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The Wilshire Grand Hotel

Hotels.com$164*
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Certificate of Excellence
GreenLeadersGold level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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The Wilshire Grand Hotel
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512 Reviews from our TripAdvisor Community

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Showing 506: English reviews
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Manasquan, New Jersey, USA
Reviewed 6 days ago NEW

This was a last minute need and the hotel staff were so accomodating! The clerk who answered my phone call worked hard to find the code connected to the event that I was attending so that I got a great rate! The room was immaculate and comfortable. The only change I would suggest is a more suitable chair for reading....

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Helpful?
Thank Terri B
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Terri B, Thank you for posting your review on TripAdvisor. I have taken the liberty of investigating the chair concern and you are correct, we however are about 70% through our renovation and are replacing the wooden chairs with very comfortable round chairs and stools. If you're in the area again please stop by to say hello so I...

California, Maryland
HOTEL’S FAVORITE REVIEW
Reviewed December 7, 2016

Held my daughter's Wedding & reception there in Oct 2016. Everything from arrival to departure was done TOP NOTCH! The rooms were large, clean and comfortable. The lounge was great for late night cocktails. The Wedding reception was fabulous and the food was phenomenal and my daughter and her husband couldn't be more pleased. The hotel staff was very friendly...

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Helpful?
3Thank BillFenn2673
About Hotel's Favorite Review
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear BillFenn2673, Thank you very much for your kind words and for memorializing your review with TripAdvisor. Our team works diligently to insure every guest is happy with their experience with us. They will share in my happiness that things went so well for you and your family and friends. Sincerely, Ed Reagoso, general manager

Sarasota, Florida
Reviewed 6 days ago NEW

This is our fourth stay at the Wilshire Grand. For the other three stays, I would have given a 5-star review. But this time, it was awful! The place was a zoo when we arrived. Why the hotel decided to have a trainee at the front desk for a busy weekend check-in shift is beyond me. The poor guy was...

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Helpful?
1Thank carsandflowers
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear carsandflowers, Thank you for posting your review on TripAdvisor. I am sorry your experience was less than satisfactory this trip. We clearly both know that we can do better. I do apologize. Our team was truly striving that afternoon to have our rooms ready as furniture was being delivered and installed that very day. We try desperately to insure...

Sarasota
Reviewed 6 days ago NEW

Great hotel and location for weddings and banquets Great breakfast and restaurant nearby. Excellent customer service Had to juggle rooms with family flying in and out and it was no problem Also close to the Pleasantville Chateau another great wedding place

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Helpful?
1Thank Johnnydez
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Johnnydez, Thank you for your wonderful review. We love it when guests memorialize their stay with us. Your time taken to write this review does not go unnoticed! Thank you, Ed Reagoso, General Manager

Averill Park, New York
Reviewed 2 weeks ago via mobile

We recently stayed at the Wilshire grand as part of our attendance at a wedding. We were traveling with two very small children/infants. The hotel is lovely, as were our rooms. However as one might expect could happen on a busy wedding weekend, we ran into a number of issues, some large, some of small, ranging from problems finding enough...

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Helpful?
1Thank SuzanneZS
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear SuzanneZS, Wow, Didn't expect this! It is really great to know we were able to turn things around for you and your family. Thank you so very much for such a terrific review at such a stressful time. My team and I are TRULY happy if you are. Thank you! Ed Reagoso, General Manager and Ownership Member

Brooklyn, New York
Reviewed 2 weeks ago

Rooms immaculate, location perfect, great customer service, phenomenal price. Mia at the Front Desk was particularly accommodating for facilitating a beautifully planned bridal - pre-marriage weekend for our families.

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Helpful?
1Thank rsp2222
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear rsp2222, Thank you very much for this wonderful review. We gauge our success on our TripAdvisor ratings and really appreciate your comments. Thank you! Ed Reagoso, General Manager

Reviewed 2 weeks ago

We spent 2 nights at the Wiltshire Grand Hotel in April 2017 and found it to be excellent. Mario and the rest of the staff were polite and welcoming. The accommodations were very comfortable, and our room was spacious, well furnished & very clean. The complimentary breakfast was a nice added bonus.

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Helpful?
2Thank Barbara M
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear BarbaraM, Thank you for posting this great review on TripAdvisor. We love it when we make people feel good about their choice in staying with us! Thanks for memorializing it! Sincerely, Ed Reagoso, General Manager

Reviewed 3 weeks ago

I stayed at this hotel recently and everything was excellent. The room was very large, well furnished and super clean. The staff was polite and helpful. I thought the free breakfast was very good!!! I had a late dinner at the hotel bar, I ordered the balsamic chicken which was delicious.

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Helpful?
1Thank Joseph A
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear JosephA, Thanks for posting your review on TripAdvisor. My team and I truly appreciate the time you've taken to post your great review. Thank you. Sincerely, Ed Reagoso, General Manager

San Jose, California
Reviewed 4 weeks ago

Hi - my family and I stayed at the Wilshire Grand Hotel due to a last minute family need. The hotel was very nice, clean and the rooms had been updated very nicely. The staff was very friendly and went out of their way to make sure we had a good stay. I would definitely stay at this hotel again...

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Helpful?
1Thank gretch2017
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Gretch2017, Thank you for posting such a terrific review. We would love to have you back and we really appreciate your kind comments! Sincerely, Ed Reagoso, General Manager

West Orange, New Jersey
Reviewed 4 weeks ago via mobile

The most incredible room. Totally worth the cost. The bed was extremely comfortable. We had a Jacuzzi in the room. The shower was pure luxury. They left us chocolates and champagne. It was one of the best nights sleep I have ever had. Incredible.

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Helpful?
1Thank Craig P
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Craig P, Thank you for posting your review on TripAdvisor. We so appreciate when great memories are made! Thank you for memorializing your stay! Sincerely, Ed Reagoso, General Manager

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Location: United States > New Jersey > West Orange
Price Range: $176 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travelers have asked, with answers from The Wilshire Grand Hotel staff and other travelers.
2 questions
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for first floor rooms. The rest of the place is worn, and poorly decorated, although renovations are underway.”
carsandflowers, 6 days ago | Read review
“Always better to get a rook on an upper floor”
Johnnydez, 6 days ago | Read review
“Choose a different hotel.”
StarVoyage, Apr 15, 2017 | Read review
“Ask for an updated room!”
DianeMin4, Apr 9, 2017 | Read review
“Rooms facing the back of the hotel will be shielded from any road noise.”
jerseyrick, Apr 8, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Hotels.com
$164* /night
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Official Website$209
Expedia.com$164
Booking.com$203
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*Disclaimer
Prices are for 1 room, 2 adults
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