Kimpton Hotel Monaco Philadelphia
433 Chestnut Street, Philadelphia, PA 19106-2426
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About
#20 of 96 hotels in Philadelphia
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.4
Travelers' Choice
GreenLeaders Platinum level
A four star, luxury boutique Kimpton Hotel located in Center City Philadelphia within blocks of the Liberty Bell, Independence Mall, Old City and Society Hill attractions.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Rooftop bar
Bicycle rental
Bicycles available
Kids stay free
Car hire
Business Center with Internet Access
Paid private parking nearby
Wifi
Paid wifi
Complimentary Instant Coffee
Complimentary tea
Happy hour
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Interconnected rooms available
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
131Restaurantswithin 0.3 miles
97Attractionswithin 0.3 miles
433 Chestnut Street, Philadelphia, PA 19106-2426
Getting there
5th StSEPTA2 min
2nd StSEPTA6 min
Rental CarsSee rental cars from $33/day
3920Reviews51Q+A100Room tips
Reviews
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Unfortunately the Hotel Monaco has gone from stylish, chic and classy to a shabby and run down establishment. We have been going here since the hotel opened for weekend getaways in the city. Sadly, we need to break up with Hotel Monaco and find a new hotel. We paid well over $600 per night for a room that was looking very dirty, sad and in need of serious remodeling. The issues: filthy bathroom lights, cracked bathroom mirror, rusty bathroom accessories, moldy grout, peeling wallpaper, filthy rugs, worn furniture, scuffed walls. There was absolutely nothing luxury about this experience. The common areas of the hotel are in even worse disrepair. Filthy rugs throughout hallways, peeling wallpaper all over. Nowhere to sit for the free happy hour, so we skipped it. Breakfast was included with our room. However, this was a rip off…. There were 3 of us and upon check in the very unfriendly receptionist told us the breakfast voucher was only good for 2. $70 breakfast bill for 3 people and only $40 was covered!!! What??? The service in the restaurant was beyond horrible. Very slow and our server clearly did not want to be there. The staff in reception were similarly disinterested in serving us. I’m not sure what happened to this formerly wonderful hotel. The room prices were also increased this weekend (maybe due to weddings?). Typically I’ve paid in the $350 range for a room with a view. This room was over $650 - nice view but one of the smaller rooms we’ve had here. Ridiculous price for a room in such a shambles. For $150 more I could have stayed at The Rittenhouse and had a true 4-5 star experience. Stay away!!!! …
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
The entire hotel is beautiful. From the outside, the reception/check-in area, and the guests' rooms. We had the pleasure of working with Chauncey. Chauncey was professional, engaging, and funny! The bed was extremely comfortable and the pillows were fluffy.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachel Mossbrook, Owner at Kimpton Hotel Monaco Philadelphia
Responded Jun 23, 2023
Dear nikkinik2, Thank you for taking the time to provide us with such kind feedback regarding your recent visit to Kimpton Hotel Monaco Philadelphia! Chauncey is a rockstar and we are happy to hear that he provided such excellent service to you. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel is amazing! The rooms are so cool, beautiful and comfortable—nothing has been overlooked to heighten your experience! The decor is creatively classy—it just works on every level. The Red Oak bar has an extensive menu and cocktail offerings—the pork belly and hamburgers were phenomenal. The staff (most notably Chancey, James Carter and Daniel) were supremely helpful—and we had a catered meeting and I did not get the name of the gentleman who supplied our room, but he was engaging and amazing as well! A wonderful experience and I can’t wait to come back.
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
An amazing stay from the delightful decor, stand alone bathtub, and let’s not forget the fluffiest pillows for a great rest. My stay was nothing short of amazing. Valet, Luggage Attendant, Front Desk Personnel you guys rock!
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Overcharged us twice. No tea/coffee facilities in room. Took an hour to remedy, and ended up with some cheap paper cups… Lighting in bathroom insufficient to shave by. The highlight is some dude aggressively trying to replace $10 bottles of water which we hadn’t touched.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Avoid like the plague. Find a courtyard by Marriot
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachel Mossbrook, Owner at Kimpton Hotel Monaco Philadelphia
Responded 2 weeks ago
Dear WDavies63, Thank you for taking the time to provide us with feedback regarding your recent visit. As we strive to provide exceptional service and amenities, we are saddened to know that we missed the mark during your stay. We appreciate you bringing these concerns to our attention as this allows us the opportunity to rectify our offerings for future guests. Should you wish to discuss these matters further, please do not hesitate to reach out to me at Rachel.Mossbrook@hotelmonaco.com. I hope to have the chance to turn this experience around for you. Sincerely, Rachel Mossbrook Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in a terrific corner room with views of independence hall and liberty bell park. Fantastic location for a visit to independence hall area, within walking distance to many sights. Room was bright, clean, and well sized and loved the tub. Staff was pleasant. Enjoyed the Kimpton cocktail hours.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rachel Mossbrook, Owner at Kimpton Hotel Monaco Philadelphia
Responded 2 weeks ago
Dear samcB600YL, Thank you for choosing to stay with us at Kimpton Hotel Monaco Philadelphia! We are thrilled to hear you had such an enjoyable time with us. We appreciate the kind feedback regarding our centralized location, staff, and evening social hour and are happy you were able to take advantage of our many offerings. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful during the day and you can’t beat the location, right in the center of everything. Our room was ready early and the room was very clean and well appointed. Very friendly staff and went above and beyond for our pup. I will say the night time is a different story. There is a rooftop club at the hotel that brings a very rough crowd. I was in the elevator going to my room with two girls who were going to the club and were talking about how high they were on mushrooms. Didn’t feel safe in the hotel at night. In addition, we stayed on the 9th floor and could hear the music from the club while we were trying to sleep. If you have children I would be careful.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachel Mossbrook, Owner at Kimpton Hotel Monaco Philadelphia
