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The Franklin Hotel at Independence Park

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The Franklin Hotel at Independence Park
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1,526 Reviews from our TripAdvisor Community

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Showing 1,480: English reviews
Philadelphia, Pennsylvania
Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here over Labor Day weekend for a wedding nearby and it was a pretty perfect experience. Our room was on the end of the hall on the first floor. For a downtown city hotel the room was very spacious. The king bed was comfortable, there was ample closet space, big windows (since we had corner room there was... More 

Helpful?
Thank HappyNewlywed08
Newport News, Virginia
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

My wife and I enjoyed staying 2 nights while attending a wedding, with the wedding reception also at the Franklin. The views from the upper floors are fabulous. We especially enjoyed having Room Service for breakfast both days. The only shortcoming was a wet spot on the carpet near the base of the wall that backs up to the shower.... More 

Helpful?
Thank engineer-type
Lincoln Park, New Jersey
Level Contributor
124 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

With the hotels closer to Citizens Bank Park grossly overpriced, we stayed at this Marriott property for the Springsteen show and were very pleased with our stay. Located near Independence Hall and Park, it was easy to reach and the Valet parking is definitely worth it. The rooms were spotless and the decor was upscale. While not within walking distance... More 

Helpful?
Thank NJNanWeiner
Albany, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here for wedding, and it was a great hotel. The room was clean, and they offered room service. There is a bar/lounge area downstairs, a spa/pool and a 24 hr. fitness room. This hotel was pet friendly. All though we only saw saw small dogs. It also had a pricey breakfast/lunch restaurant in it. There are several bars... More 

Helpful?
Thank Shelly133
Los Angeles, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel was conveniently located near Independence Hall and the Liberty Bell. Everything you'd expect out of a Marriott (formerly Omni) hotel. I stayed here previously 2 years prior but never have I had just horrendous neighbors. It was incredibly loud and you can hear all of their...intimate activities. This hotel certainly could use some improvement in the noise cancelling... More 

Helpful?
Thank zaynecarrick
James P, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

The renovation of the entire hotel, from top to bottom in 2017 will address this issue. More 

South Carolina
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

1st night very tired from a long day of travel, the shower only had cold water. Spouse convinced me that I had not adjusted the faucet properly because there was hot water in the sink. Didn't think anymore about it until I jumped into shower the second night and the water was freezing. Called down to the desk and they... More 

Helpful?
2 Thank travelingexpert
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear Travelingexpert, Thank you for taking the time to review your recent stay at the Franklin Hotel at Independence Park. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the plumbing issues that you were experiencing in your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I stayed at the Frank Hotel at Independence Park recently for a business trip, and while the stay itself was perfectly adequate, what has happened since is a customer service nightmare. The room I stayed in was held under my card, but when my boss arrived he requested to have it charged to his card, to simplify the reimbursement process.... More 

Helpful?
1 Thank Becca M
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear Beca M, Thank you for taking the time to review your recent stay at the Franklin Hotel at Independence Park. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal. Please accept our sincere apology for the miscommunication with your billing, but I can reassure you that the... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed there for two nights. Maintenance was unable to fix the problem with not having cold water. Talking about showering with cold water, try to take a shower with boiling water because there is no cold water. Curtains have holes in it and the walls is covered in dust from the air condition. This hotel needs a major over-haul, sooner... More 

Helpful?
1 Thank VWtgGgpvCXER4 .
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear VWtgGgpvCXER4 Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Franklin Hotel at Independence Park. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed for three nights in a King Room which was really spacious. Free breakfast was included in the beautiful dining room, the staff in the restaurant were so nice and friendly. Fantastic location,opposite the park, close to the Liberty Bell and Independence hall and a short walk to the river. We have only praise for this hotel would thoroughly... More 

Helpful?
1 Thank Carolyn T
Mount Joy, Pennsylvania
Level Contributor
100 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice room amenities and comfortable bedding made the stay pleasant enough. The staff was very amenable and helpful. Had slow draining tub/shower which Maintenance was called to repair - the fix helped but did not solve the problem; the toilet also was running all night, which was reported on check-out. This is a new Renaissance in the Marriott family and... More 

Helpful?
1 Thank GMG1951
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Like the forefathers who inspired the birth of a new nation, this hotel invites you to join a hotel revolution. Formerly the Omni Hotel at Independence Park, this hotel is about to undergo a transformation to an exciting new hotel designed to set new standard among Philadelphia Hotels. Our 150 exquisitely appointed guest rooms, some of Philadelphia's finest accommodations, are the ultimate refuge. Featuring a blend of sophistication and charm, our deluxe hotel rooms offer a park view or overlook Independence National Park. A fine dining restaurant overlooking Independence Park, Azalea serves delectable American regional cuisine for breakfast, lunch and dinner. Host your inspirational meeting or banquet in spaces where national history has been forged. Philadelphia's most popular things to see and do are only steps away from our hotel doorstep. Concierge services and business center on hand help facilitate business endeavors. Complement your meeting with customized catering services and modern audiovisual facilities. This luxury downtown Philadelphia hotel offers elegance and style at its best-all within walking distance of the Liberty Bell, U.S. Mint, Independence Hall and Franklin Court, the site where Benjamin Franklin's House once stood. ... more   less 

Additional Information about The Franklin Hotel at Independence Park

Address: 401 Chestnut St, Philadelphia, PA 19106-2425
Location: United States > Pennsylvania > Philadelphia
Price Range: $212 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Franklin Hotel at Independence Park 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Omni Hotel Philadelphia
Omni Hotel Independence Park
Omni Philadelphia
Hotel Style:
#5 Spa Hotel in Philadelphia
#6 Family Hotel in Philadelphia
#8 Luxury Hotel in Philadelphia
#11 Green Hotel in Philadelphia
#14 Business Hotel in Philadelphia
#15 Romantic Hotel in Philadelphia
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