We have a child attending the University of Pennsylvania and we had a fabulous first (of many) stays at the University City Sheraton. The location was perfect, within walking distance of the entire UPenn campus. The property was very well maintained, had excellent amenities, and terrific service! There were a number of individuals who made our first stay to visit the kids special. Cassidy was really helpful ahead of our stay in making sure we were in our preferred room type in a high floor. Alicia also helped us with a change to our reservation ahead of our arrival. Chris and Tammy at the front desk were great in answering our many questions about the hotel and helping us navigate the amenities despite the pandemic. We all were able to use the fitness center, which had plenty of high-end equipment, and the on-site restaurant (SangKee Noodle) served terrific food and had great service, too! We are looking forward to many future weekend trips to the hotel!…
This hotel is one of the worst run places I have ever stayed. My son has been treated at CHOP for the last 7 years and I've been forced to stay here over 50 nights and this last trip will 100% be my last. The staff is unorganized, doesn't follow through on anything and does the bare minimum (Tammy does try I will say). The rooms are dirty, dusty and ill-equipped. Sinks and showers don't drain, USB provided chargers never work and furniture is beat up.
Mr Ron was very helpful, Quick & Professional. Thanks, look forward to returning very soon. He got me the room at a price we both could agree on. I Recommend the SHERATON HOTEL (university city) to all my friends & family 100% 😎
This is not a downtown hotel. At a meeting near Drexel. Hotel is still trying to get back on its feet and there are still some areas that are a little tired looking but many great changes are taking place and they are trying very hard to do what they need to. Notable highlight is their staff. A check in I had the fortunate luck to be helped by Tammy. What an amazing person with a can-do attitude. She is hospitality and more. She is one of the best of the best.
Joe took amazing care of me from start to finish . Told him I was down here to shoot some video projects and he was able to provide some “hidden gems” and helped guide me in the right direction for my search in seeking fresh talent Joe, I owe you big time. - Sidney Kazazi
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