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Sonesta Philadelphia Downtown

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Traveler (346)
Room & Suite (375)
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Overview
  • Excellent57%
  • Very good28%
  • Average9%
  • Poor4%
  • Terrible2%
Travelers talk about
“art bar”(91 reviews)
“ruth's chris”(19 reviews)
“front desk”(188 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from Sonesta Philadelphia Downtown
Special Offer: FREE Parking Package
Hotel deals
Offers from Sonesta Philadelphia Downtown
Special Offer: FREE Parking Package
Hotel deals
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Reviews (1,661)
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1,544 results
Traveler rating
857
424
140
76
47
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LanguageEnglish
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857
424
140
76
47
Show reviews that mention
All reviewsart barruth's chrisfront deskrooftop poolrittenhouse squarecity hallroom servicemarket streetwithin walking distancesuburban stationcity viewwould highly recommend this hotelbed was comfortablebusiness triphotel is in a great locationhotel staffenjoyed my stay
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1 - 5 of 1,544 reviews
Reviewed today

So I had one really bad night and three ok ones. The bad night was I could not get anyone to help me fix the tv. I tried to call the desk, it looped back and back to the menu. Finally called security- and a...More

Thank couplessPS
Hotel's Favorite
Reviewed July 15, 2018

I travel regularly to Philadelphia for business and the Sonesta never fails to impress. I am always greeted by friendly faces like Kyron at the concierge desk. He goes out of his way to ensure I have had a good trip and to him know...More

2  Thank Chris M
Response from Bob C, General Manager at Sonesta Philadelphia DowntownResponded 4 weeks ago

Dear Mr. Chris M, WOW! Thanks so much for your review and the kind words you said about our staff. We are very proud of the hospitality we provide to guest and always try to go that extra mile. It's with much satisfaction that we...More

Reviewed today

From the moment my 9 year old son and I arrived we were greeted with friendly helpful staff. Our Bell Hop Andrew was terrific even helped us with directions to the place we were headed for dinner. From the bell hop to the valet to...More

Review collected in partnership with Sonesta
Thank mcurry491918
Response from Bob C, General Manager at Sonesta Philadelphia DowntownResponded today

Dear Valued Guest, Thank you for your review. We are so pleased to read about your stay with us and especially glad to read about our staff hospitality. We truly focus on meeting or exceeding every guest expectations. it looks in this case, the staff...More

Reviewed today

You can easily find a better hotel within this area and price range. The staff was rude and the service was horrible The pool is filled with kids and the adults could not even get in. The planets were filled with stains and the rooms...More

Review collected in partnership with Sonesta
Thank llund2018
Response from Bob C, General Manager at Sonesta Philadelphia DowntownResponded today

Dear Valued Guest, Thank you for your review. We are very disappointed to read your review and clearly did not meet your expectations. The description of your stay is nowhere close to the other reviews we have received and we apologize that your experience was...More

Reviewed today via mobile

My fiancée and I were on a train back from Baltimore and headed back to New York where we live. We were held up in Philadelphia and forced to stay overnight due to a fire that cancelled service for the night. The first hotel I...More

Thank llubarsky11
Response from Bob C, General Manager at Sonesta Philadelphia DowntownResponded today

Dear Valued Guest, Thanks for your review. We are glad to hear you are safe considering the circumstances of your trip. It's great to hear that the Sonesta Philadelphia was able to accommodate you and your fiance. Additionally, we were able to meet your expectations....More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Wheelchair access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
$166 - $423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms
Details
Price range
$166 - $423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms
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Traveler (346)
Room & Suite (375)
Pool & Beach (32)
Dining (27)
Amenities (36)
Business Center & Event Rooms (10)
Questions & Answers
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Cynthia P
July 30, 2018|
AnswerShow all 4 answers
Response from Chris M | Reviewed this property |
I believe the pool is open until at least 8:00 maybe even later on Friday or Saturday. Just note that it gets sun through fairly early in the afternoon and is not a heated pool. If it;s hot out it still feels good, but if it... More
0
Votes
mariangiec
July 17, 2018|
AnswerShow all 8 answers
Response from Bea M | Reviewed this property |
They will put a hold on the card that you check in with I believe. I have stayed many times and have never had that as a charge at the time of check out. I also normally let them know when I check out if I have had any of... More
1
Vote
Zenya380
July 17, 2018|
AnswerShow all 2 answers
Response from Matt P | Reviewed this property |
2 different rates Sunday through thurs I think is 48 Friday and Saturday is 45
1
Vote
Room Tips
"Go higher up- the outer rooms have better views, but more noise"
Read review
"King Suite was amazing, amenity suite separate from a king bedroom. 2004/2006 if you can request it."
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"On the 11th floor you can still hear traffic. Ask for a room on a higher floor."
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"All the rooms are beautiful and welcoming and very large."
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