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SpringHill Suites Jacksonville

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SpringHill Suites Jacksonville
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155 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Atlanta, Georgia
Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

We had a good time at the Springhill Suites in Jacksonville. We it was located near a lot of shopping as well as being close to a couple of friends we were in town visiting. The staff was very friendly and the hotel was clean.

Helpful?
Thank snmattox
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for the nice comments as we are located in a good location including being only 20 minutes from the beach. Our hotel refresh will be complete the end of july...please vist again to see the final product...thank you. More 

Charlotte, North Carolina
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Springhill Suite Marriott Awesome!.I would like to thank the Front Desk Eileen and Harrison we absolutely adored.Ashley S,Saebra,Deanne great professional ladies.Yolanda breakfast great.Ashe,Deborah,Barbra,Latasha great Housekeepers.Thank U..Mrs Lemmon💋

Helpful?
Thank tanyalemmon43
Charlotte, North Carolina, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Our party had three rooms for one night as we traveled south. One room had air conditioner that barely functioned through the night. Room damp. Bathroom smelled like cat urine. The other two rooms had air conditioners that had leaked on the carpet and soaked most of the room. Took sheets and blankets from bed and put in floor so... More 

Helpful?
Thank Faith C
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for taking the time to communicate the mechanical issues you experienced during your stay. We have discovered a number of HVAC sleeves with problems and have brought in an outside company to correct the problem. We expect to have all room in service in a cool and comfortable state quickly. Again, thank you for the feedback. More 

Columbia, South Carolina
Level Contributor
157 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed June 13, 2016

Where to start?!? Upon checking in I noticed the front desk agent was having words with another guest and was a little rude. Thinking that I just walked in the middle of something, I just let it go. When it was my turn to check in, the desk agent again was rude to another guest and just didn't seem to... More 

Helpful?
Thank SCNick1217
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for the honest feedback. As the new GM on property, we are working to build a Customer Service Team to match the newly renovated Hotel when it is complete in mid-July. We have a ways to go...please try us on your next rip to Jacksonville. I'm sure we can exceed your expectations. More 

Dallas, Texas
Level Contributor
133 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed June 11, 2016

As a former Marriott employee, you would think that I would pull my punches in reviewing this hotel. Granted that they were doing some remodeling, but that in no way excuses the shoddiness of the hotel. Where do I start? The TV remote was missing the back, so we had to hold in the batteries when we used it. It... More 

Helpful?
Thank Timmy232
GuestServicesMegan, Guest Relations Manager at SpringHill Suites Jacksonville, responded to this review

Dear Timmy232, Thank you for sharing your comments, we truly appreciate your feedback in order for us to better our customer service and overall guest experience. I sincerely apologize about the condition of your room and the lack of timeliness for our housekeeping staff. I am glad you enjoyed our location and pillows. We would love to host our stay... More 

Gainesville, Florida
Level Contributor
105 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 11, 2016 via mobile

Beautiful suite in excellent location. The suite we had included a microwave and fridge, two double beds, and a pull-out couch bed. It was nice, but alarming that there was only one TV for the entire 6 occupancy suite. The hotel is clean, staff is friendly, and there are nice amenities, so I would consider staying again.

Helpful?
Thank LoveUFLoveFLA
Spring Hill, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 29, 2016 via mobile

We stayed 2 nights. The air conditioner/thermostat was not working properly. We set it at 70 and it stayed at 75-76. We called the front desk twice and complained. They said they would send someone but never did. The next morning we called again and they sent some guy who didn't do a darn thing. It was very uncomfortable to... More 

Helpful?
Thank Cheryl021487
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for sharing your experience with us. As we are refreshing the hotel, we certainly have the bathrooms to do as they were not included in the first phase. The rooms and guest corridors do look bright and colorful...we are pleased with the end result so far. We will be replacing all of the PTAC units as well. Our... More 

Fort Lauderdale, Florida
Level Contributor
108 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed May 29, 2016 via mobile

There are some positives with this property, convenient location, restaurants close by. The room could have been cleaned better, shower and tub needed detailing. The bed were uncomfortable and linens are basic. Attention to details could bring this property up a few notches.

Helpful?
Thank Joe M
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for your comments. We are 2 months away from finishing our refresh to include bathrooms and lobby. Attention to detail will improve...thank you. More 

Myrtle Beach, South Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 9, 2016 via mobile

We were visiting family in Jacksonville for Easter and stayed at Springill Suites to be close by. We were pleasantly surprised at how nice it was. The rooms were clean, comfortable and well appointed. The staff was courteous and friendly. Breakfast was typical hotel free breakfast, but certainly nothing to complain about. Plenty of choices and plenty of it! Lots... More 

Helpful?
Thank RobRon123
Wheeling, West Virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 19, 2016 via mobile

Stayed for a few nights: nice location close to restaurants, outside shopping, ~25 minutes from the beach and the Jacksonville airport. I was a little disappointed in the room size, however, as other "suites" I have stayed in are larger and there was no separation between the living area and the bed area. Good hot breakfast in the mornings and... More 

Helpful?
1 Thank DonotCompromise
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for the nice words and it is good to hear the staff delivers good customer service. We hope to see you the next time you are in Jacksonville at our newly renovated hotel! More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about SpringHill Suites Jacksonville

Address: 4385 South Side Blvd., Jacksonville, FL 32246 (Formerly SpringHill Suites Jacksonville / Deerwood)
Location: United States > Florida > Jacksonville
Price Range: $103 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Jacksonville 3*
Number of rooms: 102
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Also Known As:
Springhill Suites Jacksonville / Deerwood Hotel Jacksonville
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