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The Ritz-Carlton, Philadelphia

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1,350 Reviews from our TripAdvisor Community

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Showing 1,326: English reviews
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New York City, New York
Reviewed 2 days ago NEW

Exceptional service and dining! The front desk/check-in experience was fast and very friendly; the view from my room was exquisite, and the in-room dining was absolutely amazing. The lobby is quite a sight to behold!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank MATTHEW S
Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

I was disappointed by this property and the team that make it operate and function. I write these qualified comments because, only a few days earlier, I was at a peer Ritz property in White Plains. I first start with the rooms -- tiny. Outside of the bathroom, there is little space. Be careful where you walk. Second, if you...

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Helpful?
Thank annenorman
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear annenorman, Thank you for sharing your candid feedback regarding our recent stay. I welcome further conversation. Please call me at 215-523-8240. Warm regards, DA

North Andover, Massachusetts
Reviewed 3 days ago NEW

This was my second stay at Philadelphia's Ritz. The first time I only had one night and didn't get to take advantage of all it had to offer. This time, it was positively magical. It's probably my favorite lobby of any hotel in the world. The Waldorf in NYC and in Edinburgh are possible exceptions, but I think this one...

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Helpful?
Thank aaronclark
New York City, New York
Reviewed 3 days ago NEW

The room and view is very nice but not worth it. For a 5 star hotel, I didn't feel I received 5 star service. I stayed in a one bedroom suite with my husband and 16 month old. The hot water wasn't working for a couple hours which was a huge inconvenience. The room was located right next to the...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Hiusai W
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Hiusai W, Thank you for being our recent guest and for sharing your feedback. I am sorry for the inconvenience during the temporary shut off last week. All repairs were made during that time. With regards to your other comments, I thank you for your honesty. Please feel free to call me at 215-523-8240 if you wish to speak further....

Macomb, United States
Reviewed 4 days ago NEW

Don't waste your money at this hotel, dirty and old. The club isn't the greatest either, breakfast was the only meal with quality food. If you only want the cocktails in the evening then it is worth the cost.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank J165JRdonnap
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear J165JRdonnap, I thank you for being our recent guest. I would love the chance to speak with you further as it is my commitment to our guests to ensure you leave the hotel with fond memories and the desire to return. Please call me any time at 215-523-8000. Warm regards, DA

Reading, Pennsylvania
Reviewed 6 days ago NEW

In Philly for a volleyball tournament. Decided to stay at the Ritz the past weekend It certainly lived up to its name and reputation. Very convenient location to everything. We had a Great time and would recommend to all!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank V6282IQamyf
Alexandria, United States
Reviewed 1 week ago NEW

EVERYONE we came in contact with was personable and professional. From the greeting by the doorman when we drove up until we left, the staff could not have been more helpful and eager to please. The room was terrific (City Hall view on the 8th floor) and all the hotel services were prompt and easy to access. Room service was...

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Helpful?
Thank Charles N
Southbury, United States
Reviewed 1 week ago NEW

Although the building is rich in history and marble, the guest rooms and amenities did not justify the extravagant price. The staff was friendly enough. The food was pretty good. The restaurant was a bit disorganized. The rooms were ok, the bathrooms ok, the beds were comfortable feather beds and the sheets were very soft. The towels were large and...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank jennifersP4627AP
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear jennifersP4627AP, It is wonderful to know that you were a recent guest of ours and thank you for taking the time to share your experience. I am happy to find that you enjoyed your guestroom and amenities offered. However, it is clear that you did not leave our hotel feeling the way I hope you will, and for that...

Carlisle, United States
Reviewed 1 week ago NEW

Noisy, terrible service and not at all representative of a Ritz-Carlton property. The staff is inattentive and lacking in the most basic courtesies. I felt as if I were staying at some off-brand inexpensive motel during spring break.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank U3404AEpaulh
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear U3404AEpaulh, I hope this message finds you well and thank you for being our recent guest. I am sorry to hear of the experience you had. We are committed to providing only the best possible facilities and services and it is clear that we did not deliver on our promise. Please accept my sincere apologies. I would like the...

New York, United States
Reviewed 1 week ago NEW

Only stayed for a weekend night with family, very kid friendly. Most of the club lounge staff were friendly, except one lady who was busy during breakfast time and she refused to check my late check-out request. We were managed to get a late check-out by calling guest service without any problem. Overall a very happy experience. Will definitely stay...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank yunxiaol2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A newly renovated neoclassical hotel set in a century-old landmark bank in downtown Philadelphia. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. ... more   less 

Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102-2500
Location: United States > Pennsylvania > Philadelphia
Price Range: $346 - $740 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia
Hotel Style:
#6 Spa Hotel in Philadelphia
#13 Luxury Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
#29 Business Hotel in Philadelphia
#40 Family Hotel in Philadelphia
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Philadelphia staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If using a GPS, enter 10 South Broad; the other address will cause you to drive in circles.”
annenorman, 3 days ago | Read review
“Get a City Hall view”
charlesn242, 1 week ago | Read review
“City hall views are excellent”
WorldtravellerKNH, 1 week ago | Read review
“High Floor”
D858IUbrians, 1 week ago | Read review
“01 and 02 series have excellent views, are sunny and can convert into a suite.”
nibusamuel, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question