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Apr 29 Apr 30
1 room, 2 adults, 0 children12
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Savings alert: 22% below average rate
The price you found is 22% lower than this hotel's average rate of $238/night.
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Im giving average only b/c of the staff.
I rarely write reviews considering how often I stay in business hotels. But this hotel warrants one. The hotel could be really exceptional. However, it is not. It is plagued with infrastructure problems thruout. Some room issues...More
Thank pinball2920000000
Response from Samantha W, Guest Relations Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded today
Thank you very much for taking the time to write such a comprehensive review. First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us, and would like to apologize for not exceeding your expectations. We’re...More
Your team to an extremely wonderful job at my stay at your hotel.
Bessie was a pleasure to work with and she was pleasant and extremely helpful throughout our stay. Gloria was very helpful with great information on the phone an nice to meet in...More
1 Thank Avalon2
Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded February 12, 2018
Thank you for your kind review! I'm happy to hear that you enjoyed your stay and that you had a chance to interact with Bessie, Gloria, and our fantastic bartenders. We have a great team and they take pride in their work so I am...More
The staff could not have been nicer, the hotel is in a great location, and the complimentary breakfast is a nice start to the day. Unfortunately, there were some glaring issues during our stay. The table in the living room was dirty when we first...More
Thank ksent123
Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded yesterday
Thank you for your review. We always love to hear great feedback about our staff so your opening line was wonderful to see. I am also happy to hear that you enjoyed the complimentary breakfast and the unbeatable location. That said, I apologize for the...More
Such a neat set up - the building is circular, which allowed for generously sized suites. Although every room is near an elevator, the sleeping section was not adjacent to the elevator section, so we had no elevator noise. Speaking of elevators - the repairs...More
Thank Ellin G
Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded yesterday
Thank you for your kind words and wonderful review. I am happy to hear that you enjoyed the layout and spacious suites in our recently renovated hotel. You are correct in that once the elevators are completed, the hotel will be that much better. The...More
This is an interesting hotel in a great location with a serious issue. It's 12 sided tower, with 12 rooms on each floor opening into a central area that has three elevators and two emergency exit stairwells. The elevators can accommodate 12 people at best,...More
Thank jewelljuan
Response from Samantha W, Guest Relations Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 2 days ago
Thank you very much for your review. We take all feedback from guests very seriously, and we appreciate you taking the time to share your experience. We are glad to hear that you enjoyed our convenient location. However, we understand that our elevator improvement project...More