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Extended Stay America - Philadelphia - Airport - Bartram Ave.

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Extended Stay America - Philadelphia - Airport - Bartram Ave.
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87 Reviews from our TripAdvisor Community

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Showing 86: English reviews
New Haven, Connecticut
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

This was one of the worst hotels I've ever stayed at! Checked in at front desk I was told that parking was 5$ but website says free! Room smelled and housekeeper came into room even with "do not disturb sign on door"! Manager Rose C was totally rude and disrespectful not only to me but other guest! Do not stay... More 

Helpful?
Thank dmitch1715
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 7, 2016 via mobile

The rooms appeared nice n clean upon entering. I Stayed at Hawthorne suites last wk n it was lovely. Unfortunately it was booked up this week so I had to settle for this hotel that was reasonable and had availability. Since being so tired my friend and I just slept. Upon fixing the beds in the morning I noticed a... More 

Helpful?
1 Thank mhizztravellady
Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had such an unpleasant experience. Your comments were reviewed by the staff, and we will go above and beyond to ensure the cleanliness of the guest rooms to make sure your experience is not repeated. I really appreciate you... More 

Ashland, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 5, 2016 via mobile

Not a clean room. Bed sheets were stained. No housekeeping. Even the remote control for the TV had black electrical tape around it to keep the batteries secure. Hallways had a musky smell. Would not recommend to anyone. No shuttle service to airport.

Helpful?
1 Thank Fredman4
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. For guests staying less than a week and... More 

Snowflake, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 5, 2016

The room was clean and reasonably updated. The front desk staff were very friendly. The lady that checked us in was particularly helpful and went out of her way to help us with an unusual request. Yes, as another review mentioned, there is nothing in the kitchen to allow you to actually use the kitchen.... no cups, no pots, no... More 

Helpful?
Thank 1EASYtoPLEASE1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that we failed to explain our dishware policy upon check-in. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. I will review our check-in procedures with our staff to make sure we... More 

Washington, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 29, 2016 via mobile

It's clean, but that's about it. What good is a kitchen if you don't have pans or dishes to prepare anything? You have to get your own towels. Furniture is worn and our couch had an interesting, body shaped stain on it. TV cuts out. Free breakfast looks like they raided the vending machine. Not much around this location and... More 

Helpful?
Thank Tim M
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for providing us with details about your experience with us. I sincerely apologize that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will coach our front desk staff to make sure we... More 

Easton, Maryland
Level Contributor
4 reviews
1 of 5 stars Reviewed May 19, 2016

Asked for a non smoking room because my son has asthma. Was given a room that clearly had been smoke in. Went to asked for another room as both my son and I started and continue to cough. The desk clerk yelled from a back room that she was on a lunch break. Window is being left wide open with... More 

Helpful?
Thank Ahouston321
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

The staff and I read your comments about your stay with us. The issues you described are unacceptable, and I sincerely apologize for your experience. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. Regarding housekeeping, we provide housekeeping... More 

2 reviews
5 of 5 stars Reviewed May 17, 2016 via mobile

we stayed at the location on Tinicum Boulevard. It was the best hotel experience I've ever in countered ,the manager Joe was so helpful with all our needs an made our stay very comfortable. I will definitely visit there again thanks to Joe's excellent service. 5 stars!!

Helpful?
Thank Christina C
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for your great review of our property. I'm so pleased to hear that we were able to accommodate your needs with a comfortable stay and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Mechanicsburg, Pennsylvania
Level Contributor
25 reviews
1 of 5 stars Reviewed March 30, 2016

This was an awful experience. From torn headboards, to smelly rooms, cigarette burns in the sheets, doors that didn't entirely close... It was a scary experience! Positives... The treadmill was awesome! After returning home, we received a phone call from management of the hotel along with corporate. They helped us with the issues we had, but the stay was over.... More 

Helpful?
Thank melaniesQ3767SK
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. As this hotel’s manager, I can assure you that I have shared your feedback with our entire staff to ensure your experience is not repeated. I am grateful for the feedback you provided so... More 

Krefeld, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 29, 2016

I had to get a Hotel quickly after flight cancellation at PHL. No shuttle to the Hotel, cab was $15. Front desk lady was nice. Room was not clean, beverage marks still on the table, cheap run down furniture. I would not have stayed there if I had had a different choice.

Helpful?
2 Thank Christoph B
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. Your comments were reviewed by the staff, and we will make sure that we are thoroughly inspecting rooms prior to guest arrivals as well as clearly... More 

1 review
5 of 5 stars Reviewed January 18, 2016 via mobile

Very friendly and very pleased with customer relations ...rooms were very inviting and clean ..front desk was very informative about the area...I felt like I was at home ...I will return to facility in future

Helpful?
Thank Joe C
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to provide you with exceptional customer service and a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

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Near Extended Stay America - Philadelphia - Airport - Bartram Ave.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
This hotel no longer accepts cash for stays less than 5 nights. ... more   less 

Additional Information about Extended Stay America - Philadelphia - Airport - Bartram Ave.

Address: 8880 Bartram Ave, Philadelphia, PA 19153-3110 (Formerly Extended Stay Deluxe - Philadelphia - Airport)
Location: United States > Pennsylvania > Philadelphia
Price Range: $108 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Airport - Bartram Ave. 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Extended Stay Deluxe Philadelphia-Airport Hotel Philadelphia
Extended Stay America Philadelphia
Philadelphia Extended Stay
Extended Stay Philadelphia
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