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Aloft Jacksonville Airport

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Aloft Jacksonville Airport
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365 Reviews from our TripAdvisor Community

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Reviewed 1 week ago via mobile

Small rooms Stains Scratches on bed wall Poor layout Computers don't work Cement floors Rude staff Lumpy bed After a very long 2 flights in extremlely bad weather we were hoping for some relief at the aloft. Upon entering the lobby, bar, couches, pool table are all in one area. Needs many many updates Rude staff I wouldn't recommend

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Helpful?
Thank Shannon H
Caitlin_F_Aloft, Front Office Manager at Aloft Jacksonville Airport, responded to this review

Shannon, I'm sorry to hear that the Aloft did not live up to your expectations during your stay with us. Our lobby layout is designed to promote socialization and mingling between guests. I've expressed your concerns with maintenance, housekeeping, and guest services so that we can correct the issues you mentioned. Our upcoming renovation will address the remaining issues like...

Reviewed January 2, 2017 via mobile

Sadly there was a huge ball of dry hair in the shower. I'm thinking had been there a while as "dry." Also stains on carpet from previous pets in room. Oh, and checked in with staff giving attitude and bad face. Just saying.

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Helpful?
1Thank Anne L
Caitlin_F_Aloft, Front Office Manager at Aloft Jacksonville Airport, responded to this review

Anne, the issues you experienced are unacceptable. I apologize on behalf of the Aloft and its staff. Both housekeeping and guest services have been addressed to prevent this situation from being repeated. I do hope that you give the Aloft another chance and that we can make it up to you in your future travels!

Mooresville, North Carolina
Reviewed January 1, 2017

Our room was pet friendly and very efficiently laid out. Nice feature in the room and lobby. The lobby included a bar but not in the traditional sense. It was a beautifully designed area to play pool, sit and visit or have a drink. If you are traveling alone, you feel comfortable stopping by for a nightcap or to socialize....

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Helpful?
Thank Suzanne R
Caitlin_F_Aloft, Front Office Manager at Aloft Jacksonville Airport, responded to this review

Suzanne, we are so happy that you enjoyed your stay with us! We love having pets feel as at home as their owners. Our comfortable beds are just one of the welcoming features that the Aloft offers. I am glad you got to experience our W XYZ bar and re:Fuel snack area as well. We look forward to seeing you...

Saint Louis, Missouri
Reviewed December 31, 2016

I travel alot for business. I stayed at this hotel and the maids use the guest room door safety lock to keep the doors open when they are working. When they go in and out of the room they let the door slam into the locking bar which I find very rude. It is very noisy Most hotels make maids...

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Helpful?
Thank David L
Caitlin_F_Aloft, Front Office Manager at Aloft Jacksonville Airport, responded to this review

Thank you for the review, David. I would like to first apologize for the noise you experienced during your stay. I can understand how frustrating that would have been for you. We have addressed the issue with housekeeping, and our room attendants will be more courteous when servicing guest rooms so that we can all continue to provide an exceptional...

Washington DC, District of Columbia
Reviewed December 22, 2016

This hotel is cleaner than the other Aloft hotels I have stayed at, and though it shows wear from being used by airport travelers, it was a nice stay. Stayed on 5th floor, very quiet. Only one bottle of water in room for the 2 of us (weird). Water pressure seemed a little low in the shower, but design was...

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Helpful?
Thank Rob_Gillis
Chris S, General Manager at Aloft Jacksonville Airport, responded to this review

Hi Rob, Thank you for your review. You are correct; although the Aloft is the newest hotel at the Jacksonville Airport, we can still improve. With that said, we will be undergoing a multi-million dollar refresh in the approaching months which will re-establish the Aloft as the newest and freshest hotel in the area. Again, we thank you for your...

Hosford, Florida
Reviewed December 18, 2016 via mobile

Arrived at the hotel around 4am (delayed flight) to find a sign on the locked door saying, "I'll be back in a few minutes". After 15 minutes of knocking and calling, someone emerged to let us in. For checking in so late we were given late checkout, but were offered nothing as SPG Gold members. This was the first hotel...

