I stayed here for one night as I was planning to go for a quick tax free shopping in Delaware. Hotel lobby is small but the staff were friendly and accommodating. Room was good and the bed was comfortable. However, the view that I had from one of the top floors were amazing. I had the glorious view of the sunrise and it was so worth it to wake up in time just for that. Lift has quirky music once it opens. Simply brilliant. Would definitely stay here again.
Hotel- Kimpton Hotel Palomar PHL Date- 3july2020 until 6july2020 (3 nights) Overall: 5/5. Excellent. This was our second experience at this property, and it went very well. The accommodations exceeded our expectations, the staff was friendly and engaging, housekeeping was effective, and adequate meal options were available. The location is unbeatable for the city center. Rewards Club Recognition- 5/5. Excellent. We were verbally thanked for our loyalty, and our room was upgraded. 600 welcome bonus points and a $10 ‘Raid-the-Bar’ Food & Beverage Credit were both provided. A late checkout was proactively offered for our tier of loyalty, and a welcome amenity of 2 large waters, a milk chocolate bar, and a small bag of pretzel bites and candy were all offered. We felt like valued guests at this property. Staff- 5/5. Excellent. We were checked into the property by Ashley, and she was a true delight. She was efficient, yet thorough, as she covered the hotel amenities such as the social/wine hour, the morning coffee service, the housekeeping modifications, and the restaurant. In addition, Emily was informative and fun to interact with. We would come back to the property just to visit with these two again! Property Appearance & Maintenance- 4/5. Very good. Opportunities: Elevators, sinks, touch up paint. Exterior- 5/5. The exterior was crisp and clean, even though there was high foot traffic by guests and passersby alike. The hotel was appropriately branded, and the valet station and personnel were visible and eager to help guests. Interior- 3/5. The hotel is in relatively good shape but having only two of four elevators that work in a hotel this size is a huge drawback when so many guests are not yet ready to share small elevators. Increasingly impatient guests queued up in long lines in the lobby and on the floors and wait times could be excessive during busy times (morning, checkout time, check-in time, etc.). The lobby is stylish and clean, and the hallway walls and carpet were in good repair. Décor was eye catching. All corridor lighting was functional. Some scuffs were present on the baseboards, both in the hallways (on the bottom of the doors to the rooms, especially) and in the rooms, which could be easily remedied. Our sink also did not drain very effectively. The window covering for the shower room does not close; minor repairs may be needed to the roman shade. Accommodations- 5/5. Excellent. We were assigned a “Cityview Spa 1 King Bed” room. The room was exactly as advertised. It contained the usual furnishings (bed, table, chair, sofa, some additional seating, a tv, a minifridge, etc.), and everything was in good repair. The carpet was clean and the bathroom spacious. The bathroom had a jacuzzi tub, but minor stains detract from its appeal. From our previous experiences at this property, we can say that the smaller rooms do not offer such spacious bathrooms. Overall, the room was very pleasing and worth paying slightly more than one would for a smaller room. Housekeeping- 4/5. Very good. The room was well prepared. The bedding was clean, as were the carpets. All tabletops and bathroom surfaces showed evidence of a thorough cleaning. The only area worth further attention is the grout in the bathroom; far too much of it is molding. A high intensity cleaner or bleach could resolve this without substantive effort; worse sections may need the attention of maintenance/engineering. Pool/Gym- 4/5. Very good. The fitness center has re-opened, and an ice machine is again online for guest use. There is no pool at this property. Breakfast/Meal Options- 5/5. Excellent. The restaurant, Square 1684, is open and serving dinner Tuesday through Saturday and brunch on Saturday and Sunday. The menu is reasonably sized and offers a variety of options. We tried a breakfast sandwich and a pork dish, the Philly Special; both exceeded expectations. In addition, the hotel has set up a ‘bodega’ which contains all the usual minibar items. The signature evening social/wine hour proceeds per usual in the lobby, as does the morning coffee service. We felt there were plenty of options for us in the hotel. Of course, there were lots and lots of restaurants nearby. Laundry- not evaluated. No laundry bag or pricing sheet was present in the closet. Computer/Printer/WiFi- 5/5. Excellent. Connecting to WiFi was simple, and streaming was smooth. There are no computers, faxes, or printers available for use, but the front desk staff will happily offer to help with select office services. Other- First, the social password was good for either an extended checkout (1:30pm), a bottle of wine, an alcoholic lemonade, or a variety of other options. We chose a bottle of Cabernet Sauvignon. This was very nice. Second, the doors to the rooms in this hotel do slam, and when the hotel is busy, it can be a nonstop banging in the hallways, day and night; to reduce the disturbance and prevent long term damage to the door latches and frames, an anti-slam product should be considered.…
The Palomar has a great location and offers good sleep quality. The upscale and updated interiors add to the sophistication. The rooms are not large but are well appointed as are the bathrooms. Opt for an upper floor to get a view.
