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All reviewsbar and pool tablebliss spa productsaloft brandmodern designjacksonville airportroom layoutshopping centerbreakfast includedlobby areabed was comfortablehotel chainlittle thingsan overnight stayfree shuttlean early flightoutdoor poolshuttle service
We just needed a place to stay on our way down to central Florida. Since we travel with our dog, finding a nice place can be challenging. The location of the hotel from the interstate is convenient, however the traffic can be difficult.
Stopped in here on my way to the Keys for Christmas. Immediately greeted with a pleasant smile. Staff very helpful . Room clean and comfortable. Price reasonable and as usual, the hotel is very pet friendly. I have stayed in Alofts from the west coast...More
Thank Keith R
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 3 weeks ago
Dear Keith R,
Thank you for sharing this review with us and for being a recent guest of the Aloft Jacksonville Airport. We are very pleased to hear that you enjoyed the Aloft experience including the service you received throughout your stay. We appreciate being...More
The only good thing was check in. David was great. The hotel needs renovating. The wallpaper in the hallway is peeling, carpets look really dirty. Room 406 had deep scratches on both headboards. The carpet left my footies filthy. The walls are paper thin. Rude...More
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded yesterday
Thank you for sharing this feedback regarding a recent stay at the Aloft Jacksonville Airport. I would like to start out by thanking you for the kind words you had for the service received from David at check-in. David is a valuable asset...More
Headboard looked like a bathroom wall in a subway - words carved into it and scratches. Wall wasn’t much better. Front desk said it was “one of the good ones”. Elevator broke so had to lug suitcase & laptop bag down 5 flights of stairs,...More
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 5 days ago
Thank you for being a recent guest of the Aloft Jacksonville Airport and for providing this valuable feedback. Please allow me to apologize for what you experienced while a guest of ours recently. What you experienced is disappointing and far below the Aloft...More
The inside of my door had grease smears.
The walls and the headboard had huge claw marks/scratches (seriously).
The carpet had several spots of red stains (I hope it was not blood).
The bathroom tile's grout was mostly covered in black mold.
The couch was...More
Thank Abbie M
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 1 week ago
Dear Abbie M,
Thank you for taking the time to provide valuable feedback regarding a recent stay at the Aloft Jacksonville Airport. I would like to personally apologize for the condition and cleanliness issues you encountered in the guest rooms. What you encountered is unacceptable...More