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The Ritz-Carlton, Philadelphia

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The Ritz-Carlton, Philadelphia
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1,067 Reviews from our TripAdvisor Community

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Showing 1,048: English reviews
Toronto, Canada
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

our family visited this hotel for our first time, On Aug 16 2016 we had a few issues but they were quickly Recognized by nick williamson i strongly recommend you deal with him for many reasons one of the many reasons are that he is humble and very kind plus hes very understanding. we want the hotel to recognize his... More 

Helpful?
Thank _runs_g
Woodbury, New York
1 review
3 of 5 stars Reviewed 5 days ago NEW

Upon checking in we waited in line for 15 minutes. Only 2 people at the front desk helping guests. we were not told where and how to get up to our room. The room was small at best but clean. The next day no one came to clean the room at all. When we were leaving for dinner we were... More 

Helpful?
Thank shk524
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear shk524, Thank you for taking the time to share your feedback on our Trip Advisor page after your recent stay. Please accept my sincere apologies for the service failures you experienced as our guest. Please know that I do not take your comments lightly, and I am in the process of working with my senior leaders to ensure these... More 

Vineland, New Jersey
Level Contributor
167 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

My friend and I, two exhausted teachers, treat ourselves to spas when we have school vacations. The spa at the Ritz Carlton is always good. I like the spacious area to shower, with the steam room and sauna, as well as the Quiet Roon, well stocked with comforting spa treats. Services, mostly facials and massages, reflexology, and aromatherapy, have been... More 

Helpful?
Thank jennygirl57
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I have stayed at this property before and had an outstanding stay. He has also stayed without me and had good experiences. This time the stay was a bit rough. We arrived early and a room with a king wasn't ready, which is totally understandable and we planned on checking our bags and going to lunch. The... More 

Helpful?
Thank Karla R
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear Karla R, I would like to thank you for taking the time to post a review on our page. I would like to sincerely apologize for the service failure you experienced as it relates to the noise disturbance from a nearby door. Your comments have been shared with our Senior Leaders in our Housekeeping Department, and I can assure... More 

New Jersey
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The Ritz Carlton is located directly across from the historic City Hall. The area can be congested if you are driving but it is central to everything with easy access to many restaurants, shopping and the subway. The hotel lobby is beautiful since it was a former bank it is very unique. We stayed for two nights the first night... More 

Helpful?
Thank zebaet
New Zealand
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Check in clerk was not at all helpful and was perfunctory. He did not tell us where to find the elevators to the room so we ended up on the wrong elevator. He did not tell us anything about our lounge access - no information on the hours or how to get there. Then the elevator would not let us... More 

Helpful?
Thank Jennifer R
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear Jennifer R, Thank you for taking the time to share your feedback from your recent visit to our hotel. Please know that I appreciate your comments and will work with our team to ensure we are improving the overall experience for our guests. I can assure you there will be no reoccurrence in the future. Please know I welcome... More 

Sparta, New Jersey
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't know how this is considered a Ritz-Carlton, at least compared to the other ones I have been to previously. Starting with the room, we got there and housekeeping was still in there but said wait ten minutes. I don't know, felt like she was in and out really fast. Anyway, once we got in, there was a brown... More 

Helpful?
Thank Sandra A
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear Sandra A, Thank you for taking the time to share your review on our Trip Advisor page. Your comments are important to our Ladies and Gentlemen, and to me especially and I can assure you that your experience was shared with the team. As for our front desk, we are currently undergoing renovations and have temporarily moved the desk... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Amazing hotel in an excellent location. Beautiful lobby and building. We loved everything about our stay. Room service was timely and the food was great. We ate in the downstairs restaurant as well and it was outstanding. Our room was spacious and with a beautiful view of City Hall. It is conveniently located and an easy walk to lots of... More 

Helpful?
Thank sabrinaelias
Stony Point, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Amazing hotel located in the heart of Philadelphia. Shopping and dining opportunities surround the hotel. The hotel staff displayed excellence in customer service; attentive to each detail. Overall the hotel was very clean, the bed extremely comfortable, and the food in the hotel was pretty good. If you are going to stay in Philadelphia and you want the wow-effect, the... More 

Helpful?
Thank Joseph G
Seattle, Washington
Level Contributor
115 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The outside is difficult to tell that you have arrived at the hotel as the hotel is in an old bank building. Entering and looking around you realize you are not in a usually hotel lobby. The marble of columns surrounding the perimeter are stunning and then raising your eye you see the huge dome above. The lobby bar is... More 

Helpful?
Thank Penta-Seattle
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A newly renovated neoclassical hotel set in a century-old landmark bank in downtown Philadelphia. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. ... more   less 

Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102-2500
Location: United States > Pennsylvania > Philadelphia
Price Range: $335 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia
Hotel Style:
#8 Spa Hotel in Philadelphia
#18 Luxury Hotel in Philadelphia
#29 Business Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
#40 Family Hotel in Philadelphia
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