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Holiday Inn Express Philadelphia Penns Landing

Traveler (186)
Room & Suite (232)
Dining (30)

About

#42 of 89 hotels in Philadelphia
Location
Cleanliness
Service
Value
Enjoy the Historic District while staying on the Waterfront Come visit the Holiday Inn Express Philadelphia – Penn's Landing to experience the softer side of Philadelphia. Located waterfront in Penn's Landing, our location is a perfect central point for visitors coming to see the historical landmarks including the Liberty Bell, Independence Hall and many other popular attractions including SugarHouse Casino. Our hotel is located within walking distance to a variety of shopping and restaurants, City Hall, the PA Convention Center, Blue Cross RiverRink Winterfest, Philadelphia Federal Building, the Visitor’s Center, and South Street. We are also conveniently located near Thomas Jefferson University Hospital, Pennsylvania Hospital, and Wills Eye Hospital. Our free Express Start Breakfast is served daily in our modern breakfast area. The Holiday Inn Express is convenient to many public transportation resources that can get you to anywhere you want to go.
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Property amenities
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
River View
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
99Great for walkers
Grade: 99 out of 100
55Restaurantswithin 0.3 miles
45Attractionswithin 0.3 miles
852Reviews
40Q+A
100Room tips
Traveler rating
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Great location for our day and a half in Philadelphia. We were happy to leave the car parked and walk to the historical sites (yes, it’s $30/night, but it’s downtown parking so actually pretty reasonable and they let us stay until 4p after checkout). Rooms were clean, breakfast was above average for a hotel breakfast, climate control wasn’t an issue, and front desk staff were welcoming and friendly.
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Stayed here for a last minute trip to Philly for an engagement party. For some reason all other hotels were extremely expensive that weekend so we booked at the Holiday Inn Express. The room was good enough! The free breakfast in the morning had a good selection!
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We stayed here one night (glad it wasn’t more) and overall weren’t very impressed. Positives: -Breakfast included with a good selection -24/7 coffee, hot tea and hot chocolate -They will store your luggage before and/or after check in if needed -Free shuttle to downtown/Independence Hall -Shampoo, conditioner and body wash dispensers in shower -15 minute walk to historic district Negatives: -The hotel was pretty much plopped down in the middle of a busy road, hwy 95 and the Ben Franklin Bridge, so as you can imagine it’s VERY loud! We had a room with a view (of the river) and it was really loud. I can’t imagine having a room that faced the highway. The picture on their website are a bit deceiving. - The price seemed really high! We spent half what charges here for a hotel in NYC right near Times Square. - Parking is not included so you have to pay even more money.
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I really wanted to give this review a 1, solely based on the poor level of customer service provided by one of the INCREDIBLY unpleasant individuals on the 3pm-11pm shift. Here is where the stay went wrong: as soon as we walked into the hotel, you could tell the front desk agent was in a mood, while the other individual was helping another guest. The lady, didn't look at us once but asked the gentlemen at the desk, "do THEY need help?" 1) No, I guess we are standing at the front desk with 5 bags for absolutely no reason. 2) "THEY" - ??!?!?! please help this woman collect her ungrateful and condescending attitude and place it behind closed doors. After 10 minutes, she reluctantly helped us, by finally, in a condescending tone, saying "what can I do for you". After checking us in, without providing any hotel details, she assisted the couple behind us...very happily, making me question whether this was a racial profiling issue. GET IT TOGETHER. As a front desk agent, you are the face of the hotel and if you don't know how to be pleasant to every single guest that walks into your property, then you have no business working there or in any form of face-to-face customer service. A rating of 1 isn't fair though as the property itself is well-maintained and most of the other staff we interacted with were much more pleasant. The only other thing I would note is if you are a light sleeper, you may want to ask to be on a quieter side of the hotel. We were on the 9th floor and facing the highway and we could hear everything. The first night I woke up several times, however the second night I slept through the noise
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Response from aazheec, Manager at Holiday Inn Express Philadelphia Penns Landing
Responded 3 weeks ago
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Best Regards, M.Roberts Front Office Manager afom@hiepennslanding.com 215-627-7900
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This hotel is convenient to the tourist spots but that is really the only positive. We stayed at the hotel for one night. The room was small and dated and didn’t feel clean. The noise from the road was horrible all night long. You definitely have better options in philly.
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Response from aazheec, Manager at Holiday Inn Express Philadelphia Penns Landing
Responded 3 weeks ago
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.
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PRICE RANGE
$129 - $277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn downtown/historic area hotel philadelphia, comfort inn philadelphia, comfort inn hotel downtown philadelphia, philadelphia comfort inn
FORMERLY KNOWN AS
Comfort Inn Downtown/Historic Area
LOCATION
United StatesPennsylvaniaPhiladelphiaCity Center East
NUMBER OF ROOMS
184
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