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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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997 Reviews from our TripAdvisor Community

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Showing 923: English reviews
Florence, Oregon
Reviewed yesterday NEW

i Booked 2 rooms for the period of 6 days because my daughter was having a surgery at the Hospital. i was really stressed out for this trip. when we approached the front desk, the first person we met was George. he welcome us with a smile and asked us about our travel. when we told him that we were...

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Helpful?
Thank ruthbarmon1
Reviewed 3 days ago NEW

We were won over by the time we had even left the check-in desk. At the end of our check-in, the nice woman who was helping us disappeared behind a door. She re-appeared by our side a minute later, armed with a small can of play-doh and some bouncy balls (for our daughter) and a racing car and coloring book...

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Helpful?
Thank Michael J
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Michael, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay with us and that our Front Office team WOW'd you and your children! Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had...

dallas,tx
Reviewed 3 days ago NEWvia mobile

Great service. Great room. Great stay. Great location. I'd recommend this hotel for business travelers or otherwise. Stefan at the front desk made me laugh and feel welcome. The room was nicely furnished.

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Helpful?
Thank listenme
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are thrilled to that you had a great overall stay and that Stefan made such an impression! I will make sure he is recognized for his outstanding service. Thank you again for your excellent review and we look forward to welcoming you back soon. - Jordan C.

Stockholm, Sweden
Reviewed 6 days ago NEW

This hotel is very nice looking and classy. The rooms are spacious and there is a nice restaurant within the hotel. Staff were very welcoming and professional, which made us feel appreciated as guests. Unfortunately we only stayed in Philadelphia for one night so hence we didn't use the hotel and it's facilities as we should have. The location is...

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Helpful?
Thank TravelSuperstar
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia. It was wonderful to read that you found our Art Hotel to be classy and spacious! I'm so glad that the staff was very welcoming and professional and that you felt appreciated. It's very important to us that our guests do feel appreciated and find our our hotel to...

Lebanon, United States
Reviewed 1 week ago

We stayed at the Philadelphia Sonesta for one night during a recent trip. This may have been the largest hotel that I've ever stayed in. Check in went smooth. The front desk clerk had my reservations and I had no problems. Our room was on the 11th floor and although I didn't care much about staying in a room with...

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Helpful?
1Thank Frederick G
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Frederick, Thank you for your recent stay at Sonesta Philadelphia. It was wonderful to read that you had a pleasant stay and that you were comfortable in your guestroom and that you found our team to be very friendly and courteous. I do apologize that the Art Bar was so busy as the hotel has been nearly sold out,...

Miles City, Montana
Reviewed 2 weeks ago

Where do I begin to describe the ArtBar at the Sonesta in downtown Philly? This was NOT a crowded night (Thursday). Ordered food and drinks. Initial round of drinks for a table of 4 took at least 40 minutes to arrive. The Tanqueray martinis with a HINT of vermouth came with LICORICE (i.e. anisette) instead…no joke. You could smell the...

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Helpful?
1Thank pearl H
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Pearl, Thank you for visiting the Art Bar and for taking the time to write about your experience and I am so sorry to hear it was not a pleasant one. We deeply regret that you received slow service and that your order was incorrect and understand your frustration. I wish you would have left feeling differently about us....

new jersey, usa
Reviewed 2 weeks ago via mobile

I stayed at the hotel for three nights. The location was great, close to shopping & restaurants. The room was very spacious with a very comfortable bed. The customer service is absolutely phenomenal. There are two sisters, Nachele & Sadira, who work for room service who are incredibly nice and accommodating. They greet you with a big smile and genuine...

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Helpful?
1Thank addev
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, It was wonderful to read all your compliments about our Art Hotel. I'm so glad to hear you found our customer service absolutely phenomenal! Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. I will certainly pass along your kind words to...

Clanfield, United Kingdom
Reviewed 2 weeks ago

Very modern style city centre hotel - small but sassy rooms with no frills (so hence my description above). Staff courteous and helpful - good for a night or two. The bar and restaurant looked pretty small so, although we didn't eat there I suspect it gets rather crowded over breakfast

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Helpful?
1Thank Andy S
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia. I'm glad you found our Art Hotel to be very modern and the rooms sassy. We take great pride in our $30 million upgrade. It's wonderful to hear that our staff was courteous and helpful as we strive to provide excellent service and a memorable stay. I will certainly...

Reviewed 2 weeks ago via mobile

Bad: Our wifi sucked. The bathroom was tiny and had no fan. The lobby's Art Bar is loud. Good: The location couldn't be better! City hall is 4 blocks, Independence park is 11 blocks, Natural History Museum is 5 blocks. The beds are amazing! The staff is incredibly friendly.

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Helpful?
1Thank Virginia S
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Virginia, Thank you for you recent stay at Sonesta Philadelphia. We are pleased you enjoyed our our amazing beds, found the staff to be incredibly friendly and that you took advantage of our central location and everything Philadelphia has to offer within a few minutes walking distance from the hotel. I do apologize you were not satisfied with your...

New York City, New York
Reviewed 2 weeks ago

Stayed at Sonesta Philadelphia Downtown for the Rocky Balboa Run. Great hotel. The decor and rooms are great. The staff are friendly. I had left my toothbrush behind and requested a replacement and it was delivered within 5 minutes of my call. Great Customer Service. Close to all downtown attractions.

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Helpful?
Thank JoeD-NYC
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Joe, Thank you for your excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay during the Rocky Balboa Run. Our ultimate goal is to provide outstanding customer service from check-in to check-out and we are happy to know that we had succeeded. Reading your review is really inspiring and I am...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market St, Philadelphia, PA 19103-3725
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range: $159 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotels.com, Priceline, Sabre Hospitality Solutions, Cheap Tickets and Odigeo so you can book your Sonesta Philadelphia Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#11 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travelers have asked, with answers from Sonesta Philadelphia Downtown staff and other travelers.
24 questions
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Mountain Top, Pennsylvania
1 month ago
Washington, Pennsylvania
over a year ago
over a year ago

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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Corner suites are large and sexy”
 of 5 bubbles ryansmeyer, 3 weeks ago | Read review
“Stayed on the fifth flour found it to be quiet,stay away from the lift areas,could be noisy.”
 of 5 bubbles 4nathanielw, 4 weeks ago | Read review
“Room was very good, little noise.”
 of 5 bubbles 917markd, Oct 25, 2016 | Read review
“found this to be nearly perfect for location, we were on mid range floor, 14th, found it very amicable”
 of 5 bubbles josephz948, Oct 23, 2016 | Read review
“Was on 17th floor over Chestnut: quiet”
 of 5 bubbles sunnsnow3, Oct 17, 2016 | Read review
5 of 5
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