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Sheraton Philadelphia University City Hotel

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Sheraton Philadelphia University City Hotel
Sheraton Philadelphia University City Hotel
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1,001 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia University City Hotel
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Showing 970: English reviews
Ligonier, Pennsylvania
Level Contributor
21 reviews
8 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Great location for Drexel Visit. Parking was good. Hotel was clean, and service was outstanding! Arrived late, but I called ahead and the staff had the everything handled. While we did not eat at the hotel the local food and entertainment was available. Maybe next time. But can't say enough good things about the staff.

Helpful?
Thank Ken P
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Ken. We know that service makes a hotel and people make great service. We work hard everyday to deliver top notch service to all our guests. We really appreciate your recognition and sharing your thoughts on Tripadvisor. Hope to see you soon. Joe Kelly General Manager More 

Edmonton, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I spent four days at this hotel. Great location in the heart of University City. The elevator and hallways were generally shabby and in dire need of a refresh. Bedding, especially pillows, were very uncomfortable. Room itself was aging fast. The fan ran continuously in the room and was quite loud (required ear plugs). Breakfast room service was served on... More 

Helpful?
Thank MAR154914
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear MAR. I'm sorry you were so disappointed with the hotel during your recent stay. We have a number of upgrades coming this year including a new lobby and club lounge renovation and replacement of all of our beds with the latest Starwood bedding package. We hope you will return in the future and enjoy the improvements. Sincerely Joe Kelly... More 

Denver, Colorado
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Sheraton U City is an older property that has been buffed up a bit cosmetically but underneath doesn't really come up to snuff. We NEVER got got room keys that worked - three sets - cleaning staff finally let us in. Old school heating and cooling - one speed fan that sounded like the Wright Brother's plane was in... More 

Helpful?
Thank Kevin K
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Kevin. Our apologies for the issue with your room keys. If you can reach out and let us know your room number or last name we will follow up and get the door lock problem corrected . Thanks for your comments about the staff and we are glad you were please with our location near Penn and Drexel. We... More 

New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at this hotel Labor day weekend and was in town for the Made in America festival and hotel was great for stay. Nice gym and outside pool. The room was a nice size and clean. The hotel price was decent for holiday weekend. The location was also in walking distance of different restaurants and shops. Overall , enjoyed my... More 

Helpful?
Thank Lc P
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello LC. Made in America is a great weekend to spend in Philadelphia and we are glad you enjoyed your stay with us. Thank you for letting us know that you were pleased with the hotel accommodations and service. We hope to welcome you again on your next visit Best regards Joe Kelly General Manager More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is conveniently located near in University City close to both the University of Pennsylvania and Drexel University. Rooms are small but clean. Front desk staff are helpful with directions and suggestions for good restaurants in the area.

Helpful?
Thank Shari V
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Shari, So glad you enjoyed your stay and our vibrant University City neighborhood. Hopefully you will be returning for the next 4 years. Thanks for sharing your compliments on Tripadvisor. Best regards Joe Kelly General Manager More 

Windsor, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

My daughter just had a baby at the Childrens hospital,which is walking distance and Ron gave us an upgrade as well making us feel like we were in good hands!There are plenty of restaurants in this are as well as close proximity to U of Penn!This hotel also features a great outdoor pool and sweet fitness center!Also if you love... More 

Helpful?
Thank Wonderer1968
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Wonderer, Congratulations on the birth of your grandchild! Your daughter was in good hands at Children's Hospital and we are so glad we could make you feel welcome and cared for here at the Sheraton. Thank you for your review and your compliments to Ron and Carol. Best regards Joe Kelly General Manager More 

Dublin, Ohio
2 reviews
1 of 5 stars Reviewed August 26, 2016

I rented two rooms for three nights each. All went well until I received my credit card statement. The management charged me for three rooms instead of the two that I reserved. And to add insult to my stay, management added the cost of a $4 water bottle at the additional room that I never rented. I called today Front... More 

Helpful?
Thank lopezfamily1844
SheratonPhiladelphia, Front Office Manager at Sheraton Philadelphia University City Hotel, responded to this review

Thank you lopezfamily1844 for voicing your concerns. I am truly sorry that my team failed to listen to your concerns. I want to make this right for you and make sure that if we incorrectly billed you, we make the correction. Can you please contact me directly at the hotel. Vinny / Dir. of Front Office More 

Jeddah, Saudi Arabia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 23, 2016

This Sheraton is in quite good location if you are visiting Penn University ,or Penn Hospital .Nice size room ,may need some updating generally this hotel is nice overall . Breakfast is available at nearby Axis pizza shop .Coffee is served free in the morning in the hotel lobby .

Helpful?
1 Thank gsb706
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi GSB. So glad you enjoyed your stay with us and got out to enjoy our University City neighborhood. We hope to see you again soon. All the best Joe Kelly General Manager More 

Annapolis, Maryland
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 22, 2016 via mobile

We spent a night here while in town dropping off our child for school. The only room left when I made the reservation was a King Suite. I was well treated by the staff. They made me feel welcome and important. The suite was spacious and the bathroom had lots of nice touches with toiletries and a scrub scrub in... More 

Helpful?
Thank Gregg H
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Good morning Gregg, Thank you for sharing your review on Tripadvisor. We apologize for the elevator waiting times which were an issue last week with so many people and so much luggage as people moved their children into school all week. We have taken steps to alleviate the wait times and we expect to see much improved results very quickly.... More 

2 reviews
5 of 5 stars Reviewed August 22, 2016 via mobile

Clean rooms and very friendly staff. Would definitely stay here again. Parking should be included for guests or at least a cheaper rate. Other than that, everything was good. Hotel should get a shuttle as well so people can utilize the Phlash easier.

Helpful?
Thank Tricia Z
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Tricia. Thank you for sharing your review. We are always glad to accommodate visitors to CHOP and we are so glad our staff took good care of you. Many thanks Joe Kelly General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 

Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut St, Philadelphia, PA 19104-3361
Location: United States > Pennsylvania > Philadelphia > University City
Price Range: $149 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton
Hotel Style:
#23 Family Hotel in Philadelphia
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
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