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10 Avenue of the Arts, Philadelphia, PA 19102-2500
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Traveler (738)
Room & Suite (329)
Dining (68)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Philadelphia
Updated 11/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 99 in Philadelphia
Location
4.7
Cleanliness
4.4
Service
4.3
Value
3.8
A renovated neoclassical luxury hotel set in a century-old landmark bank in downtown Philadelphia, Pennsylvania. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. After an exciting day, retire to your spacious room or suite featuring Nespresso machines, Philadelphia or City Hall views and 49-inch flat-screen HD TVs.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Evening entertainment
Conference facilities
Banquet room
Paid private parking on-site
Paid wifi
Sauna
Breakfast available
Breakfast in the room
Meeting rooms
Spa
Facial treatments
Makeup services
Massage
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English
Hotel links
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2033Reviews16Q+A100Room tips
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L S wrote a review May 4
1 contribution1 helpful vote
We reserved a room at this hotel so that my husband could attend a medical conference. As a precaution, my husband took a Covid test on the evening before. To our surprise, he tested positive. We called the hotel immediately and advised what happened. They said someone would speak to us about it the next day. They refused to refund our money, charged us for 1 night stay and gave us a gift certificate for the rest of the stay. I contacted corporate and asked for a refund, They wouldn't even consider it. In this time of Covid when hotels are encouraging you to book without fear of cancelling and giving refunds, airlines refund your money (as in this case), the spa at the hotel cancelled my appointment without a charge this hotel demonstrates that they don't care about the health and welfare of their guests and it is apparent their main concern is profit. Absolutely disappointing. I never would have expected a such treatment from a "luxury hotel". So remember, go to the hotel if you get Covid.
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Date of stay: April 2022
Value
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Trip type: Traveled
1 Helpful vote
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DecloGuy wrote a review Apr 2022
79 contributions51 helpful votes
I stayed at this hotel for a family wedding that was taking place at a venue two blocks away. The hotel has a very nice lobby and bar area where a lot of locals hang out. When I was getting dressed for the wedding I realized that I forgot cufflinks and collar stays. The concierge James luckily had extra for me which saved me a lot of time going out and buying a new pair. I highly recommend this hotel to anyone who is visiting Philadelphia, it is close to great restaurants and other attractions.
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: Ask for a room over looking City Hall.
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1 Helpful vote
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Nicole3121 wrote a review Apr 2022
Spring City, Pennsylvania4 contributions3 helpful votes
The Ritz in Philadelphia is always wonderful every time we go. From the valet guys to the front desk to having a cocktail at the bar it is always top-notch service and friendly hosts. The rooms are always clean and spacious, and our room service delivery guy is always the best too. We will continue to only come here every time we visit Philly for fun with the kids or date night for just us. Would highly recommend.
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Date of stay: April 2022
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Room Tip: We love the superior king, very spacious!
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Lita wrote a review Mar 2022
1 contribution
I was unimpressed and underwhelmed. To me, what denotes a five star stay is the details and our room just felt very outdated and dilapidated. We had a cabinet that was broken with a door skewed and ajar, the clock wasn't set to the correct time, the iron had rusted spots. Though we had a double room, there was one mediocre robe and the same toilet paper you might find in a gas station bathroom. The lobby was beautiful and I enjoyed the drinks we ordered in the hotel restaurant. However, I also ordered the Bone In Filet Mignon and felt it was a waste. TBH- I have had better steaks for half the price at chain restaurants and this one was nothing to write home about. I just didn't feel the quality was where it needed to be for the price point. We had additional friends joining us and asked if we could move to the couch (this was at like 4:30 so the restaurant was still empty) and were told it was only for large parties. However, throughout the night we saw multiple parties the same size as ours, get seated there which we found interesting... We got room service the following morning and it was adequate, but not exceptional. There was no one there to open the doors or help us bring our bags in. We kept joking that we must be staying at a Ritz-Carlton Outlet Store the whole time. If you're looking for a five star experience, I would advise you to look elsewhere.
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Date of stay: March 2022
Rooms
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Response from Leonard Buckley, General Manager at The Ritz-Carlton, Philadelphia
Responded Mar 24, 2022
Good day, Thank you for taking the time to provide us feedback on your most recent visit. I am sorry to hear that is did not meet your expectations. I was hoping you could provide me a little more detail from your visit so that we can understand the issues you faced then learn and improve from them. If you could please call our Executive Offices to discuss your recent stay. Thank you in advance.
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debbeut237 wrote a review Feb 2022
Mechanicsburg, Pennsylvania27 contributions11 helpful votes
We have stayed here a few times recently and it has definitely gone down hill. The room upon arrival was ready so they said until we got there then had to move as it wasn't ready. The rooms need to be updated.
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Date of stay: February 2022
Value
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Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Mar 1, 2022
Good Day debbeut237, Thank you for your feedback regarding your recent stay with us. I apologize about the delay in check-in after 4pm and the room condition. We have forwarded your feedback to our hotel leadership team to ensure the issues you experienced are looked at further.
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Mike W wrote a review Feb 2022
North Molton, United Kingdom6 contributions2 helpful votes
If it were not for Mimoza and Ben the Chef, in the Club Lounge we would have changed hotels. This RC is tired and there is a real disconnect between the various functions. On check in, got handed a cars and left standing there. Had to ask someone else directions and then get someone to get our bags to our room. On 29th floor, view pretty good but problems with shower water pressure and temperature... tempermental. Organise wake up that comes with coffee, never happened. Came back into the room after a day put and the room.had not been cleaned.. .. apparently you need to organise room clean each day... in the welcome letter we never got. In some cases you were not sure who was staff and who was not.... seems to have little pride in overall staff appearance and uniforms... no lapel label for example to identify name or they were staff. We only had breakfast at restaurant once. Ordered a mixed selection of items and they all came at once, some 30.mins later.. and there was only other person in the restaurant. This hotel needs a shake up. Its such a shame that a great building is downgraded by a tardy and tired hotel. Not really a Ritz Carlton standard hotel at all.
