Tim was AMAZING!!!! He went above and beyond for my family during our stay! Very professional, courteous and great communication! Hilton is very clean and family friendly. Amazing view of the waterfront!
We stayed here for two nights in our vacation across Pennsylvania. The staff was friendly and helpful. We did have a water view which was very nice. The hotel room was comfortable. Beds and pillows were nice as well. The hotel also allows pets as we observed many families bringing their pets with them into the hotel. Behind the hotel is a nice area for children. There are swing sets and some play stations. We are exercise enthusiasts and there is a great place for runners and walkers behind the hotel on the boardwalk. There are also many food trucks beside the hotel which offer meals and ice cream. I’m not sure of their hours though. Monday night they were all open but Tuesday night they were all closed. The hotel offers great views of the Benjamin Franklin bridge. The hotel is close to the historic district. We walked across the bridge to Independence Hall, the Liberty Bell, the visitors center, etc. I would definitely take advantage of all the good restaurants across the bridge. I would not recommend the restaurant in the hotel. I gave it a separate review. We would stay in this hotel again if we are ever in this area again.…
Our stay at the Hilton at Penn's Landing was in the middle of a one month road trip! We were both getting a bit tired for all our travel and activities. Pulling into the area to unload our considerable stuff felt like going to a friend's home! Tim met us as soon as we stopped and treated us like long lost friends! He got everything out and loaded on a cart, directed us to the area to check in and delt with parking our suv, all seamlessly! The check in was easy and we and our stuff got up and settled in with a minimum of fuss! From all the processes to arrive and check out to a great dinner and walk around the waterfront, everything was great!!
It was my first time in Philly and we booked this hotel somewhat on a whim/last-minute. Wow, I was so impressed by this find! Right on the water, within walking distance to Old City and all the major historical sites, REALLY fantastic scents in the lobby/rooms (seriously, I would like a bottle of whatever they are using LOL!), and excellent staff and service. A special shoutout to Tim who was so pleasant to run into in our time there and helped to store our bags before check in while we went out the first day. Would definitely stay here in the future!
We stayed at the Hilton at Penn’s Landing for a family reunion. We booked, and paid for five rooms. When we arrived on Thursday, we were not able to get into our room until after 5:00pm. We were most appreciative of the attention and assistance we received from Tim, who greeted us when we arrived, helped us with our luggage and throughout our stay. He was so kind and willing to address any of our needs and requests. He made, what started out as a very negative experience, so much nicer and we want to acknowledge his wonderful service.
I have to say we really enjoyed ourselves! Great location to the skating rink which was one of the things planned for the weekend. Mike at the Front Desk was pleasant from check in to check out. I definitely recommend this property and great customer service! Thank you! Regards, CP
It's certainly time for some TLC. I was in town for a conference that was being held at the Marriott Old City across the street. Being a Diamond member I chose to stay at the Hilton to gain my points. I do wish I was staying at the Marriott though. Absolutely beautiful facilities, spaces and rooms. The Hiltons staff was lovely and very spacious rooms with great views, but very outdated. The closet and bedroom furniture were so dinky all scratched up and very lackluster. I would love to see these rooms and spaces updated.
We went there for 4 days in Labor Day weekend. The hotel is nice, clean and the staff very good. The location is perfect, close to old city and waterfront. Good self parking option at a reasonable price. The only "con" is that they should provide light cleaning of the rooms without having to ask for it. The garbage fills up quickly and some toiletries need to be refilled. I recommend this property
We enjoyed our stay, but most importantly the hospitality. All the staff were extremely helpful, but Tim was super attentive and helped us with a lot of our stay. I would come back and stay here. Outstanding
Stayed 1 night this past weekend with my husband and 2 children. Pros: close to the Penn's landing activities, water views, pool was very nice. Cons: The parking isn't clearly marked, we ended up in Valet instead of the regular parking garage. digital keys were not working at the time of check in so there was a long line, but it did move quickly. There was only 1 person working the front desk at 4:30 pm. the room was clean, but there was only 1 desk chair to sit in, and the beds. We had a Ben Franklin Bridge view, you could still see the water and the bridge, it was a very nice view. There were only 4 towels in the bathroom. Breakfast was confusing, it's a buffet at the restaurant, but when we went down around 7 am no one was there so we didn't realize we were in the right place. There is a kids price of $10 for that, and $20 for adults. Eggs, bacon, sausage, oatmeal, cereal. What you would find at a free continental breakfast at other hotels. staff was nice.…