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Crowne Plaza Philadelphia West

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Crowne Plaza Philadelphia West
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561 Reviews from our TripAdvisor Community

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Showing 518: English reviews
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

I had no idea the hotel changed names but I was pleasantly surprised because I viewed it as an upgrade. The Courtyard Marriott was clean, modern and comfortable and the staff were friendly. The check in process was a little slow but it was 4pm on a Saturday. The room (standard king) was nice and the bed was comfy. Parking... More 

Helpful?
Thank Wcudanielle13
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The first thing I want to mention is, this property is now a Courtyard Mariott property. My reservation for this property was completed via the event host's page, so I was given the Crowne Plaza reservation page, however, I received a reservation confirmation from both Courtyard Marriott and Crown Plaza, which was very confusing. Next important piece of info is,... More 

Helpful?
Thank Ladynyer5
Lancaster, PA
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We spent one night here before the Travis Manion 5k run at the Please Touch Museum. I booked an unknown hotel deal on Hotwire and I cringe everytime worried what I will get. We received this hotel. First, the picture on my confirmation email showed the Crown Plaza but apparently that is not up to date as it is now... More 

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Thank niknate4
VICTORIA, BC
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We knew the name had just changed the week before but I still had 2 people out in their parking lot ask me if this was the Crowne Plaza. Double beds made for an interesting sleep. The updated bathroom was interesting. Sliding bathroom door that had a huge gap at the bottom (you could see whomever was in the shower),... More 

Helpful?
Thank MAMAG3380
Canterbury ct
2 reviews
3 of 5 stars Reviewed 4 weeks ago

the rooms weren't bad i was 3 doors down from our meeting room the pool was not really that clean the laudry rooms were ahhhhhhhhh parking sucks when the restaurant fills up they share a parking lot it ok for a night or 2 any longer it sucks

Helpful?
Thank sandrapV4218SS
IHGService, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review

Dear sandrapV4218SS, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate your business with us. I am glad to know that you were satisfied with the room received. However, we apologize for any inconvenience the condition of the pool and the parking situation may have caused you.... More 

Houston, Texas
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for three weeks, and was there while it transitioned from the Crowne Plaza to the Courtyard Marriott. The hotel is going through renovations, so it looks nice from the lobby and the outside. The rooms also look decent. However, it had a huge rat-infestation problem. Fortunately, I was able to avoid this problem. However, several... More 

Helpful?
2 Thank Wandoo28

Travelers are raving about these Philadelphia hotels

Toronto, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here with my family for about a week. Overall excellent stay. Some teething problems in room were addressed by pleasant staff. My biggest issue is that the hotel advertises that it has a swimming pool. It turned out that the pool was under renovation for months. However, when I complained about this to the Manager (Sebora I believer her... More 

Helpful?
Thank Jeet T
Los Angeles, California
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Was in town for a family reunion and since I had stayed here before a few years ago, thought I'd try it again. Upon arriving, the hotel was fence off and there was no front entry. There was a sign indicating hotel entry was through the back entrance due to hotel being renovated. Once inside, the front desk couldn't find... More 

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Thank giftfixx
lakewood, New Jersey, USA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I made my reservations a while back and specified that i would need adjoining rooms since i am coming with 3 small children. I called the morning and was told by the staff that they would notify housekeeping and call me when my rooms were ready. (im supposedly able to get early-checkin due to being a IHG Platinum member). I... More 

Helpful?
Thank frumshaf
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 21, 2016

Was there for a few weeks on a work project. The good: right off the highway, next door shopping within walking distance, under renovation so the lobby area and gym were nice. Bed was good and the layout of the room was great. The bad: front desk staff was clueless and not very attentive-when I arrived room still wasn't ready... More 

Helpful?
Thank Stacie F
IHGService, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Stacie F, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you appreciated our location, facilities, and our beds. However, I was concerned to see that you were not impressed with the service level of staff and housekeeping services. I would like to apologize for any inconvenience these issues... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Philadelphia - City Avenue Hotel, where travelers are sure to love our great location on City Avenue off I-76 and I-676, less than 15 miles from the Philadelphia International Airport (PHL) and just four miles from downtown Philly. Our hotel near the Main Line of Philadelphia offers leisure travelers easy access to many of the city's most popular attractions. Nature lovers can enjoy the great outdoors at one of the largest parks in the country, Fairmount Park, situated just one mile from our hotel. Our Philly accommodations are also near the Liberty Bell and Independence Hall, the Manayunk Historic District, the Wachovia Center, Penn's Landing and the Philadelphia Zoo. ... more   less 

Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Ave, Philadelphia, PA 19131-1707
Location: United States > Pennsylvania > Philadelphia
Price Range: $139 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
Number of rooms: 337
Reservation Options:
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza
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