A very disappointing experience at what is supposed to be a higher-end hotel. We arrived on a Friday, and that evening I experienced an accident in bed. The following morning at 930, I asked to clerk at the front desk to be sure to have the sheets on the bed changed. We returned at 130 in the afternoon, and the room had not been serviced in any way. I called downstairs to request that the room be serviced, and the sheets changed. By 4, nothing had been done, so I called again. Still nothing until 5, when a housekeeper poked her head in and asked if we wanted towels changed or trash collected. I explained my earlier requests, after which she closed the door and disappeared. I went downstairs to repeat my request as we were going out for the evening. At 1030 we returned to find nothing done, no fresh towels, no sheets changed, no trash collected. The next morning I repeated my request at the front desk at 930. When we returned at 2, again nothing had been done. My wife then went downstairs and spoke to the assistant manager, and within the hour the sheets were changed and towels supplied. The hilarious aspect was that when we were leaving the hotel at 10 Monday morning, there were two housekeeping carts parked outside our door. There was no desk clerk on duty as we checked out, so we dropped off our keys while vowing never to use this hotel again.…
We stayed in The king James Logan suite for a family wedding. The suite is spacious and really nice. The pool table got a lot of use by adults and kids. It was a great place for our family together and socialize. The little kitchen area has a full-size refrigerator, a microwave, a Keurig, a teeny tiny ice bucket and a bunch of cabinets that don’t have handles so they are extremely difficult to get open. There are no utensils or dishware. There is not a garbage can either and I suggest you bring several garbage bags with you. There is an ice machine just a couple doors down so that was handy. The view of the fountain outside from the room was really great. The hotel was not offering daily housekeeping service, I guess because of Covid. This was annoying. After three days the garbage was really building up and we had no clean towels. They did not offer any clean towels or linens. They finally agreed to clean our room after we insisted but made sure to let us know that it was being done as a special favor. This seems ridiculous considering the price tag of this room. Despite this, we still enjoyed the room.…
The most terrible experience ever! The hotel let my 6 months old baby and me waited 1.5h after we checked in. And after waiting for such a long time to get our room ready, I found a condom in the toilet! So I called the front desk that I Concerned if the room had been thoroughly cleaned, and also asked them to send someone to my room to do the housekeeping to make sure everything in the room would be clean so that I could let my baby sleep on bed! However, after calling them for 5 times in one hour, no one showed up! I had to put my baby sleep in the car seat in a room of five star hotel!!! The hotel requests their guests check out before 12:00, and new guests check in after 16:00, we got the room at about 18:00 and I called the front desk the very first calling at 18:30, but till 20:15, there was still no one helping us clean the room, It’s ridiculous!!…
The good: This is a perfect location for walking to most main attractions and plenty of restaurants and park areas. The lobby is very pretty and the front desk and valet staff were friendly and efficient. The main bed is comfortable, and the option to get a room with bunk beds is cool. Great bathtub. Plenty of space in the room. The not-so-good: We stayed in one of the bunk-bed suites, traveling with small children. This is a VERY expensive hotel room, which thankfully we booked using AmEx points. If I'd been paying out of pocket I think I would be very disappointed for the quality at this price point. While the room is large, it's definitely a bit run down and needs a deep clean. As others have noted, attention to detail is lacking: there were still tape and pins in the wall from some previous guest party, not enough towels for the number of people booked on the reservation, a general dinginess. Some of the towels are literally threadbare, with multiple spots that are transparent. The bunk beds do not have real blankets, just a few layers of sheets. The ice bucket is comically small, and there were only two cups (again, in a two bedroom hotel room). One flag for this particular room is that there is only one bathroom, and it is accessed through the main bedroom. Not the best layout for a two bedroom hotel room. Despite the good, with so many hotels in this area, I'm not sure I'd pay this much to stay here a second time.…
Had a delightful stay at The Logan, in Philadelphia, while there for a two-day meeting. From the welcome at the front desk, to the expert, attentive and friendly service of all staff to the absolute delicious food (including all snacks), everything was perfect. The entire staff (3/4 of which seem to be proud Philadelphia natives) was welcoming attentive and extremely knowledgeable about their hotel and their city. The attention to detail - of the food, the hotel decor, and especially to the guests is impressive. The location is within walking distance of many sights, including the Philadelphia Museum of Art (think Rocky), other notable landmarks, The Reading Terminal Market, to name a few. It is five minutes from the train terminal. Highly recommend this for any visitor to this city, leisure or business. …
This was my first time visiting The Logan Philadelphia and it was an amazing experience. Eliija and the whole front staff were knowledgeable and helpful. The attentiveness of this team was unmatched. I truly appreciated the care and professionalism the team demonstrated. Traveling by yourself can be lonely at times but with this team I felt like a home away from home.
The room was filthy. It took 3 attempts to get the housekeeping staff to do something about it. In fairness when they did inspect the room they said it was unacceptable. I ate twice at the Farmers restaurant . The first evening the waitress was excellent . The second evening I waited 15 mins for a server and then only got one to acknowledge me and place an order even though it wasn’t her table. It then took a further 10 minutes to get my drink order. Service incredibly poor especially as was virtually empty. I hope both the room cleanliness and service are remedied before I leave.
What a disappointment. We booked a king executive suite. Spacious but no amenities. One desk chair and a couch no other chairs. Two bottles of water and coffee maker. No glass wear not even paper cups. No pen or paper. No extra blankets. Bathroom sink did not drain properly. All this for about $400 a night. Lobby bar stark with nice fireplace. Unfortunately the glass on the fireplace so dirty one could hardly see the flames. Friendly staff at entrance and front desk. Good location for sights but can not recommend hotel. Not a showcase for Hilton brand.
Location is central to all tourist sites. Staff very nice. Good amenities for families. Indoor pool fun for the littles in winter. Urban farmer in the lobby has a great brunch. Nice looking gym. Just set expectations that this is not a 5 star hotel. Like other reviewers noted, ours needed a deep clean. Gross brown grout in shower. Dust on tables. Pull out couch mattress was thin as can be (even my 6 and 9 year old complained) and stained. Leftover food in fridge from previous occupant. Things that make you feel a little icky which is not what you want in a hotel! Would we come back for a quick one night with the family? Probably, because the price is reasonable. If I was looking for a luxury getaway with my husband, this would not be a place I would think twice.
This is an ok hotel It is certainly not a 4 or 5 star hotel. Seems very understaffed. No one answers phones. Fine for families if you get a good deal on the room, would not recommend for singles or couples. They advertise room service, but no menu anywhere do be found in print or on hotel website. The, bar and restaurants here cater to outside and there seems to be no preference given to hotel quests so sunday brunch sold out, ditto for vaunted rooftop bar. No concierge or anyone who could help quest with reservations. On the plus side, great location, almost every person i have interacted with is really nice and helpful. Also, apparently very pet friendly. I think you can get a comparable hotel in philly for less money and a much better one for same rate as this hotel
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