The Westin Philadelphia
99 South 17th Street At Liberty Place At Liberty Place, Philadelphia, PA 19103
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About
#38 of 99 hotels in Philadelphia
Location
4.7
Cleanliness
4.4
Service
4.3
Value
3.9
GreenLeaders Bronze level
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Paid internet
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Kitchenware
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Quiet
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
315Restaurantswithin 0.3 miles
79Attractionswithin 0.3 miles
99 South 17th Street At Liberty Place At Liberty Place, Philadelphia, PA 19103
Getting there
15th StSEPTA4 min
15th StSEPTA4 min
Rental CarsSee rental cars from $33/day
800Reviews29Q+A100Room tips
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Sound levels: great - quiet! Hardware: great - updated interiors Location: central Service: meh - good in-person, not the best over email Value: meh - good hotel, but pricey for what it is Tips: there's a coffee shop across the street - we didn't try it but there was consistently a line in the mornings, so it must be good! There's a hotel you have to go up just to get to the lobby. The hotel seemed like a good venue for hosting events.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Services, Guest Services / Front Office at The Westin Philadelphia
Responded 1 week ago
Thank you for taking the time to tell us about your experience. We are glad you enjoyed your staff service in person, and will certainly work on our written communication. We hope you return on your next trip to Philadelphia!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A nice business hotel - the rooms are very quiet and clean with upscale linens/toiletries. The location is a bit odd, it's inside the Liberty Place shops - there's an entrance from the 2nd level of the shops and an entrance from the street as well, but the street entrance is not into a lobby, it's into the valet parking area and then an elevator up to the front desk check-in area, where there's a small sitting area/bar there as well. I was there for work, so didn't do anything social but for those interested, it's not really a happening hotel lobby bar like some similar upscale hotels have (again, probably due to the odd shop adjacent location).
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Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 2 weeks ago
Dear ElleinLA, Thank you for your recent visit and for sharing your feedback via Tripadvisor. We are glad you enjoyed your experience with us and hope we will be your hotel of choice when your travel brings you to Philadelphia. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Outstanding is the word that comes to mind. There are so many to applaud for their gracious hospitality. Mant thanks to Rebecca Donahue (Events), Rachel Pearson (Front Services), Kevin Burnett and Tyra Letcher (Front Desk), and Xyeeta and Ana (Lea Restaurant). They, and many others, made my experience 5-Star at a first-class hotel. All of these accolades could not have been made possible without the leadership of Matt Nelson, their General Manager who, I met during my stay. Thank you, Matt and the team, of The Westin Philadelphia.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 2 weeks ago
Dear Rjcfb, Thank you for your kind note and for recognizing several associates that provided excellent service. It was very nice meeting you in person and I hope we will be able to welcome you back again soon. All the best, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was very friendly and accommodating. Room was updated, clean and comfortable. We came in at a very busy time and the valet was overwhelmed but still very friendly. The location is perfect next to many nice restaurants and shops. Will stay again.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 2 weeks ago
Dear AmyH981, Thank you for your recent visit and for providing us with feedback via TripAdvisor. I'm glad you enjoyed your experience and found our staff to be friendly. We look forward to your next visit. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was clean, staff was very friendly, valet parking person was very nice and gave us tips in where to find food, water and a pharmacy in walking distance. The room was big, and clean, the King bed's mattress was not as comfy as I expe ted, but it made up in comfy pillows. There amenities like wine, snacks and water that were very expensive so we bought our own instead. By the end of the night we were exhausted and it was very quiet. Check out was simple, front door person very pleasant.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded Apr 14, 2023
Dear MrsFitzsimmons, Thank you for your recent visit and for sharing positive feedback on Tripadvisor. We are glad you enjoyed our clean spacious rooms, bedding, and convenient location. We hope to welcome you back again soon. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I truly enjoy staying at the Westin in general but the Westin Philadelphia was a perfect stay. Easy check-in process and superb customer service all around! The representative was welcoming and extremely helpful. The room was spacious and clean. I love that you can adjust the lighting settings in the room. The beds and pillows at the Westin are always super comfortable! Only thing I recommend is having more options on the late night room service menu.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded Apr 14, 2023
Dear Quest22258692617, Thank you for the fantastic review regarding your recent visit. We are glad that you enjoyed our service, spacious rooms, and upgraded bedding. We look forward to welcoming you back again in the future. Best Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I loved the modern decor, friendly staff, generous sized rooms (real bathroom doors too!), and restaurant setup in this hotel. Only dislike, a glass of average Sauv Blanc was $16 (um yikes)! Overall great work stay.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded Mar 21, 2023
