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Crowne Plaza Philadelphia West

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Crowne Plaza Philadelphia West
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552 Reviews from our TripAdvisor Community

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Showing 512: English reviews
Toronto, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here with my family for about a week. Overall excellent stay. Some teething problems in room were addressed by pleasant staff. My biggest issue is that the hotel advertises that it has a swimming pool. It turned out that the pool was under renovation for months. However, when I complained about this to the Manager (Sebora I believer her... More 

Helpful?
Thank Jeet T
Los Angeles, California
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Was in town for a family reunion and since I had stayed here before a few years ago, thought I'd try it again. Upon arriving, the hotel was fence off and there was no front entry. There was a sign indicating hotel entry was through the back entrance due to hotel being renovated. Once inside, the front desk couldn't find... More 

Helpful?
Thank giftfixx
lakewood, New Jersey, USA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I made my reservations a while back and specified that i would need adjoining rooms since i am coming with 3 small children. I called the morning and was told by the staff that they would notify housekeeping and call me when my rooms were ready. (im supposedly able to get early-checkin due to being a IHG Platinum member). I... More 

Helpful?
Thank frumshaf
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Was there for a few weeks on a work project. The good: right off the highway, next door shopping within walking distance, under renovation so the lobby area and gym were nice. Bed was good and the layout of the room was great. The bad: front desk staff was clueless and not very attentive-when I arrived room still wasn't ready... More 

Helpful?
Thank Stacie F
Minneapolis, MN
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

What a terrible place. They don't bother to tell you first they are changing brands to the Courtyard Marriott. Signs on building Courtyard, sign into parking lot Crown Plaza. The. Comes check in. I am a Spire Elite IHG person. Was treated like I was bothering them by checking in. I get to my room and the carpet is soaking... More 

Helpful?
Thank DumnATanker
Williamsport, Pennsylvania
2 reviews
1 of 5 stars Reviewed 1 week ago

Fraud! I would not be recommending this hotel to stay in. They have very poor service. Also one of the hotel staff member jacked our credit card information, while we ordered coffee at starbucks inside hotel, and used the credit card days after we returned from our trip. We had to call credit card company to cancel credit card, called... More 

Helpful?
Thank Mitswe
1 review
3 of 5 stars Reviewed 3 weeks ago

On the morning I was set to check out of the hotel, the person who I was driving with locked his keys in the trunk of his car, leaving us stranded. An engineer named Sean McCabe worked very hard with me for an hour to get the keys out of the trunk, despite the fact that we faced many unforeseen... More 

Helpful?
Thank Scott G
London, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was ok, clean and the bed was comfortable. Although I found the room a little dark and the lighting wasn't powerful enough. I think the building works have been completed and the hotel looks new and refurbished. I couldn't find a safe in the room and the room service forgot to replace cups and coffee every day so had... More 

Helpful?
Thank D J
IHGService, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review

Dear D J, Thank you for taking the time to write a review of our hotel. Allow us to apologize for any inconvenience you may have experienced due to some aspects of our room accommodations and breakfast. We always strive to provide our guests with comfortable and friendly accommodations and we regret that we did not meet some of your... More 

Ringtown, Pennsylvania
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The hotel was under massive renovation and no one said a word. They let us find out when we got there. They advertised a pool. They had one but it is closed for the renovation. You have to go in through a back door. Never again

Helpful?
Thank Kim Z
IHGService, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Kim Z, First of all, thank you very much for your recent stay at our hotel. We are sorry if your stay was negatively affected by our on going renovations. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. Thank you for bringing this into our attention as the feedback... More 

TOC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 13, 2016

Trully the ongoing construction was not advertised, even after calling the hotel directly, no mention of the ongoing construction. No mention of the amenities that were under construction, i.e.., swimming pool, bar, and exercise room. However, it will be really nice once it is completed. I was disappointed that we were checked in by a trainee, but the service was... More 

Helpful?
Thank rempson1
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Philadelphia - City Avenue Hotel, where travelers are sure to love our great location on City Avenue off I-76 and I-676, less than 15 miles from the Philadelphia International Airport (PHL) and just four miles from downtown Philly. Our hotel near the Main Line of Philadelphia offers leisure travelers easy access to many of the city's most popular attractions. Nature lovers can enjoy the great outdoors at one of the largest parks in the country, Fairmount Park, situated just one mile from our hotel. Our Philly accommodations are also near the Liberty Bell and Independence Hall, the Manayunk Historic District, the Wachovia Center, Penn's Landing and the Philadelphia Zoo. ... more   less 

Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Ave, Philadelphia, PA 19131-1707
Location: United States > Pennsylvania > Philadelphia
Price Range: $160 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
Number of rooms: 337
Reservation Options:
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza
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