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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
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87 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Level Contributor
4 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

I got the hotel thinking that by being next to the town center and costing over 70 a night it would be a good one. When i got there the staff was nice but they informed me they were out of smoke free rooms and just stuck with a smoke room. I'm not a smoker and it smelled a lot.... More 

Helpful?
Thank JONATHAN O
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Jonathan, Thank you for selecting our hotel for your recent stay. There are times we have other guests unexpectedly stay over which causes us not to be able to accommodate our new guests requests such as yours for non smoking. We apologize for this and for the lack of cleanliness you indicated. We will inform the housekeeping department to evaluate... More 

Fort Myers, Florida
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Booked a room on a recommendation from a friend. I don't think I'll let him be my friend anymore. When I pushed on the door and it opened right up. I had to jack the door up to get it to actually latch. Deadbolt wouldn't work. Staff was friendly and reimbursed my card and I left for another hotel.

Helpful?
Thank katcowash
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Your feedback is appreciated, and we also appreciate you being our guest. Thank you for sharing the information about your door lock. Our maintenance team takes great pride in making sure each guest suite is just right for our guests. We apologize for any inconvenience this may have caused. The safety and security of our guests is a top priority... More 

1 review
1 of 5 stars Reviewed May 31, 2016

This was the worst hotel I have had to stay in ever. I booked the hotel via Hotwire as I had previously used the site and got amazing prices on wonderful rooms (in Jacksonville for the same weekend event) over the past few years. However, this was a huge MISTAKE. Getting a different hotel would have been too much of... More 

Helpful?
Thank Chel S
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for being our guest and letting us know about your stay. We apologize for not delivering the accommodations you expected. I appreciate your detailed review as it gives us areas we definitely need to improve upon. I am so sorry for the lack of hospitality throughout your stay, this is not the experience we hoped for you. Please... More 

Orlando, Florida
2 reviews
5 of 5 stars Reviewed May 18, 2016

I stay here often as a Mayo Clinic patient. The hotel was recently renovated and looks fantastic. The kitchen appliances are perfect and the bed is extremely comfortable. Everything is safe and clean and I always feel welcome. The staff is always more than pleasant. I recommend this hotel to anyone in need of one in the area.

Helpful?
Thank Blulilbaby
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

We are thrilled you chose Extended Stay America - Jacksonville - Southside - St. Johns Towne Center again to be your home away from home. We, too, believe our reasonable rates, helpful associates, comfortable accommodation with a kitchenette, free WiFi, grab-and-go breakfast, 24 hour on-site laundry services are just a few of the amenities which provide a positive experience when... More 

Gainesville, Florida
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 16, 2016

Stayed her for one night. Needed a cheap room that was somewhat close to beach. Nice/convenient location to shopping/restaurants/highway, and looks OK on the outside...but that's about as positive as I can get. Room was a little rough...on the surface it was clean, but definitely a bit dingy/run down. AC was coming out of wall, made a racket when running,... More 

Helpful?
Thank Van H
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your constructive comments. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service, so we are sorry that you were not 100% satisfied and for the inconveniences this caused. Your... More 

Bryson City, North Carolina
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed April 30, 2016

A total restructure is necessary here. The outside is rather nice looking. Am finding it difficult to stress any more good about it. Hmmmmm...... We were reimbursed for the cost so I guess it is best not to discuss any further the bad experience. Will just comment it was not good at all.

Helpful?
Thank wombieroo
Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. I really appreciate you bringing this to our... More 

Leesburg, Florida
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed April 7, 2016 via mobile

Not only was this non smoking room stinking of cigarettes, but there were piles of ashes on the air conditioner and on the floor near the easy chair. I complained to the front desk and she said she'd have some one take care of it. Not... it was still there when I came back the next day. I wrote to... More 

Helpful?
Thank nurseworm
Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure we are thoroughly inspecting rooms prior to guest arrivals. Additionally, I will... More 

Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed April 6, 2016 via mobile

Stayed at a lot of different hotels, & this is by far my favorite. Every time I've had contact with employees everyone is really friendly. Been here three weeks & never had a problem. Can literally walk across the street to anything you want, super quiet & the property is clean.

Helpful?
Thank briiiababyyy
Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and great customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Canton, Georgia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 28, 2016 via mobile

I consider myself the king of discount hotels, I see hotels as just a place to crash for the night. Yes, the rooms are not the newest or most modern, but the staff does very well with what they have! I was impressed when I saw the manager walk out of the lobby when I was checking out and stop... More 

Helpful?
Thank Brandon I
Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to exceed your expectations and provide you with fantastic customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 10, 2016

Every time I come into Jacksonville I stay at this extended stay because I enjoy it so much I don't know why but I just feel comfortable here the staff is amazing and really strive to make you feel welcome no complaints and will continue to stay at this extended stay

Helpful?
Thank Martina M
Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that we were able to accommodate your needs with our exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Near Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

Address: 10020 Skinner Lake Drive, Jacksonville, FL 32246 (Formerly Homestead Studio Suites - Jacksonville - Southside - St. Johns Towne Center)
Location: United States > Florida > Jacksonville
Price Range: $71 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Jacksonville - Southside - St. Johns Towne Center 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Homestead Studio Suites Jacksonville - Southside - St. Johns Towne Hotel
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