This was my third time staying here, and I appreciate the smart renovation of the PSFS building more each time. The modernist theme is beautifully executed with white Eames office chairs, high-quality linens, excellent (if unflattering) light in the bathroom, and a top-notch LG flat screen TV. They even sanitize the remote control and encase it in plastic.
Nice hotel centrally located. Comfortable rooms. Good wifi. The higher floors (probably starting around 21) have good views. The building itself has a lot of history. Definitely check out the spaces on the 2nd floor and 33rd. The view from the 33rd floor is great, especially at night. Bank & Bourbon restaurant was good and had a legit whisky selection. The bartender the night I was there was very helpful. The gym was among the nicer ones I've seen. Free weights, Peloton bikes, and a fair amount of space.
Don’t come to this hotel if you need to get work done on your computer via the supposedly complementary hotel Wi-Fi. The Wi-Fi service to our room is abysmal. We are often told that we cannot connect to it and, even when we do connect, we almost always lose the connection within 5 to 10 minutes. This is a huge distraction. We have notified hotel staff of the problem several times and the response can most generously be defined as lackadaisical. Otherwise, the room is comfortable and clean, the lobby, while crowded, is alright, and the staff are friendly.
I had a wonderful stay at the Loews Philadelphia Hotel. The rooms were modern. I was able to adjust the temperature perfectly to what I liked best. Beyond that the room was clean and comfortable. The best part yet was the hot shower and soft towels in the morning. I would come and stay here again.
Need staff to accommodate all the bookings and waited over an hour to get car out and never got bellman and luggage rack over an hour as well!. No one would answer phones to get bellman and if it wasn’t for a very kind floor housekeeping worker would have never gotten out! She even called and then helped carrying luggage down and hanging clothes . Lint to get car was through entire lobby ! Yes tipped her! She should be promoted. Breakfast was only buffet on weekend $30 per person and coffee $4 per cup and Tea $8 which none was explained by waitress that would be extra over the $30 per person. Unbelievable for an overbooked poorly managed Lowes hotel.
Booked at Loews for recent Philly trip-- we are very familiar with it & generally like it. We chose it over other options due to the pool. They did not disclose the pool was out of service and it clearly was not an unexpected problem. Staff told us it had been closed for repairs for sometime & they did not know when it would re-open. This should have been disclosed pre-booking. Rate seemed to be same as with pool. While staff was candid, management may cite COVID safety but this would be ludicrous because they had the much risker steam room open.
We had to make a hastily planned trip to Philadelphia for medical reasons. This is a beautiful hotel with a great location -- very close to the Reading Terminal Market and many restaurants, and public transportation. I would stay here again in future trips.
Location is great Staff is friendly Hotel needs a massive renovation, it’s dirty and unkept. Housekeeping in the room was not done during my entire stay. I called 4x to get it cleaned never happened, I finally got a clean set of towels after multiple attempts. The lights in the room would turn on/off whenever the lights wanted seemed like a short circuit. Parking it would take 10-15 mins for valet to bring car around.
Everything was great from the lobby and check in to the room cleanliness, excellent staff, and check out. We did not use the restaurant, but did have a few drinks from the bar in the lobby. Felt completely safe inside and there was plenty of staff ready and willing to help with any questions or requests.
The Loews provided a perfect staycation location. Located in the heart of Philadelphia, you are steps away from amazing restaurants and shopping. The Loews staff was so accommodating and friendly and the room were extremely clean, newly renovated with beautiful views. Can’t wait for our next trip back. Book the Loews you will not be disappointed! Also check out the bar and restaurant at bank and bourbon!