Responded 2 weeks ago
Dear Wanderlust03110, Thank you for taking the time to provide us with feedback regarding your recent stay. While we are thrilled our team could provide exceptional service to you, we sincerely apologize for the concerns experienced regarding our rooftop lounge. We will be sure to share this feedback with our necessary leaders to avoid these concerns in the future. We hope to have an opportunity to welcome you back soon and turn this experience around.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service at this hotel is amateurish at best. Approached the front desk to check in and the front desk clerk couldn’t even be bothered to look up and acknowledge my presence, let alone greet me and welcome me. After a few minutes of waiting patiently, the concierge behind me asked if he could help me so I checked in with him. On the second day, we left the room around 10:00-10:30. I passed the housekeeper in the hallway and she asked if we needed the room serviced today. I told her we did. We returned around 4:30 and the room had not been serviced. I tried phoned housekeeping and the front desk and got no answer. I went down to the front desk and told the clerk that the room had not been service. She looked surprised and phoned housekeeping and someone arrived about 30 minutes later to serviced the room. The next day we left about the same time and again returned around 4:30…guess what…no housekeeping service. I went straight to the four desk and asked the clerk if the rooms were serviced every day and he looked at me quizzingly and said “of course”. I told him we had been out all day and no one serviced the room. I then told him we had the same occur the previous day. I said “ I don’t know where the disconnect is, but there is one”. Someone arrived about 30 minutes later and serviced the room. The doormen, don’t make me laugh. In the span of four days I passed through the four doors roughly 20-25 times. Guess how many times the “doormen” held a door open for any of us…twice. But, they have plenty of time to stand around at the valet stand texting on their phones. On more than on occasion, I observed one of them sitting outside, practically lounging ina chair testing away while guests came and went. Management at this establishment is sorely lacking. Little or no supervision of staff and standards are not just low, but non-existent. I’ve had better service at a frat party.…
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachel Mossbrook, Owner at Kimpton Hotel Monaco Philadelphia
Responded 2 weeks ago
Dear Charles R, Thank you for taking the time to provide us with feedback regarding your recent stay. On behalf of our entire team, I sincerely apologize for the shortcomings experience across all areas. Our team strives to provide exceptional service to each and every guest and it is disheartening to hear otherwise. I will be sure to share this feedback with our teams to ensure immediate improvement. Should you wish to discuss these matters further, please do not hesitate to reach out to me directly at Rachel.Mossbrook@hotelmonaco.com. I hope to have an opportunity to turn this experience around for you. Sincerely, Rachel Mossbrook Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful sightseeing location, service, amenities, Red Owl restaurant off the lobby and friendly staff. We had a totally excellent week for all my guests who came for my daughter’s wedding week:)We spent a week of pure joy, convenience and celebration and we felt like we were at home!
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Just relax and enjoy the service and location of the hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachel Mossbrook, Owner at Kimpton Hotel Monaco Philadelphia
Responded 2 weeks ago
Dear ladybtravelbug, Thank you for choosing to spend such a special occasion with us at Kimpton Hotel Monaco Philadelphia! We appreciate your kind feedback and are delighted to hear you had such a wonderful experience. We look forward to welcoming you and your family back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We always enjoy staying at a Kimpton hotel because the people at the front desk are so kind and helpful- our favorite is this Kimpton in Philadelphia. The rooms are always clean. Whenever we bring our dog, they welcome her with open arms and a dog bowl and bed. It is in a good location to see the historic area of Philadelphia.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachel Mossbrook, Owner at Kimpton Hotel Monaco Philadelphia
Responded 2 weeks ago
Dear 501margief, Thank you for choosing to stay with us at Kimpton Hotel Monaco Philadelphia! We are thrilled to know you and your family enjoyed your stay and that our team extended such wonderful service to you (and your pup!). We hope to welcome you back during your future trips to Philadelphia.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$213 - $386 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Monaco Philadelphia, a Kimpton Hotel
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
268
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Claim Your ListingKIMPTON HOTEL MONACO PHILADELPHIA $167 ($̶3̶5̶1̶) - Updated 2023 Prices & Reviews - PA
Frequently Asked Questions about Kimpton Hotel Monaco Philadelphia
Which popular attractions are close to Kimpton Hotel Monaco Philadelphia?
Nearby attractions include Founding Footsteps (0.3 miles), Olde City Escape Games (0.2 miles), and Mission Escape Games (0.2 miles).
What are some of the property amenities at Kimpton Hotel Monaco Philadelphia?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a business center.
Which room amenities are available at Kimpton Hotel Monaco Philadelphia?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kimpton Hotel Monaco Philadelphia?
Guests can enjoy a rooftop bar, complimentary tea, and free instant coffee during their stay.
Is parking available at Kimpton Hotel Monaco Philadelphia?
Yes, paid private parking nearby, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Kimpton Hotel Monaco Philadelphia?
Conveniently located restaurants include Talula's Garden, Zahav, and Amada.
Is Kimpton Hotel Monaco Philadelphia located near the city center?
Yes, it is 0.8 miles away from the center of Philadelphia.
Are any cleaning services offered at Kimpton Hotel Monaco Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Does Kimpton Hotel Monaco Philadelphia offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kimpton Hotel Monaco Philadelphia?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Kimpton Hotel Monaco Philadelphia?
Many travelers enjoy visiting Cathedral Basilica of Saints Peter and Paul (1.2 miles), Battleship New Jersey (1.2 miles), and Independence National Historical Park (0.2 miles).