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Jacksonville Plaza Hotel & Suites

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Jacksonville Plaza Hotel & Suites
Jacksonville Plaza Hotel & Suites
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522 Reviews from our TripAdvisor Community

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Showing 496: English reviews
Florida
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was in Jacksonville for a concert and wanted a place to stay overnight; this was a perfect choice! For the price, you really can't go wrong. Room was clean and decently sized, bed was comfortable, and desk area was adequate for my needs. However, the wifi was extremely sketchy and only worked in short, weird spurts. The location was... More 

Helpful?
Thank Allyowl
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you so much for such a great review Allyowl! We are very pleased to see reviews such as yours as it let's us know our hard work is paying off, so thank you again and we look forward to accommodating you and your family again here at the Jacksonville Plaza Hotel! More 

Midland, Michigan
Level Contributor
16 reviews
4 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

We stayed here as part of a cruise package since it was cheaper than a later flight and carnival's shuttle. Saved money, that was the only good thing. The lobby is very chaotic, vending machines were all empty, couldn't wait to check out and head back home.

Helpful?
Thank P1R8Traveler
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear P1R8T, We'd like to thank you for your feedback, however we are sorry to hear that you felt the need to submit a low rating just based off of the vending machines and how busy our lobby was at the time of check in, On cruise nights it does tend to be very busy. We strive to accommodate our... More 

1 review
3 of 5 stars Reviewed 1 week ago

pro: 1- helpfull staff++. 2- clean room, good size. 3- comfy bed. con: 1- WiFi in the room very week (rooms on the far ends). 2- airport shuttle joined with 4-5 other hotels, takes around 25 mins to reach the airport

Helpful?
Thank ss b
Dartmouth, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located close to the airport and provides free shuttle to and from the airport on a 24 hour basis. The room was clean and tidy and offered the basics. We were here for just one night and the staff were friendly and accommodating. The hotel offers a complimentary breakfast but our early flight departure time did not... More 

Helpful?
Thank Wayne D
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for your review Wayne D, we are glad to see that you enjoyed your stay and look forward to seeing you again here at the Jacksonville Plaza Hotel! Thank you again! More 

Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We are a family of 5 and need ample space and a clean spot to spend the night as we are passing through to Fort Myers. It is an excellent place for the money, quiet, easy access, clean, and soft beds. Once we got the air conditioning figured out, it took a while to get it to the right temperature,... More 

Helpful?
Thank Brian P
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

We are so glad to hear that you had a great stay with us here at the Jacksonville Plaza Hotel! We thank you for your review and look forward to seeing you and your family again here soon! Thank you once more. More 

Durham NC USA
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had planned to break up a long road trip at this hotel. My car starting overheating well south of Jacksonville and eventually I had to stop for repairs or risk frying the engine. I called around 5:30PM to explain my problem and request cancellation. The robot on the other end of the call began reciting "oh no we have... More 

Helpful?
Thank JeffDurhamNCUSA
rossendale
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Room was extremely small. Bed small but comfy. Fridge and coffee maker. Bathroom a decent size. All clean. Continental breakfast included but very limited. Allowed an early check in which was great. Staff very friendly. Jacksonville it's self was a little poor and we wouldn't return.

Helpful?
Thank vikkiuk2006
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear vikkiu2006, We are truly sorry to hear that your overall experience in Jacksonville was not enjoyable. Note our single queen rooms are the smallest in size, however we do have two other room types that are bigger in size that could of suited your needs better. But again we do apologize, safe travels and thank you for your feedback. More 

Phoenix, Arizona
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we arrived we walked into a room that smelled of cigarette smoke. My husband went down tot he front desk right away to let them know as we did not want to be charged with smoking in a room we just arrived in to. He came back up quickly and announced we had an upgrade to another room, I... More 

Helpful?
Thank Gary B
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Gary B, Thank you for submitting your review on your recent stay with us here at the Jacksonville Plaza Hotel. We apologize for the first room smelling of smoke, but are pleased to hear that you were pleased with the upgraded room. Thank you again and look forward to accommodating you and your family in the future! More 

Hinesville, Georgia
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

OK for just a one night stay but we won't return. We did not want to take a 8 hour drive early in the am so we just drove 2.5 hours here and finished up our drive to Miami the next day. No pool. Non smoking hotel...that's a plus. Lake/pond on property to feed the fish. Very Small/compact room and... More 

Helpful?
Thank Demone00
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Demone00, We are truly sorry to hear that our rooms did not meet your expectations, we are constantly doing what we can to improve the conditions of our rooms. Although we can honestly say majority of our rooms are not as you described, we are sorry that the room you received was in this condition. Please feel to email... More 

Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

On arrival we checked in quickly and efficiently. The room was comfortable and clean. The decor was a little dated, but OK for one night. The lady on reception was helpful regarding place to eat near by. Breakfast is pretty basic. Toast, bagels, buns aka muffins, fruit, fruit juice, porridge and coffee. No bacon and eggs. Bathroom was clean but... More 

Helpful?
Thank Martin S
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218
Location: United States > Florida > Jacksonville
Price Range: $69 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
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Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites
Hotel Style:
#1 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
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