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Questions & Answers

Here's what travelers have asked, with answers from Red Roof Inn Jacksonville - Southpoint staff and other travelers.
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Questions? Get answers from Red Roof Inn Jacksonville - Southpoint staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suites are well worth the extra cost.”
 of 5 bubbles picky75, 3 weeks ago | Read review
“There is absolutely no breakfast provided here, so don't fret too much on TripAdvisors room options saying "no breakfast",”
 of 5 bubbles pradeepk447, Jun 5, 2016 | Read review
“rooms on the south side are quieter.”
 of 5 bubbles wandamikell93, Apr 20, 2016 | Read review
“I prefer a north facing room”
 of 5 bubbles jaxflyer14, Apr 1, 2016 | Read review
“GO to LaQuinta!”
 of 5 bubbles msf4cubs, Feb 26, 2016 | Read review
5 of 5
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