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Hilton Philadelphia City Avenue

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Hilton Philadelphia City Avenue
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809 Reviews from our TripAdvisor Community

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United States
Reviewed yesterday NEW

Good hotel accommodation, good location, convenient place to shops and areas around, very nice room, worth it to stay in this hotel, I like it, but receptionist Jessica A. told me to pay for 2nd piece of first aid bandage and newspaper was ridiculous. I don't believe this is Hilton hotel quality, something attitude and that staff quality need to...

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Helpful?
Thank 708cecilw
Tucson, Arizona
HOTEL’S FAVORITE REVIEW
Reviewed 1 week ago via mobile

We planned a family memorial for my mom who passed away in January in Arizona, but her family and friends were from Philadelphia. We promised her we would all come back and celebrate her life with everyone from the Philadelphia area. Randy Schaller from the Food and Beverage department made what could have been a difficult process as smooth as...

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Helpful?
Thank Gail S
About Hotel's Favorite Review
Atlanta, United States
Reviewed 6 days ago NEW

Excellent place to stay. Staff is friendly and helpful. I have stayed here several times and have never had a problem. The bar has a great atmosphere and bar staff is very friendly. The breakfast buffet is GOOD too!

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Helpful?
Thank Kimura L
Reviewed 6 days ago NEW

each and every staff member I encountered was respectful, helpful and extremely accommodating! The valet service and concierge were so helpful! My son enjoyed the pool and was so excited with the room. We had an easy check in/out process and on our way!

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Thank J3083JFmelanieb
Ottawa, Canada
Reviewed 1 week ago NEW

We stayed at the Hilton Philadelphia for a family Easter getaway. Area around hotel has lots of amenities. Convenient location. Easy access to downtown. Hotel staff very pleasent. I would highly recommended the Hilton Philadelphia for your stay.

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Thank Sn0wBird36
pa.
Reviewed 1 week ago NEW

There was mildew in the grout, gobs of hair in shower, and the toilet seat was left up which I'm suspicious was never cleaned. The door in the bathroom is clouded glass which makes it very uncomfortable to use it when there are people about. We had friends stop by and it was so awkward for everyone.

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Thank lovingrest
Southbury
Reviewed 1 week ago

Not happy w ck in or cleanliness of rooms. Staff at breakfast and the housekeeping were very nice and attentive. Parking was economical. Location is good to KOP or PHILLY. There was no custom breakfast as part of the buffet

Review collected in partnership with Hilton Hotels & Resorts
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1Thank XRDMEN
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Dear XRDMEN, I am so sorry to hear that you were dissatisfied with your stay. I would like to further discuss the pertinent details regarding your check in and the quality of your room, so that I can ensure our team addresses your concerns and corrects them immediately. Please feel free to contact me via our hotel number below. Best,...

Arlington, Virginia
Reviewed 1 week ago

I booked this hotel for young family members who came to town for the funeral of our relative. It was last minute and everything was rushed. I used a combination of my Hilton Honors points and cash. The front desk recognized me as an Honors member and treated me very well. My family was able to rest and relax and...

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Thank Laura S
Reviewed 1 week ago

Poor housekeeping/ maintenance, non working amenities in the room, inconsistent information about food/ in house dining, cold room service dining, daytime bell hop with such a negative attitude (who happens to care more about his dentures that helping guests with their bags and to their cars), front desk staff woman with attitudes and a lack of desire to help satisfy...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank sundeeseb
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Sundeese, Thank you for your feedback, as well as your submission of our Satisfaction Survey. I hope that you have received my response to your e-mail, and I look forward to further discussing your stay and how we may address your concerns, as well as the compensation we will be completing for you. Best, Andrew D Director of Guest Services

Reviewed 1 week ago via mobile

Always a great stay! Toni was especially helpful to us as we checked in, helping us plan activities and even getting us a free shuttle to drop us to our tour bus! I highly recommend! Also there was a nice free spread at happy hour that was family friendly.

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Helpful?
Thank Jenn R
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Jenn, Thank you so much for your positive feedback! I think though that you stayed at our sister hotel next door, the Homewood Suites. Have no worry, however, I have shared your response with their General Manager and we all appreciate your comments, and look forward to you joining us again. Best, Andrew D Director of Guest Services

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Delmonico's Steakhouse
Delmonico's Steakhouse
Cuisines: American, Steakhouse
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Ave, Philadelphia, PA 19131-1611
Location: United States > Pennsylvania > Philadelphia
Price Range: $168 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton
Hotel Style:
#15 Green Hotel in Philadelphia
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Philadelphia City Avenue staff and other travelers.
3 questions
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Questions? Get answers from Hilton Philadelphia City Avenue staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Face the reservoir for an OK view”
RobChills, Jan 19, 2017 | Read review
“Rooms were nice. Lobby was great spacious for kids to spread out in when we had down time.”
bonnieb802, Jan 2, 2017 | Read review
“Look for the rooms on the 45 degree angles. I think they are bigger. Mine was the 1123.”
  • Room 1123: 1 Kingsize bed
  • Room 1123: 1 Kingsize bed
  • Gift from management
  • Room 1123: 1 Kingsize bed
  • Room 1123: 1 Kingsize bed
328ivanf, Dec 8, 2016 | Read review
“Be aware that hallways get noisy at night when the events end”
sbg18, Nov 16, 2016 | Read review
“Choose top floor...away from elevator.”
DavidB19922014, Nov 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question