Sheraton Philadelphia University City Hotel
1,952 reviews
#13 of 96 Hotels in Philadelphia
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360
Panoramas (11) Room & Suite (216)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 06/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Philadelphia University City Hotel
Updated 06/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 96 hotels in Philadelphia
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
A reimagined Philadelphia, Pennsylvania hotel on a historic campus. Located in the heart of the University of Pennsylvania campus, Sheraton Philadelphia University City Hotel is within walking distance of iconic attractions and entertainment. Our newly reimagined hotel near top downtown Philadelphia locations offers warm, family-friendly hospitality and unique social spaces. We are immersed in the culture and history of Philadelphia - from museums that trace world civilizations to local eateries and elite universities. Unwind and explore the best of the city within moments.
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Room & Suite (216)216
Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking garage
Wifi
Breakfast available
Vending machine
Conference facilities
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Spanish
Location
Full view
98Great for walkers
Grade: 98 out of 100
76Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
3549 Chestnut Street, Philadelphia, PA 19104
Getting there
Sansom Commons/36th StSEPTA2 min
36th St PortalSEPTA2 min
1,952Reviews25Q+A100Room tips
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Popular mentions
We have a child attending the University of Pennsylvania and we had a fabulous first (of many) stays at the University City Sheraton. The location was perfect, within walking distance of the entire UPenn campus. The property was very well maintained, had excellent amenities, and terrific service! There were a number of individuals who made our first stay to visit the kids special. Cassidy was really helpful ahead of our stay in making sure we were in our preferred room type in a high floor. Alicia also helped us with a change to our reservation ahead of our arrival. Chris and Tammy at the front desk were great in answering our many questions about the hotel and helping us navigate the amenities despite the pandemic. We all were able to use the fitness center, which had plenty of high-end equipment, and the on-site restaurant (SangKee Noodle) served terrific food and had great service, too! We are looking forward to many future weekend trips to the hotel!…
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Date of stay: March 2021
Value
Rooms
Service
Room Tip: higher floor rooms offer a great view in both directions
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Helpful
Response from Chris Dixon, Other at Sheraton Philadelphia University City Hotel
Responded 2 weeks ago
Hello PattyandNickH, Thank you for taking the time to share such wonderful sentiments; especially highlighting Kassidy, Tammy, and Alesha, who are all extraordinary at providing guest service. We are grateful for every opportunity that we have to serve both you and your family during your visits to UPENN. We look forward to serving you again in the near future. Warm Regards, Chris D.
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This hotel is one of the worst run places I have ever stayed. My son has been treated at CHOP for the last 7 years and I've been forced to stay here over 50 nights and this last trip will 100% be my last. The staff is unorganized, doesn't follow through on anything and does the bare minimum (Tammy does try I will say). The rooms are dirty, dusty and ill-equipped. Sinks and showers don't drain, USB provided chargers never work and furniture is beat up.
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Date of stay: March 2021
Location
Cleanliness
Service
Room Tip: there are none
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Helpful
Response from Chris Dixon, Other at Sheraton Philadelphia University City Hotel
Responded 2 weeks ago
Hello Trip822717, Thank you for choosing to stay at the Sheraton Philadelphia University City Hotel and providing your honest feedback with the Tripadvisor community. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I see that you have stayed with us many times while visiting CHOP and our hope is that you give us a chance to restore your loyalty. As a teachable moment, I have shared your feedback with the hotel team to ensure the necessary guidelines are in place to prevent the issues mentioned in your review from occurring in the future. Kind regards, Chris D
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Mr Ron was very helpful, Quick & Professional. Thanks, look forward to returning very soon. He got me the room at a price we both could agree on. I Recommend the SHERATON HOTEL (university city) to all my friends & family 100% 😎
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Date of stay: March 2021Trip type: Traveled on business
Helpful
Response from Chris Dixon, Other at Sheraton Philadelphia University City Hotel
Responded 2 weeks ago
Hello rhizy2021, Thank you so much for taking the time to share such wonderful sentiments about your visit to the Sheraton Philadelphia University City. Ron is definitely an integral part of our team, who consistently brightens up the day of those he comes into contact with. He is the master at anticipating guest needs and delivering. We thank you for your review and we look forward to seeing you again in the very near future.
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EnjoyLifeHaveFun1 wrote a review Mar 2021
Washington DC, District of Columbia7 contributions3 helpful votes
This is not a downtown hotel. At a meeting near Drexel. Hotel is still trying to get back on its feet and there are still some areas that are a little tired looking but many great changes are taking place and they are trying very hard to do what they need to. Notable highlight is their staff. A check in I had the fortunate luck to be helped by Tammy. What an amazing person with a can-do attitude. She is hospitality and more. She is one of the best of the best.
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Date of stay: March 2021Trip type: Traveled on business
Rooms
Service
Sleep Quality
Helpful
Response from Chris Dixon, Other at Sheraton Philadelphia University City Hotel
Responded Mar 6, 2021
Hello EnjoyLifeHaveFun1, Thank you so much for taking the time to share your feedback about your visit to the Sheraton Philadelphia University City. As stated in your review, we are in the process of completing multiple modernization to enhance our guest experience. We are delighted to learn that Tammy made such an impression on you. We are certainly fortunate to have him on our team. We hope to welcome you back again in the near future. Warm regards, Chris D
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Joe took amazing care of me from start to finish . Told him I was down here to shoot some video projects and he was able to provide some “hidden gems” and helped guide me in the right direction for my search in seeking fresh talent Joe, I owe you big time. - Sidney Kazazi
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Date of stay: February 2021
Helpful
Response from Chris Dixon, Other at Sheraton Philadelphia University City Hotel
Responded Feb 11, 2021
Hello sidneyFromPhilly, We work hard to deliver an exceptional guest experience. It is amazing that we were able to assist with a few "hidden gems" during your visit. We thank you for your review and we look forward to seeing you again in the very near future. Warm regards, Chris D.
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PRICE RANGE
$161 - $396 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton philadelphia university city resort, philadelphia sheraton
LOCATION
United StatesPennsylvaniaPhiladelphiaUniversity City
NUMBER OF ROOMS
316
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Claim Your Listing Frequently Asked Questions about Sheraton Philadelphia University City Hotel
Which popular attractions are close to Sheraton Philadelphia University City Hotel?
Nearby attractions include Walnut Street (0.2 miles), University of Pennsylvania Bookstore (0.1 miles), and Institute of Contemporary Art (0.08 miles).
What are some of the property amenities at Sheraton Philadelphia University City Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Sheraton Philadelphia University City Hotel?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Sheraton Philadelphia University City Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Philadelphia University City Hotel?
Yes, a parking garage and paid private parking nearby are available to guests.
What are some restaurants close to Sheraton Philadelphia University City Hotel?
Conveniently located restaurants include White Dog Cafe, Pod, and Baby Blues BBQ.
Are there opportunities to exercise at Sheraton Philadelphia University City Hotel?
Yes, guests have access to a fitness center and an outdoor pool during their stay.
Are any cleaning services offered at Sheraton Philadelphia University City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Philadelphia University City Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Philadelphia University City Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Sheraton Philadelphia University City Hotel?
The staff speaks multiple languages, including English and Spanish.