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Room & Suite (430)
Dining (68)
About
#48 of 97 hotels in Philadelphia
Location
4.7
Cleanliness
4.4
Service
4.3
Value
3.8
The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. A renovated neoclassical luxury hotel set in a century-old landmark bank in downtown Philadelphia, Pennsylvania. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. After an exciting day, retire to your spacious room or suite featuring Nespresso machines, Philadelphia or City Hall views and 49-inch flat-screen HD TVs.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Evening entertainment
Conference facilities
Banquet room
Paid private parking on-site
Paid wifi
Sauna
Breakfast available
Breakfast in the room
Meeting rooms
Spa
Facial treatments
Makeup services
Massage
Salon
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
312Restaurantswithin 0.3 miles
84Attractionswithin 0.3 miles
Contact
10 Avenue of the Arts, Philadelphia, PA 19102-2500
Getting there
City Hall (Philadelphia)SEPTA2 min
15th StSEPTA3 min
Rental CarsSee rental cars from $33/day
2065Reviews17Q+A100Room tips
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Have stayed here several times. I am ALWAYS disappointed. This hotel is dated and has poor noise control. You can hear people in the halls and outside at all hours. The rooms are small and cramped - not the normal luxurious Ritz standard. I also had a strange incident where I came back to my room and it was clear that someone had been there - they left their take out containers in my room. When I alerted the staff, they didn’t seem concerned and didn’t even understand what I was describing. When I’m in Philly, I try to avoid this hotel.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded 1 week ago
Good Day northeasttraveler3, I apologize that your stay with us fell short of expectations. Your comfort and satisfaction is very important to us and we appreciate you staying at the Ritz-Carlton. We have forwarded your feedback to the hotel leadership team to ensure the issues you experienced are looked into further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Currently staying here. Ice machine on floors eleven and twelve are both out of service. This hotel is too expensive for their ice machines to be broken. It took three calls to the front desk “where is the ice machine?”, “that ice machine is broken and I couldn’t find one on the floor below,” “ice machine on floor twelve is broken too,” and then they sent up ice but that took about twenty minutes.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded 4 weeks ago
Good Day rebeccas51, Thank you for your feedback about your current stay and I truly apologize about the inconvenience. I have forwarded your feedback to my engineering leadership team so that they can address and resolve the issue.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has problems and is not up to Ritz Carlton standards. First the rooms. Very small. Bedroom so small there was no room for a bedside table so my glasses, water, phone etc. had to go on the floor beside the bed. Our suite, at $700+, didn't have a refrigerator. We had to wait two hours to get one delivered, and it was not in good condition. The bathroom had no counter space for our toiletries and my shaving kit. Shower the size of a phone booth but a big, unused tub wasting most of the space. No lighting at all near the desk area. The elevators remain a problem because staff and guests use the same ones. So the elevators are constantly stopping as staff get on and off making deliveries. Ice machine on our floor out of order, so we had to get ice from room service, which took too much time. We went to watch the Super Bowl but the sound and video were 20 seconds out of sync in the bar area and the sound quality was terrible. The average Courtyard is a better hotel.…
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Date of stay: February 2023
Value
Cleanliness
Service
Room Tip: Get a low floor to avoid elevator delays
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Feb 14, 2023
Good Day soverholt, Thank you for your review of your recent stay at the Ritz-Carlton Philadelphia. We truly appreciate your feedback and I apologize that your stay fell short of expectations. We have shared your feedback with the hotel leadership team so that we can further investigate the issues during your stay and ensure they are corrected.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A special,historic building. The staff looks after you. Worth the stay. I found the whole experience enjoyable. Room service was just fine. Front desk was helpful and friendly. My needs were attended to. I ordered room service in the lobby, everyone was great. Morning coffee in the lobby was wonderful.
