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    Embassy Suites by Hilton Philadelphia - Center City

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    468 reviews
    #59 of 89 Hotels in Philadelphia
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    1776 Benjamin Franklin Parkway, Philadelphia, PA 19103-1211
    +1 855-605-0319
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    $316
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    $316
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    Traveler (103)
    Room & Suite (77)
    Dining (4)
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    Overview
    3.5
    468 reviews
    • Excellent31%
    • Very good28%
    • Average16%
    • Poor14%
    • Terrible11%
    Travelers talk about
    “evening reception”(25 reviews)
    “tgi fridays”(18 reviews)
    “free happy hour”(8 reviews)
    Free Internet
    Parking
    Breakfast included
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    3 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton Philadelphia - Center City
    Special Offer: Double Points, Every Stay
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    Contact Info
    Hotel website
    +1 855-605-0319
    1776 Benjamin Franklin Parkway, Philadelphia, PA 19103-1211 See on map
    Offers from Embassy Suites by Hilton Philadelphia - Center City
    Special Offer: Double Points, Every Stay
    Hotel deals
    Rooms
    May 7May 8
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (468)
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    Show reviews that mention
    All reviewsevening receptiontgi fridaysfree happy hourlogan squarerooms are hugefree breakfastseparate bedroomcenter citya hilton honors memberart museumliving areagreat view of the cityfranklin institutevalet parkinghigher floorbusiness triplocation was perfect
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    1 - 5 of 456 reviews
    Reviewed 3 days ago
    Needs a maintenance overhaul

    Im giving average only b/c of the staff. I rarely write reviews considering how often I stay in business hotels. But this hotel warrants one. The hotel could be really exceptional. However, it is not. It is plagued with infrastructure problems thruout. Some room issues...More

    Thank pinball2920000000
    Response from Samantha W, Guest Relations Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 2 days ago

    Thank you very much for taking the time to write such a comprehensive review. First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us, and would like to apologize for not exceeding your expectations. We’re...More

    Hotel's Favorite
    Reviewed February 9, 2018
    We stayed in Philadelphia for the Eagles Parade!

    Your team to an extremely wonderful job at my stay at your hotel. Bessie was a pleasure to work with and she was pleasant and extremely helpful throughout our stay. Gloria was very helpful with great information on the phone an nice to meet in...More

    1  Thank Avalon2
    Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded February 12, 2018

    Thank you for your kind review! I'm happy to hear that you enjoyed your stay and that you had a chance to interact with Bessie, Gloria, and our fantastic bartenders. We have a great team and they take pride in their work so I am...More

    Reviewed 4 days ago
    So much potential

    The staff could not have been nicer, the hotel is in a great location, and the complimentary breakfast is a nice start to the day. Unfortunately, there were some glaring issues during our stay. The table in the living room was dirty when we first...More

    Thank ksent123
    Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded 3 days ago

    Thank you for your review. We always love to hear great feedback about our staff so your opening line was wonderful to see. I am also happy to hear that you enjoyed the complimentary breakfast and the unbeatable location. That said, I apologize for the...More

    Reviewed 5 days ago
    almost perfect!

    Such a neat set up - the building is circular, which allowed for generously sized suites. Although every room is near an elevator, the sleeping section was not adjacent to the elevator section, so we had no elevator noise. Speaking of elevators - the repairs...More

    Thank Ellin G
    Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded 3 days ago

    Thank you for your kind words and wonderful review. I am happy to hear that you enjoyed the layout and spacious suites in our recently renovated hotel. You are correct in that once the elevators are completed, the hotel will be that much better. The...More

    Reviewed 5 days ago
    Elevator Issues

    This is an interesting hotel in a great location with a serious issue. It's 12 sided tower, with 12 rooms on each floor opening into a central area that has three elevators and two emergency exit stairwells. The elevators can accommodate 12 people at best,...More

    Thank jewelljuan
    Response from Samantha W, Guest Relations Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 4 days ago

    Thank you very much for your review. We take all feedback from guests very seriously, and we appreciate you taking the time to share your experience. We are glad to hear that you enjoyed our convenient location. However, we understand that our elevator improvement project...More

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    Best Value Properties in Philadelphia, PA
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    About
    Awards & Recognition
    GreenLeaders Bronze level
    Amenities
    Top amenities
    Restaurant
    Room Service
    Fitness Center with Gym / Workout Room
    Free Internet
    Breakfast included
    Hotel Amenities
    Business Center with Internet Access
    Room Service
    Breakfast included
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Multilingual Staff
    Self-Serve Laundry
    Conference Facilities
    Room amenities
    Microwave
    Things to do
    Restaurant
    Fitness Center with Gym / Workout Room
    Details
    Price range
    $193 - $394 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #16 Green Hotel in Philadelphia
    #36 Business Hotel in Philadelphia
    Room types
    Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
    Details
    Price range
    $193 - $394 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #16 Green Hotel in Philadelphia
    #36 Business Hotel in Philadelphia
    Room types
    Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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    All photos (276) 276
    Full view
    Traveler (103)
    Room & Suite (77)
    Dining (4)
    Amenities (60)
    Business Center & Event Rooms (3)
    Family and Play Areas (1)
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    Questions & Answers
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    See all 15 questions
    crlauman
    April 6, 2018|
    AnswerShow all 7 answers
    Response from Crystal B | Reviewed this property |
    They don’t allow guests to use the balconies. They are basically welded shut and you can only look out through the glass.
    1
    Vote
    msmkc
    February 25, 2018|
    AnswerShow all 11 answers
    Response from Carol1217 | Reviewed this property |
    We did not enjoy our stay here. The rooms were nice but everything else had problems. I recommend staying elsewhere!
    1
    Vote
    Tamara K
    November 19, 2017|
    AnswerShow all 5 answers
    Response from Gail G | Reviewed this property |
    We never had a problem.
    1
    Vote
    12345
    Room Tips
    "Get a low floor, or a high floor. Elevator related"
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    "Ask for a room overlooking Logan Circle, and there is overnight parking for $7.00 at the lot at 16th and..."
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    "Choose rooms on lower level so that you can use the stairs"
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    "Go with low room until the elevators are fixed"
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