The Ritz-Carlton, Philadelphia

The Ritz-Carlton, Philadelphia

Traveler (816)
Junior Suite - Bathroom
Room & Suite (431)
The Private Dining Room at Aqimero
Dining (67)

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About

4.0
#47 of 93 hotels in Philadelphia
Location
4.7
Cleanliness
4.4
Service
4.3
Value
3.8
The Ritz-Carlton, Philadelphia is housed within the walls of a magnificent neoclassical bank building that dates back to 1908. The past is perfectly preserved with inspirations from this classic architecture seen in the luxury hotel rooms, grand meeting spaces and an elegant 30th floor Club Lounge. Guests enjoy an elevated experience that celebrates local culinary and community inspirations with unparalleled personalized services.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Evening entertainment
Conference facilities
Banquet room
Valet parking
Paid private parking on-site
Paid wifi
Fitness / spa locker rooms
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Spa
Facial treatments
Makeup services
Massage
Salon
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Classic
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

10 Avenue of the Arts, Philadelphia, PA 19102-2500
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Philadelphia Intl Airport
Mercer County Airport
29.3 mi
See all flights
City Hall (Philadelphia)
2 minSEPTA
2,095Reviews17Q+A100Room tips
Traveler rating
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Detailed Reviews
Hatzlacha wrote a review Mar 2021
Virginia914 contributions423 helpful votes
3.0 of 5 bubbles
It is such a dramatic fall from the typical Ritz standards. In theory, "entirely" due to the pandemic, almost every single actual benefit of the hotel is gone. They cannot ruin the outstanding location and beautiful building + rooms. Here's what's missing: No housekeeping at all, morning or turndown. No coffee stand in the lobby in the am. No coffee maker in the room (but they will bring you some if you ask). Rooms have plastic cups in the bathroom for water, yet use glass if you get room service. Their room service breakfast is on a HIGHLY restricted menu. An omelet is on there, so we asked if we could get an egg white omelet. Was told they didn't have egg whites. [News flash... they are inside the eggs.] Shocking! The Ritz, with their magazine talking of how they go above and beyond for guests, saying they cannot alter an average omelet breakfast that (after taxes and tips) costs $35+? It's ridiculous. Their club lounge is closed too. Cannot figure out how to have food in there yet just keep guests in the space to a minimum. So, bottom line, near epic-fail on Ritz amenities. Courtyard at least has drinking glasses in the bathroom.
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Date of stay: March 2021
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leonard Buckley, General Manager at The Ritz-Carlton, Philadelphia
Responded Mar 24, 2021
Good Day, Thank you for taking the time to provide us honest feedback on your recent visit. It is only through such information that we can improve. We are working diligently to bring things back to pre-COVID days and will hopefully get there soon. If you would like to discuss these matters personally please call the hotel and ask to be extended to the Executive Office. Thank you!
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S.B.UM wrote a review Jan 2023
42 contributions33 helpful votes
3.0 of 5 bubbles
I would start by stating I concur with previous reviews around this hotel not being to “Ritz”standards would be spot on. Upon check in valet was attentive however there was no inquiry to assist with luggage and he certainly didn’t point us in the right direction towards the lobby check in. We were underwhelmed upon entering the hotel having no door man open the door and no one to show us to the front desk. Upon arriving at the front desk it was very transactional. While I was thanked for being a gold elite it was a typical courtyard Marriott experience-nothing more. There were no details like “what brings you in, would you like a water, concierge is located here, etc..” we book the Ritz because of the details in which this hotel lacked. The lobby was beautiful as everyone has mentioned in the reviews but note that 1/3 is the restaurant, 2/3 is the bar/restaurant which truly leaves a lobby the size of your master bedroom for check in and waiting for your guests/valet. Very tight, very uncomfortable when checking in/out with more than one person present.

When we went out to dinner we requested through the mobile app some extra pillows and towels where there was a prompt written response but 2.5 HRS later when we got back we had to follow up as no one ever followed through with the request.

While the rooms are in need of a refresh I didn’t find them to be as visibly dated as the reviews suggested, they were clean and sufficient but nothing above a 4 star hotel.

Be advised, while every room states to have a separate tub and shower when booking, not every room has this. Another note, the valet ticket says to allow 15-30min for your vehicle. We failed to read this and weren’t notified. Of course, no offer of a beverage while we waited as would be the case in other properties. Even sitting in the “lobby bar” no one came up to us.

We were surprised to have never received turn down service. No bedside chocolate or water before we retired for the evening- the details that keep us booking stays at the Ritz.

