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The Ritz-Carlton, Philadelphia

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10 Avenue of the Arts, Philadelphia, PA 19102-2500
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (717)
Room & Suite (302)
Dining (57)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Philadelphia
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 95 hotels in Philadelphia
Location
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Value
A newly renovated neoclassical luxury hotel set in a century-old landmark bank in downtown Philadelphia, Pennsylvania. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures.
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Full view
Property amenities
Paid private parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Parking
Paid wifi
Sauna
Restaurant
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand movies
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
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Matthew wrote a review Yesterday
1 contribution
I've stayed at other Ritz Carlton properties and I'm usually impressed. This hotel is not up to the standards of those other properties. Pluses: -great central location right across from City Hall, very convenient -beautiful neoclassical building -my room had an amazing view of City Hall -the staff was attentive and helpful in my limited interactions with them Minuses: -the property is tired and need of a renovation. Worn carpet, drapes, and furniture in the room, scratched up doors in the bathroom. Beat up wood paneled elevators. The public areas have the feel of 30th Street station dressed up as a luxury hotel. -I have stayed at other luxury hotels that have re-opened during the COVID-19 pandemic. Everyone is trying their best to adapt to the times, but this hotel missed the mark. -One of the entrances was closed - fine - but you think they could do better than taping sloppy printed signs on the door. In-restaurant and in-room dining is open with reduced hours. I get that. But when I checked in, I was told that in-room dining would be available until 10pm (it was a Sunday night). But the very confusing set of literature I received at check in gave conflicting information - one sheet said there was in-room dining available daily and another said it was only available Tuesday through Saturday. I called around 8pm and the phone rang off the hook. I ended up ordering Chinese food delivery instead. Similarly, I checked the confusing literature the next morning (Monday) and saw that breakfast was available Tuesday-Friday. I called anyway and was able to get breakfast. Breakfast arrived promptly and was good. -No glassware or any other cups in the room mini-bar. I poured myself a drink in the little cups they provide in the bathroom. I don't know if this is related to coronavirus or standard. -No beer available in the minibar. In summary, this was a disappointing stay. This hotel is in need of a refresh and should probably be rebranded as a mainline Marriott after its next renovation. I will be staying at the Rittenhouse or Four Seasons next time I am in Philadelphia and I will certainly be doing my due diligence on other Ritz Carlton locations in the future.
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Date of stay: September 2020
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stilettonyc wrote a review Sep 10
New York City, New York14 contributions4 helpful votes
I understand its COVID but there are many changes the property made that they blamed on the gov't. For example, taking away glassware, real napkins, plates and silverware. While I still don't understand taking away room service, when its easy enough to deliver a full room service experience safely, i.e. wearing a mask, taking away the wine opener, glasses and replacing it with plastic cups in the room, makes me question this property as a luxury brand in the Marriott portfolio. This property blames the gov't mandates for the reason why things are gone. The Four Seasons have a full service experience from their restaurant Vernick Fish. Amazing! I can't stand liars. Also, what ever happened to the green initiative they were pushing? I guess they aren't so green after all. You want me to pay more for disposable take out from the average restaurant ? You want to charge Ritz prices and give me a select service experience? No thanks. I emailed the GM and got no response. They should lose their flag. I would rather stay at a Hampton Inn or Marriott Courtyard because at least I don't expect much. This Ritz disappoints in a big way. They are probably owned by a REIT and while I understand cost cutting measures, there are ways to be innovative and not sacrifice the customer service experience. The Ritz Philly is an average experience, average property for what is supposed to be the luxury brand in the Marriott portfolio.
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Date of stay: July 2020
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Trip type: Traveled on business
Room Tip: Don't bother to stay here.
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Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded 2 weeks ago
Good Day stilettonyc, Thank you for taking the time to share your feedback. I am very disappointed to read of your experience. Your comfort and satisfaction is very important to us. I assure you that all of our amenities are currently open and operational. Our restaurant is open for in-restaurant dining as of Tuesday, per Philadelphia guidelines. They will also deliver the food to the room if requested. Our spa and fitness center are also open with limited hours. I assure you that all of the changes that were made are to keep our staff and guests as safe as possible. Thank you for staying with us during these difficult times and I hope we are able to welcome you back again to regain our faith in our hotel.