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I would start by stating I concur with previous reviews around this hotel not being to “Ritz”standards would be spot on. Upon check in valet was attentive however there was no inquiry to assist with luggage and he certainly didn’t point us in the right direction towards the lobby check in. We were underwhelmed upon entering the hotel having no door man open the door and no one to show us to the front desk. Upon arriving at the front desk it was very transactional. While I was thanked for being a gold elite it was a typical courtyard Marriott experience-nothing more. There were no details like “what brings you in, would you like a water, concierge is located here, etc..” we book the Ritz because of the details in which this hotel lacked. The lobby was beautiful as everyone has mentioned in the reviews but note that 1/3 is the restaurant, 2/3 is the bar/restaurant which truly leaves a lobby the size of your master bedroom for check in and waiting for your guests/valet. Very tight, very uncomfortable when checking in/out with more than one person present. When we went out to dinner we requested through the mobile app some extra pillows and towels where there was a prompt written response but 2.5 HRS later when we got back we had to follow up as no one ever followed through with the request. While the rooms are in need of a refresh I didn’t find them to be as visibly dated as the reviews suggested, they were clean and sufficient but nothing above a 4 star hotel. Be advised, while every room states to have a separate tub and shower when booking, not every room has this. Another note, the valet ticket says to allow 15-30min for your vehicle. We failed to read this and weren’t notified. Of course, no offer of a beverage while we waited as would be the case in other properties. Even sitting in the “lobby bar” no one came up to us. We were surprised to have never received turn down service. No bedside chocolate or water before we retired for the evening- the details that keep us booking stays at the Ritz. Room service was good but very quick to say “we don’t have this” “if we have this we will bring it” versus going the extra mile… The spa was disappointing. Entering both men’s and women’s locker room was the remnants of a busy day with garbage and wrappings throughout. The relaxation room had used champagne glasses, and while my wife was offered a drink I wasn’t offered anything. The massage was hand and stone quality but Ritz price. Decent not great. A bowl of mints are the only thing offered in the relaxation lounge vs. the normal Ritz compliments. Granted this space is rented out by the spa but to be in the ritz there should be standards that follow. All in all the name is there but the details are not. An average Marriott stay, not a very good or great stay.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Jan 23, 2023
Good Day Trek787813, Thank you for your honest feedback regarding your recent stay with us. I truly apologize that we didn't live up to expectations. Your comfort and satisfaction is very important to us and we appreciate you choosing the Ritz-Carlton Philadelphia. Your feedback has been forwarded to the hotel leadership team so that we can further review the issues you experienced and ensure these are addressed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a great experience overall at the Ritz in Philadelphia. We were there over the Christmas break and the hotel itself is striking. It’s an old bank building with gorgeous high ceilings and a beautiful lobby. There is a bar and restaurant in the lobby - and while we weren’t overly impressed with the service there, the breakfast, specialty coffees and cocktails were amazing. I had the best lattes and yogurt plate ever - and having it there in the lobby, early in the morning, in an oversized plush chair by myself was such a treat! The room itself wasn’t special but we had a nice view of City Hall - and the bathroom was surprisingly large and luxurious. City Hall is very pretty at Christmas time - there’s a light show and a carousel as well as a Christmas market and ice skating rink in Dilworth Park. We did not park on site because much cheaper public parking is available close by. The location is great - we walked everywhere with ease and felt very safe. The staff at the hotel was so incredibly accommodating and friendly; I left my cell phone in the lobby and they were so helpful; found it and stashed it away safely until we returned from our outing. Many restaurants nearby - recommend Ocean Prime for a high end steak and seafood dinner and Cleavers for the best cheesesteaks! We also walked to Reading Terminal which was amazing and we found the best little cheese shop there for NYE goodies. There is so much to do and see just minutes away from the hotel. We will definitely be back.…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had come in with low expectations having seen the reviews, but thought surely a Ritz could not be as disappointing as the reviews suggested - unfortunately, they were all correct. There's much better in Philly at an equal or less price point. The bones of the hotel are good - the room sizes are good and the lobby is gorgeous, but everything else is tired or neglected. My room was large and had potential, but I walked into a room with a sloppily made, extremely wrinkled bed and knobs (plural!) missing from furniture. Stylistically, it was more like a dated Westin or Sheraton than a major city Ritz. Daily housekeeping is limited to throwing said extremely wrinkly sheets onto the bed. Not that anyone really uses a hotel phone anymore, but this room had three - unfortunately only the one in the bathroom worked. The iron was also broken. There's also lots of COVID-era cost-cutting that's been kept in place. The fitness center is closed for over half of the day due to "deep cleaning." I love cleanliness, but then again, my own room was barely cleaned and most hotels are back to 24/7 access. In-room dining is similarly scaled back, and has an uninventive menu compared to other Ritz/equivalent hotels. Housekeeping was, as mentioned before, non-existent. …
