The customer service exceeded my expectations. The front seat receptionist Tiffany was pleasant and polite. She assisted us with all of our needs in a timely and professional manner. I would highly recommend this hotel for a stay in Philadelphia.
A few weeks ago, my wife and I were welcomed to the Sofitel Philadelphia by an engaged and welcoming staff. Prior to our visit, one of the front desk associates, Tiffany, did an awesome job of answering all of my questions prior to reserving a room. Tiffany also did an awesome job of making sure that my wife would be as comfortable as possible prior to her checking-in (I had to check-in later due to work). As I checked-in, another front-desk associate, Britney, did a fantastic job of making the process seamless as I came in late into the night. She made sure that all of our needs were met and was very kind. By the time of check-out , another front-desk associate, Laborah, was very friendly and also made the process seamless. Her smile and thoughtfulness started my wife and I's day strong. Beyond the beautiful room that we stayed in, these three ladies in particular made it very hard to leave, as my wife and I contemplated other night. We look forward to coming back in the very near future and being able to experience the great customer service that the Sofitel Philadelphia had to offer.…
We came from New York to this hotel in October. I so loved it that we came again six weeks after. And I was not disappointed! Philadelphia like most cities in the US is really hurting due to Covid. Restaurants are closed for indoor dining, museums and tourist spots are also closed. And in the middle of all the pandemic, this hotel remains open and keeps up to its reputation and standards. Not an easy job.The rooms and bathrooms are beautiful, the sundries are to die for (Lanvin) and the staff is extremely friendly. They go out of their way to make a guest feel at home. I highly recommend this hotel that on good times and bad times feels safe and enjoyable. Let's all hope we can go back to Philadelphia with no restrictions! And definitely back to this hotel.
Upon arrival at your hotel I was immediately confronted with the "lock-down" procedures outside the location. After I was permitted to enter to check in I then entered an empty lobby occupied by one other guest who then REMOVED THEIR MASK AND APPROACHED ME - in spite of your plexiglass shields and facial temperature checks this one person ruined my stay BEFORE check in And then upon entering my room - in what I USED to think was one of the premier hotels in Philadelphia the ceiling above the bed had a water leak that was ATTEMPTED to be repaired but was unsuccessful - since it still LEAKED. I was extremely embarrassed and will stay at Motel 6 before I ever go back to the Sofitel but I WILL get a Covid test as a result of my encounter!
The Sofitel is definitely one of the best 4-star hotels in the Philadelphia area. I chose this hotel despite having high tiers in both Bonvoy and IHG. None of the hotels in the area (Westin, Kimpton, Notary, etc) really could compare to the Sofitel in terms of cleanliness, available amenities, and value. Overall, the entire team (including security, front desk, valet, housekeeping; with special shoutouts to Maxime and Natalie at the front desk) at this hotel is highly competent and really understands and implements the principles of hotel hospitality. 9/10 Room: plenty of closet space, spacious, tasteful decor, and very practical bathroom with shower and tub (see room for improvement) 10/10 Available in-room amenities: slippers, large fridge (not the minis), microwave, Nespresso (Vivalto lungo, appregio decaf, intense ristretto) or Keurig (green mountain coffee, tea) depending on room type 10/10 Bath amenities: Lanvin and Hermes shampoo, conditioner, body wash, and soap depending on room type. These all smell amazing!! Gym: Closed due to COVID Room for improvements: some parts of the rooms are showing signs of age and use, room gets dusty after a couple days, room is a little dim near the vanity area, office chair is not the most comfortable …
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