The Logan Philadelphia, Curio Collection by Hilton
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About
Welcome to The Logan Philadelphia, Curio Collection by Hilton, a stylish new hotel that captures the spirit of its surroundings. The lobby and guest rooms are vibrant with local artwork and our downtown hotel is just a mile from the Philadelphia Museum of Art. Expect a unique experience during your stay in this dynamic culture and arts district.
Several museums and iconic sites are walkable from our Logan Square hotel, including The Franklin Institute and the Liberty Bell. Live the film and climb the Rocky Steps, and see the birthplace of the Declaration of Independence and the Constitution at Independence Hall. The financial district and Pennsylvania Convention Center are blocks away.
Guest rooms offer a 42-inch HDTV and laptop-sized safe. Enjoy views of the city or hotel courtyard with your morning coffee and our cozy bathrobe. Suites feature marble bathrooms, and French doors seclude the bedroom from the living area. Reserve the Presidential Suite for the ultimate stay.
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The central location makes many of Philadelphia's significant activities easy to reach, with the Franklin Institute just across the Square. If you opt to eat somewhere other than the hotel restaurant, there are many choices within walking distance.
Check In/Parking/Staff: I used the Hilton app to check in, and after getting settled did check in with the front desk to grab some waters and breakfast coupons (HH Diamond). The young woman (I know, I should have gotten her name) was extremely bright and pleasant. The hotel is extremely quiet with low occupancy and no one in the lobby, but her energy was engaging and professional and made up for the silent feel. The same can be said for the valet parking folks. I used the AAA/Park rate (hotel parking is obscene at $60 a night, which is significantly higher than the Doubletree or Hilton Penns Landing, but about the same as the Embassy across the street). An easy way around the cost is to park yourself at any of the nearby lots/garages and save $20+ a night. The valet attendants over the top nice which was a great way to start a stay-cation.
Room: I booked a one-bedroom balcony suite. I did not receive an upgrade, although I am not sure there is another room type with a balcony, so perhaps one is not available. The room was large enough to feel "special", the bathroom is enormous and the view/balcony is awesome (looking down the parkway towards the art museum). The same view can be had at the Embassy for $200+ less per night with a significantly larger room, but the Embassy is currently closed. My room was spotless with clearly evident care shown in demonstrating the cleanliness of high touch points.
Breakfast was offered at the small coffee shop in the lobby. I used my coupon for a cold brew and did not get anything to eat. Frankly this is all I ever want, so it was perfect for me, but a more hearty breakfast eater should be making the walk to the Reading Terminal Market anyway! The barista was excellent...huge smile and friendly disposition. Again, a reason to feel good about the price of the room.
Overall, the Logan is great. I would stay there again for the right price.
He is an immature brat who hides in the back office while the front team does an amazing job at providing great service. He has a lot to learn about hotel management and basic kindness and I recommend he refresh himself in accommodating ADA guests.
Arrived to the hotel earlier than check in and the staff surprisingly provided a room however it only had one bed vs the two booked. We got to the new room which had the two beds but it did not have the extra living area I had booked, we inquired at the desk and and were politely told to check back later to see if a room such as 573 was available which is a room that has more space for my aunts wheelchair. With that possibility, we inquired whether to just check the bags with the bellmen as we didn't need to use the room yet. Arrived back around 8pm and inquired to Jason who said yes it was available and he just needed to speak with the manager. Jake eventually slithered out from the back and said because we had occupied the room we could not switch and that no housekeeping staff was on duty. Explained to him that we didn't touch anything, nor use the bathroom, simply just put the bags in the room and left, came back and now checking with them. He then said, well theres no way for us to verify that. (Thinking to myself...why not just slither upstairs for two seconds and take a peek). After several moments of explaining common sense to this guy, he then said oooo well it will be an extra 50 bucks to move. I said fine...we then proceed back to the counter. You think I would just swipe my card and be given the keys but no, I am told to fill out a room change agreement form. When that was explained, I was beyond frustrated as it seemed absolutely ridiculous to spend more time filling this form out with redundant information that you already have on file. Why not just apply the "50.00" to the bill with detailed notes? It clearly was an upsell tracker, wasn't rocket science to understand what was happening. I did not want to assist in providing a "reward" for his managers to see when that was not the case. Ultimately my aunt was able to secure an ADA room at another property. I would like to highlight that the housekeeping team is amazing, the front desk as well. Jason was more of a manager than Jake.
The only plus is location even though parking is expensive & limited.
I booked a junior suite at the most expensive rate that included free cancellation AND FREE breakfast.
Apparently, to the people at The Logan FREE breakfast means vouchers for $16per person.
Now . . . The Logan isn't an inexpensive hotel . . . eggs benedict for example cost $16 . . . hence everything else is extra.
We found this stunt to be inappropriate to the level of the hotel.
No one should ever be ok with marketing/advertising deception!
We booked a suite, the only one left was an accessible suite which happens to be at the very, very, very end of the hallway. This isn’t an issue unless you have trouble walking. We laughed about it because it seemed like we would never find the room.
Room is spacious but poorly lit and feels haphazard. The TV is in the corner and that half of the room has no light. There is a nice leather couch but sadly, a little stained.
Bathroom is lovely but has one huge counter with one sink. With all that space, I’d suggest two sinks. Especially in a room with two beds.
Keurig coffee maker with average coffee selections, tea. Paper cups. I do like that there are glasses for water. Here’s what I noticed: the coffee machine in is in the sitting area. There’s no sink in the sitting area. I had to go back through the bedroom to get to the water for the coffee, and I worried I’d wake up my friend. Not the end of the world, but it’s something that makes this feel more like a 3 star hotel than a 4 star.
Urban Farmer, restaurant in the hotel, was excellent.
Overall, if you are trying to decide whether to stay in a more upscale hotel, I would suggest that. But this is perfectly adequate.
Updated to add: Keurig doesn’t work and front desk has told me “there’s a coffee shop in the lobby”. Finally had to get the manager to intervene to send coffee. Hilton, remember it takes very little to turn a bad situation around. Suggesting a guest go get a cup of coffee is not how you do it. Sending a pot of coffee up on the house doesn’t cost much and I’m now just annoyed and no longer irate.
"Parking at LSP is $29 online with in/out privileges. It’s literally steps away from the hotel."Read full review
"Ask for a room that doesn’t look into another building and that is away from elevators. "Read full review
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