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The Ritz-Carlton, Philadelphia

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The Ritz-Carlton, Philadelphia
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1,091 Reviews from our TripAdvisor Community

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Showing 1,071: English reviews
Lancaster, Pennsylvania
Level Contributor
277 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Ritz-Carlton Philadelphia is located in an old redesigned bank. The exterior and interior lobby are extremely impressive. The fully utilize this grand open space for guest registration, the bar and the restaurant. The rooms seem to have been updated and were comfortable but are smaller than the standard size Ritz room, especially for a city like Philadelphia which is... More 

Helpful?
1 Thank Scott M
san antonio
Level Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were there for an opera at the Kimmel Center it was a short walk to the venue from the hotel. We had a suite on the 25th floor with a spectacular view of City Hall. The suite itself was on the small side but it did have two full BRs. I didn't like the fact that the two rooms... More 

Helpful?
Thank kdsa
new york, new york
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is in an ornate building adjacent to City Hall that once was a bank. It is very convenient to shops and dining but probably wouldn't be the best location if you wanted to visit Old Town. The staff was welcoming (except for one doorman who was a bit brusque when informing me that my umbrella had to be... More 

Helpful?
Thank TuttyNYC
Columbia, South Carolina
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Friendly and helpful staff during our stay. We thought the location was versatile for all the sight-seeing we were going to do plus just hanging out. Good shopping near by, many restaurants from which to choose. Thought the building itself was stunning but the layout of the lobby left me feeling cold emotionally. Only common area to sit and pass... More 

Helpful?
Thank Debra S
Phoenix, Arizona
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Short business trip, Ritz is centrally located, beautiful building great room, (junior suite). Front desk staff and staff by door just great, professional and helpful. But the experience was not as good as stays at the Fairmont or Grand Hyatt. This was my first stay, so not sure what I was expecting, but I was expecting..... More? The 3 day... More 

Helpful?
Thank Pm480
Sewickley, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

First, let me say I am huge fan of the Ritz Carlton group of hotels. but.... This location has horrible service to say the least. I have stayed here about 8-10 times in the last year or so. One visit, I checked into my room and someone (it appeared) had put their fist through a picture on the wall, glass... More 

Helpful?
Thank matpro23
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear matpro23, Thank you for taking the time to share a review on our page. Please accept my sincere apologies for this service issues you have shared. Your business is important to us, and to me personally and I hope we have the chance to regain your faith. I would like nothing more than to speak to you over the... More 

Westfield, New Jersey
Level Contributor
401 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is a classy hotel and outshines all around this area. I have stayed at the Courtyard Marriott and the Loews Concorde, and none of those hotels come close to this one. First, it is in a majestic, beautiful old building that used to be a bank. You walk into the hotel and are immediately in awe. Next, e customer... More 

Helpful?
Thank LKWendel
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I needed to eat,rest and that is what I got. Your front desk check-in was easy. The suite was beautiful, the bed amazing- it feels as if you're sleeping on a cloud (I have to get that bed :) Beautiful bathroom. Leah & Marcus (room service) catered to my every need. Bill & Sebastian graciously helped me with my bags.... More 

Helpful?
Thank Dionne D
Brussels, Belgium
Level Contributor
142 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in this hotel for 3 nights and it was my first time staying in Philadelphia. To be honest i couldn't wish for a better location, the location is top and the building is beautiful. The hotel was before the location of the old Philadelphia stock exchange. Service in the hotel is quick, polite and professional. Everything I love.... More 

Helpful?
Thank Emmanuel V
Boca Raton, Florida
Level Contributor
200 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 1 week ago

Let's be clear - this is a terrific hotel. From the delightful young lady, Honey, that greeted us and handled our check-in, the really, really nice guy that took care of our luggage (both in and out) the entire staff was top notch. And the hotel was beautiful, especially the public areas that recently underwent an extensive makeover. Our room,... More 

Helpful?
Thank Murray300
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A newly renovated neoclassical hotel set in a century-old landmark bank in downtown Philadelphia. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. ... more   less 

Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102-2500
Location: United States > Pennsylvania > Philadelphia
Price Range: $344 - $735 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia
Hotel Style:
#8 Spa Hotel in Philadelphia
#18 Luxury Hotel in Philadelphia
#29 Business Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
#40 Family Hotel in Philadelphia
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