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The hotel is located in a nice area of Philadelphia, walkable to a lot of restaurants, bars, and museums. The elevators were under construction during our stay, which meant that often you had to wait 20 minutes to catch an available elevator (literally- we timed...More
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Your team to an extremely wonderful job at my stay at your hotel.
Bessie was a pleasure to work with and she was pleasant and extremely helpful throughout our stay. Gloria was very helpful with great information on the phone an nice to meet in...More
1 Thank Avalon2
Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded 4 weeks ago
Thank you for your kind review! I'm happy to hear that you enjoyed your stay and that you had a chance to interact with Bessie, Gloria, and our fantastic bartenders. We have a great team and they take pride in their work so I am...More
We were here to celebrate our anniversary and chose this hotel for it's spectacular balcony views. Although the hotel does not advertise balconies as one of their amenities, the pictures definitely makes it appear that you have that awesome feature. Not the case!! The sliding...More
Thank Crystal B
Response from Samantha W, Guest Relations Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 3 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback means a great deal to us. We are so sorry to hear about the inconveniences you experienced with the elevators, balconies, and room service. We are...More
Following the 20 minute wait for an elevator (hotel only has 2 of 3 tiny elevators in operation for a 30+ story building with no service elevator), we arrived in our room. It had barely been cleaned from the guests before with crumbs, hair and...More
Response from Samantha W, Guest Relations Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 6 days ago
Thank you for your review, and please accept my sincere apologies for the inconveniences you experienced with the elevators and housekeeping. I understand how frustrating this must have been for you. As you may have seen during your visit, we have 1 elevator out of...More
Challenges with this experience, before arriving... Not sure what caused all of my issues with Hilton Honors, my arrival process, the new digital key system via the app -- but before ever stepping foot into the room.
I made the reservations months ago, then recently...More
Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded 6 days ago
Thank you for your review. I am happy to hear that your enjoyed the recently renovated suites, the comfortable bed, and that our WiFi was providing a strong connection during your stay. I am also very pleased to hear the staff was kind during your...More
Response from cconnches | Reviewed this property |
The balcony offers a wide open view of the Ben Franklin Parkway. There is a sign on the door to the balcony that says it is locked for your protection, but the lock consisted of a bar in front of the slider. Easily... More
The balcony offers a wide open view of the Ben Franklin Parkway. There is a sign on the door to the balcony that says it is locked for your protection, but the lock consisted of a bar in front of the slider. Easily removed. We used the balcony and saw others doing the same.