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Hilton Philadelphia City Avenue

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Hilton Philadelphia City Avenue
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687 Reviews from our TripAdvisor Community

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Showing 665: English reviews
Wynnewood, Pennsylvania
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great wedding venue. Randy was a great banquet manager. Attention to details was magnificent and venue was excellent. Food was great according to our guests. Everyone raved about their experience. Rooms were great. Hotel is elegant.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Roy L
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Roy L, Thank you for such a glowing review! We are pleased that Randy was able to take such great care of you. We are happy to hear that you enjoyed your time with us and look forward to your next stay! Sincerely, David Richardson Assistant Front Office Manager Hilton Philadelphia City Avenue David.Richardson3@hilton.com 215-879-4000 More 

Batimore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Hotel was nice looking. Rooms are clean and comfy. Construction next door is overwhelmingly dirty and loud. Self parking is a block or two away. Plan accordingly if bags are heavy. Will try to book another property next time in Philly. The rate is high for the parking situation and noise.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank jacquelinehA1777VD
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Jacqueline, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. As the construction is temporary and will be over soon I can assure you any future trips will not result in a similar outcome. As for the parking, we... More 

Glastonbury, Connecticut
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were referred to this hotel by the Lankenau Hospital. The hotel staff is awesome. Very helpful and always asking what they could do to make our stay better. The fitness facility was well maintained with many treadmills, stair masters and other exercise equipment. We did not use the pool, but it looked clean and well maintained also. The onsite... More 

Helpful?
Thank znmom
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your lovely review of our Hotel & Services. We thank you for your loyalty and hope that your travels brings you back to the Philadelphia in the near future where we can once again host your stay. I will make sure to share your review with the team as well. Sincerely. David Richardson Assistant Front Office Manager More 

Chicago, Illinois
Level Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 1 week ago

I've given this hotel an average rating because my expectations were met as far as my needs and experiencing no major problems...but I really don't think it lives up to the Hilton name. The room we had was comfortable and clean but the maid service was inconsistent...which was the same with room service. One day 4 pieces of bacon...the next... More 

Helpful?
Thank Jim P
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Jim, Thank you for your time to write a review of our Hotel & Services. We want to apologize for not exceeding your expectations. Our goal is to go above & beyond and it sounds like outside of our front end team members we did not fulfill our goal. We thank you for your loyalty and hope that we... More 

Garrison, New York
1 review
4 of 5 stars Reviewed 1 week ago

Lots of confusion because it seems that even Hilton Honors doesn't realize that they have two properties with the same address and seem to steer towards Hilton Homewood Suites rather than Hilton Hotel. I asked for a reservation for Hilton on City Avenue, not realizing that there were two properties same address! (Different rates, too). Helpful to know that there... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Vanessa C
DavidRichardson814, Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Vanessa, Thank you for your time in writing a review of our Hotel & Services. We offer our sincerest apologies for any confusion experienced during your time with us. We thank you for your loyalty and hope that your travels brings you back to the Philadelphia in the near future where we can have another opportunity to earn your... More 

Philadelphia, United States
1 of 5 stars Reviewed 1 week ago

I paid cash for my 3 night stay & 2 days later they charged my card anyways! The Manager was rude & refused to refund my $. I had to get corporate involved & it is still not resolved. Mold in the shower...terrible service!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Carrie Y
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Carrie, I want to apologize for the issues you're having regarding the payment. If you can provide me more information I'm sure I can get this matter cleared for you. You can reach me personally via email David.Richardson3@Hilton.com or telephone 215-879-4000. I look forward to hearing from you. Sincerely, David Richardson Assistant Front Office Manager Hilton Philadelphia City Avenue... More 

Travelers are raving about these Philadelphia hotels

Sharpsburg, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

Full service professionally run hotel - great 2 day stay. It was a blistering hot week-end -97 degrees and the hotel was an oasis of coolness, cleanliness and great food - no need to go anywhere- the pool offered respite from the heat. we attended a 2 day wedding - felt like a vacation!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jeff P
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Jeff, Thank you for your time in writing a review of our Hotel & Services. We are pleased to hear that you had an excellent weekend! We hope that your travels brings you back to Philadelphia in the near future where we can once again host your stay. Thank you again for your kind words. Sincerely. David Richardson Assistant... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 1 week ago

Most wonderful weekend of good food and wonderful venue experience at the Hilton Philadelphia City Avenue. Randy took care of all the details and the staff was wonderful. From casual lunch at the bar to wedding extravaganza... they took care of us.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Linda M
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Linda, We are ecstatic to hear that you had such a great time here in Philly with your Hilton family! Thank you for such a glowing review. We are glad that Randy could provide you such great service. We hope your travel plans bring you back the Philadelphia area again soon so we can continue to take great care... More 

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 2 weeks ago

Awakened @ 5:15a.m. by firealarm. Hastily descended stair cases. The good news..False alarm. Bad news.. checked out restbroken & weary to begin out of state trip home. Add insult to injury, no adjustment to bill or apologetic/ complimentary offer

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank evlever
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Evlever, I want to offer my sincerest apology for the fire alarm going off breaking your rest. I would like to make it right for you because as you stated you should have received some apologetic gesture. I can be reached personally via email at David.Richardson3@hilton.com or telephone 215-879-4000. Sincerely, David Richardson Assistant Front Office Manager Hilton Philadelphia City... More 

Zemst, Belgium
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice hilton property, still quite a bit away from the center, everybody is nice, good restaurant and breakfast is good. Parking is further down the street and although they are supposed to have valet parking, it was somehow not possible for me to use it, big story blablabla but they could not get my car for me.....also, on the hilton... More 

Helpful?
Thank Danny V
DavidRichardson814, Front Office Manager at Hilton Philadelphia City Avenue, responded to this review

Dear Danny, Thank you for taking the time to review our hotel and services. Sorry the delayed response and the confusion regarding the lounge. Although we do have a lounge it is open to the public and not exclusively for executive members. We appreciate the kind words. Also thank you on the feedback concerning the valet- you mentioned they could... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Delmonico's Steakhouse
Delmonico's Steakhouse
Cuisines: American, Steakhouse
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Ave, Philadelphia, PA 19131-1611
Location: United States > Pennsylvania > Philadelphia
Price Range: $173 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton
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