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Sheraton Suites Philadelphia Airport

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Sheraton Suites Philadelphia Airport
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197 Reviews from our TripAdvisor Community

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Showing 192: English reviews
Weatherford, Texas
Reviewed 1 week ago

I'm told that this hotel will be getting a major upgrade in the next few months. I hope that's the case because the rooms have great potential. The location is good for short stays. Surprisingly, my suites had no microwave. What amazed me was the sofa had major damage, and to hide it, they flipped the pad. I pointed this...

Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comments and for staying with us. You are correct we are currently under a major renovation that will encompass the entire hotel including a brand new restaurant and lounge concept. We hope to have and opportunity see you upon its completion. In closing please accept our apology for the conditional challenge you encountered and...

MrsNight
Reviewed 2 weeks ago

I'll start with a positive. The shuttle service back and forth to the SPG hotels near the airport is nice and it is close to the airport and easy to find even if you are driving. The bed was clean and it was comfortable. Unfortunately, the bed was the only nice part of the room. But I'll get to that....

Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for staying with us. Please accept our sincere apology for the challenges you had with our front desk , regarding the billing and intranet challenges. We have addressed your concerns promptly with our Room Division Mgr. to ensure that they are corrected for the future. You will also be happy to know that our hotel will...

Thane
Reviewed 4 weeks ago via mobile

This hotel has nice suites. This time I got a room on the 8th floor. They have a nice breakfast spread and a lounge that gives nice hors d'oeuvres in the evening The TVs are nice and can be controlled by a phone The only major drawback is the speed of their internet. Instead of High speed internet access they...

Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for your comments and for staying with us. Please accept our sincere apology for the speed of the intranet, we have made the necessary corrections with our Chief Engineer to ensure in the future that the problem does not reoccur. We hope to have another opportunity to see you again in the future. Warm Regards, Tony L. General...

Gaithersburg, Maryland
Reviewed December 18, 2016

This hotel used to be a decent property, but has fallen into disrepair. It is badly in need of a renovation. The leather on the bed's headboard was peeling, and there were some huge holes. The room smelled like ammonia. The heater was poorly designed, and made loud metal on metal noise. The vents were filthy.

Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. Please accept our sincere apology for the condition of the room. You will be happy to know that our hotel will undergo an entire renovation that will encompass all of our guest rooms, restaurant and public areas in the near future. We hope to have an opportunity to...

Las Vegas, Nevada
Reviewed December 16, 2016 via mobile

I travel often, so I can't honestly say this place is a dump. Yes, it's close to the airport.... might as well sleep in the airport floor. Total joke. And I'm a FREQUENT flier. Dirty, hole..... disgusting.

Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for your comments and please accept my sincere apology for the unacceptable stay that you had. We currently have just started to renovate the entire hotel. This will include all of our guest rooms and public areas. Our restaurants will undergo a complete upgrade as well with brand new exciting menus. Please once again accept my sincere apology,...

Baltimore, Maryland
Reviewed December 7, 2016

The Sheraton Suites hotel is really a nice place to stay after traveling or just visiting the area. It has nicely spaced rooms, a small restaurant, bar, business area, and a pool. The staff are helpful and there is plenty of space to relax after a busy day. The rooms have wonderful beds, nice Tvs, and desk areas to work...

Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. It is nice to see that your stay has been pleasant with us during your prior visits. You mentioned renovation and are correct , we will undergo a major renovation that starts later this month. It will encompass the entire hotel inclusive of guest rooms and all of...

Dallas, Texas
Reviewed November 29, 2016

Great location minutes from the airport. Beautiful atrium, but in order to rise to the next level, the hotel really needs to pay more attention to the details. First of all, I abhor having to pay for WiFi. Really, it should be free. No one wants to be unconnected these days. Second, the bedside lights were so dim, they were...

Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We have taken prompt action with our Executive Committee to address the topics you mentioned. You will also be happy to know that the hotel will undergo an entire renovation in the near future that will also address many of your concerns mentioned. We hope to see you...

Reviewed November 18, 2016 via mobile

This hotel doesn't entitle to bear the name of Sheraton. The rooms are dirty. Tapet are pilling from the wall. The sofa torn The pool dirty. The maintenance is below minimum. Nothing works. I strongly warn everyone not to come to this hotel.

Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and please accept our sincere apology for the condition of your room. We are on the brink of a renovation that will start in December and cover the entire hotel, including the items you mentioned in your comments. We are very sorry for the unacceptable experience and we hope to see you again...

New Hope, Pennsylvania
Reviewed November 16, 2016

This hotel was great to the airport with 24 hour shuttle service. They also run deals on parking which was very awesome. The front desk was excellent and the entire quick stay served its purpose. shuttle was on time for pickup and drop off. The rooms are dated , but clean. My room had a large screen tv's and a...

Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We were happy to read that the hotel was suitable to your needs. In regard to the dated rooms you will be happy to know that the hotel will undergo a major renovation in the near future starting in December, we hope to see you return upon its...

Albrightsville, Pennsylvania
Reviewed November 14, 2016

My wife and I were heading out of the country and wanted to start the vacation a day earlier. We decided to stay at the Sheraton Suites and we are glad we did. The facility is very close to the airport with a free shuttle as well as onsite parking during our time away. The facility was beautiful and out...

Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comments, it was nice to see that your stay was a pleasant one and our team took good care of you. We will ensure to share with our team your comments and look forward to seeing you again. Warm regards, Tony L. General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Sheraton Suites Philadelphia Airport. Just 5 minutes from Philadelphia International Airport, convenient to Independence Hall, Liberty Bell, historic district, shopping and cultural destinations. ... more   less 

Additional Information about Sheraton Suites Philadelphia Airport

Address: 4101 B Island Avenue, Philadelphia, PA 19153
Location: United States > Pennsylvania > Philadelphia
Price Range: $117 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Philadelphia Airport 3.5*
Number of rooms: 251
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Also Known As:
Sheraton Suites Philadelphia Airport Hotel Philadelphia
Sheraton Hotel Philadelphia Airport
Philadelphia Sheraton
Sheraton Philadelphia
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Suites Philadelphia Airport staff and other travelers.
4 questions

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See which rooms travelers prefer

“We had a nice quiet room on the 8th floor”
 of 5 bubbles Cruisers58, Nov 7, 2016 | Read review
“I assume rooms away from the elevators will not be as noisy”
 of 5 bubbles Kabalatiti, Oct 17, 2016 | Read review
“Ask for a higher floor room”
 of 5 bubbles AF99999999, Oct 15, 2016 | Read review
“all are "suites" but the rooms have different configurations - get a two-room suite if you can!”
 of 5 bubbles Jules37_13, Sep 9, 2016 | Read review
“Dont worry about parking, you wont have a problem. Luggage carts are scarce...”
 of 5 bubbles mlinck123, Sep 7, 2016 | Read review
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