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Sheraton Jacksonville

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Sheraton Jacksonville
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312 Reviews from our TripAdvisor Community

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Showing 304: English reviews
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 7, 2015 via mobile

I have never had such a experience in a hotel stay as I have this one housekeepers rude and on cell phones found hair in my bed and my tub spoke with executive housekeeper and i get laughed at while she is flirting with a man in front of me i will certainly be calling corporate to make them aware... More 

Helpful?
2 Thank Cindy G
Mill Valley, California
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 26, 2015

I was very happy with my room and bathroom. My only issue was if I left the curtains open a little (so as to not oversleep in a super dark room) some street lights shone right into the room. You have to use your room card key for the elevator to work which can be difficult if your hands are... More 

Helpful?
1 Thank NSchrockinCalifornia
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2015

What a wonderful place to stay, especially if you have your little best friends with you. It was clean and the staff was very friendly. This is a mainstay for us when we make our trips down to Florida.

Helpful?
1 Thank kmtnawest
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 20, 2015

I had one of the worst experiences staying here recently!!!! I booked and went there the room was clean however the "Air Conditioning" was not working, I checked in mid afternoon and changed the thermostat to cool the room down, I left and came back hours later to find the room had only gotten hotter now "about 80 degrees" I... More 

Helpful?
3 Thank Jared K
Clearwater, Florida
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 3, 2015 via mobile

Very nice hotel and rooms are pretty comfortable. Security is also great, you need key card to enter at night and use elevators. Would definitely stay at this hotel again. I was unable to use any of the amenities due to getting in late. Bar closes at 11:00 pm which is lame for a couples retreat looking to keep the... More 

Helpful?
1 Thank VICMANROQ
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Vicmanroq, Thank you for taking the time to review our hotel. I sincerely appreciate your kind words. Our hotel is located just 1 mile from the St. John's Town Center with its numerous clubs and restaurants some of which are open after 11pm. We are looking forward to welcoming you back on a future trip. Warm Regards, Ray More 

Salt Lake City, Utah
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 20, 2015 via mobile

Wow, this is incredible. I'm still here and if it wasn't for my company I'd be long gone. After posting this review, I'm sure I'll get a nice standard "sorry" reply from the manager, that I see over and over. First, I don't tend to write these, check my history. I check in last night, company has paid the room,... More 

Helpful?
1 Thank johnjanseen
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Wow. I am as disappointed as you were to read this. I do not make excuses and won't start now. I am available to discuss this and any other matter directly if you reach out to me directly at the hotel. Warm Regards, Ray Smith 904-380-4123 Direct Line raymond.smith@sheratonjacksonville.com More 

Jonesboro, Georgia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 14, 2015

I book through Priceline name your own price so I was not sure what I was in for. I was pleasantly surprised when I saw we had stayed here a couple years ago. we arrived several hour early and check in was not until 3pm. I knew from reading reviews that I needed to request a refrigerator and a microwave... More 

Helpful?
1 Thank newshoes1965
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you very much for taking the time to tell me about your stay and experience and specifically for your comments about Erica. I have shared your comments with her and her supervisor as well as the rest of my team. My team and I are looking forward to inviting you back on a future trip. Warm Regards, Ray More 

2 reviews
1 of 5 stars Reviewed April 12, 2015 via mobile

I'm not a complainer however I'm sure everyone who writes reviews thinks that of themselves. When I recieve good service on any level I tell everyone I know...sad to say but the same goes for bad service. I've worked in the service industry my entire life and have visited Jacksonville before. To be blunt: I'm a coffee drinker...I love the... More 

Helpful?
Thank Ktmeunier1202
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your experience at my hotel. I sincerely apologize for the fact we did not meet your expectations. I pray you will give us another opportunity to be of better service to you in the future. If I can assist with those arrangements please reach out to me directly at the... More 

Orinda, California
Level Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 8, 2015

This property is some distance from downtown Jacksonville but may be convenient for travelers seeking a suburban location. There is really nothing within walking distance, but there is a large mall nearby. Rooms were clean and comfortable and included Starbucks coffee. There is a small fitness room and an indoor pool. Parking is plentiful and complimentary. The top floor is... More 

Helpful?
Thank DanielBeryl
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your recent stay and to describe our property features and location 11 miles from downtown Jacksonville and the Jacksonville Beaches. In addition the St. John's Mall one of the largest outdoor malls in the country is a free shuttle ride from our hotel to their 100's of stores, restaurants and... More 

Level Contributor
121 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed April 8, 2015

After a week long cruise where we were waited on hand and foot, we were surprised that the great service continued when we arrived at the Jacksonville Sheraton. We were upgraded to club level. What made it even better that the service at the club level was exceptional. The attendants there, both in the evening and the following morning were... More 

Helpful?
Thank John Cathy B
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello John Cathy B., Thank you very much for taking the time to tell me about your recent stay. Being compared to cruise service is very nice of you as well. We are looking forward to welcoming you back on a future stay. In the meantime Happy Cruising and Safe travels. Warm Regards, Ray More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Sheraton Jacksonville Hotel is just steps from attractions such as the Avenues Shopping Mall, the Mayo Clinic, University of North Florida-UNF, and the St. Johns Town Center Mall. ... more   less 

Additional Information about Sheraton Jacksonville

Address: 10605 Deerwood Park Blvd, Jacksonville, FL 32256-0509
Location: United States > Florida > Jacksonville
Price Range: $94 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Jacksonville 3.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Sheraton Jacksonville Hotel Jacksonville
Jacksonville Sheraton
Hotel Style:
#3 Green Hotel in Jacksonville
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