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Extended Stay America - Philadelphia - Airport - Bartram Ave.

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Extended Stay America - Philadelphia - Airport - Bartram Ave.
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91 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Greater London, United Kingdom
Reviewed September 30, 2016 via mobile

The young lady at the desk (both check in & check iut) was very nice and helofuk tok. But overall not a great hotel. Site said renovations had been done but it didn't seem that way. Rooms were dark and dreary. The entire hotel had an odor of stale smoke and other smells. Cabinet doors were broken or missing in...

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Helpful?
Thank Betsy D
Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that there were odor and maintenance issues in the room you were assigned. In response to your feedback, we are reviewing with the staff our odor remediation processes and we are also working on replacing the missing drawers in the room. I really appreciate you bringing this...

Philadelphia, Pennsylvania
Reviewed August 10, 2016

Not going to get into too much details, but this hotel was a total disappointment for my family and I. We simply stayed in for a night driving by. Rooms were super dirty and smelly (yes, we had to switch rooms). The guy that registered us said that "breakfast" was meant: Coffee! we'll never stay at this brand again nor...

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Helpful?
1Thank ndblue1
Reviewed August 7, 2016 via mobile

Monique at the front desk was extremely friendly and made sure all of my needs were met . She made my checkout process so easy ! Would definitely stay here again ! Hotel was clean , rooms accommodating, and staff was knowledgeable. Plus a good gym area !

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Helpful?
Thank Rachel T
Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that the front desk was friendly, the hotel was clean and you enjoyed your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Salisbury, United Kingdom
Reviewed August 3, 2016

Perhaps planning to visit customers near Philadelphia when the Democratic Conference was in town wasn’t a good idea. Ignorant of this at the time, the only hotel we could find for less than $300 a night was this place. Even so it was about $120, including taxes. Reception reminded me of, well, my Dorm reception in 1973. Dingy, scruffy but...

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Helpful?
Thank jenkspj
New Haven, Connecticut
Reviewed July 25, 2016 via mobile

This was one of the worst hotels I've ever stayed at! Checked in at front desk I was told that parking was 5$ but website says free! Room smelled and housekeeper came into room even with "do not disturb sign on door"! Manager Rose C was totally rude and disrespectful not only to me but other guest! Do not stay...

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Helpful?
Thank dmitch1715
New York City, New York
Reviewed June 7, 2016 via mobile

The rooms appeared nice n clean upon entering. I Stayed at Hawthorne suites last wk n it was lovely. Unfortunately it was booked up this week so I had to settle for this hotel that was reasonable and had availability. Since being so tired my friend and I just slept. Upon fixing the beds in the morning I noticed a...

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Helpful?
1Thank mhizztravellady
Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had such an unpleasant experience. Your comments were reviewed by the staff, and we will go above and beyond to ensure the cleanliness of the guest rooms to make sure your experience is not repeated. I really appreciate you...

Ashland, Pennsylvania
Reviewed June 5, 2016 via mobile

Not a clean room. Bed sheets were stained. No housekeeping. Even the remote control for the TV had black electrical tape around it to keep the batteries secure. Hallways had a musky smell. Would not recommend to anyone. No shuttle service to airport.

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Helpful?
1Thank Fredman4
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. For guests staying less than a week and...

Snowflake, Arizona
Reviewed June 5, 2016

The room was clean and reasonably updated. The front desk staff were very friendly. The lady that checked us in was particularly helpful and went out of her way to help us with an unusual request. Yes, as another review mentioned, there is nothing in the kitchen to allow you to actually use the kitchen.... no cups, no pots, no...

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Helpful?
Thank 1EASYtoPLEASE1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that we failed to explain our dishware policy upon check-in. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. I will review our check-in procedures with our staff to make sure we...

Washington, Pennsylvania
Reviewed May 29, 2016 via mobile

It's clean, but that's about it. What good is a kitchen if you don't have pans or dishes to prepare anything? You have to get your own towels. Furniture is worn and our couch had an interesting, body shaped stain on it. TV cuts out. Free breakfast looks like they raided the vending machine. Not much around this location and...

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Helpful?
Thank Tim M
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for providing us with details about your experience with us. I sincerely apologize that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will coach our front desk staff to make sure we...

Easton, Maryland
Reviewed May 19, 2016

Asked for a non smoking room because my son has asthma. Was given a room that clearly had been smoke in. Went to asked for another room as both my son and I started and continue to cough. The desk clerk yelled from a back room that she was on a lunch break. Window is being left wide open with...

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Helpful?
Thank Ahouston321
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

The staff and I read your comments about your stay with us. The issues you described are unacceptable, and I sincerely apologize for your experience. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. Regarding housekeeping, we provide housekeeping...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
This hotel no longer accepts cash for stays less than 5 nights. ... more   less 

Additional Information about Extended Stay America - Philadelphia - Airport - Bartram Ave.

Address: 8880 Bartram Ave, Philadelphia, PA 19153-3110 (Formerly Extended Stay Deluxe - Philadelphia - Airport)
Location: United States > Pennsylvania > Philadelphia
Price Range: $97 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Airport - Bartram Ave. 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Extended Stay Deluxe Philadelphia-Airport Hotel Philadelphia
Extended Stay America Philadelphia
Philadelphia Extended Stay
Extended Stay Philadelphia
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Philadelphia - Airport - Bartram Ave. staff and other travelers.
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Brooksville, Florida

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Questions? Get answers from Extended Stay America - Philadelphia - Airport - Bartram Ave. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go to another hotel.”
 of 5 bubbles jenkspj, Aug 3, 2016 | Read review
“Do not waste your money!!!”
 of 5 bubbles Ahouston321, May 19, 2016 | Read review
“Go to another hotel.”
 of 5 bubbles NVDesertRat, Sep 13, 2015 | Read review
“Don't stay here.”
 of 5 bubbles shl361, Jul 13, 2015 | Read review
“All the rooms have been refreshed!”
 of 5 bubbles DouglasV955, Mar 30, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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