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The Ritz-Carlton, Philadelphia

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10 Avenue of the Arts, Philadelphia, PA 19102-2500
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (719)
Room & Suite (241)
Dining (61)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Philadelphia
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 95 hotels in Philadelphia
Location
Cleanliness
Service
Value
A newly renovated neoclassical luxury hotel set in a century-old landmark bank in downtown Philadelphia, Pennsylvania. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. After an exciting day, retire to your spacious room or suite featuring Nespresso machines, Philadelphia or City Hall views and 49-inch flat-screen HD TVs.
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Full view
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Conference facilities
Banquet room
Paid private parking on-site
Paid wifi
Sauna
Restaurant
Breakfast available
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand movies
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Hotel links
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1,988Reviews15Q+A100Room tips
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Popular mentions
JustAskMe_123 wrote a review Dec 2020
Mamaroneck, New York18 contributions27 helpful votes
I don't know why management or corporate is not listening to reviews and seeking to make improvement, from the Front Desk to overall customer service to the quality of the rooms. The old lobby was spectacular but their expensive "renovation" is sad with undersized furniture of poor quality and no grandeur that the space used to showcase.
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Date of stay: November 2020
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Room Tip: Go to the Four Seasons.
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1 Helpful vote
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Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded 3 weeks ago
Good Day JustAskMe_123, Thank you for taking time to provide feedback from your recent visit. Your comfort and satisfaction are very important to us and I apologize that we fell short of expectations. Your feedback has been shared with our various Leadership teams further look into your experience at our hotel. If you would like to discuss your stay further please reach out to our Executive Office. Thank you.
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Eli S wrote a review Nov 2020
Yardley, Pennsylvania7 contributions
The hotel itself is a nice hotel, in a beautiful building, but the rooms themselves were not particularly impressive themselves. The view of the city itself was nice, and I will give them credit for good COVID protocol, but I just didn't feel as wow'd as I expect at a Ritz Carlton. This could be improper expectations on my point.
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Date of stay: November 2020
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jun oh wrote a review Nov 2020
5 contributions
It is a late review but I hope it helps! There are many points for compliments but also many parts for complains. Compliments: Location is great, the staffs are friendly, the room's hardware are well designed, the room had excellent view of city hall. Complains: There was spiderweb in window..., the room service took so long that we actually took a short nap, there are some damages in hardware that would be pleasant to be repaired.
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Date of stay: June 2020
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Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded Nov 14, 2020
Good Day Icykingthebeast1007, Thank you for taking the time to share your feedback.Your comfort and satisfaction is very important to us. We appreciate both the positive and negative comments and will have our leadership teams investigate the situations that you experienced. Thank you for staying with us during these difficult times and I hope we are able to welcome you back soon.
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Wilson L wrote a review Nov 2020
New York City, New York369 contributions58 helpful votes
Lets see: (1) Front desk did not acknowledge my elite status (Liftime Titanium). (2) Phones in room did not work since people on the other end couldn't hear us. (3) Toliet kept flushing after each use. Called the front desk (see point# 2). But they got the room # wrong. (4) If it was deep cleaned during this pandemic why did we find strands of hair everywhere on the bathroom floor? At least room was very nice. And Ola at the front door was the best thing about this hotel; attentive, courteous, and wonderful to have dealt with. Definitely not a Ritz Carlton level otherwise. Disappointed.
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Date of stay: November 2020
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Response from Leonard Buckley, General Manager at The Ritz-Carlton, Philadelphia
Responded Nov 13, 2020
Good Day, Thank you for providing feedback on your recent visit. I am disappointed to hear this was your experience. We appreciate your loyalty as a Marriott Bonvoy Titanium Elite guest. We would love to discuss your room condition/cleanliness further. Please give us a call and ask to be extended to the Executive Office. We look forward to hearing from you. Thank you!
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besl1 wrote a review Oct 2020
Atlanta, Georgia9 contributions1 helpful vote
Highly recommend even during Covid. Jordan, Rose and James were superb. They bent over backwards to make everything perfect. We had a wonderful time. Best part of town- walked everywhere. We will come back!
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Date of stay: October 2020
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PRICE RANGE
$313 - $639 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton philadelphia hotel philadelphia, philadelphia ritz carlton, ritz philadelphia
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
299
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Frequently Asked Questions about The Ritz-Carlton, Philadelphia
Which popular attractions are close to The Ritz-Carlton, Philadelphia?
Nearby attractions include Reading Terminal Market (0.3 miles), Kimmel Center for the Performing Arts (0.3 miles), and Amazing Escape Room (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Philadelphia?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Ritz-Carlton, Philadelphia?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Philadelphia?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Philadelphia?
Conveniently located restaurants include Reading Terminal Market, Hershel's East Side Deli, and The Original Turkey.
Are there opportunities to exercise at The Ritz-Carlton, Philadelphia?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Ritz-Carlton, Philadelphia located near the city center?
Yes, it is 0.08 miles away from the center of Philadelphia.
Are any cleaning services offered at The Ritz-Carlton, Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Philadelphia offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Ritz-Carlton, Philadelphia?
Many travelers enjoy visiting Battleship New Jersey (1.9 miles), Independence National Historical Park (1.0 miles), and Cathedral Basilica of Saints Peter and Paul (0.5 miles).
Is The Ritz-Carlton, Philadelphia accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.