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Date of stay: February 2022Trip type: Traveled
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Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Mar 1, 2022
Good Day mikewS50571E, Thank you for your honest feedback with your recent stay here at the Ritz-Carlton Philadelphia. Your comfort and satisfaction is very important to us and we appreciate your loyalty to the Ritz-Carlton brand. We have shared your feedback with the various hotel leadership teams to ensure the issues you experienced are looked into further and addressed.
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Travel Bea wrote a review Jan 2022
1 contribution2 helpful votes
Came with family for a Saturday evening stay. As we pulled up, no one at the door offered to help us with our bags, so we had to carry our bags up the stairs ourselves. The room was impressive, much better size than anticipated based on pictures and for being in the city. It’s fortunate that the room was large, because it’s where we had to spend leisure time due to the club level being closed and the entire lobby occupied by the bar, with hostess seating required. When we arrived back for the evening hoping for a nightcap, we found a completely packed lobby/bar with no available seating. The hostess informed us we could stand at the bar- not what we were expecting and no other alternatives offered. This forced us back to the room; we ordered room service, and the staff were quick, courteous, and attentive. At check out, there was no one standing by the door to help us out, so we again had to carry our luggage down. Overall we paid for a nice room, but didn’t receive the service or amenities expected from a Ritz. Having stayed at other locations, this definitely disappointed.
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Date of stay: December 2021Trip type: Traveled
2 Helpful votes
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Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Jan 4, 2022
Good Day G7614QUkb, Thank you for your honest feedback of your recent stay at our hotel. Your comfort and satisfaction is very important to us and I'm sorry we fell short of all expectations. Your feedback has been forwarded to the various departmental leadership teams so that the issues you experienced are looked into further and addressed.
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SF wrote a review Jan 2022
Phoenix, Arizona3 contributions5 helpful votes
Not the typical Ritz experience… Spend the extra money… stay at the Four Seasons. Last night I experienced the worst cocktail at the hotel bar. After attempting to order something else the bartender did try to correct the drink by overwhelming it with simple syrup. He didn’t bother to try any attempt at service recovery— perhaps because it was new year’s eve and they were overwhelmed at 6pm or didn’t care because, despite being paid guests, didn’t purchase an armband for the upcoming celebration? Arrived back to room at midnight on a Saturday. The bellhop staff was too busy congregated and chatting outside to acknowledge us or open a door. The front desk was void of any lady or gentleman. The room did not have nightly turndown service (we left the room around 6:45 pm) and this is a common service at most Ritz or Four Seasons properties. I’d be reluctant to suggest that my company continue to place executives in this location. Finally, my reservation says club access but when I inquired about it, the front desk gentleman said that was an extra fee. So why does my reservation say otherwise? I’ve never experienced this inconsistent service level at any Four Seasons property.
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Date of stay: January 2022Trip type: Traveled
1 Helpful vote
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Response from Leonard Buckley, General Manager at The Ritz-Carlton, Philadelphia
Responded Jan 6, 2022
Good day, Thank you for your feedback. We have already discussed this stay with you. If you need to discuss any further please reach back out to us directly. Thank you.
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NickellFamilyTravel wrote a review Dec 2021
Los Angeles, California2055 contributions723 helpful votes
Love this hotel. Just beautiful inside. Grand. Excellent service. Excellent food. Great location. Service. Room are light and clean and spacious. You just feel good the moment you enter the lobby. Ask for a high floor with a view. Have fun
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Date of stay: August 2021
Value
Service
Sleep Quality
Trip type: Traveled
Room Tip: high floor
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jsthouston wrote a review Nov 2021
Houston, Texas6145 contributions2559 helpful votes
Other than a bad breakfast experience I was very pleased with this hotel. The service, aside from breakfast, was very good. Our room was large and had nice views, even from the bath tub. Lobby is impressive and everything in the room worked. No street noise , at least not on the 22nd floor. If only breakfast in a very nice setting just off the lobby had not been so slow and so poor I would have rated this higher. Not the best Ritz I have stayed but very well priced given its location.
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Date of stay: November 2021Trip type: Traveled
1 Helpful vote
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PRICE RANGE
$345 - $713 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton philadelphia hotel philadelphia, philadelphia ritz carlton, ritz philadelphia
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
299
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Frequently Asked Questions about The Ritz-Carlton, Philadelphia
Which popular attractions are close to The Ritz-Carlton, Philadelphia?
Nearby attractions include Amazing Escape Room (0.2 miles), Kimmel Center for the Performing Arts (0.3 miles), and Escape the Room Philly (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Philadelphia?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and a spa.
Which room amenities are available at The Ritz-Carlton, Philadelphia?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, Philadelphia?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Ritz-Carlton, Philadelphia?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Philadelphia?
Conveniently located restaurants include Reading Terminal Market, The Original Turkey, and Hershel's East Side Deli.
Are there opportunities to exercise at The Ritz-Carlton, Philadelphia?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Ritz-Carlton, Philadelphia located near the city center?
Yes, it is 0.08 miles away from the center of Philadelphia.
Are any cleaning services offered at The Ritz-Carlton, Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Philadelphia offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Ritz-Carlton, Philadelphia?
Many travelers enjoy visiting Battleship New Jersey (1.9 miles), Cathedral Basilica of Saints Peter and Paul (0.5 miles), and Independence National Historical Park (1.0 miles).