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Philadelphia Marriott Old City

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One Dock Street, Philadelphia, PA 19106
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (41)
Room & Suite (47)
Dining (12)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Philadelphia Marriott Old City
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#69 of 99 hotels in Philadelphia
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Embark on a historic adventure in the heart of Philadelphia, Pennsylvania's historic district when you stay at Philadelphia Marriott Old City. Our hotel in downtown Philadelphia offers spacious and well-appointed guest rooms as well as enjoyable amenities like on-site dining and exemplary meeting spaces. Right outside of our front doors, you're on your way to the city's best attractions, which are all just moments away. Visit the Liberty Bell, National Constitution Center and Betsy Ross House, all within a few steps of our hotel.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid public parking nearby
Paid wifi
Coffee shop
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Fireplace
Housekeeping
Cable / satellite TV
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, Spanish
Hotel links
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87Reviews5Q+A12Room tips
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Popular mentions
Jeremy wrote a review Yesterday
Chandler, Arizona1 contribution
As a titanium member that stays in roughly 80 Marriott’s a year, the Marriott Old City has to be one of my favorite hotels that I have stayed in. The rooms are brand new, the staff was brilliant, and the location is perfect if you are visiting penns landing/the old city buildings. The citibikes next to the hotel were a major plus as well.
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Date of stay: September 2021Trip type: Traveled as a couple
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KathleenW958 wrote a review Sep 8
Yardley, Pennsylvania24 contributions7 helpful votes
I stayed at the Old City Marriott the weekend of August 7 as part of a wedding party booking. Great location, walkable to the highlights in Old City. Great lobby & bar area. Upon arriving in our room... no bar soap available in the bathroom at all (hand soap or bath soap) just shampoo, conditioner and body wash. I heard from others that they did not have bar soap either. How, in the middle of a pandemic, do you not have antibacterial soap available. Called to the desk and requested soap, as well as clean towels because there was a long dark hair very clearly sticking out of a folded white towel. Bathroom countertops still had residue on them, which I cleaned with my own Clorox Wipes. Then I noticed a stain on the decorative pillow, and when I touched it it was not dried on yet - it appeared to be make up/foundation. And the TV was not working. I went down to the desk, asked them to please clean the room while we were gone. They did offer to move us, but I didn't have time to gather my belongings, and frankly, I didn't want someone else to do so. I just wanted the room cleaned. Went to the rehearsal dinner, returned 2 hours later - the towel with the hair on it was still folded on the bathroom vanity, and there was what appeared to be pubic hair in the tub. I went back downstairs, spoke with the manager on site who comped our room for the night. Just the room - not the taxes and service fees for the night. That was the last I heard from her - she never checked back to see if the rest of our stay was satisfactory. The next morning, as I was getting in the shower, I noticed that in the corner by the shower and back of the toilet was a used contact lens and a disposable contact case. No one in my family wears contacts. Had we not been on our way to the wedding I would have packed our things and left. I was not about to contact the front desk again for what would have been the 5th time in less than 24 hours. I since reached out to Marriott via their website and was contacted via email by a customer service rep, saying they were sorry that was the experience and they would pass the feedback along to the hotel management team. When I pressed and asked if someone would be reaching out to me, he said no, but would deposit 10000 Marriott points into my account. While appreciated, that is disappointing as the 10K points would not even cover one night at this hotel or any other in a category 5 Marriott property. I get it - everyone is short staffed right now, but I am disappointed that a Marriott would not have greater interest in ensuring guest satisfaction when it comes to cleanliness. Next time we are in Philadelphia, we'll go back to the Sofitel.
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Date of stay: August 2021
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availablll wrote a review Sep 3
United Arab Emirates12 contributions4 helpful votes
Rooms are modern and bed is comfortable. Awfully ill-trained staff at reception that are really shame to Marriott name to be honest even if this property turned out to be franchise of Marriott (which I don't know really, but Marriott name shouldn't be allowed to be given with such service levels from staff). They are shame also to whoever does the recruitment and training, in my opinion such staff shouldn't be selected even at fast food chain, let alone Marriott or any 5 or 4 star hotel. Careless reception staff which give you the feel that you are barely a neighbor who asks for help or information not a guest at Marriott or any other respectable hotel brand for this matter. Deals with ignorance, no courtesy at all, no smile, no respect, carelessness, always hiding leaving the reception desk empty and you can see them at back office door playing with their devices, no minimum knowledge of other English accents (I don't come across such problem anywhere in the world let alone a Marriott hotel), careless to know basic information in their own hotel, even they don't know how much the daily breakfast may cost even as estimate I asked them by phone and in person but not a clue. Seem not to concentrate when talking with customer or low IQ not sure, I requested room away from atrium area at check in, staff started to allocate that, then I added "and higher floor please if possible", she ended up to change that far from atrium room into a room on atrium but the highest floor (room 4163) like if she cannot understand or correlate more than one request from customer in her mind (I came to know later most of the 4th floor rooms are empty and could have easily allocate room away from atrium). No basic primary school mathematics don't know anything about their own hotel billing nor how to calculate total of incidentals at check out despite they tried alot, then said ok you will know when you will get the surplus back !!!!! You end up just avoid dealing with them, so frustrating experience only because somebody decided he/she can recruit those staff for reception. Unfortunately I couldn't get their names from name tags but I dealt with probably all but one reception staff in my stay from 24 Aug to 27 Aug. Staff at breakfast are professional and do the job properly not more not less, no complaints there. Breakfast ingedients despite limited but of very good quality and delicious. Valet staff although I didn't use the service seemed friendly as well. Maintenace issues : AC not cooling from 1st day, called reception they sent technician, who opened and checked the back system of AC, he confirmed it is not cooling, I asked him what was the problem, he hesitated then said, it is just adjustment it should be ok now. The AC never improved for 3 days and the reception staff never checked back with me, I prefered to withstand least cool AC than again having to deal with such staff. That was the case to the extent that even when the Flush in WC stopped working from the 2nd day I avoided calling them and used the bucket in the bathroom to do manual flush.
