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Extended Stay America - Philadelphia - Airport - Tinicum Blvd.

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Extended Stay America - Philadelphia - Airport - Tinicum Blvd.
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192 Reviews from our TripAdvisor Community

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Showing 188: English reviews
Rochester, New York
1 review
1 of 5 stars Reviewed 1 week ago

After trying 5 sets of key cards we were told that our key lock was broken and needed major work as the battery was dead. Then we were told that we had to go to the front desk and use the maintenance keys to get in of the room if we needed to leave the room and we would receive... More 

Helpful?
Thank stanzbmx
00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, and I am sad to hear you had a disappointing experience with us. I am so very sorry for the inconveniences you endured just to get in and out of your guest suite. I am also sorry our staff appeared to... More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Won't be staying here again Could not get 1hr later check out Breakfast was continental  Had to visit 3 rooms before we settled for 1 1 smelled like smoke  1 smelled like majiuana  Charged $5 for a poorly lite parking lot

Helpful?
Thank africandav
00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you very much for staying at our hotel. It is obvious from your comments we failed to live up to your expectations, and we apologize for dropping the ball. We truly want each guest to have an outstanding stay, and we are sorry that was not your experience. Although you stated you do not intend to return to our... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Dirty and smelly hotel. Stains on carpet, doors don't fit correctly. TV remote missing and staff had problems finding another one. We cancelled remainder of stay and moved to different hotel. Would never go back.

Helpful?
Thank cjbliss
00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

We can absolutely do better than the observations you described. We strive to provide a clean and well maintained guest suite for our guests and we failed in this area. Our housekeeping team has been made aware of your feedback and apologize for letting you down. We ask for you to rethink your decision of never coming back and give... More 

London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 24, 2016 via mobile

Room was not very clean. Just a general underwhelming experience. Not in anyway priced correctly. If you need a bed and nothing else, nothing else, and you're super stuck (like I was) then maybe. ......................................

Helpful?
Thank Paul_toot
00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you for choosing to stay with us and for posting a review. I am sorry to hear your stay was not what you had hoped or expected. We are an extended stay hotel and cater to the longer staying guest. We do offer everything you need in your suite such as kitchen items, extra linens upon request at the... More 

Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 23, 2016

This is a basic hotel in terms of comfort and amenities but what makes it are the staff. Special praise go to Ashley, Monique and Simerrah who are particularly lovely and are just so helpful to guests.

Helpful?
1 Thank Lucy A
00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you for sharing the kind review of your visit to Extended Stay America - Philadelphia - Airport - Tinicum Blvd. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing... More 

New York, New York, United States
2 reviews
3 of 5 stars Reviewed August 7, 2016

ASHLEY at the Front Desk was very helpful & courteous! She made up for the location & lack of amenities at this hotel. I also accidently chose a smoking room because it was on a higher floor, & I recommend to anyone staying here who is NOT a smoker to be sure to ask for a NON SMOKING room.

Helpful?
Thank Chris C
00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you for your review singling out Ashley for the wonderful service she provided. We are proud of our associates who go above and beyond to ensure that our guests are comfortable. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope you will... More 

1 review
5 of 5 stars Reviewed August 5, 2016 via mobile

I'd like to say I've been treated very good by Simerrah at the front desk. She has helped me with anything I've ever needed. she even looks out for my mail witch is great and I just couldn't be more thankful. so thank you as well as any others whose name I may not have. Great job guys.

Helpful?
Thank world12345678910
00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you for posting your kind review of Extended Stay America Philadelphia - Airport - Tinicum Blvd. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff, especially from Simerrah during your business visit. I will share your gracious feedback with my team.... More 

Washington, District of Columbia, District of Columbia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 3, 2016

The staff was friendly and accessible. Especially Simerah - even after I accidently spilled coffee on her! Ishamel greeted us at check in and was very accommodating. I would consider staying there on future trips.

Helpful?
Thank Adib S
00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you for posting your kind review of Extended Stay America - Philadelphia - Airport - Tinicum Blvd. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff, especially Simerah and Ishamel. They will be pleased to hear their efforts are noticed and... More 

Harrisburg, Pennsylvania
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 26, 2016

Close to airport. The front desk people were good. But... There is an extra charge for parking. It's only $5 or something but put it in the price of the room please. The air conditioning unit was very noisy. The refrigerator was noisy. The hallway was noisy. So bring earplugs if you are actually there for sleep. Otherwise it was... More 

Helpful?
2 Thank chk2002
00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you so much for staying with us. I am so glad to see you had an overall good visit, please accept my apologies for the noises in your guest suite. I will have our engineering department look into these issues right away. Thanks so much for letting us know. We appreciate your business and hope to see you again... More 

1 review
5 of 5 stars Reviewed July 19, 2016 via mobile

Id like to say Rasheed and Joe are some of the best workers here. They are very Helpfull and always help me when I need it. They never make me wait they are very attentive and we appreciate that. So thank you Rasheed and Joe you guys are doing a great job here.

Helpful?
Thank Ashley F
00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you for your review filled with gracious remarks, especially about the service you received from our team. We are thrilled to hear you had a great stay at Extended Stay America - Philadelphia - Airport - Tinicum Blvd. Thank you for mentioning our staff, especially Rasheed and Joe in your feedback. They are truly an asset to our team,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
Official Description (provided by the hotel)
This hotel no longer accepts cash for stays less than 5 nights. ... more   less 

Additional Information about Extended Stay America - Philadelphia - Airport - Tinicum Blvd.

Address: 9000 Tinicum Blvd, Philadelphia, PA 19153-3101 (Formerly Extended Stay America - Philadelphia - Airport)
Location: United States > Pennsylvania > Philadelphia
Price Range: $97 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Airport - Tinicum Blvd. 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay America Philadelphia - Airport Hotel Philadelphia
Extended Stayamerica Philadelphia Airport
Extended Stay Philadelphia
Philadelphia Extended Stay
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