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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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911 Reviews from our TripAdvisor Community

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Showing 845: English reviews
Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

My stay at the Sonesta Philadelphia was a blast. The hotel is well decorated and and almost everything in walking distances. From our check-in to our check-out. The staffs were so pleasant expecially George. Every time am coming to the front desk he's willing to help with anything and with a giant smile. Am surely coming back.

Helpful?
Thank favorist
Sarasota, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Excellent hotel for our 55th Reunion! Rooms are comfortable and clean. Food is great and bar, too. A special thanks to Robert and Keith who made sure all our needs were met. These two young men are an absolute asset to this marvelous hotel and went "Far and beyond the call of duty ". The entire staff was great!!!

Helpful?
Thank ths7692
Reading
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Room was modern, very clean, nice toiletries, really comfy beds (& pillows); lovely helpful staff, and perfectly located for the office that I was visiting. The bar staff were friendly and helpful, and the check-in staff were really welcoming.

Helpful?
Thank MLooker
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you found us to be a "great city hotel"! It was wonderful to read all your compliments about our art hotel and team. I will certainly pass along the compliments to them. Our ultimate goal is to provide an outstanding customer service from check in... More 

Cape May Court House, New Jersey
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Sonesta was great. It is located in the center on the city. Everything you would want to do in the city is easy to get to. They have valet parking, but you will never need your car. The lobby and hallways are not overly impressive, but the rooms are. They are beautifully appointed, very comfortable bedding and many amenities.... More 

Helpful?
Thank Beverly T
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Beverly, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you took advantage of everything Philadelphia has to offer within a few minutes walking distance from the hotel. We always tell our guests to park the car and give it a little vacation too as we are indeed in the middle of all the action!... More 

New York City, New York
1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

I booked through Hotel Tonight, and when I checked in the only room they could give me was a "parlor room" with no bed, just a couch! That's right, there was no bed in my hotel room. And they still charged me the full rate. Extremely rude service endures at the hands of George Flaomo working at their front desk.... More 

Helpful?
Thank arjun-travels
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. I sincerely apologize that you had an awful experience and your expectations were not met. Please know this is not the Sonesta standard. We strive to provide a memorable experience unique to Philadelphia and I am sorry that we failed. The hotel has been at full occupancy this... More 

new jersey
Level Contributor
92 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We were in Philadelphia for the weekend and enjoyed our stay at the Sonesta. Of particular note were the cleanliness of the room, the very quick valet parking guys, and the wonderfully central location. The parking charge really surprised me so I selected a package with parking, but there are lots in the area if you don't go that route.... More 

Helpful?
Thank na07950
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. I'm delighted to hear you enjoyed your weekend stay and found your guestroom to be very clean, and our hotel to be well maintained and centrally located. It's great to know you took advantage of our rooftop pool during the few warm days we had this month. Regarding... More 

Rocky Hill, Connecticut
Level Contributor
147 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Fantastic for the location, price,service, convenience, safety. Is it a fancy Resort? No. Its also not what I would rate as a 5. But, the front desk staff were very welcoming and in a chat they learned of our anniversary and later we found a nice bittle of wine. The housekeeping never failed. The comfort of the pillows are to... More 

Helpful?
Thank Barbie C
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Barbie, Thank you for your recent stay at the Sonesta Philadelphia. We are happy you had such a great time during your anniversary! Congratulations! We were thrilled to be part of such a special time and glad you enjoyed the bottle of wine in your room. I'm thrilled to hear you found your stay to be of great value... More 

Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

I was visiting to participate in the Rock and Roll Marathon and chose this hotel based upon price and location. I was able to check in without incident. Upon inspecting the room, I noticed that the shower gel dispenser was empty. (They do not provide standalone toiletries like other hotels). No problem, I used bar soap and would call in... More 

Helpful?
Thank Courtographer
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Philadelphia, and for taking the time to write about your experience. We deeply regret that you did not enjoy your stay. We strive to provide excellent service and a memorable experience unique to Philadelphia and apologize that we did not meet your expectations. We thank you for... More 

Philadelphia
1 review
5 of 5 stars Reviewed 1 week ago

I stayed 3 nights attending a conference. Super comfy room with updated decor. Walking distance to Philadelphia Museum of Art and Barnes Foundation. Art Bar offers small plates that serve nicely for a light dinner. Concierge is friendly and helpful. Liked the Market St location near shops and restaurants near 18th and Walnut Sts, Rittenhouse Sq, City Hall. Conference meetings... More 

Review collected in partnership with Sonesta

Helpful?
Thank Dana T
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Dana, We are happy you had such a great time during your conference and that you enjoyed your "Super comfy" guestroom and everything Philadelphia has to offer within a few minutes walking distance from the hotel, including the Philly Museum of Art and Barnes! We take great pride in our central location and it's great to know that it... More 

Treviso, Italy
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Fallon Harris one of the front desk representatives was so kind to accommodate and helped me with a requested change in my reservation and most with such a patience she is a very professional lovey lady. Location, cleanliness, staff I could only say nice comments!

Helpful?
Thank rachael b
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Rachael, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased Fallon made such an impression and made your check-in experience more enjoyable. I will make sure she is recognized for her outstanding service! I'm thrilled to also hear that you found our hotel to be central and the hotel to be clean. We greatly appreciate... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market St, Philadelphia, PA 19103-3725
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range: $175 - $571 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#11 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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