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Residence Inn Jacksonville Airport

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Residence Inn Jacksonville Airport
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122 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Islamorada, Florida
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel lived up to its promise of being a Marriott Residence Inn. Plenty of towels, clean, comfortable room, good breakfast (although again we were using paper plates and plastic ware and teeny plastic cups for juice). Would have been nice to have a variety of fruit available for breakfast. Only complaint - the towels for the swimming pool were... More 

Helpful?
Thank travelingmom1998
A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago via mobile

Enjoyed my stay. Love the apartment sized rooms with stove top and full sized refrigerator. Very clean. Staff was very pleasant. Breakfast is included and was good. Kayla at the front desk was friendly and very helpful.

Helpful?
Thank A TripAdvisor Member
Izabela M, Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Guest We are delighted you enjoyed your stay with us and liked the room and breakfast. As we pride ourselves in outstanding customer care I am extremely happy Kayla provided top service for you! Please visit us again while in Jacksonville More 

Savannah, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I truly enjoyed my stay. The staff was friendly and helpful and I was plesantly surprised at how nice the room was. The location is excellent and in close proximity of many stores and restaurants. My only qualm was the ice machine was not convenient for guests. I'm definitely coming back again!!

Helpful?
1 Thank BC912
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear BC912, Thank you for choosing to stay with us. We truly appreciate your wonderful feedback about our staff and guestrooms. We will definitely pass along your great comments to the staff. We look forward to your future stays. Sincerely, Brad Whitaker General Manager More 

Washington, DC
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was undergoing renovations when we stayed. We were there one night and had 2-2 BR suites for our large group. one of the rooms had a bathroom and the toilet was broken and they were switched immediately. Lobby/breakfast area was shifted due to construction but offerings like bacon, eggs, fruit, juice and coffee were provided. We were there... More 

Helpful?
1 Thank MsPerfection
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Ms. Perfection, Thank you for staying with us before your cruise. We hope you had a good time, and we would like to thank you for your kind words and your business. We hope you choose to stay with us again on your next trip to Jacksonville. Sincerely, Brad Whitaker Area General Manager More 

Peebles
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 26, 2016

We stayed in the Residence Inn at Jacksonville Airport on arrival at Jacksonville and it was a very convenient location in terms of our arrival at a new destination and not needing to travel on immediately. The gym was useful and our suite was roomy with 2 large ensuite bedrooms, each with 2 beds, and a lounge area with dining... More 

Helpful?
Thank glentressgiant
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear glentressgiant, Thank you for choosing to stay with us in Jacksonville. We are glad that you had a good stay, and enjoyed the staff and breakfast. We hope to see you in Jacksonville soon, again. Sincerely, Brad Whitaker General Manager More 

2 reviews
4 of 5 stars Reviewed July 20, 2016

My family and I stayed during a special convention for three nights. The room overall was very nice.! I usually don't sleep well in hotels, but slept comfortably every night! The only thing that disappointed me was that when we first checked in, we noticed the stovetop was not cleaned and never was cleaned for the whole stay. Another problem... More 

Helpful?
Thank Felicia D
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Felicia D, Thank you for choosing to stay with us while in Jacksonville. We are very pleased you were able to rest so well, while staying with us. We have addressed the room concerns, and have replaced our fitness center AC. We are very happy you enjoyed your stay, and look forward to you staying with us again in... More 

Level Contributor
2 reviews
1 of 5 stars Reviewed July 19, 2016 via mobile

I am really upset with this hotel. Since I arrived here, I start feel bites in my body, and thought that comes from mosquitoes. 1 1/2 week later I found a flea in my bed, right after I feel a bite (I made a video in this day to show for my husband that was working in that moment). After... More 

Helpful?
Thank Pamela C
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Pamela C., Please accept our apologies for the issues with the pests you experienced in the rooms. We take great pride in running a facility that is clean, well maintained, and pest free. We have ensured that our pest control company is on board fully with being more thorough so that this is not an issue moving forward. Please... More 

Atlanta, Georgia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 5, 2016

Booked this hotel through Groupon. Upon my arrival they were not able to see the payment. Front desk agent had me wait 45 minutes before I suggested or rather insisted that she call a manager who was not on property to find out what to do. After 53 minutes to be exact I was able to check in. Rooms are... More 

Helpful?
Thank Tashafun
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Tashafun, Thank you for your feedback regarding your stay with us. As I emailed you, Groupon is not a typical booking engine for the hotel. However, we greatly apologize for the delay in getting you to your room. We are doing further training to ensure this issue does not happen again. Please accept our apologies, and I hope you... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 23, 2016 via mobile

Excellent rooms, great front desk and service staff and the breakfast/snacks are excellent. I'll say too that the staff is very compassionate. I remarked to a staffer that I had noticed quite a few sick children roaming the halls and common areas. I was told that there is a large children's hospital near and that many of the patients getting... More 

Helpful?
Thank Dean B
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dean B, Thank you for your kind words regarding your stay with us at the Residence Inn Jacksonville Airport. We are thrilled that you enjoyed the rooms. We agree, we are blessed to have such a great staff in place. We hope you choose to stay with us again in the future. Sincerely, Brad Whitaker Area General Manager More 

Portsmouth, Virginia
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 15, 2016 via mobile

We did not have a reservation but had stayed at this Inn a couple of times in the past 10 years. (One stay was our spontaneous wedding/honeymoon). They always have such a friendly staff, so much so that they don't seem like staff. They always say hello and are willing to do anything to make your stay enjoyable. The whole... More 

Helpful?
Thank PnRTrip
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear PnRTrip, Thank you for your wonderfully comments. We are going to share the comments with the entire staff. We are glad that you liked the renovations that we did. We are always very happy to hear what our guest think of them. We proud ourselves on trying to make everyone feel at home when they stay with us, so... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Jacksonville Airport

Address: 1310 Airport Rd, Jacksonville, FL 32218-2404
Location: United States > Florida > Jacksonville
Price Range: $131 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Jacksonville Airport 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Residence Inn Jacksonville Airport Hotel Jacksonville
Jacksonville Residence Inn
Hotel Style:
#27 Romantic Hotel in Jacksonville
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