Room service was good but very quick to say “we don’t have this” “if we have this we will bring it” versus going the extra mile…

The spa was disappointing. Entering both men’s and women’s locker room was the remnants of a busy day with garbage and wrappings throughout. The relaxation room had used champagne glasses, and while my wife was offered a drink I wasn’t offered anything. The massage was hand and stone quality but Ritz price. Decent not great. A bowl of mints are the only thing offered in the relaxation lounge vs. the normal Ritz compliments. Granted this space is rented out by the spa but to be in the ritz there should be standards that follow.

All in all the name is there but the details are not. An average Marriott stay, not a very good or great stay.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Jan 23, 2023
Good Day Trek787813, Thank you for your honest feedback regarding your recent stay with us. I truly apologize that we didn't live up to expectations. Your comfort and satisfaction is very important to us and we appreciate you choosing the Ritz-Carlton Philadelphia. Your feedback has been forwarded to the hotel leadership team so that we can further review the issues you experienced and ensure these are addressed.
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Adrian D wrote a review May 2021
Salt Lake City, Utah35 contributions42 helpful votes
3.0 of 5 bubbles
The WiFi is incredibly slow, I’m talking dial-up speeds. 1-2 MBPS. This may be the slowest WiFi I’ve had at a hotel in the last few years, and frankly this is unacceptable for a hotel that costs this much. No zoom calls, no streaming video, and slow email and browser use. I called the front desk and told them the internet is incredibly slow, and they were not helpful at all.

I have one more night here unfortunately, and after this experience, I would never stay here again.

That being said, the service has been great. Everyone is super friendly and accommodating, but slow WiFi is kind of a deal breaker for me.
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Date of stay: May 2021
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: 15th floor and up provide pretty great views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leonard Buckley, General Manager at The Ritz-Carlton, Philadelphia
Responded May 25, 2021
Good day, Thank you for taking the time to provide us this feedback. I am truly sorry to here that our Wifi caused you such inconvenience during your stay. We would like to discuss this with you personally. If you can, please give us a call and ask for our Executive Office. Thank you again.
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oceanaires wrote a review Feb 2020
Los Angeles, California115 contributions15 helpful votes
+1
2.0 of 5 bubbles
Currently staying here and just checked in late after a long day of traveling so there’s no time to find another hotel...the poor reviews seem to be true. Front desk was very kind and the doorman/valet was also very helpful but this hotel is far from 5 stars! Having stayed at numerous RC properties and specifically club level rooms, I’m glad we did not upgrade to a club room and decided to use points for this stay. Room we booked indicated a deluxe city view with shower/tub and we walk into a room with only a shower?! I was looking forward to taking a bath after a long day of travel and would have booked another hotel if I had known this room lacked a bathtub. Called the front desk and they blame the website not being updated properly and that the room I’m staying is not actually a “deluxe” room per the website booking. I will be talking to the manager in the morning about the level of dissatisfaction I have never previously encountered at a Ritz property.

The pros are the lovely views and location but even on the 14th floor, we can hear the street noise. I’m not sure how this room can qualify as an upgrade for a titanium elite member. See photos for yourself of the much needed makeover this Ritz needs. Chipped bathroom door, chipped vanity, chipped mirror, crack in wall, sloppily made bed, scratched thermostat, etc. Also this room was advertised for $545 if I hadn’t used my points.