This hotel was very busy for the Easter weekend. The staff are very professional, informative and engaging. The rooms are clean and if you need assistance, valet service or check out, it could be easily done via text instead of using the phone in the room. There wad complementary wine between five and 6 o’clock.Jozelle, who works at the Front desk was Exceptional and I recommend her to anyone. This hotel is in the center of all attractions such as historical sites, eateries and shopping. I highly recommend this hotel due to the beauty of the hotel, the service, amenities and staff.
The Kimpton Palomar is in a great location with easy access to the sites, restaurants and nightlife. The hotel has been renovated to revitalize an otherwise old building. They have done a very nice job; however, the building is still older and that can be felt at times. We stayed in the penthouse suite which was spacious with a wonderful spa-like bathroom. The front desk staff is friendly and accommodating. The door staff aren't quite as lovely and often seem distracted. Overall a very good stay in a great location.
I have had consistently good experiences with Kimpton hotels, but our recent stay at Hotel Palomar has been exceptional. As usual, the hotel room and amenities have been wonderful.—clean, comfortable, well appointed. However, the staff at Palomar has made this trip notable. In every interaction, the hotel staff has gone above and beyond. Each person has been attentive, helpful, and prompt with every question we asked and every request. Highly recommend.
Great service, cocktails, and location. Room and hallway are in dire need of a deep clean and refresh. See pictures. Definitely not up to Kimpton standards. Sent comments into IHG and did not hear anything back. Other options close by that are better.
Excellent water pressure and a strong hair dryer are two of my hotel criteria and this hotel had both. Rooms are very comfortable with good quality linens and pillows, slept well. Food provided for breakfast and lunch for our meetings was fantastic. They even served macarons mid-afternoon!
The Kimpton Hotel Palomar near Rittenhouse Square delivers the consistent Kimpton hotel experience. An older building has been renovated with modern rooms while retaining some classic touches in the lobby area and in decor. Our room was comfortable with a bathroom that had both a shower and soaking tub. Coffee is free every morning in the lobby as well as a complimentary happy hour with wine. The staff were all very friendly and efficient. We had a mid-afternoon snack in the restaurant off the lobby which was very convenient. As with all Kimpton hotels, pets are welcome and we saw quite a few guests with their dogs. Prices were relatively high which one expects in a downtown city hotel.
While the external appearance, lobby, and online presence suggest a 4 star hotel, this property is anything but. As an IHG Platinum Ambassador, I've come to expect and enjoy a great experience in Kimpton properties. This one was a real disappointment and very substandard. The HVAC system in the room constantly cycled on and off, and was extraordinarily noisy. The bathroom sink did not drain. The bathroom tub/shower had a constant drip. The overall decor and design, particularly the bathroom, were dated and not very functional nor stylish. There was no in-room coffee service, which is expected these days. That said, I attempted to get room service at 7 am - the room service doesn't start until 8 am, however. That's simply absurd for a businessperson trying to grab a bite of breakfast prior to starting the day. All in all, a lousy hotel and one I will NOT return to.…