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Jacksonville Plaza Hotel & Suites

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Jacksonville Plaza Hotel & Suites
Jacksonville Plaza Hotel & Suites
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564 Reviews from our TripAdvisor Community

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Showing 537: English reviews
Reviewed yesterday NEWvia mobile

I am writing this at 5:30 AM wishing it was time to get up.... most uncomfortable bed ... didn't sleep all night. Front desk was cooperative in letting us look at 3 rooms ... but all the beds creaked when we sat on them.. finally this one did not but it was hard as a rock.

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Helpful?
Thank Donna P
Tennessee
Reviewed 5 days ago NEWvia mobile

Beds are terrible! I woke up with backache. The breakfast area is small. Parking lot area kind of dark. The shower was kind of creepy. The sink wasn't working properly. Is not bad for the price but I think they could improve it a little bit more.

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Thank Heavenly-King
Islandton, South Carolina
Reviewed 6 days ago NEW

First off, the staff was very friendly, lobby was clean. Rate was better on trip advisor, but she did a price match and we got the better price. Room was clean and had everything we needed. Breakfast was a little disappointing. The cereal that I had, was stale. No protein....all carbs. Limited items. There was a fruit basket that had...

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Thank AngieColberr
Reviewed 2 weeks ago via mobile

Stayed at the Plaza for one night while in transit from Memphis to New York and was pleased to find it so close from the airport. It also has the great perks of offering a free shuttle service to the airport- even at four in the morning. The staff was friendly, coffee is available for free which is great really,...

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1Thank bicastrotter
Gretna, Louisiana
Reviewed December 12, 2016 via mobile

Stayed here two nights with a great price. Inside the hotel was modern and up to date, the room was clean nothing to complain about. Coffee pot was dirty but that's anywheres. Would recommend this place to anyone who's looking for a budget friendly place and a good nights sleep.

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Thank Xxaaronxx
Walkerton, Indiana
Reviewed December 5, 2016

We were in room 325. Not extravagant but clean and comfortable.Everything worked and the shuttle service to and from the cruiseport was excellent. We only had the coffee from the standard continental breakfast because we were up late and looking forward to lunch on the ship. We also had a great time feeding the fish in the pond outside while...

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3Thank cburkart
Wytheville, Virginia
Reviewed December 4, 2016

Obviously the facility was once part of a larger chain (my guess is a microtel) with no apparent upgrades. Single queen room was extremely small. Linens, though clean were well worn. To have extra bath linens required an act of congress. My chief complaint by far would be the musty smell omitted by the a/c unit. After the first night...

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Helpful?
Thank _rodnrev
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear _rodnrev, Thank you for taking the time to submit your review. We wish your stay with us had been a better one and in that we apologize. We are currently addressing the ac issues, weather change can cause wall units to act up or carrying a certain odor, so again we apologize for any inconvenience.

Reviewed November 29, 2016 via mobile

Price was right room was wrong. Smelled of smoke and musk in the first room. Second room was better but not worth my money either. Found mold on bathroom ceiling and shower curtain. Also the A/C or fridge dripped all night. The front desk had great attitude and tried to be helpful.

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Thank Justin S
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Justin S, Thank you for your review, we are sorry to hear that you did not enjoy your stay with us. We wish you would have put what room number you stayed in so that we could address the issues. We currently are having our maintenance staff do preventive maintenance on every room and are doing are best to...

Reviewed November 27, 2016 via mobile

I commend the staff for excellent customer service. However, we did not stay for the 2nd night even after changing rooms. The first room had clearly been smoked in recently as it had a musty dank smell as soon as the door was opened. After switching rooms, the smell was better but the a/c or fridge dripping which kept us...

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1Thank Sasha M
Augusta, GA
Reviewed November 27, 2016 via mobile

This hotel appears to be a very old, run down hotel that the owners are trying to improve to make nice. They are getting there but there is still much room for improvement. The price was good, so we didn't expect much. The pictures look much better than the actual hotel. The rooms are very, very small. It appeared clean...

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Helpful?
Thank Ivisitedwhoohoo
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Ivisitedwhoohoo, We take your feedback seriously and appreciate you taking the time to submit your review. We have since looked into the issues regarding the room you stayed in and apologize for any inconvenience these issues caused you. We are always looking for ways to improve our hotel, thank you for the suggestions.

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Multilingual Staff
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218-2494
Location: United States > Florida > Jacksonville
Price Range: $71 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
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Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites
Hotel Style:
#3 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
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Questions & Answers

Here's what travelers have asked, with answers from Jacksonville Plaza Hotel & Suites staff and other travelers.
11 questions
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Questions? Get answers from Jacksonville Plaza Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a quiet room, we never have a problem”
 of 5 bubbles MaryC462, Nov 2, 2016 | Read review
“Get one on the second or third floor!”
 of 5 bubbles Q3863VHpaulag, Oct 22, 2016 | Read review
“Ask to see the room before making a decision.”
 of 5 bubbles Sid_G, Oct 16, 2016 | Read review
“First floor if its available”
 of 5 bubbles utu511, Oct 8, 2016 | Read review
“Room 117 was quiet with a good view”
 of 5 bubbles Georgie_Smith11, Aug 21, 2016 | Read review
5 of 5
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