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1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103-2735
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (727)
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Panoramas (12)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 06/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Windsor Suites
Updated 06/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 97 hotels in Philadelphia
Location
Cleanliness
Service
Value
Travelers' Choice
DOWNTOWN PHILADELPHIA HOTEL - UNIQUE URBAN HOTEL SUITES Experience modern urban living at The Windsor Suites, your home away from home in downtown Philadelphia. A perfect blend of modern comfort and authenticity, our hotel captures the spirit of discovery and innovation instilled by Benjamin Franklin. Discover the city as you walk out our front doors and visit any one of the renowned arts and cultural destinations at your fingertips, such as The Philadelphia Museum of Art, Comcast Center, and Rittenhouse Square. Our spacious studio and one-bedroom suites feature fully equipped kitchens, living and dining space, and breathtaking skyline views to suit both business and leisure travelers. Savor traditional Irish cuisine at Con Murphy's, stay connected in our fully equipped business center, or host an event in the flexible 1,900 square foot meeting space. When it is time for fitness and wellness, re-charge in our fitness center, or lounge by our rooftop pool overlooking the city. Regardless of your purpose for visiting Philadelphia, you'll find that Windsor Suites embodies the genuine warmth and pride that our great city is known for.
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Room & Suite (377)377
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Rooftop pool
Restaurant
Complimentary instant cofffee
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Iron
Wake-up service / alarm clock
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Great View
Languages Spoken
English
2094Reviews48Q+A100Room tips
Traveler rating
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Popular mentions
MissA wrote a review Jun 3
1 contribution
The room was dirty, had to buy slippers to walk around my room was left unswept, another customer was complaining about bed bugs, my room phone didn't properly work, my refrigerator made a noise all night, the garbage disposal stunk, the couch had visible stains, the balcony/bedroom did not have a screen, the closet in bedroom was off the hinge, the curtain in the room was missing a piece the curtain kept falling off to the sides, the kitchen/ stove was not clean, we asked for towels to sit on the couch, the TVs in the room only worked first day and a half, the valet told us first day we could not access our car and would need someone to walk us to our vehicle, valet took over 30 mins to get our vehicle my husband has m.s., standing walking moving is already enough, the valet service employees spoke broken English, you also have customers that live in this building they were actively complaining about bed bugs as well, there were cigarette butts in the elevators and seemed like there was someone on my level also having a party***, the table had a burn hole on it, we requested extra towels and towels were delivered 3 separate times 10 mins apart..., lastly the bellmen person said there were no carts and I need to wait 25 mins I asked the front desk and they had a whole closet full/ many of your customers seemed to be off putting about staying at the Windsor Suites..
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Date of stay: May 2021
Value
Cleanliness
Service
Room Tip: a definite no
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Response from Andrew McCalla, Guest Services / Front Office at The Windsor Suites
Responded yesterday
I am very sorry to hear that the service we provided was not to expectation. I hope that this experience does not deter you away from staying at The Windsor Suites in the future. We would love to speak with you personally about your experience and hopefully we can get an opportunity to make it up to you. Please call us directly to discuss further (215) 981-5678). Thank You, Andrew McCalla The Windsor Suites (215) 981-5678)
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arleneb46341 wrote a review Dec 2020
Cape May, New Jersey11 contributions7 helpful votes
Hotel's Favorite
12/21/2020. My wife and I live in Cape May, NJ. Our daughter and granddaughters live in Camp Hill, PA. We decided to meet halfway and booked a nice suite for 12/13/2020, at The Windsor Suites in Philadelphia to meet for a couple of hours and exchange Christmas gifts. Fully masked, of course. My wife and I spent the night, but "the girls' went home. We enjoyed our stay and loved our suite. Our balcony had a terrific view of the Art Museum and City Hall, including the Love Park Christmas Village, which we visited and also enjoyed. But the nicest part of our stay at The Windsor, by far, was your staff. I am 70 years old and have stayed at dozens of hotels and have never met a friendlier staff. I am sorry that the only 2 names I remember are Stephanie and Jameer. I spoke to Jameer only on the phone and he was very helpful. But the two women who checked us in were over-the-top friendly and helpful. We had asked for an early check-in and our suite was ready when we arrived at about 11 AM. Every time we passed through the lobby, we received a friendly greeting and an offer to help. The lobby staff was also great with our 2 granddaughters, ages 11 and 8. We would stay at The Windsor again, even if only for the treatment we received from the lobby staff. GREAT JOB!! Due to the fact that Covid restrictions kept us from dining inside at Con Murphy's restaurant, we ordered take-out from them. The food was ready on time, was hot, and was delicious. We look forward to dining there sometime in the future.