I wanted to stay here for myself to see if the reviews were true or not. I am looking forward to exploring historic Philadelphia tomorrow but I really doubt I would choose this property again.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LeonardB1007, Manager at The Ritz-Carlton, Philadelphia
Responded Feb 17, 2020
Good Day, Thank you for taking time to provide feedback on your recent visit. If you would be so kind as to call us and ask to speak to the Executive Assistant Manager of Rooms, we would like to personally speak with you about this matter. Thank you.
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Philly Traveler wrote a review May 2021
1 contribution1 helpful vote
2.0 of 5 bubbles
The hotel costs $600 per night yet you cannot get anything to eat after 10:00. Nor can you get anything to drink after 10:30. That includes room service. It is absurd. They should have more food and drink options and they should serve food and drinks later like other high end hotels.
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Date of stay: May 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded May 22, 2021
Good day Philly19103, Thank you for your honest feedback regarding your recent stay with us. Currently there is a 10pm cap on all indoor restaurants and bars due to the city ordinance. With the city reopening for business on June 11 we are hoping the restrictions on indoor dining will lift. Hopefully we get the chance to welcome you back soon.
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Liudmila K wrote a review Feb 2020
2 contributions2 helpful votes
1.0 of 5 bubbles
Servers up sell on a drinks without letting customers know. Margarita for $12 became $20+ without waiter telling about it. Extremely dissatisfied. Definitely won’t be back. Better options around than paying 20 dollars for a margarita
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LeonardB1007, General Manager at The Ritz-Carlton, Philadelphia
Responded Feb 24, 2020
Good Day, Thank you for taking the time to give feedback on your recent visit to Aqimero. I have let the Leaders of the restaurant and bar know your concerns. If you would like to discuss further please give us a call and ask to be extended Director of Operations for Aqimero. Thank you.
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cathy wrote a review Jun 2022
Los Angeles, California2 contributions1 helpful vote
2.0 of 5 bubbles
The Ritz Carlton Philadelphia has a beautiful lobby. Unfortunately, that’s the 2 stars. I left off the other 3 stars for the absolutely horrible housekeeping. I would rather have not had any housekeeping at all (to just not have someone in my room at all). First of all, I booked this room on American Express Platinum’s Fine Hotels and Resorts, which I always expect to be top-notch. Our first night there, we came home from dinner at 8pm only to find housekeeping in our room. So we had to go downstairs and buy something in order to sit in the lobby. The second day, I asked for housekeeping to come as we were leaving for dinner at 6pm (mind you, the first time I called guest services, there was no answer). I called again, and the person who answered the phone was dismissive of my request, though he said he would try to get someone to come service the room. We got back at 10pm, and no one had come to the room AT ALL. When i called guest services, they said they were sorry and could someone come to change the sheets and towels. I declined. I was tired and didn’t want to have to wait for someone. The next day, someone came to make up the room, but when we got back there was still toothpaste on the sink and doughnut crumbs on the nightstand. They literally made the beds and left. When I checked out, they never showed me the bill. They just said there were no additional charges. I guess I could have asked for it but I had to catch a train. I left for NYC with a bad taste in my mouth from the cold staff and now I’m at the W Union Square in NYC. Wow, what a huge difference. Smiles everywhere, friendly doormen and housekeeping that actually shows up.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Jun 26, 2022
Good Day GoPlaces26834502102, Thank you for your honest feedback regarding your recent stay at the Ritz-Carlton Philadelphia. I truly apologize that we fell short of expectations. Your comfort and satisfaction is very important to us and we appreciate you choosing our property. Your feedback has been communicated to the various department leaders so we can ensure the issues you experienced are looked into further and addressed.
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devingriffin7 wrote a review Mar 2020
Wayne, Pennsylvania28 contributions22 helpful votes
1.0 of 5 bubbles
This hotel shouldn’t be allowed to be called a ritz Carlton. When you walk into a luxury hotel you should be whisked away from the busy world outside of it. At the ritz philly you are greater by the horrid perfumed and a non functional design and a staff who doesn’t care.

The front desk is hidden under the stairs so you can’t see it and if forms a line into a pillar. The staff has no Marriott loyalty recognition (I’ve stayed here twice unfortunately both as a platinum member and didn’t even get a thank you for being a member) and I swear gave us a queen room when we ordered a king. I even called them out of it and they brushed it off.

Despite all these issues - I had ordered a bottle of champagne the day before with the hotel to be in the room when we arrived for my wife’s birthday. I didn’t really expect it to be there right away but maybe within Hour. 6 hours and five fun calls later they showed up and brought cake and roses which i didn’t order and then Charged me for them. I was so fed up with it that I didn’t care to argue with the manager anymore.

Marriot should redo this whole place and open st Regis in phill which is a brand who actually knows luxury.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LeonardB1007, General Manager at The Ritz-Carlton, Philadelphia
Responded Mar 6, 2020
Good Day, Thank you for you feedback. We prefer to speak with you personally on this manner. Please give us a call and ask for the Front of House Leader. Thank you.
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Niall B wrote a review Nov 2022
Durango, Colorado3 contributions2 helpful votes
1.0 of 5 bubbles
The one redeeming aspect of this property and or my room was the view. You do not want to be at this property, unless you have no other options in the area. Everything was a sliding scale of disappointment. In addition, I sent management a direct email after my stay and received not one word back. I am a Marriott Bonvoy member but seriously no longer think there is any value. Why stay loyal to a company that puts you in this property, at this cost. I am truly interested in knowing hearing from Marriott about what aspects of this property make it worthy of a Ritz Carlton name?
I should just note this up front as it's unacceptable is a mediocre hotel, let alone the Ritz: there was a significant amount of black mold in my shower. It was lining all three of the interior walls of the shower. Lobby is crowded, unwelcoming, and generally just serves as a restaurant. Rooms are tired, draperies, bedding etc. There was a q-tip on the ground just outside of my room for two-days straight. Not mine, and even after setting my room service tray for collection, directly next to the q-tip, nobody picked it up when my tray was collected.
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Date of stay: October 2022
2.0 of 5 bubblesRooms
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carribeandreams wrote a review Nov 2021
Washington DC, District of Columbia153 contributions106 helpful votes
3.0 of 5 bubbles
We booked a one bedroom suite. As Marriott Ambassador Elite members we were told that we had a complimentary upgrade to Club Access Level and our reservation in fact stated that our room benefits included access to the Club. However we were not given access to the club level and had the same exact category of room that was originally booked. When asked about access we were told we had to pay an additional $150.00.

