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Aloft Philadelphia Downtown

Traveler (174)
Room & Suite (53)
Dining (1)
Certificate of Excellence

About

#17 of 89 hotels in Philadelphia
Location
Cleanliness
Service
Value
Certificate of Excellence
Attached to the Pennsylvania Convention Center, across the street from City Hall, and on the corner of N Broad and Arch St. Walk into our lobby and take in the grand ceiling height and original 1925 Liberty Title Building architecture. A stay at the Philadelphia downtown hotel means being in the heart of all the action.
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Property amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Meeting rooms
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Art Deco Style
Great View
Hotel links
Visit hotel website
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Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
179Restaurantswithin 0.3 miles
31Attractionswithin 0.3 miles
404Reviews
8Q+A
94Room tips
Traveler rating
  • 238
  • 115
  • 32
  • 15
  • 5
Time of year
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Popular mentions
Just had a stay at the Aloft in downtown Philadelphia and can say the room cleaning staff is not up to par. The room cleaning service did not clean our room day 1. Day 2 they did not show up and we ordered towels. Around 5 pm they showed up but we were getting ready to go out to dinner and they did not clean. Not used to this kind of service from a Marriott property. Room was adequate, hallways seemed very dark, service at front counter was slow at times. Also our door pass key did not work, front desk sent us up twice with new keys and then sent maintenance up with us and they had to install new batteries in the door sensor. Wasted 30 minutes of our time chasing this down for them.
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Dated and slightly shabby—air conditioning unit faced the bed and room was either freezing even at 72 or turned off. Went to shower and found whisker hairs on the tiles, room was barely clean. Service was inconsistent—I checked out a day early and changed hotels
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Review collected in partnership with this hotel
Right in downtown, you’re close to a lot of attractions and restaurants are walkable. Friendly front desk staff and overall very quiet even when they were very busy. Pet-friendly hotel as we saw a few guests who had their dogs with them but once you’re in your room, you never hear disruptive noise from the outside. The hotel itself is very modern and well kept up.
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Review collected in partnership with this hotel
Response from Roshan215, Manager at Aloft Philadelphia Downtown
Responded 3 days ago
Hi Dara, Thanks so much for leaving us a great five bubble review. We really appreciate you choosing to stay with us at the Aloft Philadelphia Downtown. Glad to read that you enjoyed our modern design, great location, and friendly staff. Have a great summer and we look forward to serving you again. Roshan A-List Operations Manager Aloft Philadelphia Downtown
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Had over 50 stays at Marriott hotels last year. This is the worst value, period. Find another hotel. Small rooms, loud air conditioning, poor service. Clean, that’s it . Book a budget hotel and save some money rather than stay here.
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Response from Roshan215, Manager at Aloft Philadelphia Downtown
Responded 3 days ago
Hello Davidd2002, Thank you for choosing to stay at our hotel. I am very sorry to read that our property did not fit your needs. I will be sharing your comments with our Operations Team to find areas that we can improve on, as well as opportunities to offer more value to our guest. Thanks again for your feedback and have a great day! -Roshan
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Booked a reservation (which was supposed to be flexible) on the Marriott app. Was charged up front. When I called Marriott customer service was redirected to the hotel. Hotel was minimally helpful and not interested in returning my messages. Very unhappy with the process and the way I was treated. Not the usual Marriott experience.
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Response from Roshan215, Manager at Aloft Philadelphia Downtown
Responded 3 days ago
Hello EbethLee, I am very sorry to read about your recent booking experience. We would love to help you with getting your reservation all sorted out. Would you please reach out to our Front Office Manager directly at the hotel so that we can resolve your issue right away. Thanks for choosing our hotel and have a great day! Roshan A-List Operations Manager
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PRICE RANGE
$141 - $486 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPhiladelphiaCity Center East
NUMBER OF ROOMS
179
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