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Doubletree by Hilton Philadelphia Center City

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Doubletree by Hilton Philadelphia Center City
Doubletree by Hilton Philadelphia Center City
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3,023 Reviews from our TripAdvisor Community

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Showing 2,782: English reviews
Nashville, Tennessee, United States
Reviewed yesterday NEW

I will start with the good. The lobby was really nice with the Christmas tree in it, the restaurant smelled great, our room was spotless, and we had an amazing view of Broad St. and some of the older buildings. Oh, and the Executive Lounge had great snacks, breakfast, and good drinks. As a Hilton Honors member and staying on...

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Helpful?
1Thank Corey B
Newtown Square, Pennsylvania
HOTEL’S FAVORITE REVIEW
Reviewed December 12, 2016

Great location, excellent service and a very helpful and cordial staff. My wife and I have used this hotel on at least three occasion when coming into the City to attend a show or concert. We have always been more than satisfied by the experience. It is close to the venues and to many fine restaurants as well. Their breakfast...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert W
About Hotel's Favorite Review
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Robert W, We greatly appreciate your feedback and look forward to seeing you and your wife again soon. Safe travels!

Boston
Reviewed yesterday NEW

This was our third time at the Doubletree and it wasn't exactly good. Check in was very easy with the Hilton app and you can pick your room (maybe I was the problem?). Upon check in we got cookies and the keys to our room. We had debating canceling the trip because my husband wasn't feeling great but decided against...

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Thank BBuddy
Reviewed 2 days ago NEW

I have stayed at this establishment several times as I am a Hilton Honors Member and two Hilton credit cards that offer great benefits. I came back to this hotel because I had great service last time. This time however was not the same. I came in on Saturday January 14th and I came to visit Philadelphia for the night....

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Helpful?
Thank Christopher B
SETTLE NORTH EVERETT, United States
Reviewed 2 days ago NEW

Great location although the room I had was a bit noisy as it faced Broad Street. Rooms were clean and fairly spacious. Staff extremely courteous. The breakfast that was included was excellent and the meeting spaces were very comfortable. The gym was adequate with ample treadmills and ellipticals. I would recommend this hotel for any business traveler.

Review collected in partnership with DoubleTree by Hilton
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Thank Michael M
philadelphia, United States
Reviewed 3 days ago NEW

Hotel needs an upgrade Staff need communication training Need to buy modern printers in the business center Felt like this hotel was "union run" as many employees walked (if they even got out of their chairs) to help Only bright spot was breakfast crew - they were good

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank robertu498
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Philadelphia Center City, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Abington, Pennsylvania
Reviewed 3 days ago NEW

Had a nice stay at the Double Tree hotel in Philadelphia. I was staying here as part of a residency class at Temple University. The staff were all very helpful and pleasant. The room was a good size and very clean. This is a good location for shopping, dining, and other cultural and historic sights.

Review collected in partnership with DoubleTree by Hilton
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Thank JMH702
Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

The room layout was fine, but the room was not clean upon arrival. There were crumbs on the upholstered chair and a brown liquid substance on the outside bottom of the toilet. I cleaned it up and found the rest of the room fine, but that was a real bad first impression. Enough of a bad impression, that i will...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert W
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Philadelphia Center City, responded to this review

Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms meet the...

LA
Reviewed 4 days ago NEW

Charges to restaurant from someone else's bill was made to my account at check-out. Ok mistake for first time, but after the receipt was emailed to me, another charge was billed (different amount) to my account again. I'll give the front desk staff the benefit of the doubt for the first mistake, but the second mistake was just careless. Secondy,...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank j y
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear j y, Thank you for your comments. We appreciate the opportunity to benefit from such feedback and improve the services that we offer. In the case of the false charges, it's likely that another guest accidentally listed the wrong room number when dining with us. I'm pleased that the matter was caught and corrected for you. Your review has...

Athens, Alabama
Reviewed 5 days ago NEWvia mobile

Not my first stay at this hotel. This hotel is in the heart of the city. Many exciting places to visit and great places to eat and drink. The staff is always friendly and courteous and the rooms are great. I have never had a room here that doesn't have a great view. I look forward to my next visit....

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Helpful?
Thank Boydt664
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Boydt664, We thank you for your feedback, for your loyalty, and for your recommendation. Please visit again soon, and safe travels.

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Location: United States > Pennsylvania > Philadelphia
Price Range: $120 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Priceline, Expedia, Travelocity and Jetsetter so you can book your Doubletree by Hilton Philadelphia Center City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree by Hilton Philadelphia Center City staff and other travelers.
57 questions
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Bakersfield, California
8 months ago
Atlanta
1 month ago
Brooklyn, New York

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Questions? Get answers from Doubletree by Hilton Philadelphia Center City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“higher floor”
 of 5 bubbles christopherbT2537KV, 2 days ago | Read review
“Use the app to select your room.”
 of 5 bubbles jay1974usa, 2 weeks ago | Read review
“Ask for a corner room with a view”
 of 5 bubbles jerilynne, 3 weeks ago | Read review
“A different hotel”
 of 5 bubbles deparkerg, 3 weeks ago | Read review
“Using the Hilton preferred ap will allow you to electronically check in and chose your room, based on a map of the hotel.”
 of 5 bubbles NanniferB, 3 weeks ago | Read review
5 of 5
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