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Room Tip: We had Rm 1008 and it appeared to have the best view on the 10th floor.
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Response from Tim Nolan, Other at The Windsor Suites
Responded Jan 5, 2021
Thank you arleneb46341, We are so glad you and your family had a safe an enjoyable stay with us while you were in Philadelphia and able to exchange you gifts for the holidays. Please come back and see us when you are back in town or need a break from Cape May!
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Afriend wrote a review May 2021
New York City, New York376 contributions31 helpful votes
This is the kind of hotel where people in sweatpants and slippers smoke right outside the front door and put their cigarettes out in the potted plants. Dope smell in the hallways and rooms, and even elevators. In this pandemic, where is the effort by management?
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Date of stay: March 2021Trip type: Traveled on business
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Response from Tim Nolan, General Manager at The Windsor Suites
Responded 2 weeks ago
I wanted to reach out and apologize for your experience at The Windsor Suites. I am sorry to hear that service provided to you was not to expectation. I hope that you will not let this experience deter you from staying at The Windsor in the future. Please reach out to me directly to discuss your experience further. I would love to have the opportunity to win your patronage back. Thank you. Tim Nolan The Windsor Suites 215-981-5606
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Regina M wrote a review May 2021
1 contribution1 helpful vote
The Windsor was great! Excellent hospitality - especially from Greg who helped with our luggage and was very accommodating. They were very friendly and allowed us to store our luggage all day after checking out. Great location too!
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Date of stay: May 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Tim Nolan, General Manager at The Windsor Suites
Responded 3 weeks ago
Thank you for the great review Rmurphy401! We hope to see you soon.
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torinogal wrote a review May 2021
cleveland19 contributions24 helpful votes
We stayed here for 3nts due to visiting a child at CHOP. This hotel is listed on their website as preferred. I can't imagine why!!! The entrance to the lobby smelled of weed every time we went in and out. Additionally so did our floor. Needless to say the arguing guests down the hall from 10pm to 3 am with no consequence. The elevators are dirty. The staff at check in was apathetic to arrival and had to do my transaction twice since she wasnt' paying attention to the process, in addition they DON'T tell you ahead of time they are charging one night stay PLUS a 250 deposit-- no problem but tell your guest before so they can use proper payment. This hotel is used for parties and it shows. We didn't expect to have these situations arise as we didn't come to party but to visit a sick child and I don't need to be up all night with smell of weed and people bickering and slamming doors. The construction of the doors is so floppy that even shutting it and holding them causes a rumble since they are heavy and old. In addition the water in the shower was SCALDING and the tub is very slippery. Also there is no heat!! The temperature in the room was 55 when we got there and never went over 67. They have a sign at the thermostat that there is no heat ask for blankets--- I've never seen anything like this crazy place. The positive thing is the location you can walk the central area easily. Like others said, we must have got the short end of the stick because I didn't experience a wonderful stay.
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Date of stay: May 2021
Location
Service
Sleep Quality
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Response from Tim Nolan, Other at The Windsor Suites
Responded 3 weeks ago
Torinogal, I am sorry that you did not have an enjoyable experience at The Windsor Suites. I would love to speak with you in regards to your stay. If you are available to , I would love to schedule a time to speak with you. Please call me at the hotel directly 215.981.5606.
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PRICE RANGE
$151 - $437 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the windsor hotel philadelphia, windsor hotel philadelphia, marriott execustay philadelphia
FORMERLY KNOWN AS
Hotel Windsor
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
199
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Frequently Asked Questions about The Windsor Suites
Which popular attractions are close to The Windsor Suites?
Nearby attractions include Amazing Escape Room (0.2 miles), Cathedral Basilica of Saints Peter and Paul (0.10 miles), and Pennsylvania Academy of the Fine Arts (0.3 miles).
What are some of the property amenities at The Windsor Suites?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Windsor Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Windsor Suites?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at The Windsor Suites?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Windsor Suites?
Conveniently located restaurants include Gran Caffe L'Aquila, Davio's, and Urban Farmer.
Are there opportunities to exercise at The Windsor Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Windsor Suites located near the city center?
Yes, it is 0.3 miles away from the center of Philadelphia.
Are any cleaning services offered at The Windsor Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does The Windsor Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Windsor Suites?
Many travelers enjoy visiting Battleship New Jersey (2.3 miles), Cathedral Basilica of Saints Peter and Paul (0.10 miles), and Independence National Historical Park (1.3 miles).