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Embassy Suites by Hilton Philadelphia - Center City

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Traveler (103)
Room & Suite (77)
Dining (4)
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Overview
  • Excellent31%
  • Very good28%
  • Average16%
  • Poor14%
  • Terrible11%
Travelers talk about
“tgi fridays”(18 reviews)
“free happy hour”(8 reviews)
Free Internet
Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Philadelphia - Center City
Special Offer: Double Points, Every Stay
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Offers from Embassy Suites by Hilton Philadelphia - Center City
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (468)
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All reviewsevening receptiontgi fridaysfree happy hourlogan squarerooms are hugefree breakfastseparate bedroomcenter citya hilton honors memberart museumliving areagreat view of the cityfranklin institutevalet parkinghigher floorbusiness triplocation was perfect
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1 - 5 of 456 reviews
Reviewed 3 days ago

Im giving average only b/c of the staff. I rarely write reviews considering how often I stay in business hotels. But this hotel warrants one. The hotel could be really exceptional. However, it is not. It is plagued with infrastructure problems thruout. Some room issues...More

Thank pinball2920000000
Response from Samantha W, Guest Relations Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 2 days ago

Thank you very much for taking the time to write such a comprehensive review. First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us, and would like to apologize for not exceeding your expectations. We’re...More

Hotel's Favorite
Reviewed February 9, 2018

Your team to an extremely wonderful job at my stay at your hotel. Bessie was a pleasure to work with and she was pleasant and extremely helpful throughout our stay. Gloria was very helpful with great information on the phone an nice to meet in...More

1  Thank Avalon2
Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded February 12, 2018

Thank you for your kind review! I'm happy to hear that you enjoyed your stay and that you had a chance to interact with Bessie, Gloria, and our fantastic bartenders. We have a great team and they take pride in their work so I am...More

Reviewed 4 days ago

The staff could not have been nicer, the hotel is in a great location, and the complimentary breakfast is a nice start to the day. Unfortunately, there were some glaring issues during our stay. The table in the living room was dirty when we first...More

Thank ksent123
Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded 3 days ago

Thank you for your review. We always love to hear great feedback about our staff so your opening line was wonderful to see. I am also happy to hear that you enjoyed the complimentary breakfast and the unbeatable location. That said, I apologize for the...More

Reviewed 5 days ago

Such a neat set up - the building is circular, which allowed for generously sized suites. Although every room is near an elevator, the sleeping section was not adjacent to the elevator section, so we had no elevator noise. Speaking of elevators - the repairs...More

Thank Ellin G
Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded 3 days ago

Thank you for your kind words and wonderful review. I am happy to hear that you enjoyed the layout and spacious suites in our recently renovated hotel. You are correct in that once the elevators are completed, the hotel will be that much better. The...More

Reviewed 5 days ago

This is an interesting hotel in a great location with a serious issue. It's 12 sided tower, with 12 rooms on each floor opening into a central area that has three elevators and two emergency exit stairwells. The elevators can accommodate 12 people at best,...More

Thank jewelljuan
Response from Samantha W, Guest Relations Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 4 days ago

Thank you very much for your review. We take all feedback from guests very seriously, and we appreciate you taking the time to share your experience. We are glad to hear that you enjoyed our convenient location. However, we understand that our elevator improvement project...More

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Best Value Properties in Philadelphia, PA
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free Internet
Breakfast included
Hotel Amenities
Business Center with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Details
Price range
$193 - $394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Philadelphia
#36 Business Hotel in Philadelphia
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$193 - $394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Philadelphia
#36 Business Hotel in Philadelphia
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (103)
Room & Suite (77)
Dining (4)
Amenities (60)
Business Center & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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crlauman
April 6, 2018|
AnswerShow all 7 answers
Response from Crystal B | Reviewed this property |
They don’t allow guests to use the balconies. They are basically welded shut and you can only look out through the glass.
1
Vote
msmkc
February 25, 2018|
AnswerShow all 11 answers
Response from Carol1217 | Reviewed this property |
We did not enjoy our stay here. The rooms were nice but everything else had problems. I recommend staying elsewhere!
1
Vote
Tamara K
November 19, 2017|
AnswerShow all 5 answers
Response from Gail G | Reviewed this property |
We never had a problem.
1
Vote
Room Tips
"Get a low floor, or a high floor. Elevator related"
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"Ask for a room overlooking Logan Circle, and there is overnight parking for $7.00 at the lot at 16th and..."
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"Choose rooms on lower level so that you can use the stairs"
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"Go with low room until the elevators are fixed"
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