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The Ritz-Carlton, Philadelphia

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The Ritz-Carlton, Philadelphia
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1,070 Reviews from our TripAdvisor Community

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Showing 1,051: English reviews
Philadelphia, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We have stayed at the Ritz Carlton in various cities and have always been impressed with the quality of service. On my birthday this weekend we used the Ritz in Philadelphia strictly for the valet parking in order to shop and see the city. We returned after enjoying a perfect day and stayed for a drink at the newly renovated... More 

Helpful?
Thank Katefields55
Portland, Oregon
Level Contributor
92 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Great location, beautiful property, terrific beds/linens, cool lobby/bar. I felt that the price was reasonable as well! I didn't eat here this time, just had cocktails in the lobby a couple times... But I know they always do right by their guests.

Helpful?
Thank Beth F
Ottawa, Canada
Level Contributor
140 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

There are many things to like about the Ritz: the location is superb. The building itself is majestic. The rooms are spacious and the beds are really comfortable. THe nespresso machine makes a decent cup of morning coffee. The doorman was lovely. All that said, it just did not function like a 5 star. Checkin was confusing -- the signs... More 

Helpful?
Thank peachesmesley
Toronto, Canada
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

our family visited this hotel for our first time, On Aug 16 2016 we had a few issues but they were quickly Recognized by nick williamson i strongly recommend you deal with him for many reasons one of the many reasons are that he is humble and very kind plus hes very understanding. we want the hotel to recognize his... More 

Helpful?
Thank _runs_g
Woodbury, New York
1 review
3 of 5 stars Reviewed 6 days ago NEW

Upon checking in we waited in line for 15 minutes. Only 2 people at the front desk helping guests. we were not told where and how to get up to our room. The room was small at best but clean. The next day no one came to clean the room at all. When we were leaving for dinner we were... More 

Helpful?
Thank shk524
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear shk524, Thank you for taking the time to share your feedback on our Trip Advisor page after your recent stay. Please accept my sincere apologies for the service failures you experienced as our guest. Please know that I do not take your comments lightly, and I am in the process of working with my senior leaders to ensure these... More 

Vineland, New Jersey
Level Contributor
167 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

My friend and I, two exhausted teachers, treat ourselves to spas when we have school vacations. The spa at the Ritz Carlton is always good. I like the spacious area to shower, with the steam room and sauna, as well as the Quiet Roon, well stocked with comforting spa treats. Services, mostly facials and massages, reflexology, and aromatherapy, have been... More 

Helpful?
Thank jennygirl57
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My boyfriend and I have stayed at this property before and had an outstanding stay. He has also stayed without me and had good experiences. This time the stay was a bit rough. We arrived early and a room with a king wasn't ready, which is totally understandable and we planned on checking our bags and going to lunch. The... More 

Helpful?
Thank Karla R
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear Karla R, I would like to thank you for taking the time to post a review on our page. I would like to sincerely apologize for the service failure you experienced as it relates to the noise disturbance from a nearby door. Your comments have been shared with our Senior Leaders in our Housekeeping Department, and I can assure... More 

New Jersey
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Ritz Carlton is located directly across from the historic City Hall. The area can be congested if you are driving but it is central to everything with easy access to many restaurants, shopping and the subway. The hotel lobby is beautiful since it was a former bank it is very unique. We stayed for two nights the first night... More 

Helpful?
Thank zebaet
New Zealand
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Check in clerk was not at all helpful and was perfunctory. He did not tell us where to find the elevators to the room so we ended up on the wrong elevator. He did not tell us anything about our lounge access - no information on the hours or how to get there. Then the elevator would not let us... More 

Helpful?
Thank Jennifer R
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear Jennifer R, Thank you for taking the time to share your feedback from your recent visit to our hotel. Please know that I appreciate your comments and will work with our team to ensure we are improving the overall experience for our guests. I can assure you there will be no reoccurrence in the future. Please know I welcome... More 

Sparta, New Jersey
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't know how this is considered a Ritz-Carlton, at least compared to the other ones I have been to previously. Starting with the room, we got there and housekeeping was still in there but said wait ten minutes. I don't know, felt like she was in and out really fast. Anyway, once we got in, there was a brown... More 

Helpful?
Thank Sandra A
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear Sandra A, Thank you for taking the time to share your review on our Trip Advisor page. Your comments are important to our Ladies and Gentlemen, and to me especially and I can assure you that your experience was shared with the team. As for our front desk, we are currently undergoing renovations and have temporarily moved the desk... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A newly renovated neoclassical hotel set in a century-old landmark bank in downtown Philadelphia. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. ... more   less 

Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102-2500
Location: United States > Pennsylvania > Philadelphia
Price Range: $339 - $642 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia
Hotel Style:
#8 Spa Hotel in Philadelphia
#18 Luxury Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
#29 Business Hotel in Philadelphia
#40 Family Hotel in Philadelphia
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