Dear Lisalou216, Thank you for your recent visit and for sharing feedback via Tripadvisor. We are glad that you enjoyed our newly renovated rooms and friendly staff. We look forward to your next visit. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have to start by saying THANK YOU to DeVaughn Milligan, who greeted me at the front desk and throughout my stay, showed the highest level of hospitality, professionalism, patience and customer service. When I arrived, to check in, I was in a bit of disarray - I didn't have a reservation, I was flustered from an incident from a nearby hotel and at the same time I was concerned for a family member at home. I couldn't even get my words out fluently when I came to the front desk. Mr. Milligan did not rush me or try to finish my sentences. He listened patiently, helped me secure a reservation, helped me understand what to do if I had to leave early (because a possible situation at home) and assured me that my stay would be comfortable as he saw that I was in a discomforted state. And he was correct. Upon entering the room, I literally exhaled. I was on the 14th floor (of 15). The room temperature was comfortable upon entry and I did not need to adjust it all weekend, the room & bathroom was clean and spacious, the bed was comfortable. I enjoyed restorative mid day naps and night time sleeps. The gym was well equipped and quiet with ample sanitizing supplies, a water machine and cold and dry towels. I was glad for a well equipped gym because it truly helped me decompress over the weekend. In addition to Mr. Milligan's service, the entire front desk team and valet team were courteous, personable, kind and thoughtful. I enjoyed chatting with them on my way in and out. They made it a point to ask how I was and reiterated for me to let them know if there was anything I needed. People say that all the time and you wonder if it is true. I must say that the staff I interacted with between March 9-12, 2023, truly meant it, as I did ask for recommendations of restaurants, support with my baggage, and other odds and ends. I am sorry I did not get their cards so I could list them by name. In addition to Mr. Milligan, there were three Black/African American men on the valet team and two BlackAfrican American women on the front desk team. As a Black/African American woman myself, I want to share that I was coming in and out of the hotel during both early morning and late night hours and I felt especially safe and cared for as I was greeted by the men serving in the valet and by the front desk staff as I passed through the check in area daily. I do not take this for granted during times when being Black and being a woman does not always invite comfort but I was nothing but comfortable during my stay and with the staff on duty. The best kept hotel would not rate high if the spirit and attitude of the people working there was not positive. The combination of quality accommodations plus genuine caring service truly helped turn a challenging weekend into an uplifting one. For this, I am thankful. …
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded Mar 21, 2023
Dear Porschevanderhorst, Thank you for your recent visit and your Tripadvisor post. I am glad that you enjoyed your time with us and enjoyed your interactions with our caring team. We look forward to your next visit to The Westin Philadelphia. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marilyn W wrote a review Jan 2023
My husband and I just stayed at The Westin Philadelphia. It was an fabulous experience and I will absolutely stay there again. Why? Not just because it's a convenient location for visiting the museums, but, wow, the customer service was exceptional. At the front desk, Mr. Milligan, was welcoming, personable and knowledgable about the surrounding area. I like smilers and he was always smiling; one of those people with a happy heart. He made us feel happy to be there. My only criticism about our stay was the bed sheets were stiff and not soft and snuggly. Stay at The Westin Philadelphia and see for yourself that it is totally worth booking.
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded Mar 21, 2023
Dear MarilynwL9197GD, Thank you for sharing your experience via Tripadvisor. We are glad you enjoyed our location, service, and interactions with Devaughn. We look forward to welcoming you back again in the future. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was sizable. Comfortable bed. The water in the shower was either scalding or freezing. And when I requested another robe, it never came. Still, a very good location! I would recommend for a quick weekend. We didn’t eat in the restaurant (24 for an omelette) but I did like the gym. Great for a hotel.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded Jan 16, 2023
Dear Valued Guest, Thank you for your recent visit and feedback provided. We are glad that you enjoyed your overall experience with us. I'm sorry you experienced challenges with water temperature and a requested robe. I will review with our team and those defects are addressed. Thanks again, and we hope to welcome you back again in the future. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$256 - $414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin philadelphia hotel philadelphia, philadelphia westin
LOCATION
United StatesPennsylvaniaPhiladelphiaCity Center West
NUMBER OF ROOMS
294
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Frequently Asked Questions about The Westin Philadelphia
Which popular attractions are close to The Westin Philadelphia?
Nearby attractions include Amazing Escape Room (0.3 miles), Escape the Room Philly (0.2 miles), and Masonic Temple (0.3 miles).
What are some of the property amenities at The Westin Philadelphia?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Philadelphia?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Philadelphia?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Philadelphia?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Philadelphia?
Conveniently located restaurants include Gran Caffe L'Aquila, Butcher and Singer, and The Dandelion.
Are there opportunities to exercise at The Westin Philadelphia?
Yes, guests have access to a fitness center during their stay.
Is The Westin Philadelphia located near the city center?
Yes, it is 0.2 miles away from the center of Philadelphia.
Are any cleaning services offered at The Westin Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Philadelphia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Philadelphia offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.