I'd never had occasion to stay at the Loews Philadelphia: in the past, I'd gotten better deals at other hotels, and the old-fashioned exterior wasn't immediately appealing. This time around, however, it was one of the better offerings, so I went for it. No problem getting an early check-in and a late check-out, first off. (It's unusual I need either, much less both, but that's the way the train schedule was working.) The desk staff were invariably helpful. My room was bright and airy, with a large, supremely comfortable bed. (The view wasn't great: a maintenance man later informed me that, next time, I should ask for the twenty-second floor or above.) The bathroom, with a stall shower (no tub), included plenty of supplies, some of which I actually used -- the hand-and-body wash came in handy, what with all the hand-washing we're doing these days. Because of post-COVID exigencies, housekeeping was only provided if requested, and I didn't request it for just three days. Slight downside: The large trapezoidal table that was positioned as a "desk" didn't actually have any outlets at hand, so it wasn't a good place for my computer. I ended up parking my laptop on the small table by the armchair, where there were plenty of outlets available. (That armchair and end table were also in an odd place, although they weren't actually "in the way.")…
This hotel in in the heart of Philadelphia, right at the center of the city. The views at night were to die for. The rooms are immaculate, very clean and no spots on the windows, it was very comfortable and very private and secure. I really didnt need the staff for anything but to check in. Wawa and the HardRock restaurant are both right across the street. That's a plus. Gabriel at the bar was very helpful and fun! I stayed for roughly 4 hours but those 4 hours made me want to visit again, indeed. #Worthit
The only drawback was that the hotel isn't fully staffed, a problem that shows up when bringing in or taking out luggage. We parked at a nearby lot, and I don't know how long it would have taken to find a valet. But once inside, it was an outstanding value with a stay-2-nights, get-1-free promotion. Even at pricier hotels, I've never had the faclities work better: wifi, water pressure and temperature, thermostat, plentiful elevators, electrical outlets, refrigerator, two small bottles of drinking water daily. We had to request housekeeping services, but once we did, the daily service was at prepandemic levels. There are many places to eat nearby, at all price levels, and museums or historic sites are within a farily leisurely half-hour walk.
Room is nice, some minor maintenance issues…cracks in ceiling, rust, dust, etc. However, I asked for a box fan, and I was provided one, so that made me happy, and the bed is very comfy. I recommend a luxury room. Great views and good amount of space. The location is fabulous! Perfect to get to nearly any site your trying to reach. Customer service wasn’t fabulous. Employees more interested in chatting with each other and playing on phones then attending to guest needs. For example, My grubhub order was given to another guest, my invoice was incorrect and no one had a sense of urgency to fix, and concierge was the worst I’ve seen.
The room was very clean. The bathroom was spotless. Comfortable bed and pillows allowed for restful sleep. There was spacious storage for folded and hung clothing. The staff was responsive and friendly.