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TownePlace Suites by Marriott Jacksonville Butler Boulevard

2.5 of 5
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4801 Lenoir Avenue, Jacksonville, FL 32216
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1 room 1 adult
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TownePlace Suites by Marriott Jacksonville Butler Boulevard
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130 Reviews from our TripAdvisor Community

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Kingsport, Tennessee
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed today NEW

We were looking for a reasonably priced two bedroom suite in Jacksonville and decided to stay here. The staff was extremely friendly and very helpful. We have never been to Jacksonville before so the lady at the front desk told us about some things we could do over the weekend. The room was very clean and comfortable. We took advantage... More 

Helpful?
Thank Jeff37660
Tampa, Florida
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

We have stayed here multiple times. The staff has been very friendly and helpful with any issues I have had. I understand they will be doing some renovation and replacing couches, which is great as some have shown a bit more use

Review collected in partnership with this hotel

Helpful?
Thank UFMom88
Mansfield, Massachusetts
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Location, location, location and very friendly and professional staffing. I visit JAX once/month and always stay at the TownePlace Suites for their location and because I feel valued by the staff. The breakfast has been really upgraded and I can't wait to see what the renovations do for the rooms

Review collected in partnership with this hotel

Helpful?
Thank RickM56
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was my first time staying here and it has been a pleasant experience! I'm in one of the newly renovated suites which is extremely clean (a.k.a I don't feel too bad about walking around barefoot) and doesn't smell (we are in a non-smoking room). I like that each room in the suite can control their air. The complementary breakfast... More 

Helpful?
Thank Taryn-Lea M
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for staying with us and leaving a 4 star review! We appreciate your feedback and are pleased you enjoyed your stay. We hope you will have an opportunity to stay with us again soon. More 

Erie, Pennsylvania, USA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I spent two weeks here in a handicapped accessible room in December when changing apartments. I was using a walker so was given a first floor room. First the negatives: rooms are in need of a makeover, which I understand is to happen in early 2016. The entrance door nearest my room had a broken lock so I could not... More 

Helpful?
Thank ilovetravel60
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you so much for the review! It was a pleasure having you stay with us and we appreciate your business. I apologize for the problems you encountered during your stay but am pleased our staff surpassed your expectations to make it a great stay. We are excited to let you know we are in the process of our renovation... More 

Port Charlotte, Florida, United States
Level Contributor
17 reviews
4 of 5 stars Reviewed January 3, 2016

Unfortunately there was a party in a room two doors away. When I called the hotel staff at 11:00 PM, the manager Joel went up and spoke with them. They quieted down, but when he left they decided to move from room to room creating more noise. He did come up again and reprimand the patrons. I spoke with Cindy... More 

Helpful?
Thank Ralph Y
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for leaving a review. I apologize for the noise you experienced during your stay. Party noise is not typical for our hotel but some people get a little carried away on New Years Eve. I am glad we were able to turn that experience around to make it a pleasant stay for you. I understand you already have... More 

Monticello, Georgia
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed January 3, 2016 via mobile

The room was clean and comfortable and well maintained. The staff was friendly and made one feel welcome. The breakfast area while not offering much selection was well staffed and stocked. I would definitely stay again if the deal was right.

Helpful?
Thank UGADawg83
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the nice review! It is great to see our staff met or exceeded your expectations. We look forward to seeing you back again. More 

Brick, New Jersey
Level Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed December 30, 2015

I was very impressed with this hotel. The rooms are very large and stocked with utensils, plates, etc for a long stay. The breakfast was good, average for this type of property. Hotel personnel were overly helpful in assisting us in finding a restaurant. One note: the property is a bit hard to find at night. It's in an area... More 

Helpful?
Thank drtravel47
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the great review! We appreciate your feedback and are glad we exceeded your expectations. We hope to see you again soon. More 

Roswell, Georgia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 24, 2015 via mobile

Free breakfast in the morning is always a plus. The kind studio is nice but didn't fit my family and the front desk was nice enough t make a change for me. The two bedroom suite is great. The couch was a little old and stained. Separate hvac for each room, nice. Friendly housekeeping by as you pass them in... More 

Helpful?
Thank Terry J
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the nice review and your feedback. We are pleased to say a renovation will be underway in January which will include new sofas in all our guest rooms. We appreciate your business and hope you will have an opportunity to stay with us again soon! More 

Pompano Beach, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 24, 2015

Nice clean hotel. Friendly staff.Great location near restaurants. reasonable rates. No restaurant just a small continental breakfast which is normal for most Marriott's we stay at.. AC was a little noisy in the room which seems to be typical of those through the wall units. Overall a good experience.

Helpful?
Thank proganjr
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for staying with us and taking the time to leave a review! We are pleased you enjoyed your stay and hope you will have a chance to come back and see us again. More 

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