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Four Points by Sheraton Philadelphia City Center

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Four Points by Sheraton Philadelphia City Center
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435 Reviews from our TripAdvisor Community

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Showing 392: English reviews
Doylestown, Pennsylvania
1 of 5 stars Reviewed 1 week ago

They billed the master bill and everyone of my attendees. i have been trying to get this cleared up with Amex for a year now and still dealing with it. Food was weak and the meeting room was boiling hot

Helpful?
Thank AVboating
Wales, UK
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The location of the hotel is roughly 10 taxi ride for 30th street and cost between $7-10. The hotel staff were lovely and friendly, good front of house giving information of how and where the local landmarks were. The bar guy was great too. The hotel is located near a convention center, doesn't look too safe at night as there... More 

Helpful?
Thank Sunshinesky
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. I have shared your compliments with... More 

Level Contributor
19 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We made a mistake booking for a special price but the wrong date. An extremely kind girl at the reception was really helpful and we finally found a fairly good compromise for the night. We had a spacious, clean room with really comfortable beds.

Helpful?
Thank Dario P
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We greatly appreciate that you've taken the time to tell us what a wonderful impression... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

We booked this hotel after waiting until the last minute to reserve our room for a 1 night weekend stay in August to see a concert. The price was decent given the good location. Within a 10-15 mins walk to most of the major areas include Reading Terminal Market and Independence Hall. The staff were friendly and helpful. But the... More 

Helpful?
Thank Christine N
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for your review, your feedback and your comments regarding your stay. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter... More 

Travelers are raving about these Philadelphia hotels

Chestnut Ridge, New York
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I always feel badly when I’ve stayed in a hotel that I cannot recommend. Sadly that is the case with my recent stay at the Four Points by Sheraton City Center Philadelphia. A forewarning that I sometimes write very long and perhaps way-too-detailed reviews in sharing my experiences :-) I’ll begin with what is “good” about the Four Points: First:... More 

Helpful?
Thank Mike C
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It... More 

Milan, Italy
Level Contributor
187 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location and not hard to find at all, the hotel is surrounded by restaurants and the bars at night are walking distance. The hotel itself is really clean, the restroom was big and spacious, 46" tv and good size beds with comfortable pillows. The room is a bit small but comfortable enough, I didn't use the gym although it... More 

Helpful?
Thank Crossonero9
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the convenient location of our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you again... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 6, 2016 via mobile

The location is in the chinatown and quite close to the attraction sites. However the hotel is an old one, partially renovated and currently managed by starwood company. There is no minibar (refrigerator) in the room. The A/C works really loudly. Not a nice view from the windows, no breakfast included in. Cable tv with HD channels is a pro.

Helpful?
Thank irfan d
GM0047, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. We are working to address all of the issues that you mentioned and we thank you for taking the time to share your experience. I hope that you will consider staying with us again so that we can have another chance... More 

Independence, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed July 3, 2016

We booked this hotel through Hotwire, usually reliable in the past, and often a way to discover hotels we might have overlooked. Such was not the case this time. This stay was horrible, made more so by an after-the-fact random $200 charge on our credit card in spite of the fact that we made no calls, ate no meals in... More 

Helpful?
1 Thank denlowd
GM0047, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. Your voice... More 

Antioch, California
Level Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 28, 2016

Did a short stay in Philly while in NJ visiting family and friends...Decided to try the Four Points Sheraton in City Center via Expedia..Not a bad hotel to stay in..Pretty much standard, though..Does have an adjacent restaurant and parking across the street..Parking is $29 or $34..$34 gives you in and out privileges.. Had a room with two double beds as... More 

Helpful?
Thank Dapper54
GM0047, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for taking the time to complete our survey and share your experience! It is always our goal to be as helpful and accommodating as possible and to treat our guests as we would treat our families. I hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for... More 

New York City, New York
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 28, 2016 via mobile

I spent 1 night here and the room was clean, the bed was comfortable the location is great, staff was very helpful and friendly, but the 1 problem I had with this hotel was the bathroom. It just looked like it was a rushed job when completing it. There was a lot of patches on the ceiling and outside the... More 

Helpful?
Thank JT20015
GM0047, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. I apologize for the issue with the bathroom and I assure you that our housekeeping and maintenance standards are very high. We will address the maintenance task right away for the benefit of our future... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
No matter how you choose to travel around the city of Philadelphia, you'll love the location of the newest Four Points by Sheraton Philadelphia City Center Hotel. ... more   less 

Additional Information about Four Points by Sheraton Philadelphia City Center

Address: 1201 Race St, Philadelphia, PA 19107-1617
Location: United States > Pennsylvania > Philadelphia > City Center East
Price Range: $157 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Philadelphia City Center 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
4 Points By Sheraton Philadelphia City Center
Four Points By Sheraton Philadelphia City Hotel Philadelphia
Four Points Philadelphia
Philadelphia Four Points
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