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Sheraton Jacksonville

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Sheraton Jacksonville
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312 Reviews from our TripAdvisor Community

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Showing 304: English reviews
Panama City, Panama
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Great Bar/restaurant, friendly people all around. But, don't plan on getting any work done. The internet is utterly worthless and of course the desk has no idea what to do about it. Maybe it is a temporary thing, maybe it's not, I don't know, but the speeds are so slow that it literally took me 30 minutes to post this.

Helpful?
Thank Gordon H
Chris S, Manager at Sheraton Jacksonville, responded to this review

Hi Gordon, Thank you for your review. I am very sorry to hear about the internet experience. This is actually uncommon with us so I have dispatched our Engineering Department to power cycle our machines and check the access points. I truly believe this is an isolated issue that can be easily resolved if it hasn't been already. On the... More 

Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 18, 2016 via mobile

I stayed here while travelling for work. The hotel was nice and not too far from local attractions. The staff were always very friendly and smiling. The complimentary breakfast and snacks throughout the day were very good. The rooms were a very nice size and incuded a desk to get work done. Rooms were very clean and well kept. The... More 

Helpful?
Thank sol1204
Chris S, Manager at Sheraton Jacksonville, responded to this review

Hi Sol1204, Thank you so much for the great review! Our team is top notch so we take great pride in delivering exceptional customer service. Also thrilled to read that you enjoyed our brand new fitness equipment! I will be sure to pass your review on to the team as a job well done. Thanks again and we look forward... More 

State of Sao Paulo
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 9, 2016

Hotel needs some improvements, but it's a nice place to stay while in Jacksonville, FL. We had a very bad experience with other guests near our room, a lot of noise during all night and the make it even worse, someone knocked my door twice at 2AM and at 2:30AM and ran away. I called the front desk, and they... More 

Helpful?
1 Thank Karen T
Chris S, Manager at Sheraton Jacksonville, responded to this review

Hi Karen, Thank you for your review. First let me apologize for the noise disturbance you received. I know how frustrating something like this can be especially when you have an early start. However, I am glad that we were at least able to stop it from continuing. Regarding the hotel improvements, we certainly look forward to our major renovation... More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 8, 2016 via mobile

My husband and I decided to spend the night in Jacksonville and we picked this hotel for the reasonable price. We were pleasantly surprised when we arrived. The lobby was very nice and the woman at the desk was very friendly. Our room was large and comfortable. The air conditioner was kind of noisy when it first started running but... More 

Helpful?
Thank Danstine99
Chris S, Manager at Sheraton Jacksonville, responded to this review

Hi Danstine99, Thank you very much for the thorough review. We take great pride in having a great team and I will be sure to pass your words on to our team. When your travels bring you back through Jacksonville, we will be waiting! Best, Chris More 

Fort Lauderdale, Florida
Level Contributor
138 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed June 23, 2016

When I checked in I thought the place was pretty nice. I was treated great by a very friendly young lady at the front desk. She was great. The room was small and odd. Bed squeaked. Minimal outlets in the room. One by the window didn't work. No plug for a computer at the desk. AC was blowing from top... More 

Helpful?
Thank PGA2
Chris S, Manager at Sheraton Jacksonville, responded to this review

Hi PGA2, Thank you very much for your review. I sincerely apologize for your disappointment in our hotel. I will be candid with you and say that I don't disagree with your assessment. Having said that, I am very pleased to hear about your interaction with one of our team members. We take great pride in having a great team.... More 

Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2016 via mobile

The Sheraton never lets me down!! Perfect as usual. If you dont wanna be let down. Visit ANY Sheraton! Came here for a little getaway with the loved one!! I have went to many Sheratons and they are all the same.

Helpful?
1 Thank Tyteana2013
Chris S, Manager at Sheraton Jacksonville, responded to this review

Hi Tyteana2013, Thank you for the kind words, I will be sure to share with the team! Best, Chris More 

1 review
1 of 5 stars Reviewed June 15, 2016

The place has the most horrible customer service I have ever encountered in my life! After my husband left his wedding ring at the hotel the hotel offered to ship the item back to us. The manager did not insure the item as requested and now Fed Ex has lost it. After this incident we have tried numerous times to... More 

Helpful?
Thank Erin M
Chris S, Manager at Sheraton Jacksonville, responded to this review

Hi Erin, I am very sorry to hear about this incident. Unfortunately, the hotel is not responsible for lost items on behalf of the guest or the shipping company. I can completely understand your frustration. Please contact the hotel directly to review this situation. Best, More 

Largo, Florida
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 12, 2016 via mobile

I didn't have a great experience. I arrived at 1130 at night and had to wait in line for about 30 minutes to check in. Free self parking. That was nice. Got to my room to find only one bed. There was 3 of us and had booked a room with 2 doubles. Called right to the desk and was... More 

Helpful?
1 Thank iamthaone2004
Chris S, Manager at Sheraton Jacksonville, responded to this review

Dear "iamtheone", Thank you for your review. I apologize your room type was not met. While we make all conceivable efforts to honor room type requests, there are times when our inventory allotments change. I have shared this review with the appropriate channel and I will ensure we address how you were informed of your room type. Best, Chris S. More 

Nashville, Tennessee
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 4, 2016 via mobile

Very conveniently located near the St John Town Center and close to the 202. The other reviewers are correct about the pets. Ask for the 6 th floor. Also has bfast and late afternoon snacks. Special key access Our room had 2 double beds. Yes, not queens. Really is odd. Needs updating. Free parking and wifi. Staff is very nice.

Helpful?
Thank Pat P
Chris S, Manager at Sheraton Jacksonville, responded to this review

Hi Pat, Thank you so much for the review. Not to worry, Queen beds will be replacing our doubles very soon in our upcoming renovation. Thanks again for the great review and we look forward to seeing you in your future travels! Best, Chris More 

Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 1, 2016

I guess people are very picking when saying at a hotel but we didn't experience any of the problems listed on some site reviews. The front desk clerk Morgan was very helpful and pleasant during our stay. We didn't have a frig in our room and I called down and requested to be change to a room with one. Morgan... More 

Helpful?
2 Thank pbstrickland1
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Sheraton Jacksonville Hotel is just steps from attractions such as the Avenues Shopping Mall, the Mayo Clinic, University of North Florida-UNF, and the St. Johns Town Center Mall. ... more   less 

Additional Information about Sheraton Jacksonville

Address: 10605 Deerwood Park Blvd, Jacksonville, FL 32256-0509
Location: United States > Florida > Jacksonville
Price Range: $94 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Jacksonville 3.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Sheraton Jacksonville Hotel Jacksonville
Jacksonville Sheraton
Hotel Style:
#3 Green Hotel in Jacksonville
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