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The Ritz-Carlton, Philadelphia

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10 Avenue of the Arts, Philadelphia, PA 19102-2500
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (727)
Room & Suite (247)
Dining (61)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Philadelphia
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#46 of 99 hotels in Philadelphia
Location
Cleanliness
Service
Value
A newly renovated neoclassical luxury hotel set in a century-old landmark bank in downtown Philadelphia, Pennsylvania. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. After an exciting day, retire to your spacious room or suite featuring Nespresso machines, Philadelphia or City Hall views and 49-inch flat-screen HD TVs.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Evening entertainment
Conference facilities
Banquet room
Paid private parking on-site
Paid wifi
Sauna
Breakfast available
Breakfast in the room
Meeting rooms
Spa
Facial treatments
Makeup services
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
VIP room facilities
Bottled water
Iron
Private bathrooms
Flatscreen TV
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English
Hotel links
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2020Reviews16Q+A100Room tips
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Popular mentions
Lexi Martins wrote a review Oct 20
2 contributions
Every time we stay here, it's always been an amazing experience. Although the valet fee could be a little cheaper, we understand the parking situation. Otherwise, the staff is fantastic and always quick to assist and accommodate us.
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Date of stay: November 2020
Cleanliness
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Culture786237 wrote a review Oct 16
2 contributions
Ritz should be better than average. Our room was Small. The shower was small. The beds were small-not even a queen. The room was not adequately cleaned. There was still garbage in the trash can. Dinner at the lobby restaurant was included because of American Express. The food was good but the service was slow. Breakfast-also included- took so long to arrive that we had to leave without tasting it. Overall a disappointing experience. I will not stay here again
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded 5 days ago
Good day Culture786237, Thank you for your feedback regarding your recent stay at our hotel. I apologize that we fell short of expectations. Your feedback has been forwarded the various hotel leadership teams so that we can ensure the issues you experienced are addressed and corrected.
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lovestotravellotts wrote a review Oct 2
Texas57 contributions56 helpful votes
The stay was good but not exceptional ( I'm not sure if it was covid and the staff was just overworked but the customer service was lacking) Everything was closed and the app did not state that. (Which was not updated on the app at the time I made our reservations). While we were offered our normal points we were not offered anything extra. Honestly, I would not have booked there had I known everything was still closed except we were told the bar but after sitting there for 25 minutes with no response - we left. We still haven't decided to stay here again next time we are in town to see if it was just an off day or not. We have stayed at the actual Marriott right down the road and honestly, the customer service there was better.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Valet! They are quick 👍
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Five-Star Hotel Person wrote a review Aug 2021
New York City, New York1 contribution
Wanted to show explore Philadelphia for the weekend and decided to stay at this 5-star hotel (it is the Ritz Carlton after all). I was very disappointed the moment we arrived, the dark lobby lacked any luxury, the elevators were old with lots of nicks. We booked a room with a city hall view on a higher floor, the room felt soooo old - old furniture, dust on most of the hangers and luggage holder, and pretty much on all of the tables. The safety seal on the bath gel was already ripped. We wanted to leave the night we arrived but since it was a non-refundable rate we endured for the weekend but couldn't wait to leave. I feel really bad paying so much $ for such an old hotel. I felt like a dumb tourist taking the bate by paying so much. Oh, you have to pay for WiFi :/ P.s. The doormen were never there to open the doors entering and existing
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip: Don't book here. No free WiFi.
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Response from Leonard Buckley, General Manager at The Ritz-Carlton, Philadelphia
Responded Sep 3, 2021
Good day, Thank you for taking the time to provide feedback on your recent visit. I am truly sorry you did not feel comfortable staying with us. We would very much like to discuss your visit with your personally. Please contact us and ask to speak with the Executive Assistant Manager of Rooms. Thank you.
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Alantravelreviewa wrote a review Aug 2021
Las Vegas, Nevada132 contributions51 helpful votes
I'm pretty picky when it comes to the bed I sleep on, the sheets and the pillows. I was very pleased with these at the Ritz-Carlton Philadelphia. The bathroom was a great size, with a separate tub and a WC room. The public spaces are quite beautiful and there are lots of places to walk to in the area.
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Date of stay: August 2021
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PRICE RANGE
$313 - $639 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton philadelphia hotel philadelphia, philadelphia ritz carlton, ritz philadelphia
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
299
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Frequently Asked Questions about The Ritz-Carlton, Philadelphia
Which popular attractions are close to The Ritz-Carlton, Philadelphia?
Nearby attractions include Kimmel Center for the Performing Arts (0.3 miles), Reading Terminal Market (0.3 miles), and Escape the Room Philly (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Philadelphia?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and a spa.
What food & drink options are available at The Ritz-Carlton, Philadelphia?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Ritz-Carlton, Philadelphia?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Philadelphia?
Conveniently located restaurants include Reading Terminal Market, The Original Turkey, and Hershel's East Side Deli.
Are there opportunities to exercise at The Ritz-Carlton, Philadelphia?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Ritz-Carlton, Philadelphia located near the city center?
Yes, it is 0.08 miles away from the center of Philadelphia.
Are any cleaning services offered at The Ritz-Carlton, Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Philadelphia offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Ritz-Carlton, Philadelphia?
Many travelers enjoy visiting Battleship New Jersey (1.9 miles), Cathedral Basilica of Saints Peter and Paul (0.5 miles), and Independence National Historical Park (1.0 miles).
Does The Ritz-Carlton, Philadelphia have any great views?
Yes, guests often enjoy the city view available here.