For a recent conference, we booked the Ben Franklin room and worked with Marta as our CSM. The reason I wanted to write this review was because of the excellent service we received. Everyone was accommodating, pleasant, and willing to work with us whether it be a last minute printing issue, securing back walls or helping us ship boxes. We... More 

If you are a Starwoods member this hotel does a great job welcoming you. Front Desk person was awesome. Club lounge is very nice and staffed. Room was clean and modern. Pool is pretty cool if you are there on a warm day. Only major disappointment was the hotel restaurant and bar. They could definitely spruce that up quite a... More 

This is one pricey hotel with one hallmark, i.e., location. You pay through the nose for being smacked on the edge of the U Penn campus. And even then, the room rate does not include breakfast. So, I guess if you are like me, a parent of a U Penn student during term starting, you have little choice (unless you... More 

Stay was very pleasant. When some conference materials didn't show up, we were left in a bind because even the nearest fedex could only promise to get the prints done in no less than one hour. The hotel management readily stepped up to help us print a bunch of last minute materials so we can get things moving along and... More 

Great location for Drexel Visit. Parking was good. Hotel was clean, and service was outstanding! Arrived late, but I called ahead and the staff had the everything handled. While we did not eat at the hotel the local food and entertainment was available. Maybe next time. But can't say enough good things about the staff.

I spent four days at this hotel. Great location in the heart of University City. The elevator and hallways were generally shabby and in dire need of a refresh. Bedding, especially pillows, were very uncomfortable. Room itself was aging fast. The fan ran continuously in the room and was quite loud (required ear plugs). Breakfast room service was served on... More