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Date of stay: August 2021
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Response from Kristin R, Guest Services / Front Office at Philadelphia Marriott Old City
Responded 2 weeks ago
Availablll: Thank you for choosing to stay with us at the Marriott Old City during your recent visit to Philadelphia! We appreciate you taking the time to share your experience. We are so sorry to hear that your stay was less than satisfactory, particularly due to your interactions with some of our team members and the condition of the HVAC in your guest room. We have shared your feedback with the appropriate managers so they can work with their teams to avoid a similar guest experience in the future. We hope you'll give us another opportunity in the future so we can show you a perfect stay!
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Lucalex125 wrote a review Aug 2021
Long Island, New York38 contributions32 helpful votes
This property appears to be recently renovated and is just lovely. The rooms are nicely appointed and I found the beds to be very comfortable. The lobby is expansive and very welcoming. There’s a beautiful TV/media room with a huge projector which would great if you’re staying on property during a big game or something of that nature. The location is a little off the beaten path and I liked that very much, but expect to do some serious walking if you’re intention is to do some sightseeing. I loved that there were many great restaurants that were very close to walk to and that in the evening we weren’t trudging through the midtown area where the streets are so congested. It is important to note that although the website said that microwaves were in the rooms, they are not. There is one for guests’ use in the lobby, but it was a bit of a hassle when trying to just heat up a quick meal. The front desk staff was very helpful whenever I needed any assistance, but the valet could use a little “Guest Interaction 101” as they weren’t always very welcoming. Other than that, it was an enjoyable stay and I would definitely return.
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Date of stay: August 2021Trip type: Traveled with family
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slidermuzz wrote a review Aug 2021
Orlando, Florida1069 contributions181 helpful votes
+1
The location of the hotel is great. We walked everywhere with ease. Our room was clean and the staff were helpful. There is a coffee bar and bar downstairs. The hotel smells AMAZING. There are tons of skylights, so the natural light makes the atmosphere awesome. They have a small theater and the gym is great. Breakfast is extremely overpriced but there is a good selection of food. Valet is the only parking option on site and it is $50. Another rip off, but that seems common with Marriotts. The toiletries provided were great and smelled refreshing. I would recommend staying here if you are looking for a nice place in the area.
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Date of stay: August 2021Trip type: Traveled with friends
Room Tip: Try not to park here. Also avoid the breakfast due to its high price. Coffee makers and coffee...
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PRICE RANGE
$153 - $359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton society hill hotel philadelphia, sheraton hotel philadelphia, sheraton philadelphia, philadelphia sheraton
FORMERLY KNOWN AS
Sheraton Philadelphia Society Hill Hotel
LOCATION
United StatesPennsylvaniaPhiladelphiaCity Center East
NUMBER OF ROOMS
364
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Frequently Asked Questions about Philadelphia Marriott Old City
Which popular attractions are close to Philadelphia Marriott Old City?
Nearby attractions include Olde City Escape Games (0.2 miles), Kick Axe Throwing Philadelphia (0.3 miles), and Independence National Historical Park (0.2 miles).
What are some of the property amenities at Philadelphia Marriott Old City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Philadelphia Marriott Old City?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Philadelphia Marriott Old City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Philadelphia Marriott Old City?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Philadelphia Marriott Old City?
Conveniently located restaurants include Zahav, Keating’s Rope & Anchor Bar + Kitchen, and The Franklin Fountain.
Are there opportunities to exercise at Philadelphia Marriott Old City?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Philadelphia Marriott Old City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Philadelphia Marriott Old City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Philadelphia Marriott Old City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Philadelphia Marriott Old City?
The staff speaks multiple languages, including English and Spanish.