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Sheraton Suites Philadelphia Airport

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Sheraton Suites Philadelphia Airport
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191 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Dallas, Texas
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 days ago NEW

Great location minutes from the airport. Beautiful atrium, but in order to rise to the next level, the hotel really needs to pay more attention to the details. First of all, I abhor having to pay for WiFi. Really, it should be free. No one wants to be unconnected these days. Second, the bedside lights were so dim, they were... More 

Helpful?
Thank Slim_0601
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We have taken prompt action with our Executive Committee to address the topics you mentioned. You will also be happy to know that the hotel will undergo an entire renovation in the near future that will also address many of your concerns mentioned. We hope to see you... More 

Level Contributor
6 reviews
Reviewed 2 weeks ago via mobile

This hotel doesn't entitle to bear the name of Sheraton. The rooms are dirty. Tapet are pilling from the wall. The sofa torn The pool dirty. The maintenance is below minimum. Nothing works. I strongly warn everyone not to come to this hotel.

Helpful?
Thank Effi U
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and please accept our sincere apology for the condition of your room. We are on the brink of a renovation that will start in December and cover the entire hotel, including the items you mentioned in your comments. We are very sorry for the unacceptable experience and we hope to see you again... More 

New Hope, Pennsylvania
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 weeks ago

This hotel was great to the airport with 24 hour shuttle service. They also run deals on parking which was very awesome. The front desk was excellent and the entire quick stay served its purpose. shuttle was on time for pickup and drop off. The rooms are dated , but clean. My room had a large screen tv's and a... More 

Helpful?
Thank Frank P
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We were happy to read that the hotel was suitable to your needs. In regard to the dated rooms you will be happy to know that the hotel will undergo a major renovation in the near future starting in December, we hope to see you return upon its... More 

Albrightsville, Pennsylvania
2 reviews
Reviewed 2 weeks ago

My wife and I were heading out of the country and wanted to start the vacation a day earlier. We decided to stay at the Sheraton Suites and we are glad we did. The facility is very close to the airport with a free shuttle as well as onsite parking during our time away. The facility was beautiful and out... More 

Helpful?
Thank John H
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comments, it was nice to see that your stay was a pleasant one and our team took good care of you. We will ensure to share with our team your comments and look forward to seeing you again. Warm regards, Tony L. General Manager More 

Hanna City, Illinois
1 review
Reviewed 3 weeks ago via mobile

It was dirty. I don't think the sheets had been changed. Ordered breakfast to be delivered to room and had to call to see where it was. Ended up being 15 minutes late. And fire alarm went off just as we were leaving our room on third floor. We had to take stairs. Staff was with us and watched my... More 

Helpful?
Thank eatatjims
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Please accept my sincere apology for the unacceptable stay you encountered. The condition of the sheets and the Room Service timing are items that are definitely in our control, we have addressed with each executive committee member to ensure that these problems are corrected immediatly. Regarding the fire alarm, unfortunatly it was not used for the intent they were there... More 

Bend, Oregon
Level Contributor
110 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 3 weeks ago

I was a little surprised to learn that this hotel had a King room with a sofabed, because typically Sheratons don't have that option. We are Starwood gold rewards members and were upgraded to the concierge floor with a really nice lounge that offered good breakfast choices, as well as nice snacks and water throughout the day. This hotel is... More 

Helpful?
Thank Cruisers58
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for staying with us and it was nice to read that our team took good care of you. Also was nice to see that your were upgraded to our club floor. We will ensure to share with our team. You will also be happy to read that we will undergo a major renovation in the next... More 

Wilmington, Delaware
Level Contributor
211 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 3 weeks ago

There's a lot I like about this hotel. I like that all the rooms are suites and I like the amenities: indoor pool, fitness center, etc. I like that two young children can walk around the perimeter of the hotels safely. As a SPG member, I really enjoyed the club lounge, which was very well stocked, and the complimentary breakfast... More 

Helpful?
Thank David L
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for staying with us it was nice to see that you were upgraded to our club floor which has a great view of the airport. On another note please accept my sincere apology for the condition of the hotel and dating. You will be happy to know that we will undergo a major renovation in the... More 

Louisville, Kentucky
1 review
Reviewed 4 weeks ago

Great experience with the staff at this hotel. The hotel is not much to look at but the staff was great. A major shout to Justin a shuttle driver. He not only went out of this way to help with an issue and need I had but obviously liked his work, job and people and was a great example of... More 

Helpful?
Thank cookfamilykelly
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for staying with us and the great comments regarding our staff, our team takes great pride in being mentioned aboutt their service. We will ensure that we pass along to Justin your positive experience. We hope to see you again in the near future to experience our newly renovated hotel that will be completed the early... More 

Philadelphia, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago via mobile

Average. New furnishings but otherwise outdated. Putting LIPSTICK on a pig. Old hallways with lot's of paint. New lobby decor gives the illusion of something beter. Rooms below average. Tiny bathroom with outside sink separate so there isn't any privacy. Old bath tub which Sheraton tried to resurface. Looks like the bathroom tile is original from.the 1970's.

Helpful?
Thank delawarebusiness
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and please accept my sincere apology. We are aware of our conditional challenges and will be taking steps starting in December with a complete renovation that will encompass the entire hotel. All the items you mentioned will be addressed. We hope to have an opportunity to have you stay with us again upon... More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago via mobile

I stayed at the Sheraton Suites last night. It was ok given that my trip was for one night, but not worth staying for longer. One experience I had was having to change the sheets and comforter that was stained. While the staff was attentive, it was also somewhat short handed. Also, dining options at the hotel were average at... More 

Helpful?
Thank 1Trippermonth
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for your response and for staying with us, please accept my sincere apology for the unacceptable condition that you encountered. We are aware of this and will undergo a complete renovation that will start in December it will address the entire hotel and encompass a complete upgrade and new concepting to our restaurants. One again my sincere apology... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Sheraton Suites Philadelphia Airport. Just 5 minutes from Philadelphia International Airport, convenient to Independence Hall, Liberty Bell, historic district, shopping and cultural destinations. ... more   less 

Additional Information about Sheraton Suites Philadelphia Airport

Address: 4101 B Island Avenue, Philadelphia, PA 19153
Location: United States > Pennsylvania > Philadelphia
Price Range: $119 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Philadelphia Airport 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Sheraton Suites Philadelphia Airport Hotel Philadelphia
Sheraton Hotel Philadelphia Airport
Philadelphia Sheraton
Sheraton Philadelphia
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Suites Philadelphia Airport staff and other travelers.
3 questions
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Florissant, Missouri
Haddon Heights, New Jersey, United States
over a year ago

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Questions? Get answers from Sheraton Suites Philadelphia Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a nice quiet room on the 8th floor”
 of 5 bubbles Cruisers58, 3 weeks ago | Read review
“I assume rooms away from the elevators will not be as noisy”
 of 5 bubbles Kabalatiti, Oct 17, 2016 | Read review
“Ask for a higher floor room”
 of 5 bubbles AF99999999, Oct 15, 2016 | Read review
“all are "suites" but the rooms have different configurations - get a two-room suite if you can!”
 of 5 bubbles Jules37_13, Sep 9, 2016 | Read review
“Dont worry about parking, you wont have a problem. Luggage carts are scarce...”
 of 5 bubbles mlinck123, Sep 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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