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This was the worst hotel experience I’ve ever had. The bathroom floor looked as if it hadn’t been cleaned in a very long time. There was dirt, hair and accumulated muck around the toilet. The carpet was stained. And there was a faint odd smell...More
Thank Lisa O
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded October 9, 2018
Lisa, we sincerely apologize for the issues you encountered in your room while you were here and the poor service provided by our team. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to...More
We are in the process of moving to PA. Good choice because you can cook in the room. The room itself was spacious. The staff is what impressed us most. The housekeepers were wonderful, the front desk people, and the manager were super friendly and...More
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded November 22, 2017
Thank you for your nice feedback about Extended Stay America. We are glad to know you liked your comfortable suite and that the attentive service provided by our associates added to your joy. We hope to be your hotel of choice whenever you are back...More
During a lay over at the Philadelphia airport, my sister and I needed some place to stay for 7 hours, just to sleep. The hotel staff was not friendly, the hotel is old, smelly and we were concerned for our safety. The room was awful...More
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded September 17, 2018
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service...More
I had a great time staying here. Staff was very accommodating and willing to help, Room was cleaned well and I love that I can cook in my room! I would recommend this hotel if you are trying to find somewhere nice and reasonably priced.
Thank Tiffany S
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded August 18, 2018
Tiffany, thank you for staying at Extended Stay America. We are delighted to read you loved our courteous service and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit.
Due to weather, all flights were canceled and I needed a room. I used a booking tool and this was one of the last places close to the airport and under 200 that has a room available.
I have never stayed at this chain /...More
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded July 18, 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More