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Date of stay: November 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Dec 24, 2022
Good Day skymedallian, Thank you for your feedback regarding your recent stay at the Ritz-Carlton Philadelphia. We truly apologize that your stay fell short of expectations. Your comfort and satisfaction is very important to us and we appreciate you staying with us. We have forwarded your feedback to the hotel leadership team so that the issues you experienced are reviewed and addressed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We used Amex credits to stay at the Ritz Carlton in Philadelphia and it was a great experience! We checked in at 12:00 and got upgraded, used the $100 credit at the bar (although I appreciated that it could be used for the valet), and got breakfast and a late check out. Also received this box of chocolates in the room. Staff was very friendly all around and the location was great for this time of year as we were right across from the holiday market and the lobby lights played Christmas movies. Would recommend
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The one redeeming aspect of this property and or my room was the view. You do not want to be at this property, unless you have no other options in the area. Everything was a sliding scale of disappointment. In addition, I sent management a direct email after my stay and received not one word back. I am a Marriott Bonvoy member but seriously no longer think there is any value. Why stay loyal to a company that puts you in this property, at this cost. I am truly interested in knowing hearing from Marriott about what aspects of this property make it worthy of a Ritz Carlton name? I should just note this up front as it's unacceptable is a mediocre hotel, let alone the Ritz: there was a significant amount of black mold in my shower. It was lining all three of the interior walls of the shower. Lobby is crowded, unwelcoming, and generally just serves as a restaurant. Rooms are tired, draperies, bedding etc. There was a q-tip on the ground just outside of my room for two-days straight. Not mine, and even after setting my room service tray for collection, directly next to the q-tip, nobody picked it up when my tray was collected.…
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Date of stay: October 2022Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
If you come to Philadelphia, don’t stay at the dilapidated Ritz Carlton. 1) I arrived via car - the valet did not help me with my bags. 2) Dinner - horribly understaffed. My children were near tears after waiting 90 minutes for pasta. 3) Room Service - Beyond unfriendly. “No way” they can deliver room service at 6:30am. Even though the actual room service menu says “Delivery service begins at 6:30 am.” This place is a shambles. Stay at the Four Seasons instead.
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Date of stay: November 2022
Location
Service
Sleep Quality
Room Tip: Call the Four Seasons
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Nov 19, 2022
Good Day S8603KXcameronm, Thank your feedback regarding your recent stay with us and I apologize that we fell short of standards. Your comfort and satisfaction is very important to us and we will address the issues you experienced to ensure that the services we provide continue to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$441 - $555 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton philadelphia hotel philadelphia, philadelphia ritz carlton, ritz philadelphia
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
299
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Frequently Asked Questions about The Ritz-Carlton, Philadelphia
Which popular attractions are close to The Ritz-Carlton, Philadelphia?
Nearby attractions include Amazing Escape Room (0.2 miles), Kimmel Center for the Performing Arts (0.3 miles), and Escape the Room Philly (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Philadelphia?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and a spa.
Which room amenities are available at The Ritz-Carlton, Philadelphia?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, Philadelphia?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Ritz-Carlton, Philadelphia?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Philadelphia?
Conveniently located restaurants include Reading Terminal Market, The Original Turkey, and Hershel's East Side Deli.
Are there opportunities to exercise at The Ritz-Carlton, Philadelphia?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Ritz-Carlton, Philadelphia located near the city center?
Yes, it is 0.08 miles away from the center of Philadelphia.
Are any cleaning services offered at The Ritz-Carlton, Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Philadelphia offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Ritz-Carlton, Philadelphia?
Many travelers enjoy visiting Cathedral Basilica of Saints Peter and Paul (0.5 miles), Battleship New Jersey (1.9 miles), and Independence National Historical Park (1.0 miles).