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Hyatt Regency Jacksonville Riverfront

Booking.com$139*
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Certificate of Excellence
GreenLeadersSilver level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hyatt Regency Jacksonville Riverfront
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2,685 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Jacksonville Riverfront
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Showing 2,642: English reviews
Jacksonville, United States
Reviewed November 28, 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 712ambert
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Reviewed November 28, 2016 via mobile

As one of the previous guests review states, basic hotel and incredibly poor customer service and not worth the money. We stopped here for one evening and our expectations were high as we were staying in a junior suite and had paid a fair bit for this. Our room initially was not ready. The suite had no windows other then...

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Helpful?
Thank Mrsmj2004
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Mrsmj2004, Thank you for choosing to stay with us while in Jacksonville. We appreciate you taking the time to review us. I apologize if the hotel did not meet your expectations. I will pass along your review to our management team to look further into. We hope to have you give us another try in the future. Warm Regards,...

New York City, New York
Reviewed November 26, 2016

Average convention style hotel with awful customer service. No bellman at hotel entrance to help with luggage. Unfriendly check in staff. Room service phone line didn't work so you literally had to go to the restaurant in the lobby to place a room service order, on Thanksgiving Day day no less! And restaurant manager was apathetic and unapologetic. Will not...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank K7921IKmichellem
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings 5K7921IKmichellem, Thank you for choosing to stay with us while in Jacksonville. I am delighted to see you enjoyed the hotel. I apologize if the hotel service did not meet your expectations. We do not hear this often from our guests. I will pass it along to our management team to look further into. We hope to have you...

Columbia, South Carolina
Reviewed November 25, 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Monkeyjump
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Wilmington, Delaware
Reviewed November 25, 2016

All I can say is WOW! I am a frequent traveler and also have a Hyatt credit card, which grants me a free anniversary night each year. We took advantage and booked a stay for Thanksgiving night (after doing a Victory Casino Cruise for lunch) The reception staff was amazing. Ness couldn't have been more helpful. She asked if we...

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Helpful?
Thank kfalandays
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings kfalandays, Thank you for choosing to stay with us while in Jacksonville. I am delighted to see you enjoyed the hotel and our service. Our river vistas are a beautiful amenity of the hotel. Happy Anniversary, I am glad our team was able to make your stay special. We look forward to welcoming you back soon. Warm Regards, Rachel...

West Palm Beach, Florida
Reviewed November 25, 2016

We came for thanksgiving to visit family. We always stay at the Hyatt however, it was not up to the caliber that we normally receive. Room was not very clean. Overall, the hotel is in a good location. The restaurants food was overpriced and not very good.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank joannekp
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings joannekp, Thank you for choosing to stay with us while in Jacksonville. We appreciate you sharing your feedback with us. I apologize if the hotel did not meet your expectations. I will pass this along to our management team to look further into. We hope to have you stay with us again soon. Warm Regards, Rachel Otis Marketing Manager

Miami Beach, Florida
Reviewed November 23, 2016 via mobile

Spent Tuesday night as a stop over on a trip. At night the neighborhood was literally deserted and two of the three restaurants were closed. Only dining option was a bar with very limited menu. The hotel felt very cold, outmoded furnishing and lighting was not very warm nor attractive. A huge property that when empty feels very cold and...

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Helpful?
1Thank Liban10452
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Liban10452, Thank you for choosing to stay with us while in Jacksonville.We appreciate you taking time from your day to review us. I apologize if the hotel did not meet your expectations. There are many restaurants that are open in the evening for dinner. We hope to have you try us again in the future. Warm Regards, Rachel Otis...

Reviewed November 23, 2016 via mobile

This hotel probably has the best staff of any hotel I've ever stayed at. From the second I got there Jaime at the front desk made my stay incredible. She made sure I got a nice view for my who was celebrating her birthday and even have some suggestions for museums to check out. I would highly recommend this hotel.

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Helpful?
Thank Leahcim F
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Leahcim F, Thank you for choosing to stay with us while in Jacksonville. I am delighted to see you enjoyed the hotel and our service. We will pass your kind words about our associate to our management team. We look forward to welcoming you back soon. Warm Regards, Rachel Otis Marketing Manager

London, Canada
Reviewed November 23, 2016

Wonderful service, food and amenities. Would highly recommend this hotel for corporate events or personal stay. The view of the river and scenery was so beautiful... The lights over the river were stunning.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank W2929CVchristinel
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings W2929CVchristinel, Thank you for choosing to stay with us while in Jacksonville. I am delighted to see you enjoyed the hotel and our service. Our river vistas are a beautiful amenity of the hotel. We look forward to welcoming you back soon. Warm Regards, Rachel Otis Marketing Manager

Irmo, South Carolina
Reviewed November 22, 2016

This hotel made a seven day six night school residency very enjoyable!!!!! Could use a mini fridge instead of a "cooler"! Sleeping was decent pillows are nice but you definitely have light weight pillows!!!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 828ashleighl
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings 828ashleighl, Thank you for choosing to stay with us while in Jacksonville for a conference. I am delighted to see you enjoyed the hotel and our service. We look forward to welcoming you back soon. Warm Regards, Rachel Otis Marketing Manager

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience the essence of the lifestyle and landscape of the real Florida at our Hyatt Regency Jacksonville Riverfront hotel. Set along the St. Johns River within the heart of the city’s business, entertainment and sports districts, our outstanding downtown Jacksonville hotel is adjacent to the Jacksonville Landing, a hotspot for dining & entertainment, and within minutes of famous white sand beaches, championship golf courses, EverBank Field, water sports, museums and arts venues. ... more   less 

Additional Information about Hyatt Regency Jacksonville Riverfront

Address: 225 E Coastline Dr, Jacksonville, FL 32202-5458
Location: United States > Florida > Jacksonville
Price Range: $132 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Jacksonville Riverfront 4*
Number of rooms: 963
Reservation Options:
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Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront
Hotel Style:
#1 Green Hotel in Jacksonville
#23 Business Hotel in Jacksonville
#25 Romantic Hotel in Jacksonville
#35 Family Hotel in Jacksonville
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Regency Jacksonville Riverfront staff and other travelers.
19 questions
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Questions? Get answers from Hyatt Regency Jacksonville Riverfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a riverfront room - views are beautiful.”
redheadmom23, 1 week ago | Read review
“Executive suite on high floor.”
Richard_frm_Virginia, 1 week ago | Read review
“Try to get a river view if possible.”
JanF291, 1 week ago | Read review
“River front!”
margaretrollison, 1 week ago | Read review
“Ask for river view. Fantastic at night.”
tomsZ7767AD, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$139* /night
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HotelQuickly$171
Travelocity$139
Hyatt.com$139
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Prices are for 1 room, 2 adults
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