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The Wilshire Grand Hotel

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434 Reviews from our TripAdvisor Community

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Showing 428: English reviews
Dallas, Texas
1 review
5 of 5 stars Reviewed July 13, 2014

We have been guests at the Wilshire Grand Hotel whenever we visited the NY Metropolitan area over the past 10 years. We always enjoy the excellent service and accommodations. As we reminisced about our special attraction to the hotel, we realized there is one very special employee who routinely exceeds all our expectations of the high performance standards and exceptional... More 

Helpful?
Thank Lester W
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Lester W, Thank you so much for pointing out Florence's workmanship. She's been with me for several years and there aren't enough truly loyal associates like Florence. I will be sure she is mad aware of your comments and she'll be rewarded for her performance. Thank you for your loyalty and we hope to see you again very soon!... More 

Caldwell, New Jersey
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 11, 2014

The WIlshire Grand Hotel has luxurious accomodations in their suites. We stayed there the night of our wedding. We were able to check in earlier than planned. The staff was very nice to move things around for us to have the room earlier than anticipated. The suite was large, spacious and comfortable. We were pleased with our stay there for... More 

Helpful?
Thank CSJTParker
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear CSJTParker, Thank you very much for posting your review on TripAdvisor. We are so happy to be chosen as the place to kick start your new life together! Your kind words are truly appreciated and will always mean everything to myself and my team. Sincerely, Ed Reagoso-General Manager More 

Carlsbad, California
2 reviews
5 of 5 stars Reviewed July 8, 2014

My experience with holding business meetings along with accommodations for my sales staff have exceeded expectations. My company switched to The Wilshire Grand after a disappointing experience at a competing property. And a special shout out to Jac'lynn Johnson who went over and beyond to help make my meetings a success. Thank you! Scott M. Larkin Senior VP Sales &... More 

Helpful?
Thank ScottYoshi
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Scott, Thank you so much for posting your review on TripAdvisor. As you know, my team and I work diligently to insure we're # 1 with TripAdvisor. Your great review will help us get back to our deserved spot and stay number 1 in West Orange. Your review will be shared with my team and again I thank you... More 

1 review
5 of 5 stars Reviewed July 8, 2014 via mobile

Had a wonderful stay! Stayed in the suite and was very clean. The staff was very nice and helpful. Great little getaway. From the moment we walked in the door we were greeted very nicely and the room was just beautiful.

Helpful?
Thank Jennifer V
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Jennifer V, Thank you kindly for posting this terrific review on TripAdvisor. Unlike other hotels in the area you should have the pleasure of knowing that your comments are being listened and responded to by a member of the ownership here at The Wilshire Grand Hotel. Not only is this not the norm for most hotels but it's also... More 

Denville, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

Jac’lynn, the Meetings and Conventions Sales Manager, was especially attentive, helpful, and responsive to details and needed room arrangements, in making our training conference a success. Participants gave high ratings to the locale and food served.

Helpful?
1 Thank NJnetworker
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear NJnetworker, Thank you so much for posting this wonderful review. I know Jac'Lynn will appreciate it as well when she sees it. We take great pride in our meeting venue standards and having you memorialize your satisfaction with TripAdvisor does us well. I thank you as well as my team mates and look forward to doing business in the... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 22, 2014

Visited for my Niece's Bat Mitzvah, many relatives and friends were also hotel guests. Large rooms, nicely over-decorated, decent amenities, good breakfast, and overall good service. Was surprised there was no pool or hot tub at that price point. My special thanks to one of the night staff at the front desk, Wadiah, who was extremely helpful and reassuring helping... More 

Helpful?
1 Thank amh210
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear amh210, Thank you very much for posting your review on TripAdvisor. We truly appreciate you taking some personal time to make us aware of your satisfaction. We are considering a pool but truth be told we don't want to do it half baked. When and if, we will choose to do an indoor pool so it may be used... More 

Mount Vernon, NY
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 17, 2014

Was there this past weekend for a family life cycle event and the accommodation's were very nice. Clean, spacious and the hotel staff was very professional. We had a very nice buffet breakfast which is was continental style with plenty of beverages of choice, and some hot foods such as fresh make yourself waffles, breakfast burritos and hot cereal. The... More 

Helpful?
1 Thank Marc B
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Marc B, Thank you for posting this terrific review on TripAdvisor. My team and I truly appreciate it. When you have a moment kindly private message me your address so I may send you a Free Suite Upgrade certificate for becoming a loyal fan! Sincerely, Ed Reagoso, General Manager More 

1 review
5 of 5 stars Reviewed June 17, 2014

I have nothing but rave reviews for the hotel. The staff is super friendly and extremely accommodating to my various requests. I have been staying at this hotel on an as needed basis for the past several years and I am always amazed at the beautiful furniture, the luxurious accommodations and the new chandeliers are the most exquisite crystal chandeliers... More 

Helpful?
Thank Angela T
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Angela T, Thank you so very much for posting this wonderful review on TripAdvisor. Your opinion is so very appreciated and the fact that you've memorialized this on TripAdvisor speaks volumes. Please drop by and say hello on your next trip. I would love to take the opportunity to thank you in person. Sincerely, Ed Reagoso, general manager More 

New York City, New York
1 review
4 of 5 stars Reviewed June 17, 2014

I thought the cost was high for an over night stay ($250) but it ended up being worth it. It was clean and very close to the Regency catering hall. The next day was mothers day and they had a continental breakfast that was satisfying. I also left my $400 tux there and didnt realize it until a month latter.... More 

Helpful?
Thank Manuel R
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Hi Manuel R, Thank you greatly for posting this wonderful review. I found your comment that you're cheap humorous, I hope you don't mind. There is a difference between cheaper hotels and the higher priced for sure. I like to believe we're in the middle somewhere. p.s. I don't think you're cheap, I think your'e a discerning guest that wants... More 

New York City, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed June 16, 2014

I travel quite a bit for business and am always looking for hotels that I feel are fair priced and go the extra mile. The Wilshire Grand Hotel is like a home away from home for me. Not only is it reasonably priced, they make you feel like a king. The staff is exceptional and will take care of any... More 

Helpful?
Thank Darren Y
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Darren, Thank you for posting your review on TripAdvisor. As a repeat guest your review means an awful lot to us at The Wilshire Grand Hotel. We've discussed it and you know how I feel about it. Thanks so much for taking the time out of your busy day to post this fine review! See you soon! Ed Reagoso,... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Location: United States > New Jersey > West Orange
Price Range: $133 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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