Stayed here many times for business when it was a Hyatt Property some years ago. I'm thinking Hyatt took the cleaning products with them when they sold to Hilton. Dirty bathroom, dirty carpets, tired common spaces. It's time for a refresh and some regular deep cleaning, as well as managerial oversight. Admittedly, it was a fairly reasonable rate, so maybe that's the tradeoff these days. At present (due to COVID? or post-COVID staffing shortages?) there is no breakfast available at the property. This is relevant at this hotel, as you are not nestled in a center-city neighborhood with other places a block away. Front desk staff (only I dealt with) was polite and professional. Hopefully, Hilton sorts this property out but I'm not rushing back.
We were in Philadelphia for a hospital procedure and stayed here because of the nice area and easy walk to restaurants etc. After staying several days I knew this hotel was the perfect choice. Not only was it very Covid safe & clean the staff was amazing. I would like to especially thank Mike at the front desk. He was always nice and courteous to everyone even when some of the guests were very very RUDE. I witnessed many obnoxious people treat the staff horribly but they all took it in stride and continued to offer the best customer service. Kudos Mike!!!!
My wife and I stayed 2 nights here and will try to give an overview Area: it’s away from the city center, but does have a small carnival/ midway/ roller rink about a 5 mins walk down the pier. There is also hammocks and food truck styled building along the pier at night which gets pretty crowded. The closest subway is a bit of a walk I would guess about 15 mins. It was semi convenient with using the Philly Phlash bus (which I would recommend for tourists trying to get around, except it only runs from 10am to 6pm). On the Phlash map it looks like it stops at the hotel, which was one of the biggest reasons for booking this hotel but it is a little bit of a walk. The bus is located near the carnival, about a 5 min walk from the hotel. I did really like the bar and resteraunt section near the closest subway (2nd st). It’s a $9 Uber but is walkable. Cleanliness: room was fine, furniture is old and worn. Housekeeping did not come to my room at all during my stay, which I assume is due to covid. But was annoying having to request new towels and such. But when I did, it was delivered promptly. The hallway by my room (10th floor) reeked of marijuana for most of the stay, and we had loud neighbors that were screaming in the hallway all night. It was a Saturday night and seemed to be a bachelorette party so it’s understandable, but my wife was annoyed bc it was going on at 4am. Parking/ pool: parking is expensive everywhere in the city from my research ( was $35 a night). You use your room card at the gate to come and go. I would have liked it to be cheaper since we were paying about $180 a night to stay there. The pool was nice but very crowded. It’s indoors and gets very loud from all the kids, so it wasn’t as relaxing as I had hoped it to be. Also the patio outside the pool was locked for my stay, I’m assuming it’s always locked, but when booking I had hoped to be able to sit outside and enjoy the view (which is nice views of the city skyline and harbor. The pool is on the 4th floor, I had it expected it to be more towards the roof from the pictures but it was still nice. Overall : it’s an average hotel, the staff was very professional and polite. I thought it was a little pricey for it to be not in the city center and the difficulty getting to it after the Phlash bus stopped running (which isn’t awful, but my wife is pregnant and it was hard on her to walk that far. The midway portion would be nice if you are traveling with kids. It’s very small but it’s worth checking out. I’d probably have stayed in the city center if I was to go back for the convenience of being on the bus/subway line. Hope you find this helpful!…
Stayed overnight after a Phil’s game. Room was sooo gross. Sticky stuff on bedside table. Hair all over bathroom shower and floor. Carpets had not been vaccumed well or at all. Smelled of cigars. It was just scuzzy. Was really bummed about it but too tired to complain after a long day. View and location were great. I would love to stay again but the room was just soooooo gross.
As soon as I walked into the hotel I was welcomed. You don’t have to wait long for elevators to come down to the lobby. As soon as you press the button, the doors open! That was convenient. Our view was lovely. The bed was super comfortable and the room was cool. It was nice and quiet too. I’m definitely thinking about staying again. Affordable as well!