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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,470 Reviews from our TripAdvisor Community

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Showing 2,295: English reviews
Longmeadow, Massachusetts
Reviewed March 12, 2014

I was in Philadelphia recently for a conference, and had a nice stay at the Sheraton. The location is pretty good (everything in Center City and around is very walkable, even in the dead of winter) and it's only a short trip from the 30th St. station. Front desk staff and concierge were very friendly. The room was average in...

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Helpful?
Thank XCaliphornian
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear XCaliphornian, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Reviewed March 11, 2014 via mobile

Great wide open lobby is very welcoming ! The greeting from the door man all the way to the front desk makes you feel Welcome ! Rooms are very comfortably equipped with fluffy pillow top beds that you never want to leave ! Room Service in bed is perfect Fresh fruits and wide selection of morning options is the best...

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Thank PHXman55
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear PHXman55, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Burlington, New Jersey
Reviewed March 9, 2014

This was a good hotel in a convenient location for visits to the financial district in Philadelphia. It is centrally located between business and the touristy locations as well. Close to many good restaurants and bars. The hotel inside was well kept and clean. Nothing over the top but satisfactory for sure.

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Helpful?
Thank Jamie P
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Jamie P, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are glad you had a pleasant stay with us and hope to see you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager

Philadelphia, Pennsylvania
Reviewed March 8, 2014

I stayed at the Sheraton Downtown and my experience while checking in was wonderful. The front desk agent Shakera was knowledgeable of the property answered all question very pleasant warm and welcoming.

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Helpful?
Thank KRob341
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear KRob341, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! Shakera is truly one of our superstars and we look forward to recognizing her for another job well done. We can't wait to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Frostburg
Reviewed March 7, 2014

The location of the hotel is great. Right in the downtown area so close to the Avenue of the Arts and tourist sites. The construction around the area makes getting to it a little tricky. There is garage parking for $38 or valet for $44/day. A bit expensive but worth it in downtown. The lobby area is VAST. Check in...

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1Thank mdmbfly
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear mdmbfly, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay and will certainly consider your feedback regarding our wifi service as well as the bathroom amenities. We hope to connect with you again in the near future. Safe travels, Jennifer Tang Assistant Front Office Manager

Reading, Pennsylvania
Reviewed March 3, 2014

We had a wonderful time at the Sheraton Philadelphia Downtown hotel! The concierge,Mary, was amazing! She helped us plan the whole night, and went above and beyond with calling different restaurants and bars to find us the best deals. She even left us a bottom of wine in our hotel room when she found out it was our birthday! Super...

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Helpful?
Thank nikki l
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear nikki l, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that Mary was able to exceed your expectations, as you can see from other reviews she can often be seen making an impact! We hope to see you again in the near future. Safe travels, Jennifer Tang Assistant Front Office Manager

Kansas City, Missouri
Reviewed March 3, 2014

I just stayed at the Sheraton Philadelphia downtown. I would recommend this to anyone looking for excellent service and a good location. I have to say the staff was superb. Everyone seemed to know my name after the first day, and was very helpful. The security staff person even bought my Starbucks drink one morning. (I wish I had his...

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Thank Scarey816
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Scarey816, Thank you for your wonderful review of our hotel and for taking the time to recognize our team. We are glad to hear you had such a pleasant stay! We look forward to welcoming you back to our hotel soon. Safe travels Jennifer Tang Assistant Front Office Manager

New York City, New York
Reviewed March 2, 2014

While staying at this hotel last weekend, we touched base with the Concierge Eric Hansen for a couple of Philly cheesesteak recommendations. We received an impressive organized/typed list of restaurants with descriptions....walkable distance and drivable distance. We asked Eric specifically about cheesesteaks and he was very knowledgeable about all the of the choices on the list. We walked to Steve's...

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Thank J T
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear J T, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad Eric was able to help you find that perfect cheesesteak! We look forward to recognizing Eric and hopefully seeing you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

New Jersey, United States
Reviewed March 2, 2014

In prep for the first day of the Philadelphia Flower Show we again took a room 5 blocks away at the downtown Sheraton. Zipped thru the always friendly front desk and up to our queen size bedroom . Bit surprised by the smaller size...but it was the parking building view (east side) that killed it (last minute reservation..didn't check details...

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Helpful?
Thank Craig R
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Craig R, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We are glad that you enjoyed the upgraded club room as well as our Sheraton Club. We look forward to seeing you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager

Providence, Rhode Island
Reviewed February 25, 2014

Very impressed with the lobby setup here. Plenty of room to stretch out and get some work done. Main lobby bar is also spacious and a perfect place to unwind, especially in the winter. One of the best options in Philly for any convention or reception in my opinion. As with most Philly Starwood properties, well done.

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1Thank Harry D
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Harry D, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia
Price Range: $132 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travelers.
23 questions
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suite #2002 has an exceptional view of the Philly skyline.”
  • suite #2002 - great view of the Philly skyline
pporter17, 2 days ago | Read review
“join SPG member, otherwise they will charge for wifi connection”
michael94168, 2 weeks ago | Read review
“I think odd rooms would have a better view.”
Panner1995, 3 weeks ago | Read review
“Odd number rooms have a better view, overlooks the downtown buildings and parkway.”
Q7210ELmikes, 3 weeks ago | Read review
“park across the street for lower rates”
jourdanl2017, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question