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Boris E wrote a review Aug 2020
Harrisonburg, Virginia602 contributions106 helpful votes
The Ritz-Carlton, Philadelphia has been one of those hotels that I have visited regardless some of the mixed reviews found in this site, and it never disappoints. Recently, I had the opportunity to visit it in late August, and I am so glad that I did. A chance to get away from the regular routine, and being able to enjoy the comforts of such a great hotel, definitely was worth every penny from beginning to end. Upon arrival, valet parking was efficient and took care of car almost immediately. The actual price per night increased since my last stay to $60 per night, but most hotels around the area charge this amount. Check-in was quickly expedited by Jackie, and a minor door's lock incident was quickly resolved by their engineering team and front desk staff. My room was a suite looking directly at City Hall in a high floor. If you have an opportunity to book one of the guest rooms or suites with this view, it is absolutely priceless. The suite was around 700 sq. ft. and it included a great soaking tub, shower, comfortable bed and sofa, and definitely allowed anyone to disconnect and relax. Even though small dining options or snacks were available in their main restaurant downstairs during the last week in August, in-restaurant dining is supposed to return on September 1st, so hopefully it will continue as planned and future guests are able to enjoy other options. I still did not feel limited and there are many options within a walking distance. What I love about this location is that everything is centrally located to major attractions and restaurants. It is a hotel that offers the opportunity to choose what you would love to do with easy access. Finally, just one last thing to know is that you better call 20-30 minutes in advance to get your car upon wanting to check out. Even though I called 20 minutes before, there was a significant wait time to get my car. Other than such small inconvenience, the Ladies and Gentlemen of this hotel really make this hotel stand out. Special thanks to David and Jackie for going the extra mile in assisting me before and during my stay, and recognizing Marriott Bonvoy loyalty. I would highly recommend this hotel anytime and look forward to coming back in November (hopefully).
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Date of stay: August 2020
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Room Tip: Top or High Floor, Corner Room, City Hall View, Suite
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lb33wonka wrote a review Aug 2020
Redondo Beach, California1,273 contributions137 helpful votes
We came here for our anniversary and what a surprise we had. Amazing all around even with Covid restrictions. The service was Ritz all the way! I want to personally thank Jordan the manager and James at concierge for going above and beyond to make our anniversary amazing. The lobby is so breathtaking and rooms are fantastic
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Date of stay: August 2020Trip type: Traveled with family
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cboewiz wrote a review Jul 2020
Chicago, Illinois5 contributions1 helpful vote
Its not a 5 star hotel and its barely a Ritz. Agree with other bad reviews, rooms aren’t up to par, service is weak. I had to go search out a bellman and valet when we arrived. $70 for valet is ridiculous even for a downtown Ritz. Just a weak overall experience.
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Date of stay: July 2020
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PRICE RANGE
$313 - $639 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton philadelphia hotel philadelphia, philadelphia ritz carlton, ritz philadelphia
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
299
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Frequently Asked Questions about The Ritz-Carlton, Philadelphia
Which popular attractions are close to The Ritz-Carlton, Philadelphia?
Nearby attractions include Amazing Escape Room (0.2 miles), Reading Terminal Market (0.3 miles), and Kimmel Center for the Performing Arts (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, Philadelphia?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Ritz-Carlton, Philadelphia?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Ritz-Carlton, Philadelphia?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to The Ritz-Carlton, Philadelphia?
Conveniently located restaurants include Reading Terminal Market, The Original Turkey, and Hershel's East Side Deli.
Are there opportunities to exercise at The Ritz-Carlton, Philadelphia?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Ritz-Carlton, Philadelphia located near the city center?
Yes, it is 0.08 miles away from the center of Philadelphia.
Are any cleaning services offered at The Ritz-Carlton, Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Philadelphia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Philadelphia offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Ritz-Carlton, Philadelphia?
Many travelers enjoy visiting Battleship New Jersey (1.9 miles), Cathedral Basilica of Saints Peter and Paul (0.5 miles), and Independence National Historical Park (1.0 miles).