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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,414 Reviews from our TripAdvisor Community

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Showing 2,243: English reviews
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Santa Barbara, California
Reviewed yesterday NEW

So, I'm staying at the Sheraton Philly Downtown for two nights, 3 days. I'm writing this on day 2. MARY MASTROBUONI. 'nuff said. She is the concierge there, and her recommendations are phenomenal. Not just good, but phenomenal. This, and I've seen the woman literally have a phone in each ear, while politely and professionally telling us in line waiting...

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Helpful?
Thank vtreitler
Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

Customer service was not the issue here, but, the room was. I guess because I am a "local" with kids, I was given the crappiest room ever. First impressions were great, the lobby was clean and I had no complaints there. But, as soon as I got to the room, I was ready to leave. The room was dirty. The...

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Thank cd0t
Reviewed 2 days ago NEW

Very good location, Room for a family OK, swimming-pool closed (problem with a little kid) and the hotel offered us a little bag with chocolate and root beer; restaurant closed on this monday and we didn't know why; the valet car OK but after 6 dollars were missing (in cash quarter)

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Thank Michael C
Erie, Pennsylvania
Reviewed 2 days ago NEW

I last stayed at this hotel about a year ago and was quite disappointed. This week I had the opportunity to again stay here and was pleasantly surprised at the improvements! I found the staff at the front desk to be incredibly friendly and helpful. The room was clean as I would normally expect a Sheraton room to be. The...

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Thank Ed M
Crystal Lake, Illinois
Reviewed 3 days ago NEW

We stayed at this hotel for a convention in August of 2016. This was a very luxurious hotel by our standards. We enjoyed our stay here very much. We had a great view, and room was big and very comfortable. Here's what kept me from giving an "excellent" rating: We requested a refrigerator in our reservation, it was never delivered....

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Thank pwwtoy1
Reviewed 4 days ago NEWvia mobile

The hotel itself is everything you would expect from one in its catagory although perhaps dated. Room was clean, a good size and the was bed comfortable. I'm never a fan of the shower over the bath but understand these are common in hotels of this age. The real asset of this hotel is the people that work there. All...

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Thank Curtis E
Reviewed 5 days ago NEWvia mobile

I have been staying at this hotel and every time I try any other hotel I check out after a day and move back to this hotel because of its service levels and attention to the customers need and they are one of the bestest in giving the SPG member recognition regardless of the level and although I am an...

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Thank Rajesh S
Stamford, CT
Reviewed 6 days ago NEW

My initial impression was that the hotel had a major facelift decades ago but still had nagging little problems, not the least of which being the pool being out of service. Petty stuff like the carpet in disrepair inside the door and some peeling paint on the shower ceiling. But the service really won me over (to a 4 star...

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Thank O2455JLchristophert
A TripAdvisor Member
1 review
Reviewed 1 week ago NEWvia mobile

Let me start off by saying, I am beyond ESTREMELY UPSET!!!! My husband and I stood at the "Sheraton Downtown" this weekend and it was absolutely DISGUSTING! ROOMS VERY DUSTY AND DIRTY VENTS...which I complained about, there was dust all over our night stands!!! So they stated they will send someone up to clean the vents...which were extremely dirty and...

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Thank A TripAdvisor Member
Reviewed 1 week ago NEWvia mobile

The staff is fantastic. My husband forget his shirt for the wedding we were attending and literally the staff offered their work shirts. We would late for the wedding ceremony if it wasn't for them. They couldn't have been anymore accommodating!!

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Thank Sandra d
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia
Price Range: $119 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travelers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed only 1 night, we didn't have idea for this”
 of 5 bubbles J4471JDmichaelc, 2 days ago | Read review
“We stayed at Concierge level. Very nice!!!”
 of 5 bubbles pwwtoy1, 3 days ago | Read review
“Get to the 20th floors,...and join their club in advance for free wifi and breakfast.”
 of 5 bubbles O2455JLchristophert, 6 days ago | Read review
“A room facing the Franklin Parkway is nice.”
 of 5 bubbles xtina516, 1 week ago | Read review
“The views are better higher up and ask for a room looking over the cathedral.”
 of 5 bubbles NetteY, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question