Check in process was smooth. Had the Hyatt app downloaded so had the key synced to my phone. Beautiful riverfront view (highly recommend). Clean, nice beds, relaxing visit. Workers were all extremely friendly and helpful. Location was absolutely beautiful. Will be back
Great location clean attractive property excellent staff and great rates say it all. Staff exercised great care relative to the civil 19 issue and ensured that all surfaces were sanitized per CDC guidelines
Our family gathered at the Hyatt Regency for holiday weekend, making an easy drive to the Jacksonville Zoo lights. The hotel was within easy access to great dining and the zoo. The Saint Johns river provided a great backdrop for family pictures. The Riverwalk was also great for exercise. The hotel easily ensured our 3 rooms were side by side and provided excellent care in helping us find dinner options. The hotel was super clean, hand sanitizers were accessible. Staff wore masks and took extra steps to ensure social distancing when checking in and riding in the elevators. The housekeeping staff were attentive and helpful. We truly had a brilliant time at the hotel!
Great Stay! Extremely clean! Great customer service staff genuinely cared about our stay. Anytime I am planning to visit Jacksonville the Hyatt will be my first choice. The scenario across the street is beautiful!
The accommodations at this location are clean and ok...my biggest concern was the attitude of the lady upon check-in. I don't think I've ever had so many issues and lack of clear communication at any hotel in my life. To say the least she was rude and condescending. Her inability to do her job proficiently became my problem which isn't how customer service works. I nearly wanted to apologize for inconveniencing her day with my checking in. I literally was frustrated beyond words immediately after check-in. The guy out front that helps with luggage bags and helping you get in was the only redemption for this hotel. He and his attitude is an amazing asset to this property!
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