This hotel is beautiful with nice character. The staff is top notch. Yes you have to pay for parking but that is to be expected. Location gives you access to everything. They are respecting Covid protocols. Restaurant is not open BUT you can get room service. Breakfast delivered was a great way to start the day and it was excellent. I read reviews to determine where we stay do to clear up a few things from other reviews. Again you should expect to pay parking in downtown Philly. The phones in the room do work. It is cordless so you have to turn on the handset 🤦♀️ Morning and evening staff including valet where professional yet friendly. Yes the three elevators to get to your room is quirky but adds to security. Loved this hotel.
The staff was exceptional at this downtown location close to the mall area, Chestnut St., and the old courthouse. Kaci Ouchalal was an amazing person who covered checking in at the curb and recommended an amazing restaurant called Cleavers known for their cheesesteaks and craft beers and interesting drinks.
Stayed there for valentines day. This was our second time in this hotel, the first time, a few years ago this hotel was amazing hence we decided to go there again. Extremely disappointed and will not be coming back. for $300 / night the minimum hotel can do is to provide some basic bottled water for the room. No hot water in the shower puts it alongside Motel 6 at nest and not a 4 star hotel in Center City
Room and bed comfortable Access between elevators and garage not guest friendly The room was $121. Parking $42 per night either option to pay $65 for valet parking! Restaurant closed due to COVID-19. Alternative room service $24-% automatic service charge plus taxes??? No coffee machines in rooms due to Covid?? Hotels have to stop removing standard amenities and overcharge with the Covid excuse.. Management must review their tariffs and negotiate with partners such as parking company to secure sensitive pricing We will look at other hotel alternatives for our next trip to Philadelphia
Let me start by saying, in these uncertain times that we are living in it is a blessing to be able to stay at a hotel that makes you feel both comfortable and safe. Westin Philadelphia has done just that. Their safety protocols ensured me that they cared about my well-being as well as the well-being of the employees. Karim, greeted me with such a welcoming Spirit every morning he Took it upon herself to remember my breakfast choice every morning. I will call down and he would tell me what I was eating for breakfast verbatim. Who does that? What a great guy!! Although we would have to wear a mask you can feel Rachel smile through her mask it made me feel that inspite of what was going on outside it was going to be a great day. What an asset to your company. Anthony went above and beyond when he went out of his way to go get food for me and walk me to the nearest pharmacy to make sure I was safe. What a great guy! Juan would greet me by name every time he saw me and it made me feel like I wasn’t just your every day guest but I was special. Kudos to all the employees at this location for always making me feel that although I am away from home I’m with family. Marriott did a great job when they hired all of you. 👏🏽👏🏽👏🏽👏🏽…