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Sheraton Suites Philadelphia Airport

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Sheraton Suites Philadelphia Airport
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205 Reviews from our TripAdvisor Community

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Showing 200: English reviews
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Reviewed 3 days ago NEW

We had booked a one night stay and was not warned about the construction going on. The rooms were suites which were big enough to our satisfaction. The sofa had tears and were taped, stains on the shower curtain (disgusting), linen had stains, carpet was not clean...I could go on and on but please be warned. My wife and I...

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Helpful?
Thank George J
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for choosing to stay with us at the Sheraton Suites Philadelphia Airport and for sharing feedback from your stay. I sincerely apologize that your stay was less than satisfactory due to the renovation construction and the condition and cleanliness of your guest room. Please know that we take these types of situations very seriously and I will be...

Bath, New York
HOTEL’S FAVORITE REVIEW
Reviewed August 19, 2016 via mobile

From the minute we walked through the door, we felt welcome. We arrived early and since our room wasn't ready, they offered us a similar room that was. When we had questions about the area, they not only gave us great advice but recommended a taxi driver for us (George) who was a fabulous tour guide and went out of...

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Helpful?
1Thank ShadraB
About Hotel's Favorite Review
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comments, It was nice to see that your stay was pleasant and our team took good care of you. We look forward to your return in the near future and will be sure to pass along your positive comments. Warm Regards, Tony L. General Manager

Milwaukee, Wisconsin
Reviewed 3 days ago NEW

While traveling to our spring vacation, we needed to overnight in Philadelphia and wanted to stay close to the airport. This year we tried the Sheraton Suites. When we arrived we encountered a small war zone in that they are in the midst of doing a huge, whole property renovation - the entire atrium was not usable as they had...

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Helpful?
Thank DickW_11
Dallas, Texas
Reviewed 6 days ago NEWvia mobile

I really hope this was a non renovated room. However, my biggest issue has nothing to do with the renovation so beware. The sheets here are disgusting. The first set was ripped and was the most scratchy/hard/starched sheets I have ever seen. Requested a new set that was just dropped off at the door that was ripped and had no...

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Helpful?
Thank Tom G
tkolner
Reviewed 6 days ago NEWvia mobile

Constitution crews working all day. The restaurant and bar have been moved to a meeting room, with some tables set up and a cooler for soft drinks and bottled beers. I was assigned a renovated guest room (pictured), not sure if it’s completely finished (hopefully not). Old towels, cavernous front room (new soft and small sitting chair), banged up desk/cabinets/dresser....

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Helpful?
Thank tkolner
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank your for staying with us at the Sheraton Suites Philadelphia Airport and for sharing your experience. We appreciate the feedback you have provided regarding our current restaurant situation, the guest room, and Club Lounge, as we rely on guest feedback to make improvements in our operation, especially as we undergoing our renovation. Please know that the renovation is slated...

Columbia
Reviewed 1 week ago via mobile

The hotel is under major renovation it's like being in a huge unfinished building . It's an open atrium so there is dust from the lobby that reaches every floor . The hotel has two floor re done and 4 floors including the entire first floor under construction . The rooms have dust and it's actually can be felt in...

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Helpful?
Thank Larry R
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

I appreciate you taking the time to share your recent experience at our hotel. I apologize that your stay was less than satisfactory due to the fact that the hotel is undergoing a major renovation and that you were unable to check in prior to the scheduled check in time. During the construction, we would never put our guests or...

Reviewed 2 weeks ago

Stayed here before and did not check they are in a huge renovation of the hotel first floor and rooms. Will be nice when done - but loud, dusty and room service only. The club lounge is not very nice and really needs a face lift. A tired hotel with hard beds - however close to airport and good shuttle...

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Helpful?
Thank Gary P
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for staying with us and for sharing comments about your recent stay. I sincerely apologize that your stay was less than satisfactory due to the noise levels and dust from our renovation, as well as the club lounge and our beds. Please know that we are working hard to improve the condition of our hotel--the club lounge and...

Reviewed 2 weeks ago via mobile

The front desk staff was very friendly and welcoming. This hotel is under renovation and it should be; it is in deplorable condition. It was clean, but that's about all I can say regarding the room. The walls are very, very thin and you can hear everything from the room next to you. I would only stay here if there...

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Helpful?
Thank Maura M
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for sharing feedback from your recent stay with us. I am sorry that your stay was not more enjoyable due to the current condition of the hotel. Please know that this is being addressed with our renovation. It is slated to be complete in the late spring, please come back and see us then so you can experience...

Carmel, New York
Reviewed February 13, 2017 via mobile

The building is under major renovation!!! It's currently a welfare motel. People running and fighting in the hall all night. Made reservation with Priceline, they could care less about it when I called them to complain.

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Helpful?
Thank shaun0007
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for taking the time to share your feedback from your recent stay with us. I sincerely apologize for the less than satisfactory experience you endured due to our renovation and the noise at night throughout the hotel. Please know we take those types of complaints seriously--we will work with our security team to avoid unwanted noise levels in...

Weatherford, Texas
Reviewed January 12, 2017

I'm told that this hotel will be getting a major upgrade in the next few months. I hope that's the case because the rooms have great potential. The location is good for short stays. Surprisingly, my suites had no microwave. What amazed me was the sofa had major damage, and to hide it, they flipped the pad. I pointed this...

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Helpful?
Thank Mark D
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comments and for staying with us. You are correct we are currently under a major renovation that will encompass the entire hotel including a brand new restaurant and lounge concept. We hope to have and opportunity see you upon its completion. In closing please accept our apology for the conditional challenge you encountered and...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Sheraton Suites Philadelphia Airport. Just 5 minutes from Philadelphia International Airport, convenient to Independence Hall, Liberty Bell, historic district, shopping and cultural destinations. ... more   less 

Additional Information about Sheraton Suites Philadelphia Airport

Address: 4101B Island Ave, Philadelphia, PA 19153-3226
Location: United States > Pennsylvania > Philadelphia
Price Range: $124 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Philadelphia Airport 3.5*
Number of rooms: 251
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Also Known As:
Sheraton Suites Philadelphia Airport Hotel Philadelphia
Sheraton Hotel Philadelphia Airport
Philadelphia Sheraton
Sheraton Philadelphia
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Suites Philadelphia Airport staff and other travelers.
4 questions
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Philadelphia, Pennsylvania
3 months ago
Florissant, Missouri
Haddon Heights, New Jersey, United States
over a year ago

See all questions (4)

Questions? Get answers from Sheraton Suites Philadelphia Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“suggest aloft until the renovation is completed.”
 of 5 bubbles garyp582, 2 weeks ago | Read review
“We had a nice quiet room on the 8th floor”
 of 5 bubbles Cruisers58, Nov 7, 2016 | Read review
“I assume rooms away from the elevators will not be as noisy”
 of 5 bubbles Kabalatiti, Oct 17, 2016 | Read review
“Ask for a higher floor room”
 of 5 bubbles AF99999999, Oct 15, 2016 | Read review
“all are "suites" but the rooms have different configurations - get a two-room suite if you can!”
 of 5 bubbles Jules37_13, Sep 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question