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Helpful?
Thank BrittanyGeiger
Chris S, General Manager at Aloft Jacksonville Airport, responded to this review

Hi Brittany, Thank you for your review. I sincerely apologize for the lack of acknowledgement of your Gold status during your check-in experience. Your loyalty is extremely valuable to us and should be recognized as such. In addition, I will research the sign placed on the door and take corrective action immediately. Rest assured, this review will be used as...

Charlotte, North Carolina
Reviewed December 2, 2016 via mobile

I really want this place to blow me away but it always falls short. I like my SPG status and it is reasonably priced so I will continue to stay there but the little things are what brings it down a few notches. Good stuff: 1. Really nice staff 2. They have cribs cots available for small children and they...

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Helpful?
Thank alexmullin
Chris S, General Manager at Aloft Jacksonville Airport, responded to this review

Hi Alex, Thank you very much for your review. First, I apologize for the delay in getting your items for your pet. I completely agree, we should be quicker with our amenities regarding items for pets. Additionally, I am pleased to share that we have a Refresh of our Hotel coming soon which will address the carpet and wear and...

New York City, New York
Reviewed December 2, 2016

the only reason I am not giving this hotel a 5 out of 5 stars is because the architecture and colors are not my style overall. Other than that, I think it is excellent. Comfortable beds and rooms (although the rooms are a little too small for me--I believe it is just the style). We gathered at the cocktail bar...

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Helpful?
Thank cyncynx11
Chris S, General Manager at Aloft Jacksonville Airport, responded to this review

Hi Cyncynx11, Thank you for your review. The Aloft Jacksonville Airport is certainly unique! We believe our fresh style really sets us apart from the other typical properties in the Airport location. However, we are most proud of our sincere approach to hospitality. Again, we thank you for your review and look forward to seeing you in your future travels....

Heidelberg, Germany
Reviewed November 28, 2016

Stayed for one night and had a very good experience. The hotel is very clean and very modern. The staff was very nice. Convenient shopping near by and free parking. The bedrooms are very modern and well designed.

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Helpful?
Thank frenchchef2016
Chris S, General Manager at Aloft Jacksonville Airport, responded to this review

Hi Frenchchef2016, Thank you very much for your review. Your review pretty much sums us up with a clean property, friendly staff and excellent location! We are happy to have met your expectations and look forward to seeing you in your future travels. Best, Chris

Reviewed November 27, 2016

I needed a place to stay before flying out of Jacksonville airport early the next morning and found this place with a fairly low rate on a travel site (perhaps because it is November?), so I pulled the trigger. I have stayed in an Aloft before and this one was mostly up to standard. I was greeted warmly and checkin...

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Helpful?
Thank Duane T
Chris S, General Manager at Aloft Jacksonville Airport, responded to this review

Hi D T, Thank you for your review. We certainly stand out from the crowd at the Jacksonville Airport as the newest property in the area. With that said, we are very happy that you enjoyed your stay and our excellent team! Thank you again for your review and we look forward to seeing you in your future travels. Best,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located 10 minutes away from the airport, The Aloft Jacksonville Airport hotel offers free WiFi and high-tech entertainment centers as well as easy access to Anheuser Busch Brewery and Everbank Field. ... more   less 

Additional Information about Aloft Jacksonville Airport

Address: 751 Skymarks Drive, Jacksonville, FL 33218
Location: United States > Florida > Jacksonville
Price Range: $107 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Jacksonville Airport 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Aloft Jacksonville Airport Hotel Jacksonville
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Questions & Answers

Here's what travelers have asked, with answers from Aloft Jacksonville Airport staff and other travelers.
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over a year ago

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Questions? Get answers from Aloft Jacksonville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't accept a room next to the elevator”
 of 5 bubbles N7376XVdavidl, Dec 31, 2016 | Read review
“5th floor was very quiet.”
 of 5 bubbles Rob_Gillis, Dec 22, 2016 | Read review
“Rooms on the front of the hotel were fine”
 of 5 bubbles frenchchef2016, Nov 28, 2016 | Read review
“Chose the side facing the pond. .”
 of 5 bubbles K2904EGjenniferr, Nov 26, 2016 | Read review
“Long hallways, doesn't hurt to ask to be close to the elevators.”
 of 5 bubbles tracybR9556RF, Sep 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question