When we pointed this out to the front desk they the tried to say we booked a jr suite and been upgraded to a one bedroom. The hotel does not even have jr suites. I explained that we had in fact booked a one bedroom suites and was still in a one bedroom suite. He then lied again and said that our first room was smaller because it was on a lower floor than the current room. All one bedroom suites are the same size according to the website and span all floors. He became very rude and short with us so we gave up.

Further the room HVAC vents had mold growing and the “upgraded room” was directly behind the elevators. So we had the pleasure of listening to the elevators go up and down ALL night.

Very disappointed in the deceptive practice and rude front desk staff.

Otherwise the room was decent. The bell hop was amazing, housekeeping and in room dining were okay. Location is great. Lobby is beautiful. But will not be back due to BS of the front desk staff.
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Date of stay: November 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Nov 8, 2021
Good day carribeandreams, Thank you for your honest feedback regarding your recent stay with us. I apologize about the situations you experienced. On the website we have two different suites listed, the suite on a lower floor and a city-hall view suite. Typically the suites on the lower floor are also called our junior suites because they are smaller than the rest of our suites. I apologize about the confusion. Also at Ritz-Carltons the club level is not included as an amenity, for our Elite guests we have offered it as a discounted rate. We have communicated your feedback to the various hotel leadership teams to ensure the issues you experienced are investigated and addressed.
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2toots asked a question Dec 2019
Kingston, New York1,327 contribution228 helpful votes
Is there a tv in the Club Lounge?
Answer from 2toots
Kingston, New York1,327 contribution228 helpful votes
By the way, there is no tv, just a computer....and this is a very small lounge.
Nicole M asked a question Jan 2018
12 contributions
Do the San Francisco Giants stay here?
Answer from KayeH_JA
Union, United States2 contributions
I have no idea
Hockey asked a question Sep 2017
Pennsylvania50 contributions26 helpful votes
Does the Ritz offer parking? If so, how much per day?
Answer from AllanNCynthia
Long Island, New York249 contributions81 helpful votes
It's about $50 per day. Sometimes you can have it included as part of a package deal
Mike L wrote a tip May 19
Stone, United Kingdom724 contributions143 helpful votes
5.0 of 5 bubbles
"The Club team are flawless?"
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jeff b wrote a tip May 16
1 contribution
2.0 of 5 bubbles
"Too many other great hotels. Avoid this one"
Read full review
Picardnj wrote a tip Mar 2024
53 contributions51 helpful votes
1.0 of 5 bubbles
"Avoid the property."
Read full review
Vickie T wrote a tip Mar 2024
Arlington, Virginia30 contributions35 helpful votes
5.0 of 5 bubbles
"Great location for touring the city, dining and shopping."
Read full review
Andrea S wrote a tip Aug 2023
Miami Beach120 contributions55 helpful votes
5.0 of 5 bubbles
"Try to get a room away from the elevator. Lounge access worth it."
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Not the right property for you?
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PRICE RANGE
$365 - $550 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton philadelphia hotel philadelphia, philadelphia ritz carlton, ritz philadelphia
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
299
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE RITZ-CARLTON, PHILADELPHIA - Updated 2024

Frequently Asked Questions about The Ritz-Carlton, Philadelphia
Which popular attractions are close to The Ritz-Carlton, Philadelphia?
Nearby attractions include Amazing Escape Room (0.2 miles), Escape the Room Philly (0.2 miles), and Pennsylvania Academy of the Fine Arts (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, Philadelphia?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and a spa.
Which room amenities are available at The Ritz-Carlton, Philadelphia?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Ritz-Carlton, Philadelphia?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at The Ritz-Carlton, Philadelphia?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Philadelphia?
Conveniently located restaurants include The Wayward, Beiler's Bakery, and Hershel's East Side Deli.
Are there opportunities to exercise at The Ritz-Carlton, Philadelphia?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Is The Ritz-Carlton, Philadelphia located near the city center?
Yes, it is 0.07 miles away from the center of Philadelphia.
Are any cleaning services offered at The Ritz-Carlton, Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Philadelphia offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Ritz-Carlton, Philadelphia?
Many travelers enjoy visiting Battleship New Jersey (1.8 miles), Independence National Historical Park (1.0 miles), and Independence Hall (0.8 miles).
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