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Chestnut Hill Hotel

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Chestnut Hill Hotel
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424 Reviews from our TripAdvisor Community

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Showing 415: English reviews
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New York City, New York
Reviewed 2 weeks ago

I work for a luxury concierge company in NYC and have been in hospitality for well over 20 years. So when I say the staff is exceptional, they are! Particularly: Michelle, Sam and John. I do not disregard anyone else purposefully, I simply do not know everyone's names. All employees I have been in contact with are charming and beyond...

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Helpful?
Thank lmacaulay2017
Fairfield, Connecticut
Reviewed 3 weeks ago

Last week my family and I had traveled from out of state as did many others in our party for a death in the family and the Chestnut Hill Hotel was recommended. It is situated in a lovely area of Philly within walking distance of great eating establishments (Mexican, French and American fare). The rooms were lovely and clean and...

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Helpful?
Thank pattie329
John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear pattie329, Thank you for choosing to stay with us despite the sad circumstances. I am delighted to hear you found our associates to be welcoming and accommodating; I will certainly pass your kind words along to John at our front desk and share your comments regarding our team. We enjoy getting to know our guests and use every opportunity...

Reviewed 4 weeks ago

Chestnut Hill Hotel is the place to stay when visiting. It is centrally located; can walk to everything in town! Rooms are extremely clean and comfortable. The staff is courteous, friendly & eager to please. We always stay there when visiting the area and have never been disappointed.

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Helpful?
1Thank Patricia M
John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear Patricia M, I am delighted to hear you enjoyed your recent visit and thank you for your continued loyalty. I will pass your kind words onto our employees who take great pride in delivering service that exceeds our guests’ expectations. We look forward to seeing you again in the near future. Sincerely, John

Devon, CT
Reviewed 4 weeks ago

This was our first time at the Chestnut HIll Hotel and we found it to be a welcome and comfortable place. Our room was spacious and well-appointed, with a refrigerator, hair dryer and a safe. A good breakfast is served each morning, with breads, make-your-own waffles, granola, fruit, juice, coffee and tea. Parking is free. There are two restaurants connected...

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Helpful?
Thank Emar55
John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear Emar55, Thank you for your kind comments regarding your recent visit and thank you for recognizing our associates, Michele and John, who helped make your stay more comfortable. I am pleased to hear you enjoyed our room accommodations, amenities, location, and staff. Hopefully your travel plans will allow a return trip in the near future. Sincerely, John

Blacksburg, Virginia, United States
Reviewed 4 weeks ago via mobile

We had room 603. Pounding music till late at night and starting again early in morning. Not enough space to walk around the bed. Main hotel might be fine but be sure not to get booked in the Carriage House annex! Never again for us. Nicer hotels are further away but much better.

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Helpful?
Thank Carl G
John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear Carl G, Thank you for taking the time to share your comments regarding your recent stay. I have checked with my associates and reviewed our front desk logbook in an attempt to better understand where loud music might have been coming from and why the issue was not resolved during your stay. I have been unable to find any...

Reviewed 4 weeks ago via mobile

This hotel was lovely and the staff were very helpful and accommodating. It was recently renovated and very clean. This seems like an odd thing to say but the bathroom is gorgeous-- all white marble. The hotel is charming--it has modern amenities but the service and the feel makes it seem as you are in a different era. Morning breakfast...

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Helpful?
Thank Joanne B
John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear Joanne B, Thank you for your recent review. I am pleased to hear you enjoyed our hotel and that you found it to be clean and our staff to be helpful and accommodating. It is wonderful to hear that you appreciated our marble bathroom. I am glad you had the chance to dine at one of the restaurants on...

Reviewed 4 weeks ago via mobile

This hotel is extremely welcoming and comfortable. Our one bedroom suite with separate living room with pullout sofa meant we could have our 3 small nieces and nephew over for the ultimate sleepover. They were enchanted by the private 2nd floor lobby that had a chess table set up right outside our door. The bed was very comfortable and made...

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Helpful?
Thank DebbyClaire
John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear Debby Claire, Thank you for your delightful and informative review of our hotel and surrounding area. I am pleased to hear you found our hotel to be welcoming and comfortable. I will pass on your kind words to Michele. We do our best to interact with our guests like family and to make everyone as comfortable as possible. I...

Mineral Point, Wisconsin
Reviewed January 20, 2017

We have stayed here numerous times during business trips to Philadelphia and will continue to do so in the future, as the facility and staff are top notch. The rooms vary greatly in size but all well-appointed.

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Helpful?
Thank jmdc1
John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear jmdc1, Thank you for your kind review and continued loyalty. We love when our guests are able to mix business with pleasure. I will pass on your kind words to our staff. We look forward to seeing you again in the near future. Sincerely, John

Monterey, California
Reviewed January 2, 2017

We were placed on the second floor in the front of the hotel on Germantown Ave. I was concerned that the street noise would keep us up. However the room was configured with a living room on the street side with a separate, doored bedroom behind it. The living room served as a buffer and we slept very well. The...

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Helpful?
1Thank avodoc
John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear Avodoc, Thank you for you comments regarding your recent stay with us. I am pleased to hear you had an enjoyable visit and that you liked the layout of our 2nd floor suite. We strive to deliver outstanding service that exceeds our guests’ expectations and I am happy that our front desk associates were friendly and knowledgeable. It is...

Philadelphia, Pennsylvania
Reviewed December 13, 2016

The Chestnut Hill Hotel was such a lovely, charming, boutique hotel for our wedding guests. The staff was extremely helpful, courteous, kind, professional. The location was wonderful for those who wanted to explore "the avenue", and was close to the wedding venue. I worked with Mr. Pollock booking the block of rooms and he kept me updated on the list....

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Helpful?
Thank Andre K
John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear Andre K, It was a pleasure working with you and thank you for giving us the opportunity to accommodate your friends and family. I am delighted to hear your guests enjoyed all that we have to offer including our close proximity to many upscale restaurant and shopping options. We do our best to have gift bags delivered promptly and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
Upscale boutique hotel located in the Northwestern section of Philadelphia featuring 36 deluxe accommodations and suites. ... more   less 

Additional Information about Chestnut Hill Hotel

Address: 8229 Germantown Avenue, Philadelphia, PA 19118
Location: United States > Pennsylvania > Philadelphia > Chestnut Hill
Price Range: $194 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chestnut Hill Hotel 3.5*
Number of rooms: 36
Reservation Options:
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Also Known As:
Chestnut Hill Philadelphia
Chestnut Hill Hotel Philadelphia
Hotel Chestnut Hill
Hotel Style:
#6 Business Hotel in Philadelphia
#11 Family Hotel in Philadelphia
#13 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travelers have asked, with answers from Chestnut Hill Hotel staff and other travelers.
8 questions
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Pompano Beach, Florida
4 months ago
The Villages, Florida
Philadelphia, Pennsylvania
10 months ago
Tallahassee, Florida
over a year ago

See all questions (8)

Questions? Get answers from Chestnut Hill Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Always call to see if you can up-grade to better room, but all rooms are lovely.”
 of 5 bubbles lmacaulay2017, 2 weeks ago | Read review
“Best location centrally located, able to walk to everything in town. Provides all amenities”
 of 5 bubbles A1888FNpatriciam, 4 weeks ago | Read review
“Try to get the suite with a separate living room.”
 of 5 bubbles avodoc, Jan 2, 2017 | Read review
“Rooms in the back overlook the parking lot - some noise from folks coming and going”
 of 5 bubbles smilingtrips, Nov 17, 2016 | Read review
“Stay in main building to avoid the weather”
 of 5 bubbles carol4700, Nov 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question