Loved the location with easy parking nearby. Cleaned room with great harbor view. The only part I didn't like was the outdoor restaurant service. My husband & I decided to have a cocktail at the hotel at the outdoor patio. Cocktail prices were your normal hotel prices but what I didn't expect was my mojito brought out in a CAN & plastic cup with ice. The was a 1st for me ever in any establishment at a restaurant with waiter service. I had to to a double take to check where I was at exactly, I didn't even know cocktails existed in a can. I was applauded.
While most amenities including gym, executive lounge and restaurant and closed (except outdoor seating), Hilton does a great job to make you comfortable. 5th or 6th time at this hotel, always a nice place, great view, excellent location, easy parking with simple in/out privileges. No valet or baggage handling services right now, but otherwise, great hotel. My go to in Philly.
My partner and I just got back from a stay at this hotel. We were there from 3 to 5 July, taking advantage of the long weekend to visit some family friends; they're in poor health and we wanted to see them before we couldn't. I mention that because it's part of the reason the location of the hotel was chosen. The main problems we had at the hotel are: rampant/unmitigated use of illegal drugs was not handled promptly or adequately, COVID precautions were not enforced on guests, very dirty room, very noisy room. Problem #1 - rampant/unmitigated use of illegal drugs was not handled promptly or adequately It all started to go wrong almost immediately after check-in. The elevator area had a light aroma of marijuana. As the elevator rose to our floor, the smell got stronger. When we got off of the elevator, our whole floor reeked of marijuana. After putting our things in the room, we mentioned the marijuana problem to the front desk. The young lady gave the standard platitude that something would be done about it. Upon returning later in the evening, the marijuana stench was all over the front lobby/foyer/elevator/our floor/seeping into our room. At this point, my partner and I mentioned that the marijuana problem is worse than when we brought it up earlier and asked again to have something done to stop the use of illegal drugs. We clearly explained to the front desk staff that this is a particular problem for us because he would have to fill out a form for work explaining his exposure to an environment where illegal drug use was allowed to occur. The government agency my partner works for requires a report to be made when we're in situations like this. The staff at the front desk told us we could call the police to have them come investigate the problem. If you aren't aware of what's been going on in Philadelphia over the last few weeks, the PPD has bigger issues to occupy them than to send officers to a large hotel to try to find the source of marijuana, that most likely will not be easy to find by the time they arrive. The illegal drug use was tolerated and allowed to continue long enough that my partner had to go through the hassle of filing a report at work this morning (6 July), as well as going through a very thorough questioning session. The next day, July 4th, nearly the same problems continued with guests being tolerated to use marijuana in the hotel. Problem #2 - COVID precautions were not enforced on guests The staff at the hotel wore masks, hand sanitizer stations were available, a plastic barrier was placed at the check-in area, signs were posted instructing guests the elevator limit is 2 people, stickers were on the lobby floor indicating the 6-foot distance. The problem arises when people are crowding around my partner and I in the lobby and elevator area. We stepped away to keep a 6-foot distance but, people kept crowding into our space. The guests in the lobby were commonly not wearing masks. They also jumped into our elevator car, despite the signs being posted clearly stating the limit is 2 people. My partner and I asked people to stay out of the elevator car, pointing to the sign. We asked people to keep their distance. We asked people to please use face coverings like the posted regulations state. Every time, we were met with mild hostility. The hotel staff did nothing to stop the guests from behaving in a manner contrary to what needs to be done to stop the spread of COVID. We did not feel safe in the hotel. Problem #3 - very dirty room I have attached pictures showing how dirty our room was. The air vent coated in dust. Mold/mildew in the bathroom. Gross shower curtain. Mystery yellow substance dripped on me from the shower ceiling. Filthy desk and phone. Strange substance smeared on the curtain. Several other reviewers have posted pictures of odd spots on the carpet. We had the same in our room; I just couldn't get a halfway decent picture of them. I was not comfortable touching the surfaces in the room. Supposedly the hotel is following the new Hilton cleanliness standards. You never would have known it by looking at the condition of the room. Problem #4 - very noisy room At the moment you might be thinking, "It's the 4th of July, of course it'll be noisy because of fireworks." That's not the case. Philadelphia canceled the fireworks show. The source of the noise is the adjacent highway and flimsy walls. On Saturday/Sunday night I had such a hard time falling asleep because of the traffic noise I downloaded a decibel meter app. At the quietest, the room was 41 decibels. At the loudest, it was 72 decibels as loud traffic zoomed by. Sadly, the loud traffic was more of what we experienced than the quite moments. It wasn't until about 0330 on Sunday morning that I finally fell asleep out of sheer exhaustion. The walls between the rooms are so flimsy it was easy to hear guests in the room next to ours. From what I could tell, the other guests weren't carrying on very loudly; it's just that the walls are that shoddy. With all that said, you might ask why we didn't change rooms or hotels, or stay with the people we went to visit. If the smell of marijuana use was such that it pervaded everywhere we went in the hotel, and if our room was that dirty and noisy, what would make me think any other room would be better? I didn't make the trip to play musical chairs with rooms, having to go through several different rooms to find one that didn't reek of marijuana and wasn't dirty and wasn't noisy. I didn't go to another hotel because I can't afford to go to another hotel. I stayed at a Hilton property because I had been able to save up points for this trip. The other Hilton properties in the city are not close to the ailing family friends we went to visit. If we moved to a different Hilton, we would not have been able to walk to our friends' house. Valuable time spent with friends would have been cut short because we would have had to plan transportation to and from their house. As for staying with our friends, they cannot accommodate overnight guests. Because of all of the problems in the hotel and my partner having to file an incident report at work and endure a thorough questioning session because he was in an environment that allowed use of marijuana the whole trip was nearly ruined for us. Please be wary if you stay at this hotel.…
This is a very nice hotel in a good location with great views. My main concern is how well any property is keeping the guests safe and this one does it perfectly. Mask required. Two persons to an elevator. Decals on the floor to indicate social distancing. Sanitizer in the room. Plexiglass at front desk. My room was dusty which made me happy as it was clear nobody had been in it for an appropriate period. Also, staff members were all friendly and professional. Good job!
I will never stay at another Hilton property ever again. I stay in hotels at least twice a month and never had any problems. Especially when I’m only headed to work at the hospital the next day. Well this Hilton never informed me I’d be charged $75 for checking out 30 minutes late for oversleeping. No signs no phone calls nothing!! I booked thru a 3rd party which was $110 then see the Hilton charged me another $110. Wow over $200 for a room that smelled like smoke and had stains in the tub!!! What a scam. First and last time ever.