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Sheraton Philadelphia University City Hotel

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Sheraton Philadelphia University City Hotel
Sheraton Philadelphia University City Hotel
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998 Reviews from our TripAdvisor Community

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Showing 968: English reviews
Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We just wrapped up a 1 1/2 day national conference hosted at the Sheraton Philadelphia University City Hotel. I absolutely recommend this location if you have a large event and require exceptional service. We required a room block for our travelers, a large conference room for the sessions, AV tech support, and catering service both days. Our conference had over... More 

Helpful?
Thank hjohnson27
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Good morning. Our team was really excited to read your fantastic review this morning! We know how important our role is in producing a successful meeting. It sounds like we did everything right. Thank you for your review and for sharing your comments. We will be so glad to welcome you back. You can also look forward to our completely... More 

Los Angeles, California
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I normally stay downtown when I visit Philadelphia because I like to be central to everything. This is now my hotel of choice, it's close enough to center city to uber it, just a 5-7 minute trip to the train station, and it's near Drexel if visiting the college. The lady at the front desk was very nice upon check-in,... More 

Helpful?
Thank Sterling R
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Sterling. You have discovered the secret of University City. We have everything you can find in Center City Philadelphia with the great neighborhood surrounding the hotel. We are so glad you will be staying with us on future visits. Be sure to walk through the PENN campus and discover all the great restaurants and shops on Walnut St as... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Ricky Payne banquet captain and his team Teresa, Margret, and Mark are an exceptional team. Every request was met immediately. They where engaging and friendly. Food was prompt, delishous and served on time.

Helpful?
Thank J L
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello JL. Thanks so much for recognizing our great banquet team. They are terrific hospitality professionals and they deliver great service everyday. We look forward to seeing you again for your next meeting. All the best Joe Kelly General Manager More 

Henderson, Nevada
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Went to Philly to check out colleges for our daughter. This hotel was in a perfect location adjacent to both Drexel University and UPENN. The hotel itslf was very nice and the staff were all friendly and helpful. They also have a decent Chinese restaurant in the lobby(their lo mein was excellent!). Our only complaint would be the air conditioning.... More 

Helpful?
1 Thank Stephanie R
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Stephanie. We are so glad you enjoyed your stay during your college visits. We have a great location for anyone visiting PENN or Drexel and we hope you got a chance to enjoy the neighborhood. We are sorry the air conditioner wasn't running at full capacity when you were here. Normally that is not an issue in our guestrooms.... More 

Holland, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

For a recent conference, we booked the Ben Franklin room and worked with Marta as our CSM. The reason I wanted to write this review was because of the excellent service we received. Everyone was accommodating, pleasant, and willing to work with us whether it be a last minute printing issue, securing back walls or helping us ship boxes. We... More 

Helpful?
Thank piottir1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Thank you so much for your 5 POINT REVIEW! We are so glad our team was there to help your conference run smoothly. This winter our conference space will receive an extensive renovation so when you return next year be prepared to be impressed! Thank you again for your business. Joe Kelly General Manager More 

Boston, Massachusetts
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

If you are a Starwoods member this hotel does a great job welcoming you. Front Desk person was awesome. Club lounge is very nice and staffed. Room was clean and modern. Pool is pretty cool if you are there on a warm day. Only major disappointment was the hotel restaurant and bar. They could definitely spruce that up quite a... More 

Review collected in partnership with this hotel

Helpful?
Thank BizTravler119
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi BizTravler, Thank you for your loyalty as a Starwood Preferred Guest and thanks for staying with us. We appreciate the recognition of our team and we are glad you enjoyed your stay in University City.Hopefully your travel plans will bring you back to see us often. Best wishes Joe Kelly General Manager More 

Singapore, Singapore
Level Contributor
99 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is one pricey hotel with one hallmark, i.e., location. You pay through the nose for being smacked on the edge of the U Penn campus. And even then, the room rate does not include breakfast. So, I guess if you are like me, a parent of a U Penn student during term starting, you have little choice (unless you... More 

Helpful?
Thank IamQingfa
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Qingfa, Our location adjoining the PENN campus does make the hotel very popular during University events like move-in week. While there are other lower cost options in Center City we hope you will be back with us on your future visits. All the best Joe Kelly General Manager More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

Stay was very pleasant. When some conference materials didn't show up, we were left in a bind because even the nearest fedex could only promise to get the prints done in no less than one hour. The hotel management readily stepped up to help us print a bunch of last minute materials so we can get things moving along and... More 

Helpful?
Thank 184jimthompson
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Jim, It makes us feel great to be able to step in and take care of an issue for our guests. That's what genuine service and hospitality is all about. We appreciate your compliments and we look forward to welcoming you again soon. Best wishes Joe Kelly General Manager More 

Ligonier, Pennsylvania
Level Contributor
17 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Great location for Drexel Visit. Parking was good. Hotel was clean, and service was outstanding! Arrived late, but I called ahead and the staff had the everything handled. While we did not eat at the hotel the local food and entertainment was available. Maybe next time. But can't say enough good things about the staff.

Helpful?
Thank Ken P
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Ken. We know that service makes a hotel and people make great service. We work hard everyday to deliver top notch service to all our guests. We really appreciate your recognition and sharing your thoughts on Tripadvisor. Hope to see you soon. Joe Kelly General Manager More 

Edmonton, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I spent four days at this hotel. Great location in the heart of University City. The elevator and hallways were generally shabby and in dire need of a refresh. Bedding, especially pillows, were very uncomfortable. Room itself was aging fast. The fan ran continuously in the room and was quite loud (required ear plugs). Breakfast room service was served on... More 

Helpful?
Thank MAR154914
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear MAR. I'm sorry you were so disappointed with the hotel during your recent stay. We have a number of upgrades coming this year including a new lobby and club lounge renovation and replacement of all of our beds with the latest Starwood bedding package. We hope you will return in the future and enjoy the improvements. Sincerely Joe Kelly... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 

Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut St, Philadelphia, PA 19104-3361
Location: United States > Pennsylvania > Philadelphia > University City
Price Range: $147 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Hotwire, Hotels.com, Priceline, Odigeo, getaroom.com, Travelocity and Agoda so you can book your Sheraton Philadelphia University City Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton
Hotel Style:
#23 Family Hotel in Philadelphia
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
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